Nintendo

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 4 historical complaints about Nintendo, published between 2008 and 2009. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• We love our Wii and its sports gamesPublished Mar 1, 2009 · Historical consumer allegation
• Wii keeps them thinPublished Jun 20, 2008 · Historical consumer allegation
• Wii Fit workout at home without the gawking at the gymPublished Mar 27, 2008 · Historical consumer allegation
• Wii Fit is a great new way of playing gamesPublished Mar 26, 2008 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.nintendo.com/us/
• Consumer Assistance Hotline (US/Canada): 1-800-255-3700
• Contact Nintendo support (chat, ticket, phone options): https://en-americas-support.nintendo.com/app/contact
• Terms of Use inquiries: [email protected]
• Service center (repair requests, US/Canada): https://support.nintendo.com/service-center

Locations

Nintendo: repairs and warranty, returns, digital refunds, Switch Online cancellation and contacting Nintendo (checked October 18, 2026)

People searching for Nintendo complaints are usually dealing with a console or controller fault, a return or refund, a Nintendo Switch Online charge, or a hacked Nintendo Account. The routes below come from Nintendo of America's own pages opened on October 18, 2026; check them for current wording.

• Console or controller fault. Nintendo's warranty page says the Limited Warranty covers defects in material and workmanship for 'twelve (12) months from the date of purchase' for the original purchaser, and that Nintendo 'will replace the defective product, free of charge'. It also says 'Please do not send any products to Nintendo without contacting us first' and gives the Consumer Assistance Hotline as 1-800-255-3700, 6 a.m. to 7 p.m. Pacific Time, Monday to Sunday (times subject to change). For the product group that includes Nintendo Switch 2, Nintendo Switch, Switch Lite and the OLED Model, the page says: 'The original purchaser is entitled to this warranty only if the consumer can demonstrate, to Nintendo's satisfaction, that the product was purchased within the last 12 months', that Nintendo 'reserves the right, at its sole discretion, to replace the product with refurbished parts or refurbished products', and that 'This warranty is only valid in the United States and Canada.' A separate block on the same page, for Game & Watch, 3DS-family and Wii U Deluxe/Basic products, words the purchase condition differently ('the date of purchase is registered at point of sale or the consumer can demonstrate, to Nintendo's satisfaction').
• Joy-Con control sticks. Nintendo's Joy-Con article lists calibration and update steps and then says: 'the non-working Joy-Con controller will need to be serviced. Do not send in the console.' It describes an online service request for the Joy-Con only, available in the U.S. and Canada. The article is headed for 'Nintendo Switch, Nintendo Switch - OLED Model'; Nintendo Switch 2 and Joy-Con 2 are not named in its scope line, and the contact page lists a separate shortcut, 'Troubleshoot Joy-Con 2 or Joy-Con controllers'.
• Out-of-warranty or not-covered repairs. Nintendo's Factory Service terms say service 'may also be available for a fee' where the warranty has expired or the issue is not covered, and that if a product is sent in under warranty and found not covered, 'payment will be required before Nintendo will repair or replace your product'. A repaired or replaced product gets a service warranty of 100 days or the remainder of the original warranty, whichever is greater. The same terms say saved data may not be recoverable.
• Returning something bought from the Nintendo Store online. The Nintendo Store return policy gives 30 days after delivery to return or exchange, excludes opened, unsealed or used items and all digital items, and says credits go back to the original payment method and 'should appear within two billing cycles'. Shipping is not refunded unless the product was damaged, defective or different from the order. The policy gives the U.S. returns address as 'Nintendo of America Inc. Attn: CS Returns 5001 150th Ave NE Redmond, WA 98052' (not the 4600 150th Ave NE address used for Terms of Use notices), asks for a registered or insured shipping method because 'Nintendo will not be responsible for lost or misdirected packages', and says 'Nintendo reserves the right to limit or decline refunds or exchanges.'
• Digital games, DLC and subscriptions. Nintendo's digital refund policy says: 'Except as authorized by Nintendo or as required by applicable law, all payments that you make through the Nintendo Account services (including pre-purchases and subscription payments) are final and non-refundable.' Separately, the eShop pre-order FAQ says a pre-order can be cancelled any time before payment is processed, which is 'up to 7 days before the game's release date' at the earliest.
• Cancelling Nintendo Switch Online. Nintendo's article says auto-renewal can be turned off in the eShop or at accounts.nintendo.com at least 48 hours before the membership expires, that the membership stays active to the end of the term, that 'you will not receive any refunds or credits for the remaining time', and that once auto-renewal is turned off 'it cannot be turned on again'.
• Contact channels. Nintendo's contact page lists the phone line, a chatbot ('available 24/7'), a help ticket (specialists 'typically respond within 24 hours') and live chat and text/SMS. The page shows these as open or closed by time of day, not as withdrawn: 'Our support specialists are available daily, except on observed holidays. We close at 7 p.m. PT' and 'We’ll be back at 6 a.m. PT' (the warranty page gives hotline hours of 6 a.m. to 7 p.m. Pacific Time, Monday to Sunday). Other numbers on the page: Text/SMS (425) 970-9648; 'Call +001 (425) 558-7078 if you are outside the US or Canada'; and 'TTY/TTD users, please call 711'. Written Terms of Use matters (section 13(a)) can be mailed to Nintendo of America Inc., Attn: Terms of Use, 4600 150th Ave NE, Redmond, WA 98052.
• Hacked or locked Nintendo Account. The contact page lists 'Issues signing in' as a popular topic and offers the chatbot, a help ticket and the phone line; the Nintendo Account User Agreement is the governing document for account services. The only security guidance this profile quotes is from Nintendo Co., Ltd.'s 2020 notice (summarized below), which asked users not to reuse passwords and to enable two-step verification.
• If a dispute is not resolved. Two documents contain arbitration clauses with different scope. The Nintendo Account User Agreement (US), effective 05/2025, section 16, covers the Nintendo Account Services (eShop, Nintendo Switch Online and account purchases) and says a Claim 'may only be settled by binding individual arbitration conducted by the American Arbitration Association'. Its opt-out (section 16(j)) must be sent in writing to 'Nintendo of America Inc., Attn: CS Admin, 4600 150th Ave NE, Redmond, WA 98052 within 30 days of the date on which you have first agreed to be bound by this Agreement', and 'must include the name of each person opting out, contact information for each such person, and the email address registered to your Nintendo Account'. Section 13 of the Terms of Use applies to the nintendo.com website and other Services that link to those Terms, with its own 30-day opt-out to the same 'Attn: CS Admin' address. See the section on the terms below. BBB also accepts complaints about this company.

Other businesses in our archive that sell or advertise Nintendo products (resellers, eBay sellers, 'free console' offers) are separate companies from Nintendo of America; posts that name such businesses as the offender are not linked to this page.

Nintendo of America Inc.: who the U.S. operator is, how it relates to Nintendo Co., Ltd., and the 2020 Nintendo Network ID incident

The operator. The Terms of Use and warranty pages for the U.S. name Nintendo of America Inc. at 4600 150th Ave NE, Redmond, Washington 98052, and the Nintendo US website footer states that Nintendo of America Inc. headquarters are in Redmond, Washington. BBB's raw page data for its Nintendo of America Inc file lists a business start of January 1, 1981 and incorporation on February 23, 1982.

Relationship to Nintendo Co., Ltd. The company profile on Nintendo Co., Ltd.'s corporate site (Kyoto, Japan) lists Nintendo of America Inc., Nintendo of Canada Ltd. and The Pokémon Company among its 'Principal Affiliated Companies'. That page does not state ownership percentages. In a federal court filing, Nintendo of America Inc. itself filed a corporate disclosure statement (Fed. R. Civ. P. 7.1(a)(1)) that the docket describes as 'identifying Corporate Parent Nintendo Co., Ltd. for Nintendo of America Inc.' (Hoffert v. Nintendo of America Inc, docket entry 13, May 22, 2026); the entry does not state a percentage. The Pokémon Company is a separate business and is not covered on this page.

Terms and privacy documents. The Terms of Use page shows 'Last Updated: May 24, 2016' and the privacy policy page shows 'Last Updated: 4/2026'. The Terms of Use say the Services may not be used by anyone under 18 without parental supervision and agreement.

2020 Nintendo Network ID incident (company notice). In a notice dated April 24, 2020 and updated June 9, 2020 (published in Japanese by Nintendo Co., Ltd.), Nintendo reported that logins using IDs and passwords obtained outside Nintendo's services had been used to sign in to Nintendo Network IDs from early April 2020, and to some linked Nintendo Accounts. It put the first group at about 160,000 NNIDs and, in the June update, about 140,000 more. It said fewer than 1 percent of the affected NNIDs worldwide were associated with possible unauthorized transactions through Nintendo Account, that refunds were being processed, and that credit card numbers were not among the information that could have been viewed. It asked users to avoid reusing passwords and to enable two-step verification. This section summarizes the company's own statement; it is not a finding by a regulator or court.

Complaint record: BBB and Trustpilot as displayed on October 18, 2026, and our archive

BBB. On the BBB profile for Nintendo of America Inc, Redmond, WA, as displayed on October 18, 2026, the page says 'NOT BBB Accredited', shows a D- rating, and gives as reasons '110 complaint(s) filed against business that were not resolved' and 'Failure to respond to 4 complaint(s) filed against business'. The complaints tab shows '238 total complaints in the last 3 years' and '94 complaints filed in the last 12 months'. The reviews tab shows 1.28 out of 5, 'Average of 25 Customer Reviews'. BBB's letter rating and its review average are different measures, and BBB notes that displayed complaint text might not represent all complaints filed.

Trustpilot. The Trustpilot page for www.nintendo.com showed 1,418 reviews with a score of 1.3 and an unclaimed profile on October 18, 2026. Trustpilot says it does not fact-check reviews.

Our archive. usacomplaints.com links four older posts (2008 and 2009) to Nintendo. Two are reviews of Wii Fit, one is a general comment about the Wii and one is a positive review of the Wii; none describes a problem with an order, repair or refund. Other posts in our archive that mention Nintendo products name resellers, sellers or promotion sites as the offender and are not counted here. These are single readers' statements and do not measure how many Nintendo customers have problems.

BBB, Trustpilot and our archive are different sources and are not added together.

Court record: a closed Magnuson-Moss warranty case and two pending class actions against Nintendo of America

Diaz v. Nintendo of America Inc, No. 2:19-cv-01116 (W.D. Wash.). CourtListener lists the case as filed July 19, 2019 under the Magnuson-Moss Warranty Act (15 U.S.C. 2301), nature of suit 'Contract Product Liability'. The docket shows repeated minute orders directing the parties to file a joint status report 'within fourteen (14) days after the completion of arbitration' by a set date, and a stipulation and proposed order for dismissal filed May 10, 2024 under Federal Rule of Civil Procedure 41(a)(1)(A)(ii), with the case terminated on May 13, 2024. The case was a putative class action; the court's order of March 2, 2020 granted Nintendo's motion to compel arbitration, denied its motion to dismiss and stayed the proceedings pending arbitration. The docket entries read do not summarize the claims beyond the Magnuson-Moss statute or state any settlement terms, so none are stated here, and this profile does not describe the case as concerning any particular product. CourtListener's search for 'Nintendo of America' and 'Joy-Con' also returned other dockets (including two 2025 miscellaneous matters captioned J.A. v. Nintendo of America Inc, a Court of International Trade matter and patent cases against Nintendo Co., Ltd.); they were not opened for this page, and this page makes no statement about their contents.

Hoffert v. Nintendo of America Inc, No. 2:26-cv-01360 (W.D. Wash.), pending. Filed April 21, 2026 by Gregory Hoffert and Prashant Sharan. The complaint says: 'This class action arises from Nintendo’s retention of windfall profits generated by unlawful tariffs imposed by the federal government under the International Emergency Economic Powers Act'. It pleads unjust enrichment, money had and received, a Washington Consumer Protection Act claim and declaratory relief, and alleges that Nintendo raised prices to offset tariffs and may recover the same payments from the government. These are the plaintiffs' allegations, not findings. Nintendo of America filed a motion to dismiss (docket 21) and a motion to compel arbitration (docket 23) on July 20, 2026; the docket shows plaintiffs' response on August 19, 2026 and Nintendo's reply on September 4, 2026, and a court notice of July 21, 2026 deferring a case schedule until it rules on both motions. A notice of voluntary dismissal 'as to party(s) Gregory Hoffert' was filed on August 19, 2026. The latest docket entries seen on October 14, 2026 were pro hac vice matters; no ruling on the motions appeared in the entries read.

Cantu v. Nintendo of America, Inc., No. 2:26-cv-01520 (C.D. Cal.), pending. The second amended class action complaint (document 22, filed September 8, 2026) says the defendant removed the action to federal court on February 12, 2026, and alleges 'covert interception and disclosure' of visitors' communications with www.nintendo.com, under California Penal Code section 631(a), intrusion upon seclusion and the California Constitution's right to privacy. These are the plaintiff's allegations; the docket itself could not be opened for this page, so later activity, Nintendo's response and any ruling are not described.

Why arbitration appears. Nintendo has two documents with arbitration clauses. Section 13 of the Terms of Use (which define 'Services' as 'www.Nintendo.com, and any other website or service that links to these Terms') provides for binding arbitration administered by the American Arbitration Association, a class-action waiver, a 30-day opt-out by written notice to 'Attn: CS Admin', and exclusive King County, Washington courts for appeals and matters not subject to arbitration. The Nintendo Account User Agreement (US), effective 05/2025, section 16, has its own clause for Nintendo Account Services, with an opt-out within 30 days of first agreeing to that Agreement.

Is Nintendo Legitimate?

Nintendo of America Inc. is identified in Nintendo's own Terms of Use and warranty pages as the U.S. provider, at 4600 150th Ave NE, Redmond, Washington 98052, with a published hotline (1-800-255-3700), a support site and a mailing address. The BBB file for the company shows incorporation on February 23, 1982 and a D- rating with the complaint figures given above. Nintendo Co., Ltd. lists the company among its principal affiliated companies, and Nintendo of America's own court disclosure statement of May 22, 2026 identifies Nintendo Co., Ltd. as its corporate parent. Official channels are nintendo.com, support.nintendo.com and the contact page linked in this profile; resellers and third-party sellers of Nintendo products are separate businesses.

Court & Public Records

Company Relationships

• Owned by: Nintendo Co., Ltd.
• Affiliated with: The Pokémon Company
• Affiliated with: Nintendo of Canada Ltd.

Frequently Asked Questions