Independent profile. Not owned, sponsored or endorsed by NextMed.
NextMed Reviews & Complaints
NextMed, also called Next Medical, sold GLP-1 weight-loss memberships through a telehealth platform operated by Southern Health Solutions, Inc. In December 2025 the FTC approved a final consent order requiring the company, its founder and its chief executive to pay $150,000 and to disclose cancellation and refund terms before charging; the company neither admitted nor denied the FTC's allegations about pricing, a hidden one-year term, fake reviews and slow cancellations. BBB now lists the business as believed to be out of business, and nextmed.com shows only a notice that the site is paused, so anyone who is still being charged should go through their card issuer or bank.
Contacts
- VerifiedWebsite, currently showing only a paused-site noticenextmed.com ↗
- Listed by BBBPhone listed on the BBB profile(855) 550-1960
Locations
- Headquarters2248 Broadway #1158 New York NY 10024
Is NextMed Legitimate?
- Legal name
- Southern Health Solutions, Inc.
- Founded
- 2020
- Business type
- Telehealth platform selling GLP-1 weight-loss membership programs
- Website
- nextmed.comSource: FTC complaint, paragraph 7, checked 2026-11-02
- Headquarters
- New York, NYSource: FTC complaint, principal office, checked 2026-11-02
Legal entity: Southern Health Solutions, Inc. (formerly Helio Logistics, Inc.), d/b/a Next Medical and NextMed, a Delaware corporation (FTC complaint, FTC File No. 232-3040).
Principal office stated by the FTC: 2248 Broadway #1158, New York, NY 10024.
Phone listed by BBB: (855) 550-1960.
Websites: nextmed.com, which now shows only a paused-site notice; earlier joinnextmed.com.
BBB status: not accredited and not rated; BBB says it has information indicating the business is out of business.
Regulatory status: subject to an FTC Decision and Order, approved December 3, 2025, that settles the FTC's allegations without an admission or denial.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaints and customer reports about NextMed
No published complaint reports are currently linked to this profile.
BBB. The BBB profile for Southern Health Solutions, Inc. shows 21 complaints in the last three years, none of them in the last 12 months, and 10 customer reviews averaging 1.1 out of 5. The business is not BBB accredited and carries a government-action alert. According to the FTC complaint, the BBB contacted NextMed in late 2022 about a marked increase in complaints from customers who said they were charged right away for services they did not receive, got the runaround when trying to cancel or get a refund, or could not resolve problems because of poor telephone support and technology issues.
Trustpilot. The claimed Trustpilot page for nextmed.com shows a TrustScore of 4.2 from 3,512 reviews. Read that figure alongside the FTC's allegations: the complaint alleges that the company posted fake positive reviews on Trustpilot and other sites, asked Trustpilot to remove negative reviews mainly because they were negative, offered gift cards or refunds to customers who removed or changed negative reviews, and asked for reviews only from customers it knew were satisfied. The FTC's final order now bars the company from manipulating reviews.
Chargebacks. The FTC also alleges that NextMed's chargeback rate stayed above the 1% industry threshold and that one of its payment processors ended the relationship after warning that disputes were too high. These are the FTC's allegations, not court findings.
Had an experience with NextMed? Tell other people what happened.
Submit a ComplaintCancelling NextMed, getting a refund and disputing a charge
Start with your card issuer or bank. NextMed's memberships were sold by Southern Health Solutions, Inc., which does business as NextMed and Next Medical. BBB lists the business as believed to be out of business, and nextmed.com shows only a paused-site notice, so the member account pages are not reachable there.
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If you are still being charged, ask your card issuer or bank to block further charges and dispute the ones you did not agree to. You can also send a written cancellation to the email address NextMed used with you, or call the number BBB lists, (855) 550-1960, and keep a dated record, but do not wait for a reply before going to the bank.
What the FTC's final order says about cancelling. The final Decision and Order requires NextMed to disclose refund and cancellation terms, including any early termination fee, clearly before asking for payment; to offer a simple way to request a cancellation or refund, at least through the same channel the customer used to buy, with promptly answered calls during business hours if it takes requests by phone; and to promptly honor cancellation or refund requests that comply with the policy in effect at the time of purchase, or where the service was not provided on time. It also required NextMed to mail a notice by first-class mail, within 30 days of the order, to every customer who was then a current member of a weight-loss program, to honor cancellations sent in response within 5 days, and never to discourage those customers from cancelling. Keep that notice if you received it: it supports a dispute with your bank.
What the complaint alleged about billing. According to the FTC complaint, the programs were billed every 28 days from September 2022 (13 payments a year instead of 12), a one-year membership term started in August 2022, and an early termination fee equal to one month of the program cost was added in April 2023.
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The FTC alleged these terms were not adequately disclosed. NextMed neither admitted nor denied the allegations (see the regulator section).
Stopping and disputing charges.
- Credit card: under the Fair Credit Billing Act, the FTC advises sending a written billing-error notice "so that it reaches the issuer within 60 days after the first bill with the error was sent to you." The issuer must acknowledge it in writing within 30 days and resolve the dispute within 90 days.
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Say that you cancelled, give the date, and attach your cancellation record. If the 60 days have passed, contact the issuer anyway and ask whether it will still take the dispute.
- Debit card or bank (ACH) debit: under federal electronic-transfer rules you can stop an automatic debit by telling your bank at least three business days before the scheduled payment; the bank may ask you to confirm in writing within 14 days. Report any debit you did not authorize to the bank promptly, and in any case within 60 days after the statement that shows it.
- Report it: file a report with the FTC at ReportFraud.ftc.gov, with the New York Attorney General (the company's stated office is in New York) or your own state attorney general, and with BBB.
Refunds under the FTC order. The $150,000 is expected to go to consumer refunds, and the company states in the order that it has already given the FTC its customer information, so the FTC can reach purchasers directly. FTC refund programs are announced at ftc.gov/refunds; the FTC will never tell you that you must transfer money to get a refund.
Medication is billed separately. The FTC complaint states that the membership fees did not cover lab work, the medical provider consultation or the GLP-1 drug itself, and that out-of-pocket drug costs without insurance can exceed $1,000 a month.
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A charge for the drug or for lab work is therefore separate from the membership fee and has to be raised with the pharmacy, lab or provider named on that charge.
FTC final order against NextMed (2025)
What the FTC did. On July 14, 2025 the FTC announced an administrative complaint and a proposed consent agreement with Southern Health Solutions, Inc. (doing business as Next Medical and NextMed), its founder Robert S. Epstein and its chief executive Frank Pat Leonardo III. After a public comment period the Commission voted 2-0 on December 3, 2025 to approve the final consent order (FTC File No. 232-3040).
What the FTC alleged. The complaint alleges that the respondents: advertised monthly memberships of $138 and $188 without adequately disclosing that the price excluded lab work, provider consultations and the GLP-1 drug; did not adequately disclose a one-year commitment and an early termination fee; claimed without a reasonable basis that members lose a set amount of weight; used testimonials and before-and-after photos from people who had not used the programs; distorted reviews on third-party sites, including Trustpilot; charged consumers without their express, informed consent and set up repeat debits from bank accounts without proper written authorization; and did not process cancellation and refund requests in a timely way. The complaint states that between March 2022 and July 2023 more than 25,000 customers asked to cancel within the 12-month term, and that in October 2022 a company officer wrote to the customer service team: "we really cannot cancel subscriptions unless people dispute" with their credit card company, adding that even when somebody cancels, the account should be put on pause so the company could try to reactivate it.
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What the order requires. NextMed and the two individuals must pay $150,000, which the FTC says is expected to be used for consumer refunds. They may not misrepresent the cost of telehealth services or what is included, the timing of charges, or refund and cancellation terms; must hold competent and reliable evidence for claims about typical results; may not misrepresent that endorsements or reviews come from real users, and must disclose material connections to endorsers; may not manipulate consumer reviews; must obtain express informed consent before charging and written authorization before electronic debits; and must disclose cancellation and refund terms before payment and offer a simple way to cancel or request a refund. The order lasts at least 20 years from issuance.
Admission. In the final Decision and Order the respondents neither admit nor deny the complaint's allegations, admitting only the facts needed to establish the FTC's jurisdiction. The complaint's allegations are the FTC's, issued where it has reason to believe a law was violated; they are not court findings.
Refunds. The order requires the respondents to give the FTC customer information so that it can send refunds to people who bought NextMed weight-loss programs, and the respondents state in the order that they have already provided it. If direct refunds prove impracticable, the FTC may use the money for other relief related to the alleged practices, and any unused money goes to the U.S. Treasury. The FTC lists its refund programs at ftc.gov/refunds and warns that it will never tell people they must transfer money to get a refund.
Who runs NextMed and what it sells
Operator. The FTC complaint identifies the NextMed business as Southern Health Solutions, Inc., formerly named Helio Logistics, Inc., a Delaware corporation doing business as Next Medical and NextMed, with its principal office at 2248 Broadway #1158, New York, NY 10024. It states that the company was founded in late 2020 as a medical testing business and shifted its main focus to weight loss in early 2022.
Websites. According to the complaint, the company first offered its services at joinnextmed.com and later moved to nextmed.com. The nextmed.com address now shows only a notice that the site is paused, with no member login, terms or cancellation pages, and BBB lists the business as believed to be out of business.
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How the service worked. The complaint describes NextMed as a telehealth platform that gave members access to medical providers who could prescribe GLP-1 weight-loss drugs such as semaglutide and tirzepatide. It states that NextMed did not directly employ any physicians or other health care professionals to treat enrolled consumers. Its membership programs included the "GLP Weight Loss Program" (first offered in March 2022 and also called the "Wegovy Weight Loss Program" or "Ozempic Weight Loss Program") and the "GLP Weight Loss Complete Program" (first offered in April 2022).
People named in the order. The FTC complaint describes Robert S. Epstein as founder, majority owner and former director, and chief executive until June 4, 2023, and Frank Pat Leonardo III as chief executive.
Frequently Asked Questions
How do I cancel a NextMed membership?
The FTC's final order requires NextMed to offer a simple way to cancel, at least through the channel you used to sign up, and to promptly honor cancellations that comply with the policy in effect when you bought. Because BBB lists the business as believed to be out of business and nextmed.com shows only a paused-site notice, ask your card issuer or bank to block further charges first. You can also send a written cancellation to the email address NextMed used with you or call the number BBB lists, (855) 550-1960, and keep a dated record.
Can I get a refund from NextMed?
The FTC's order requires NextMed, its founder and its chief executive to pay $150,000, which the FTC says is expected to be used for consumer refunds, and to give the FTC customer information so it can administer redress. The order also requires NextMed to disclose refund terms before payment and to honor qualifying refund requests under the policy in effect when you bought. Because BBB lists the business as believed to be out of business, a card or bank dispute is the more practical route for recent charges. FTC refund programs are announced at ftc.gov/refunds.
Why was I charged every 28 days?
The FTC complaint states that from September 2022 NextMed billed its weight-loss programs every 28 days instead of monthly, which means 13 payments a year instead of 12. The FTC alleges that this term, like the early termination fee, appeared only in a lengthy Weight Loss Membership Agreement behind an inconspicuous link on the checkout page. NextMed neither admitted nor denied the allegations.
Does the NextMed membership price include the medication?
The FTC complaint states that the membership fees did not include lab work, the consultation with a medical provider needed for a prescription, or the cost of the GLP-1 drug, and that unreimbursed drug costs can exceed $1,000 a month. The advertised prices described in the complaint were $138 and $188 a month.
Did NextMed require a one-year contract?
According to the FTC complaint, NextMed required a one-year membership agreement for its GLP-1 programs from August 2022 and added an early termination fee equal to one month of the program cost in April 2023. The FTC alleged the year-long commitment was not adequately disclosed before enrollment. The final order bars the company from refusing a cancellation because a minimum term has not been met, or from charging an early termination fee, unless that term or fee was clearly disclosed before purchase.
Did NextMed admit to the FTC's allegations?
In the FTC's final Decision and Order, NextMed and the two individuals "neither admit nor deny any of the allegations in the Complaint," admitting only the facts needed to establish the FTC's jurisdiction, and they agreed to the order's terms to settle the matter.
Who owns NextMed?
The FTC complaint names Southern Health Solutions, Inc., formerly Helio Logistics, Inc., as the business operating as Next Medical and NextMed, and identifies Robert S. Epstein as founder and majority owner and Frank Pat Leonardo III as chief executive.
How do I dispute a NextMed charge on my card?
For a credit card, send the issuer a written billing-error notice that reaches it within 60 days after the first bill with the charge was sent, and include your cancellation record. For a debit card or bank debit, tell your bank at least three business days before the next scheduled payment to stop the automatic debit, and report any debit you did not authorize within 60 days after the statement that shows it. You can also report the problem at ReportFraud.ftc.gov and to the New York Attorney General or your own state attorney general.
Sources (4)
Public records
- FTC complaint, paragraph 4 ftc.gov
- FTC case page, NextMed ftc.gov
- FTC press release, December 2025 ftc.gov
Review sites