Nature Hills Nursery

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website (naturehills.com): https://www.naturehills.com
• Customer support and guarantee claims: [email protected]
• Customer care phone (company policy pages): (888) 477-9062
• BBB-listed other phone: (877) 477-9062
• Guarantee page and claim steps: https://www.naturehills.com/pages/growing-and-glowing-guarantee

Locations

Nature Hills Nursery complaints, refunds and guarantee claims: what the company's current policies say (checked October 12, 2026)

The Nature Hills Nursery website policy pages, BBB profile and Trustpilot profile were opened on October 12, 2026. No approved complaints in this site's archive were identified as being about Nature Hills Nursery (see the complaint record below). What follows is taken from the company's own pages, quoted or closely paraphrased, and is not a prediction of how any claim will be decided.

How the live-plant guarantee works. The Growing & Glowing Guarantee page says every eligible plant 'is covered by our 45-day Growing & Glowing Guarantee: if it arrives damaged or dead, or fails to thrive because of a quality issue, you choose a free replacement with free shipping, store credit that never expires, or a full refund, and orders delivered after October 15 stay covered through May 1.' The same page says the claim must be made by sending 'photos and an email within 7 days of noticing the problem, while the plant is still covered', to [email protected], and that there is 'No restocking or processing fee for any option'.

Returns. The Refund policy says: 'we cannot accept returns, exchanges, or package refusals for any plants, trees, or shrubs.' It adds that customers should accept the package, contact [email protected] within 7 days of noticing the issue, and provide photos. For non-living items such as fertilizers, tools and staking kits, the Refund policy says 'All sales ... are final, and we don't accept returns', with replacement or refund offered if an item arrives damaged, defective or wrong, reported within 7 days of delivery with a photo. The guarantee page's questions section says something different for hard goods: 'unused items in their original packaging can be returned within 30 days for a refund, minus return shipping.' The two company pages are quoted side by side here and the page does not say which one applies.

Delivery and time limits. The Terms list among the customer's responsibilities to 'Accept deliveries (refusing packages voids the guarantee)', and say 'Claims must be brought within one year where permitted by law.' The Shipping policy says 'Most orders ship within 3-5 business days', that the company 'may delay shipments when temperatures are forecasted below 32°F or above 95°F', that 'Delivery timeframes are estimates and may be extended due to weather, carrier delays, or seasonal demand', that an address change may be requested 'within 24 hours of placing your order' (only before fulfillment begins; changes after processing incur fees) and that 'Live plants cannot ship to P.O. Boxes'.

What the guarantee excludes. The guarantee page lists as not covered: improper planting or inadequate watering, weather extremes, pests or disease after planting, wildlife damage, planting outside the plant's hardiness zone, and problems reported more than 7 days after the customer noticed them or after coverage ends. It lists as not eligible for either guarantee: annual plants, flower bulbs, grass plugs, hard goods, gift cards, warranty purchases and shipping fees. Each plant is eligible for one replacement, and 'a replacement plant does not start a new coverage period'.

Optional one-year coverage. Growing & Glowing Guarantee Plus is sold separately at checkout; the company page says it covers properly planted and cared-for plants that fail after the 45-day period, through one year from delivery, with 'store credit for the plant's cost, plus free shipping on your next order'; the page lists store credit, not a refund, as the Plus remedy.

Cancelling an order. The Refund policy says an order can be cancelled for a full refund 'any time before fulfillment begins' by contacting [email protected]; fulfillment 'usually begins within 24 hours of placing your order, and sometimes sooner'; once an order has entered fulfillment 'we're unable to cancel it regardless of timing'.

Contacts and escalation. The company lists [email protected], telephone (888) 477-9062 and customer service hours of Monday through Friday, 9:00 AM to 4:00 PM EST, and the guarantee page says that 'Spring is our busiest season, so replies can take a few extra days then' and that a customer who has not heard back should 'reply to your original email rather than starting a new one'. For a disagreement, the Terms ask the customer to contact the company within 60 days first; if that does not resolve it, the Terms send disputes to binding arbitration through the American Arbitration Association, with small claims under $10,000 possible in the customer's county or in Lorain County, Ohio. BBB's profile for the company also carries a 'Submit a Complaint' link.

Who Nature Hills Nursery is: operator, address, ownership and how the company describes itself

The company's contact page names the business as Nature Hills Nursery, Inc., 'Est. 2001', with a mailing address of PO Box 299, Avon, OH 44011 and the email [email protected]. BBB lists a street address of 4534 Center Rd, Avon, OH 44011-2368, a corporation, a business start date of September 30, 2001 and an incorporation date of December 30, 2002, and describes the business as not BBB Accredited (BBB profile, opened October 12, 2026).

The About us page says the company 'began in 2001 when two brothers opened a local coniferous tree shop' and later moved its inventory online (company statement). It also says Nature Hills 'ships directly from our own facility' and describes 'our 1,000-acre nursery located in the heart of the Midwest', and in a different paragraph that the company has 'expanded our network of nursery-grade growing partners' and 'built a dedicated customer support team' (company statements; the page does not say which plants come from which source). The About us page lists 'Plant Sentry' inspection of plants for invasive pests and diseases before shipment as a company practice.

The Terms of service are dated 'Effective Date: September 30, 2026', so the guarantee, cancellation and arbitration wording above is recent; the Privacy policy is dated 'Last updated: April 22, 2026'. Older descriptions of the company's guarantee on third-party sites may differ from the current pages. The company's own pages opened for this profile name Nature Hills Nursery, Inc. as the seller and do not describe its ownership.

Other records that name the company. A 2022 federal court opinion in the Fudge case (see the court record below) describes the company as 'a Nebraska corporation that does business in Oregon'. The Ohio Department of Agriculture's compliance-agreements page (last updated July 6, 2026) lists 'Willoway Nurseries, Inc d.b.a. Nature Hills Nursery' at 4534 Center Rd, Avon, OH 44011, under nursery certificate #23877 'Void after: 12/31/2026'; the same page lists other certificates for Willoway Nurseries, Inc at other addresses. BBB's profile is under BBB Serving Greater Cleveland, shows a file opened on August 13, 2026 and lists Jeffrey J Dinslage as President/CEO. A BBB Omaha, Nebraska profile address for the company returned a 'Page not found' page when opened on October 12, 2026. The sources checked do not state whether the company's ownership or domicile changed, and no conclusion is drawn here.

Nature Hills Nursery complaint record: this site's archive, BBB and Trustpilot as displayed October 12, 2026

This site's archive. No approved complaints in this site's archive were identified as being about Nature Hills Nursery, searching for the names Nature Hills and naturehills.com on October 12, 2026. One archived post about a different seller, Burgess Seeds, mentions Nature Hills in passing (the author says plants ordered from several sellers, including Nature Hill, arrived in very good to excellent condition) and is not linked. Complaint themes are therefore not shown.

BBB, as displayed on October 12, 2026. The BBB profile for Nature Hills Nursery, Avon, OH shows a BBB rating of A-, states that the business is not BBB Accredited, and shows '66 total complaints in the last 3 years' and '6 complaints filed in the last 12 months'; the complaints page said 'There are no matching results' for published complaint details, and BBB notes that some complaints may not be published. The customer reviews tab showed 3.45 out of 5 stars from an average of 61 customer reviews. BBB's raw page data gives a file-opened date of August 13, 2026.

Trustpilot, as displayed on October 12, 2026. The profile is labelled 'Claimed profile' (since August 2019), shows 4.0 ('Great') from 654 reviews, says the company invites customers to review 'whether positive or negative', 'Replied to 93% of negative reviews' and 'Typically replies within 1 week'. Trustpilot states it does not fact-check reviews. BBB and Trustpilot figures come from different review pools and are not combined here.

ComplaintsBoard, as displayed on October 12, 2026. The ComplaintsBoard page for Nature Hills Nursery (page dated 'Updated on Jun 25, 2026') shows '1.2-star rating from 3 reviews and 32 complaints', 'Total complaints: 32' and 'Resolved complaints: 2 (6%)'. These are user-submitted figures from a separate pool; they are not combined with the BBB or Trustpilot figures, and ComplaintsBoard calculates its own rating.

Court record: two federal dockets naming Nature Hills Nursery, Inc. as defendant

A CourtListener (RECAP) search for 'Nature Hills Nursery' on October 12, 2026 returned two federal dockets; a search of published opinions returned none. The claims described below are the plaintiffs' allegations as the court documents state them; they are not findings.

Williams v. Nature Hills Nursery, Inc., No. 1:21-cv-01489 (S.D.N.Y.). Filed February 18, 2021; nature of suit '446 Civil Rights: Americans with Disabilities - Other'. On July 8, 2021 the plaintiff filed a notice of voluntary dismissal 'with prejudice and without costs'; on July 9, 2021 Judge Liman endorsed it and directed the Clerk to close the case. The complaint (ECF 1) is captioned 'Class Action Complaint' and sues on behalf of the plaintiff 'and all other persons similarly situated'; it alleges that the plaintiff, who is legally blind and uses screen-reading software, could not use the company's website. No class was certified on the docket entries read, and the docket does not state the terms of any resolution.

Fudge v. Nature Hills Nursery, Inc., No. 3:22-cv-00841 (D. Or.). Filed in federal court on June 9, 2022 by notice of removal; nature of suit 'Civil Rights: Employment'. On August 12, 2022 the court denied the defendant's motion to transfer venue to the District of Nebraska. The court's August 12, 2022 opinion describes the plaintiff as a former employee who sued 'his former employer' alleging 'disability discrimination and failure to accommodate a physical impairment under ORS § 659A.112', and says the company 'brings a counterclaim' alleging that the plaintiff breached a fiduciary duty; the company states that the termination was based on unsatisfactory work performance. These are the parties' allegations, not findings. The docket's last entry, on October 19, 2022, is 'Dismissal - Terminate Case'; the entry text read does not state the terms. The Fudge docket is not labelled as a class action.

These are litigation records only and should not be read as findings about the company's products or service. A search of the Nebraska Attorney General's consumer-protection site (protectthegoodlife.nebraska.gov) for "Nature Hills" on October 12, 2026 returned 'Your search yielded no results.' The Ohio Attorney General and FTC enforcement pages were not searched successfully that day, so no statement is made about them.

Is Nature Hills Nursery Legitimate?

As checked on October 12, 2026: the company website names Nature Hills Nursery, Inc., 'Est. 2001', with a published email, a toll-free number, a mailing address in Avon, Ohio and written guarantee, refund, shipping and privacy policies; BBB lists the business as a corporation at 4534 Center Rd, Avon, OH, and Trustpilot shows a claimed profile; the BBB and Trustpilot figures are in the complaint record above. Two closed federal dockets name the company as defendant (a class action complaint alleging website accessibility failures, voluntarily dismissed with prejudice in 2021, and a former employee's disability-discrimination suit, terminated in 2022). The Ohio Department of Agriculture's page lists a nursery inspection certificate (#23877, void after 12/31/2026) for 'Willoway Nurseries, Inc d.b.a. Nature Hills Nursery' at the Avon address. No regulator enforcement action was identified in the sources opened on October 12, 2026; the Nebraska Attorney General site search for "Nature Hills" returned no results that day.

Live plants carry risks that no guarantee removes: the guarantee excludes problems reported more than 7 days after the customer noticed them or after coverage ends, planting outside the hardiness zone and weather damage, and the Refund policy says plants cannot be returned. The Terms also say refusing a package voids the guarantee. Customers should keep photos, the order number and the delivery date and put any claim in writing to [email protected] within the 7-day window.

Court & Public Records

Frequently Asked Questions