MyPrepaidCenter

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://www.myprepaidcenter.com/
• Lost and Stolen Line (U.S. and Canada): 1-877-227-0956
• Blackhawk Network general customer service (for a lost or stolen card use the Lost and Stolen Line): (469) 312-0084
• Blackhawk Network customer service: [email protected]
• Log in / Sign up (balance, card details, dispute forms): https://www.myprepaidcenter.com/home
• Visa cardholders (U.S. and Canada): 1-877-610-1075
• Mastercard cardholders, Pathward-issued (U.S. and Canada): 1-888-371-2109
• Mastercard cardholders, Sunrise Banks-issued (U.S. and Canada): 1-833-778-3589
• Discover cardholders (U.S.): 1-888-842-0336

Locations

Got a MyPrepaidCenter card? How to activate, check balance and handle problems

MyPrepaidCenter.com is not a bank. It is the activation and redemption website run by Blackhawk Network, Inc. for prepaid and gift Visa, Mastercard and Discover cards that people receive as rewards, rebates, incentives, insurance payouts or legal-settlement disbursements. According to the site's own footer, the actual U.S. cards are issued by Pathward, N.A. or Sunrise Banks, N.A. (both Member FDIC) for Visa and Mastercard products, and by Pathward, N.A. for Discover-branded cards — the specific issuer depends on the card program, so check the small print on your own card or cardholder agreement.

To activate a physical card, choose "I Have a Card" on the MyPrepaidCenter homepage and enter the card number; to redeem a virtual/emailed code, choose "I Have a Code." If you never got or lost the activation email, use "Resend Your Virtual Link." For a virtual card, MyPrepaidCenter's own FAQ says balance lookup works two ways: "If you have redeemed your virtual code: You may retrieve your card balance if you linked the card to your profile on the website... If you have not yet redeemed your virtual code or linked the card to a profile: Please search within your inboxes for an email with the subject line of 'Your Virtual Prepaid Card' for the retrieval link."

A few practical points straight from MyPrepaidCenter's own FAQ:

• PIN: "This card can be used without a PIN, by selecting 'Credit'." To use it as Debit, log in and use "SET/Reset PIN" on the card details page, or call the customer-support number printed on the back of your specific card and follow the automated PIN-service prompts.
• Declines: a purchase can be declined if it exceeds your available balance (split it into two transactions) or if it's an unsupported transaction type. MyPrepaidCenter's FAQ says a pending charge from a declined transaction is typically released back to your balance within 7 to 10 business days.
• International use: a Foreign Transaction Fee of up to 2% of the purchase amount may apply; a card marked "Valid Only in U.S." cannot be used abroad at all.
• Expired card: replacement eligibility "will vary by card, and not all cards are eligible for replacements after the expiration date" — check the terms tied to your specific card after logging in.
• Unauthorized transaction: MyPrepaidCenter's Dispute FAQ says to "Submit a dispute within 60 days of the transaction date on your statement" using the dispute form emailed to you or found under Transaction History after logging in. One BBB complaint described requests for photo ID, a bank statement, and a screenshot of the confirmation email; some sampled complaints alleged dispute investigations lasting 30–90 days.

Lost, stolen or compromised card: MyPrepaidCenter's Contact Us page says to "Call Customer Service immediately and provide the Card number if the card is lost, stolen, or compromised" at its Lost and Stolen Line, 1-877-227-0956 (toll-free in the U.S. and Canada). It also lists network lines: Discover cardholders 1-888-842-0336; Mastercard cardholders 1-888-371-2109 (Pathward, N.A.) or 1-833-778-3589 (Sunrise Banks, N.A.); Visa cardholders 1-877-610-1075; and a cardholder services mailing address, P.O. Box 9018, Coppell, TX 75019. The number on the back of your own card takes priority. Sunrise Banks separately lists (877) 737-7297 for lost or stolen prepaid and gift cards during business hours.

Federal error-resolution rights depend on the card. Regulation E's definition of a "prepaid account" excludes, among other things, a general-use prepaid card that is both marketed and labeled as a gift card, so not every reward or rebate card carries the federal prepaid-account error-resolution rules; your cardholder agreement describes the dispute process that applies to your card.

Who runs MyPrepaidCenter

MyPrepaidCenter.com is operated by Blackhawk Network, Inc., part of Blackhawk Network Holdings, Inc., headquartered at 6220 Stoneridge Mall Rd, Pleasanton, California. Per its BBB record, the Blackhawk corporate entity's business started June 12, 2001 and was incorporated January 27, 2006; BBB lists it under Internet Marketing Services / Online Retailer / Credit Cards and Plans / Gift Cards, with about 6,000 employees, and BBB's profile text still calls Blackhawk "a publicly traded company" — out of date, since Silver Lake and P2 Capital Partners completed a take-private acquisition on June 15, 2018 — reaching consumers "through a number of different channels including in-store, online, mobile, and incentive." BBB's file also lists a number of Blackhawk-family alternate names and brands, including Reloadit, Spafinder, CashStar Inc., CardLab, OmniCard, GiftCardMall and GiftCards.com (MyPrepaidCenter itself is not listed as an alternate name on that BBB record, but a BBB complainant explicitly describes redeeming a Blackhawk-issued card "through MyPrepaidCenter," confirming the site's role as Blackhawk's own redemption portal).

Blackhawk Network's own Terms of Use (linked from MyPrepaidCenter's footer) states the terms are governed by California law, with disputes subject to the U.S. District Court for the Northern District of California or Alameda County Superior Court, and gives a Reno, Nevada customer-service mailing address. California's Department of Financial Protection and Innovation lists money-transmitter license #2506 for Blackhawk Network California, Inc. (Pleasanton) — a standard regulatory license for a company that moves prepaid-card value, not a finding of wrongdoing.

MyPrepaidCenter itself is a web application (activation, virtual-card redemption, balance lookup, dispute forms, mobile-wallet linking) rather than a separate legal entity; the cards it lets consumers activate and manage are, per the site's own disclosures, issued by Pathward, N.A. or Sunrise Banks, N.A. MyPrepaidCenter itself is a web application rather than a separate bank; U.S. Visa and Mastercard cards may be issued by Pathward, N.A. or Sunrise Banks, N.A., while Discover cards are issued by Pathward, N.A. Visa/Mastercard/Discover-branded prepaid and gift cards.

Complaint record: BBB, CFPB and Trustpilot, reported separately

Three sources track complaints and reviews connected to Blackhawk Network / MyPrepaidCenter, and this page reports each separately rather than combining them into one figure. Own posts about MyPrepaidCenter on this site: 0 as of September 28, 2026.

• BBB (Blackhawk Network Holdings, Inc., the corporate entity covering all Blackhawk brands, not MyPrepaidCenter alone): BBB Accredited since July 19, 2010, with a BBB Rating of A+. BBB's complaints tab shows 1,159 total complaints in the last three years, with 398 closed in the last 12 months. Separately, BBB's customer-review score is 3.91 out of 5 from 1,898 reviews. Sampled complaints and reviews on the profile describe cards blocked pending identity/fraud-risk documentation, disputes over unauthorized charges taking roughly 30 to 90 days to resolve, cards expiring a few months after issuance with no reload option, and long customer-service hold times; Blackhawk's published responses generally describe the documentation it requested (photo ID, bank statement, purchase or activation receipt, screenshots) and the outcome of each case.
• CFPB Consumer Complaint Database (company "Blackhawk Network Holdings Inc.", checked September 28, 2026): 1,380 complaints filed September 18, 2014 through September 22, 2026 (253 in the last 12 months). By product: Prepaid card, 808; Credit card or prepaid card, 480; Money transfer/virtual currency/money service, 41; Credit card, 22; Bank account or service, 11. Top issues: trouble using the card, 499; problem with a purchase or transfer, 218; problem getting a card or closing an account, 188; unexpected or other fees, 121; fraud or scam, 71. Top states: California, New York, Florida, Texas, New Jersey. Blackhawk closed 1,058 of these complaints with an explanation and 313 with monetary relief. The CFPB does not verify the facts alleged in complaints.
• Trustpilot (dedicated profile for myprepaidcenter.com, distinct from Blackhawk's broader corporate reputation): a claimed profile (since October 2022) showing a 1.3 out of 5 "Bad" TrustScore from 1,132 reviews, with the star histogram overwhelmingly 1-star. Trustpilot notes Blackhawk has "no recent history of asking for reviews" on this profile but has "replied to 99% of negative reviews," typically within 24 hours; a company reply sampled on the profile is signed by a named representative "of Myprepaidcenter.com." Trustpilot's own AI-generated summary of a review subset states that reviewers most often report cards being declined across online merchants and everyday shopping sites, without this page adopting that characterization as its own.

Because each source covers a different population, time window and methodology — and because the BBB and CFPB figures cover Blackhawk's entire prepaid/gift-card business rather than MyPrepaidCenter specifically — none of these figures is added to or averaged with any other.

The 2022 MyPrepaidCenter.com data-security incident and class settlement

In November 2022, cardholders filed a class action in the U.S. District Court for the Northern District of California (Pryor v. Blackhawk Network, Inc., No. 3:22-cv-07084) over a data-security incident at MyPrepaidCenter.com. The complaint quotes Blackhawk's own notice: "On September 11, 2022, we discovered irregular activity in connection with www.MyPrepaidCenter.com," with unauthorized access between September 4–12, 2022 involving profile information (name, email, phone) and information about Pathward prepaid cards added to the profile. The claims were allegations; the case was resolved by a class settlement that Judge Charles R. Breyer granted final approval on June 3, 2024, awarding class counsel $246,250 in fees plus costs. The order states the settlement is not an admission of any violation. Appeals were filed to the Ninth Circuit (Nos. 24-4326 and 24-6906). A related case, Mikec v. Blackhawk Network, Inc. (N.D. Cal. No. 3:23-cv-05091), was filed in October 2023 and closed in March 2024.

Is MyPrepaidCenter Legitimate?

MyPrepaidCenter.com is a real, operating website run by Blackhawk Network, Inc., part of Blackhawk Network Holdings, Inc., which has been privately held since Silver Lake and P2 Capital Partners completed its acquisition on June 15, 2018, a long-established (business started 2001, incorporated 2006), BBB-accredited (A+ rated) company in the prepaid and gift-card industry whose affiliate Blackhawk Network California, Inc. holds California money-transmitter license #2506 (DFPI). Per the site's own disclosures, the Visa, Mastercard and Discover prepaid/gift cards it lets consumers activate and manage are issued by FDIC-member banks (Pathward, N.A. or Sunrise Banks, N.A.), not by Blackhawk itself. BBB and CFPB records for Blackhawk Network and Trustpilot reviews for MyPrepaidCenter contain reports of support difficulties, blocked cards, lengthy disputes, and expired cards; the BBB and CFPB totals cover all Blackhawk brands and do not show what share of MyPrepaidCenter cardholders experienced these issues. This page assigns MyPrepaidCenter no rating, score, or "scam" label of its own; readers can weigh the BBB, CFPB and Trustpilot record above, and their own card's specific terms and conditions after logging in, for themselves.

Court & Public Records

Company Relationships

• Owned by: Blackhawk Network Holdings, Inc.

Frequently Asked Questions