Independent profile. Not owned, sponsored or endorsed by MyPrepaidCenter.

MyPrepaidCenter Reviews, Complaints & Contacts

MyPrepaidCenter (myprepaidcenter.com) is the website Blackhawk Network, Inc. runs for activating, redeeming and managing prepaid Visa, Mastercard and Discover cards that people receive as rewards, rebates, incentives or settlement payouts. Blackhawk is not the bank; the cards are issued by partner banks, Pathward, N.A. or Sunrise Banks, N.A. Cardholders filed class actions over data-security incidents at the site in 2022 and 2023. In the case over the September 2022 incident, Blackhawk agreed to a $985,000 settlement that the federal court in San Francisco approved in June 2024; two appeals from that approval were filed with the Ninth Circuit. BBB rates Blackhawk Network Holdings, Inc. A+ and lists 1,159 complaints in the last three years and a 3.91 out of 5 average from 1,898 customer reviews, figures that cover every Blackhawk brand, not MyPrepaidCenter alone. The CFPB complaint database lists 1,380 complaints about the company, most often about trouble using a card, problems with a purchase or transfer, and unexpected fees. MyPrepaidCenter's own Trustpilot page shows a 1.3 TrustScore from 1,132 reviews.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEmyprepaidcenter.com
HEADQUARTERSPleasanton, CA
PROFILE CHECKED2026-10-28
Submit a Complaint Official website ↗
VERIFIED

Contacts & Login

PhoneEmailAddress

Customer service & general contact

  • Blackhawk Network general customer service (for a lost or stolen card use the Lost and Stolen Line)(469) 312-0084
  • Blackhawk Network customer service[email protected]

Cancel, billing & returns

Other contacts

Show all 9 contacts

Other contacts (continued)

VERIFIED

Locations

  • Headquarters6220 Stoneridge Mall Rd Pleasanton CA 94588
  • Mailing address10615 Professional Circle Ste. 102 ATTN: Customer Service Reno NV 89521
EDITORIAL

Is MyPrepaidCenter Legitimate?

BBB, CFPB, Trustpilot

Legal name
Blackhawk Network, Inc.
Business type
Activation, redemption and account website for prepaid reward, rebate and incentive cards, run by Blackhawk Network; the cards themselves are issued by partner banks Pathward, N.A. or Sunrise Banks, N.A.
Website
myprepaidcenter.comSource: Company website, checked 2026-09-28
Headquarters
Pleasanton, CASource: Blackhawk Network Terms of Use, site operator address, checked 2026-10-28
Owned by
Blackhawk Network Holdings, Inc.Source: BBB profile, Blackhawk Network Holdings, Inc., checked 2026-09-28

MyPrepaidCenter.com is the cardholder website of Blackhawk Network, Inc., a prepaid and gift-card company. Its parent, Blackhawk Network Holdings, Inc., has been BBB Accredited since 2010, and its affiliate Blackhawk Network California, Inc. is a licensed California money transmitter. If your reward, rebate or settlement card or its paperwork names myprepaidcenter.com, this is where you activate and manage it. The cards themselves are issued by partner banks, not by Blackhawk.

Being Blackhawk's own site does not mean problem-free. Complaints filed with BBB and the CFPB and reviews on Trustpilot describe blocked cards, declined purchases, slow disputes and cards that expired before the money was spent. The BBB and CFPB counts cover every Blackhawk brand, so they do not show how often MyPrepaidCenter cardholders in particular run into these problems. Blackhawk's own notice says cardholder data on the site was taken in a September 2022 incident, which led to a court-approved class settlement whose approval was appealed; a separate lawsuit alleges a second incident in 2023.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years, all Blackhawk brands
1,898 reviews · 1,163 complaints · BBB business grade A+ · average customer rating 3.91 / 5
CFPBAll complaints in the database, all Blackhawk brands
1,380 complaints
TrustpilotTrustScore out of 5, all reviews of myprepaidcenter.com
1,156 reviews · TrustScore 1.3 / 5
EDITORIAL

Complaint record: BBB, CFPB and Trustpilot, reported separately

BBB and the CFPB track complaints against Blackhawk Network as a whole, covering all of its gift-card and prepaid brands, while Trustpilot has a separate page for myprepaidcenter.com. Each source counts different people over a different period, so the figures are shown side by side and never added together.

  • BBB, Blackhawk Network Holdings, Inc.: BBB Accredited since July 19, 2010, with an A+ rating. BBB lists 1,163 complaints in the last three years and a customer-review average of 3.91 out of 5 from 1,898 reviews. Some complainants and reviewers there describe cards blocked until the holder sent identity or fraud-check documents, disputes over unauthorized charges that took roughly 30 to 90 days, cards that expired a few months after they were issued, and long hold times. In some of its replies Blackhawk lists the documents it asked for, such as a photo ID, a bank statement, a purchase or activation receipt or screenshots, and states how the case was resolved.
  • CFPB Consumer Complaint Database, Blackhawk Network Holdings Inc.: 1,380 complaints since 2014. Most are filed under prepaid cards. The most common issues are trouble using the card, 499; a problem with a purchase or transfer, 218; trouble getting a card or closing an account, 188; and unexpected or other fees, 121. Blackhawk closed 1,058 of these complaints with an explanation and 313 with monetary relief. The CFPB publishes complaints without verifying the facts in them.
  • Trustpilot, myprepaidcenter.com: a 1.3 out of 5 TrustScore from 1,156 reviews, almost all of them 1-star. The company has claimed the page and, according to Trustpilot, has replied to 99% of negative reviews, typically within 24 hours.

Had an experience with MyPrepaidCenter? Tell other people what happened.

Submit a Complaint
EDITORIAL

Got a MyPrepaidCenter card? How to activate, check balance and handle problems

MyPrepaidCenter.com is not a bank. It is the website Blackhawk Network, Inc. runs for prepaid Visa, Mastercard and Discover cards that people receive as rewards, rebates, incentives, insurance payouts or legal-settlement payments.

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The card itself comes from a partner bank, Pathward, N.A. or Sunrise Banks, N.A.; the one that issued yours is printed on the card or in its cardholder agreement.

Activate or redeem. On the MyPrepaidCenter homepage, choose I Have a Card and enter the card number to activate a plastic card, or I Have a Code to redeem a virtual card sent by email. If the email with your virtual card never arrived or was deleted, use Resend Your Virtual Link.

Check the balance. If you have redeemed a virtual code and linked the card to a MyPrepaidCenter profile, log in to see the balance. If you have not, search your inbox for the email titled Your Virtual Prepaid Card; it contains the link back to the card.

  • PIN: the FAQ says the card works without a PIN when you choose Credit at checkout. To pay as Debit, set a PIN with SET/Reset PIN on the card details page after logging in, or through the automated line at the customer-support number on the back of the card.
  • Declines: a purchase is declined if it is larger than the remaining balance or is a type of transaction the card does not support. Ask the cashier to split the payment, charging the exact balance to the card and the rest to another method. A hold from a declined purchase is usually released back to the balance within 7 to 10 business days.
  • Use abroad: a foreign transaction fee of up to 2% of the purchase may apply, and a card marked Valid Only in U.S. does not work outside the United States.
  • Expiry: not every card can be replaced after its expiration date. Log in, or use your card details, to read the terms of your card, and spend the balance before the date printed on the card.
  • Unauthorized charge: the Dispute FAQ asks you to file a dispute within 60 days of the transaction date shown on your statement, using the dispute form emailed to you or the one under Transaction History after logging in.
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    Some BBB complainants say Blackhawk asked them for a photo ID, a bank statement, a purchase or activation receipt or screenshots, and that their investigations took 30 to 90 days, so keep copies of everything you send.

Lost, stolen or compromised card. Call the Lost and Stolen Line, 1-877-227-0956, toll-free in the U.S. and Canada, and have the card number ready, or call the number printed on the back of your card.

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The separate Visa, Mastercard and Discover cardholder lines are listed in the contacts on this page and in the customer-service answer on this page.

Your federal rights depend on the type of card. Look at the front of the card. If it says it was issued for loyalty, award or promotional purposes, as many reward and rebate cards do, it is a promotional card: federal prepaid-account protections against unauthorized charges do not apply, and the federal five-year minimum for gift-card funds does not either, but the card must show the date its funds expire and its fees must be disclosed on or with the card.

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A card that pays you money owed to you, such as insurance proceeds, is generally treated as a prepaid account. For a registered prepaid account, the CFPB says you have federal error-resolution rights against unauthorized transactions, and waiting too long to report can make you responsible for more of the loss.

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If the problem is not fixed. Write to Blackhawk customer service at [email protected] or 10615 Professional Circle Ste. 102, Reno, NV 89521, with the last four digits of the card, the dates and amounts involved and copies of what you already sent. If that fails, file a complaint with the CFPB at consumerfinance.gov/complaint or (855) 411-2372; the CFPB forwards it to the company for a response. Because Pathward, N.A. and Sunrise Banks, N.A. are national banks, a complaint about the issuing bank can also go to the Office of the Comptroller of the Currency at HelpWithMyBank.gov. Your state attorney general, and in Maryland the Commissioner of Financial Regulation, which Blackhawk's Terms name for complaints, also take complaints.

EDITORIAL

The 2022 MyPrepaidCenter.com data-security incident and class settlement

Court records

The September 2022 incident. Blackhawk's breach notice, quoted in the later lawsuit, says it discovered irregular activity on MyPrepaidCenter.com on September 11, 2022 and stopped it on September 12. Information was taken without authorization between September 4 and 12, 2022: the name, email address and phone number in a cardholder's MyPrepaidCenter profile, plus the card number, expiration date and CVV code of Pathward prepaid cards added to that profile.

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The class action. On November 11, 2022, cardholders sued in the U.S. District Court for the Northern District of California, in Pryor v. Blackhawk Network, Inc., case 3:22-cv-07084-CRB. Related suits over the same incident were combined with it as In re: Blackhawk Network Data Breach Litigation. The plaintiffs' claims were allegations that the court never decided. Blackhawk agreed to pay $985,000 into a settlement fund for the class, and on June 3, 2024, Judge Charles R. Breyer granted final approval of the settlement and awarded class counsel $246,250 in attorneys' fees plus costs. The approval order states that neither the settlement nor the order is an admission of any violation of law or of any liability or wrongdoing by Blackhawk. Two appeals from the approval were filed with the Ninth Circuit in 2024, Nos. 24-4326 and 24-6906, and settlement claims are not paid until the appeals are resolved.

A second incident in 2023. A separate class action, Mikec v. Blackhawk Network, Inc., case 23-cv-05091 in the same court, was filed on October 4, 2023 against Blackhawk Network, Inc. and Blackhawk Engagement Solutions. It alleges that cardholders' names, card numbers, expiration dates and CVV codes were accessed through MyPrepaidCenter.com between June 16 and August 19, 2023. These are allegations in the complaint. The federal docket shows the case closed on March 29, 2024.

If you added a card to a MyPrepaidCenter profile in 2022 or 2023 and later saw charges you did not make, report them right away to the number on the back of the card and through the site's dispute form; the CFPB warns that waiting too long can leave you responsible for more of the charges.

PUBLIC RECORD

Court & Public Records

Pryor et al. v. Blackhawk Network, Inc. (MyPrepaidCenter.com data breach)

Settled

U.S. District Court, N.D. Cal.Docket 3:22-cv-07084-CRBSource ↗

Settled

Class action filed by cardholders over unauthorized access to MyPrepaidCenter.com profile and Pathward prepaid card information between September 4 and 12, 2022; the claims were allegations. Blackhawk agreed to pay $985,000 into a settlement fund. Judge Charles R. Breyer granted final approval of the class settlement on June 3, 2024 and awarded class counsel $246,250 in attorneys' fees plus costs; the order states that the settlement is not an admission of any violation or wrongdoing by Blackhawk. Two appeals from the approval were filed with the Ninth Circuit in 2024, Nos. 24-4326 and 24-6906; settlement claims are not paid until the appeals are resolved.

EDITORIAL

Who runs MyPrepaidCenter

MyPrepaidCenter.com is operated by Blackhawk Network, Inc., a prepaid and gift-card company based at 6220 Stoneridge Mall Rd, Pleasanton, California. Blackhawk's Terms of Use, linked from the MyPrepaidCenter footer, name Blackhawk Network, Inc. and its affiliates as the provider of the site. Blackhawk's parent, Blackhawk Network Holdings, Inc., was listed on NASDAQ until investment firms Silver Lake and P2 Capital Partners completed their acquisition of it on June 15, 2018; it has been privately held since. BBB lists about 6,000 employees and a range of other Blackhawk brands, including GiftCardMall, GiftCards.com, CashStar, Spafinder, OmniCard and Reloadit.

MyPrepaidCenter is the cardholder website, not the bank. In the words of Blackhawk's own 2022 breach notice, it is the site Blackhawk operates for cardholders to activate and manage Pathward prepaid cards. Here you activate a card, redeem an emailed virtual code, check the balance, set a PIN, see transactions, open a dispute and add the card to a mobile wallet. The card itself is issued by a partner bank: according to the site's footer, Pathward, N.A. or Sunrise Banks, N.A. for Visa and Mastercard cards, and Pathward, N.A. for Discover cards, all Member FDIC. The issuer printed on your own card or cardholder agreement is the one that applies to you.

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Under Section 12 of the Terms of Use, use of Blackhawk sites is governed by California law, and disputes go to the U.S. District Court for the Northern District of California or, if that court lacks jurisdiction, the Alameda County Superior Court. Blackhawk Network California, Inc. holds California money transmitter license 2506 from the Department of Financial Protection and Innovation, which lists no enforcement actions against it. The Terms also name the Maryland Commissioner of Financial Regulation as accepting questions or complaints about Blackhawk Network, Inc.

VERIFIED

Company Relationships

  • Owned byBlackhawk Network Holdings, Inc.
EDITORIAL

Frequently Asked Questions

Who runs MyPrepaidCenter, and is it a bank?

MyPrepaidCenter.com is not a bank. It is the card activation and redemption website operated by Blackhawk Network, Inc., based in Pleasanton, California. According to the site's footer, U.S. Visa and Mastercard cards are issued by Pathward, N.A. or Sunrise Banks, N.A., and Discover cards by Pathward, N.A., all Member FDIC. The issuer of your card is named on the card and in its cardholder agreement.

How do I activate my MyPrepaidCenter card or redeem a code?

On the MyPrepaidCenter homepage, choose "I Have a Card" and enter your card number to activate a physical card, or "I Have a Code" to redeem a virtual code. If you didn't receive or lost the activation email for a virtual card, use "Resend Your Virtual Link." You can also "Log in or Sign up" to create a profile that links to your card for future balance checks and dispute forms.

How do I check my MyPrepaidCenter card balance?

If you have redeemed your virtual code and linked the card to a MyPrepaidCenter profile, log in to see the balance; use Forgot Password if you cannot sign in. If you have not linked the card to a profile, search your inbox for the email titled Your Virtual Prepaid Card, which contains the link back to your card and its balance.

What fees apply to a MyPrepaidCenter card?

The fee MyPrepaidCenter's FAQ names is a foreign transaction fee of up to 2% of the purchase amount when the card is used outside the United States. Other fees, if any, depend on the card program and are listed in your card's terms and on the carrier that came with the card; federal rules require a reward or promotional card to disclose its fees on or with the card. Read those terms after logging in, before the card expires.

Why was my MyPrepaidCenter card declined?

MyPrepaidCenter's FAQ lists two common reasons: the purchase amount exceeded the card's available balance (splitting the purchase into two transactions can help), or the card was used for an unsupported transaction type. If a declined transaction still shows as a pending charge, MyPrepaidCenter says the hold is typically released back to the balance within 7 to 10 business days.

My MyPrepaidCenter card expired with money on it — what can I do?

Start with the terms of your card. MyPrepaidCenter's FAQ says replacement options vary by card and that not every card can be replaced after its expiration date; you can read your card's terms after logging in to your profile, or by logging in with the card details if you never created a profile. Then call the cardholder number on the back of the card and ask whether a replacement is possible. A card issued under a loyalty, award or promotional program is not covered by the federal five-year minimum that applies to gift cards, but it must show on its front the date its funds expire. Some BBB reviewers say they were refused a replacement, so do not assume one is automatic.

My card was lost, stolen, or has an unauthorized charge — how do I report it?

For a lost, stolen or compromised card, call the Lost and Stolen Line at 1-877-227-0956, toll-free in the U.S. and Canada, or the number on the back of the card, and give the card number. For a charge you did not make, file a dispute within 60 days of the transaction date shown on your statement, using the dispute form emailed to you or the one under Transaction History after you log in. In some of its replies to BBB complaints, Blackhawk asked for a photo ID, photos of the card and a purchase or activation receipt or bank statement, and some complainants say their disputes took 30 to 90 days. If you lost a phone that has the card in its mobile wallet, the Wallet section of the MyPrepaidCenter FAQ explains how to remove the card. If the dispute is not resolved, you can file a complaint with the CFPB.

How do I contact MyPrepaidCenter customer service?

Call the customer-support number on the back of your card first, because support lines differ by card program. The MyPrepaidCenter Contact Us page lists these cardholder lines, toll-free in the U.S. and Canada: Lost and Stolen Line 1-877-227-0956; Visa 1-877-610-1075; Mastercard 1-888-371-2109 for Pathward-issued cards or 1-833-778-3589 for Sunrise Banks-issued cards; Discover 1-888-842-0336. For written complaints, Blackhawk Network's Terms of Use give [email protected], phone (469) 312-0084 and the mailing address Blackhawk Network, ATTN: Customer Service, 10615 Professional Circle Ste. 102, Reno, NV 89521.

Is myprepaidcenter.com a legitimate site, or a phishing lookalike?

The genuine site is myprepaidcenter.com, the card activation and redemption website of Blackhawk Network, Inc. Before you enter card details, check that the card, its carrier letter or the email from the company that gave you the reward names myprepaidcenter.com, and type the address yourself rather than following a link in an unexpected text or email. If you entered card details on a site you now doubt, call the Lost and Stolen Line at 1-877-227-0956 or the number on the back of the card and ask for the card to be blocked.