My Patriot Supply

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Company website (BBB-listed): https://mypatriotsupply.com/
• Orders, returns (number in refund policy on BBB): (866) 229-0927
• Other phone (BBB-listed): (888) 411-7017

Locations

My Patriot Supply orders, returns and refunds: what the BBB-published policy says and where to complain (checked October 7, 2026)

My Patriot Supply's own website could not be read for this page: on October 7, 2026 it returned a Cloudflare block page to our browser, so the company's current terms, shipping and contact pages were not reviewed. The return terms below come from the refund policy that the company has published on its BBB profile, which BBB shows as the company's submitted text.

Return policy as shown on BBB. It says: 'We extend a 30 day, no-questions-asked return policy on unopened, unused products.' It continues that upon receipt of the returned items in their original packaging and condition at the purchaser's expense, MPS will credit the original method of payment 'less delivery charges', and that 'If 30 days have gone by since your purchase, unfortunately we can't offer you a credit or refund.' It asks for a receipt or proof of purchase, says not to send a purchase back to the manufacturer, and gives an address for authorized returns at 4325 W Commercial Way, Suite D, Salt Lake City, UT 84104. It also says the customer pays return shipping and that shipping costs are non-refundable.

Contact. The same BBB text says to call 866-229-0927 Monday to Friday 11AM to 8PM EST and Saturday 11AM to 3PM EST, or to use the email contact on the company's site. BBB lists a second phone number, (888) 411-7017. Keep the order number, photos of any damaged or defective item and copies of emails.

If the company does not resolve it. You can file a complaint with BBB for this profile (the company has an A+ rating and BBB Accredited status as displayed), post a review on Trustpilot, report to your state attorney general's consumer protection office, or report to the Federal Trade Commission. If you paid by credit card, your card issuer has its own dispute process with its own deadlines; check your card agreement. Other companies with a similar name exist, so confirm that the order confirmation and the website match the operator described on this page.

Advertising self-regulation: the May 2023 NAD decision on My Patriot Supply survival food kits

On 2026-10-07 we searched the CPSC recalls API (terms listed in the source note), CourtListener dockets by case name and the BBB National Programs decision library; no CPSC recall record or federal court action by a government agency was identified in those searches. We did not search FTC or state attorney general enforcement pages, so this is not a statement about government enforcement generally. One self-regulatory decision was found. On May 3, 2023 the National Advertising Division (NAD) of BBB National Programs published a decision on a challenge by 4Patriots LLC, a competitor in the shelf-stable survival food business, about advertising for My Patriot Supply's long-term survival food kits sold under the Ready Hour brand.

NAD said certain claims were supported and that certain challenged advertisements did not convey misleading implied messages. It recommended that MPS discontinue or modify claims that:

• survival kits contain fresh fruit (NAD called the claim that freeze-dried fruit products are fresh 'false');
• photographs exaggerate the ingredients in kits (it addressed the Black Bean Burger imagery, which did not clearly disclose that the product is a mix);
• long-term survival kits contain 2,000+ calories per day (NAD found some instances carried a clear and conspicuous disclosure and many did not);
• kits are Made in the U.S.A. (NAD said that foreign ingredients must be clearly and conspicuously disclosed for products that contain them; MPS had already added the wording 'Made in the U.S.A. from Domestic and/or Imported ingredients' for kits made primarily of foreign ingredients);
• kits are 'home-cooked' (NAD noted the product is manufactured at a plant);
• sales are limited in duration (NAD asked MPS to ensure time-limited claims are in fact limited); and
• website ratings include all product reviews (NAD recommended that MPS post all reviews, subject to its policy against vulgar or offensive language, while noting the parties disputed whether reviews were manipulated).

NAD also found several challenged claims supported, including that imagery for several named products (for example the Vegetarian Taco Meat Substitute, Long Grain White Rice and Buttermilk Pancake Mix) did not imply ingredients that are not in the products, and that the images of bowls and food did not exaggerate serving sizes. During the proceeding MPS voluntarily agreed to permanently discontinue certain claims for its 1-Year and 6-Month emergency food supply kits and some other food-related claims, so NAD did not review those on the merits. In its advertiser statement MPS said that while it 'stands behind the accuracy of the few claims that the NAD recommended be discontinued, MPS is a strong supporter of the self-regulatory process and will comply with NAD's recommendations.' This is a self-regulatory recommendation, not a court judgment or a government order. We did not check what the company's advertising says today, because its site could not be opened.

Who runs My Patriot Supply: the operating entity, location and what BBB and registries show

My Patriot Supply (abbreviated MPS in the NAD decision) sells emergency preparedness goods; BBB categorizes it as 'Emergency Disaster Preparedness' and the NAD decision describes long-term survival food kits sold under the Ready Hour brand. The U.S. Patent and Trademark Office lists the owner of the MY PATRIOT SUPPLY registrations (classes 029, 031 and 035) as Patriot Supply Store, Inc., a Nevada corporation. The Utah Division of Corporations lists PATRIOT SUPPLY STORE, INC. as an active foreign business corporation (entity number 10118559-0143, filed October 4, 2016). BBB lists the headquarters at 1175 S Meridian Park Rd, Ste A, Salt Lake City, UT 84104 and a business incorporation date of November 21, 2013, which is the same date as the filing date of an earlier, now administratively dissolved, Utah registration under the name Patriot Supply Store Inc. BBB does not state the legal entity name, so the link between the BBB file and Patriot Supply Store, Inc. is based on the trademark owner record, the Utah registry and the court filings below, and was not confirmed from the company's own terms page, which could not be opened.

BBB shows the business as BBB Accredited since 2018 (raw page data: accredited 2018-05-09, file opened 2018-05-01) and gives a business-start date of 2008-03-30 (a BBB data field; we did not verify the company's own founding date). In a March 12, 2025 disclosure statement in a Maryland federal case, Patriot Supply Store Inc. identified 'Ready Alliance Group, Inc.' as an 'Other Affiliate'; the docket text does not describe the relationship further.

Complaint and review record as displayed on October 7, 2026

BBB. BBB's profile for My Patriot Supply, Salt Lake City, displays 'BBB Accredited Business' with an A+ rating, '22 total complaints in the last 3 years' and '3 complaints closed in the last 12 months', and customer reviews of 3.8 out of 5 stars from an average of 49 reviews. The ten complaints on the first page of BBB's list (the newest dated December 2025, the oldest on that page February 2024) carry the BBB categories Delivery Issues (4), Service or Repair Issues (3), Product Issues (2) and Billing Issues (1), with BBB statuses Answered (6) and Resolved (4). That is only the first page of a longer list and is not a count of causes. The December 2025 complaint, in the Delivery Issues category, says an order arrived covered in ants, that the consumer refused delivery and asked for a full refund; BBB shows it as Answered. BBB notes that the complaint text displayed might not represent all complaints filed.

Trustpilot. The Trustpilot page for mypatriotsupply.com shows 2.5 from 44 reviews, '6 reviews in the last 12 months', a claimed profile since December 2023, and Trustpilot's notice that the company 'hasn't invited customers recently, so reviews may not be representative'. The page contains both positive and negative reviews; the reviews are consumers' statements, not findings.

This site. usacomplaints.com has no archived complaint posts about My Patriot Supply linked to this page as of October 7, 2026. The BBB and Trustpilot figures are each reported by their own platform and are not added together or to our own posts.

Court records naming My Patriot Supply or Patriot Supply Store, Inc.

A CourtListener search on October 7, 2026 for the case names 'Patriot Supply Store' and 'My Patriot Supply' returned the four federal dockets below. Justia's docket summaries for Stave, Fleig and Baldwin list the nature of suit as the Telephone Consumer Protection Act (TCPA) and the cause of action as 47 U.S.C. § 227; we did not open the complaints, so we do not describe the specific calls or conduct alleged. The docket pages show filings and orders. Listing a case is not a finding against the company. The defendant in the Maryland case answered by denying the complaint's allegations in the paragraphs we read.

• Stave v. Patriot Supply Store Inc., D. Md. No. 8:24-cv-03767 (filed December 30, 2024; Judge Paula Xinis; Justia lists nature of suit TCPA, 47 U.S.C. § 227). The defendant was served on February 19, 2025 and filed an answer on March 12, 2025 that denies the allegations of the paragraphs we read. The docket as rendered runs through April 2025 scheduling orders.
• Fleig v. My Patriot Supply, W.D.N.Y. No. 1:24-cv-01101 (filed November 14, 2024; Justia lists nature of suit TCPA, 47 U.S.C. § 227). The docket as rendered shows service on November 20, 2024, an appearance for the defendant and a stipulated extension to respond by February 7, 2025.
• Baldwin v. Patriot Supply Store, Inc., M.D. Fla. No. 5:25-cv-00627 (filed October 6, 2025; Justia lists the defendant as 'Patriot Supply Store, Inc. doing business as My Patriot Supply' and the cause as 47 U.S.C. § 227). On December 1, 2025 the plaintiff filed a notice of settlement, and on December 3, 2025 the court denied pending motions as moot and directed the clerk to close the case. The settlement terms are not on the docket as rendered.
• New Millennium Concepts, LTD v. Patriot Supply Store, Inc., N.D. Tex. No. 4:17-cv-00248 (filed March 23, 2017; nature of suit listed as trademark; declaratory judgment cause listed). Defendants included Alexapure, LLC and an individual. After a joint stipulation of dismissal, the court entered a final judgment on November 6, 2017 dismissing all claims with prejudice.

Other dockets that mention the name in other contexts exist; they are not listed because they do not name the company as a party.

Is My Patriot Supply Legitimate?

My Patriot Supply is an operating business with identifiable records: the USPTO lists Patriot Supply Store, Inc., a Nevada corporation, as owner of live MY PATRIOT SUPPLY trademark registrations; Utah lists PATRIOT SUPPLY STORE, INC. as an active foreign corporation with a registered agent in Salt Lake City; BBB shows a Salt Lake City headquarters, BBB Accredited status since 2018 and an A+ rating; and federal court dockets name the company as a defendant in four cases. In 2023 the NAD recommended that the company stop or change several advertising claims, and the company said it would comply.

The records also show points for readers to weigh themselves: BBB lists 22 complaints in three years and Trustpilot shows 2.5 from 44 reviews with a notice that reviews may not be representative; several federal cases name the company; and its return window as published on BBB is 30 days for unopened, unused items with the customer paying return shipping. This page does not rate the company. The company's own site was unavailable to us on October 7, 2026, so current prices, product claims and policies should be read directly on the site before ordering.

Court & Public Records

Company Relationships

• Affiliated with: Ready Alliance Group, Inc.

Frequently Asked Questions