Mr Claims

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Main line: 800-406-0616

Locations

What Mr Claims Does

Mr Claims (also styled "Mr. Claims") is a public adjusting firm based at 1695 NW 110th Ave, Suite 219, Doral, FL 33172 — within the Miami metro area, which is why several directories list its city as "Miami." Its Facebook page brands itself around helping property owners "throughout the whole insurance claim process, representing your interests against insurance companies."

Florida's Department of Financial Services, the regulator that licenses public adjusters under state law, lists a public adjuster license — license number W819680 — under the name MR CLAIMS at this same Suite 219 address. USAComplaints located this record through a search engine's cached copy of the licensee page rather than a direct, current session with the regulator's own search tool (which was unreachable from this research session), so the license's current active/inactive standing was not independently reconfirmed and should be checked directly before relying on it.

The phone number 800-406-0616 is listed consistently across the Chamber of Commerce business directory and the industry directory publicadjusterlistings.com, both citing the same Suite 219 address.

Is Mr Claims Legitimate?

Mr Claims is not BBB accredited and carries an "F" rating from the BBB, driven by 17 complaints filed in the last 3 years, 6 of which the business did not respond to (7 of the 17 closed in the last 12 months). Reading the published complaint text directly, the dominant, recurring theme by far is insurance settlement funds that Mr Claims received on a client's behalf and then withheld for extended periods — commonly two to several months, and in more than one case over a year — accompanied by unreturned calls, full voicemail boxes, and repeated missed payment-date promises. One complainant alleged a settlement check was endorsed in their name without their permission. The business responded to some complaints (typically citing "endorsement and account verification issues" as the cause of delay) but left the majority unanswered. This is a materially different and more serious picture than an informal review sample alone would suggest — see "Recurring Complaint Pattern" below, which draws primarily on these official BBB complaints rather than only Google reviews.

BBB's profile also separately lists an official alternate business name, Anytime Claims, LLC, along with named management (Eglee Hernandez, President; Ruben Diaz, Assistant) and company-start dates that conflict with the company's own LinkedIn "Founded 2017" claim: BBB shows the business as started 1/13/2022 and incorporated 5/26/2020. USAComplaints is not resolving this discrepancy in the company's favor or against it — both figures are shown so readers can judge for themselves.

A Florida DFS public adjuster license (W819680) exists under this exact business name and address, which is a meaningful positive signal for a regulated industry where unlicensed practice is a known problem — but USAComplaints could not confirm the license's current status directly this session; verify it yourself before relying on it.

Two different review aggregators mirror what appears to be the same underlying Google Business listing (identical Google Place ID) but report noticeably different numbers: a Chamber of Commerce snapshot shows 4.0 stars across 153 reviews (108 five-star, 34 one-star), while publicadjusterlistings.com shows 3.6 stars across 302 reviews. USAComplaints could not resolve why the two aggregators disagree and is not presenting either number as more authoritative than the other.

Separately, two different reviewers — one on Facebook (August 2026) and one on Google (April 2024, via the Chamber of Commerce aggregator) — each alleged that Mr Claims operates, or has operated, under another business name. The two reviewers named different alleged alternate names, and USAComplaints found no independent registry or company-sourced confirmation of either claim, so no such relationship is asserted on this page.

As of this writing, neither mrclaimsflorida.services (the domain listed by publicadjusterlistings.com) nor mr-claims.com (the domain listed by LinkedIn and ZoomInfo) resolves to the company's own website — see Contacts for details. A business having no working website of its own is unusual and worth factoring into any decision to work with it.

Recurring Complaint Pattern

The Better Business Bureau's own complaint record for this business (17 complaints in the last 3 years, checked directly 2026-08-25) shows the same pattern at far greater volume and specificity than the Google-review sample below: at least nine of the twelve complaints readable in this review describe an insurance settlement check or ACH payment received by Mr Claims and not passed on to the client for periods from about two months up to more than a year, several with the company citing vague "endorsement" or "account verification" issues, one alleging a check was signed in the client's name without permission, and several describing calls going unanswered or voicemail boxes staying full. This is the single most consistent complaint theme found for this business across any source consulted.

Separately, USAComplaints also reviewed a sample of the negative-leaning reviews in the Chamber of Commerce's April 2024 snapshot of this company's Google reviews. Three independently named reviewers from that period described a similar situation:

• A reviewer named Damaris Burgoss (April 30, 2024) asked why payment was still outstanding weeks after the insurance company had already paid the claim.
• A reviewer named Alixae Bell (April 24, 2024) alleged Mr Claims took eight months to submit her claim, then held her insurance check for roughly three months without telling her before she obtained it after repeated follow-up; she also described being left with an unneeded roof tarp for two years.
• A reviewer named Erika Agudelo (April 23, 2024) alleged being given repeated false deposit dates for a final claim payment and described calls being left on hold or disconnected.

A fourth reviewer, Albert Rocco (April 21, 2024), separately described an unrelated complaint about aggressive door-to-door soliciting by company representatives; this is a single account, not a pattern USAComplaints can confirm recurs.

These are the reviewers' own allegations, not findings USAComplaints has independently verified. For scale: the same Google listing shows 108 five-star reviews out of 153 total in the Chamber of Commerce snapshot, so this pattern does not describe the majority experience reflected in that review count — but the delayed-payout complaints above were specific, dated, and independently corroborated by more than one reviewer in the same period.

If You're Dealing With Mr Claims

Call 800-406-0616 directly rather than relying on either domain associated with this company — as of this writing, neither currently returns the company's own website.

You can check this business's Florida public adjuster license status yourself through the Florida Department of Financial Services licensee search, searching for license number W819680 or the business name MR CLAIMS.

If you believe a claim payout is being withheld or delayed without explanation, Florida's Department of Financial Services accepts complaints against licensed public adjusters, and you can also file a complaint with the Better Business Bureau or submit your own experience to USAComplaints.

Frequently Asked Questions