MoneyLion Reviews, Complaints & Contacts

Contacts

PhoneEmailAddress

• Official website (MoneyLion)moneylion.com ↗

Customer service & general contact

• Customer Care, 24/71-844-224-0087
• Customer Care email[email protected]
• Help Centerhelp.moneylion.com ↗
• Call number on the Contact Us page+1 (516) 916-5466

Cancel, billing & returns

• Help Center: how to cancel membershiphelp.moneylion.com/how-to-cancel-moneylion-memb… ↗

Privacy requests

• Privacy requests line1-888-704-6970

Locations

• Mailing addressML Plus LLC, Attn Customer Service, 60 E Rio Salado Pkwy, Suite 1000 Tempe AZ 85281
• Branch office249 W 17th St, Floor 4 New York NY 10011

Is MoneyLion Legitimate?

BBB, CFPB, Trustpilot

Legal name

MoneyLion Technologies Inc.

Founded

2013

Business type

Consumer financial technology company (app with Instacash cash advances, Credit Builder Plus membership and loans, MoneyLion Spend account, managed investing); owned by Gen Digital Inc. since April 2025

Website

moneylion.comSource: MoneyLion website, checked 2026-10-27

Owned by

Gen Digital Inc.Source: Gen Digital acquisition press release and Form 10-K for fiscal 2026, checked 2026-10-09

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint record: BBB, CFPB database and Trustpilot

Each source counts in its own way, so the figures on this page are not added together.

• BBB. The profile for MoneyLion Technologies in New York shows the business as not BBB accredited and not rated, with 922 complaints in the last three years, 224 of them in the last 12 months, and a 2.82 out of 5 average from 323 customer reviews. BBB's file on the business was opened in January 2017. The profile also lists a Government Actions entry about the Colorado settlement described in the regulator section. Three other BBB profiles carry the MoneyLion name and are counted separately.
• CFPB Consumer Complaint Database (company MoneyLion Inc.): 4,104 complaints, the earliest received in July 2016. Company responses: 3,532 closed with explanation, 347 closed with non-monetary relief and 225 closed with monetary relief; 212 responses were not timely. The most frequent product categories are checking or savings accounts (880), credit reporting (873 under the current label and 521 under an older one), debt collection (599) and payday, personal or advance loans (492 under the current label and 424 under an older one). The most common issue is incorrect information on a credit report (940), and 416 complaints carry the Servicemember tag. The database publishes what consumers submit; the CFPB does not verify the claims.
• Trustpilot (moneylion.com): 3.8 out of 5 from 28,163 reviews. The profile is claimed by the company, and the page says MoneyLion invites customers to leave reviews.

Complaints on usacomplaints.com. No published complaint reports are currently linked to this profile.

MoneyLion problems: contact, cancel a membership, stop Instacash repayment, escalate

MoneyLion describes itself as a financial technology company, not a bank: the MoneyLion Spend deposit account is provided by, and the MoneyLion Debit Mastercard is issued by, Pathward, National Association, Member FDIC. Billing, cancellation and Instacash repayment problems start with MoneyLion Customer Care. MoneyLion has been owned by Gen Digital Inc. since April 17, 2025.

Contact. MoneyLion's Contact Us page offers in-app chat (answered instantly, it says), email with a reply within a day, and a call line at +1 (516) 916-5466. The same page, the Terms of Service and the Electronic Fund Transfer Terms give the Customer Care line 1-844-224-0087, available 24 hours a day, seven days a week, and the email address [email protected]. Before calling or answering a text, check the number inside the MoneyLion app.

Membership refunds and renewal. According to the MoneyLion homepage, the WOW membership costs $9.99 a month billed monthly, $54.90 for a six-month term or $99.99 for an annual term; members on six-month or annual terms who cancel within the first month "will receive a refund for unused months", and the membership "will auto-renew until canceled". The MoneyLion One page says that membership costs $0 a month for members who direct deposit $500 or more each month and otherwise $9.99 a month after a 30-day free trial, and that it "automatically renews until cancelled" and can be cancelled anytime in the app.

Unauthorized or mistaken debits. MoneyLion's Electronic Fund Transfer Terms say it must hear from you "no later than 60 days after we sent the FIRST Account statement" on which the problem or error appeared, at 1-844-224-0087 or MoneyLion, Attn Customer Service, P.O. Box 1547, Sandy, UT 84091-1547. Give your name and account number, describe the error and why you believe it is one, and state the dollar amount; if you report by phone, MoneyLion may ask you to put it in writing within 10 business days. The terms say MoneyLion will decide within 10 business days, or take up to 45 days and provisionally credit the amount while it investigates. For unauthorized transfers, your liability is no more than $50 if you tell MoneyLion within two business days of learning that your credentials were lost or stolen or of the transfer, and could be up to $500 after that if MoneyLion can prove the transfer could have been stopped had it been told in time.

Cancelling a Credit Builder Plus or WOW membership. The Help Center says you can cancel "at any time after the first two months of membership" in the app: profile icon, Settings, Manage membership, Cancel my membership. It adds that if the steps do not work you "may still be within the original two-month commitment period", and that otherwise you can chat or call 1-844-224-0087. It says cancelling does not automatically close a Managed Investing or MoneyLion Spend account, that the $1 administrative fee for Managed Investing resumes once you are no longer a Credit Builder Plus member, and that closing a Spend account requires a call (balance must be $0.00). To cancel the whole MoneyLion account, the article says to call 1-844-224-0087.

Instacash repayment. Per the Help Center you can change a repayment date in the app (Accounts, Instacash, Manage) up to two days before the earliest scheduled repayment, or ask through in-app chat for a deferral of up to two weeks if no payments are pending and you have not already deferred that cycle.

Deleting your personal data. MoneyLion's Privacy Policy says that, where applicable law gives you the right, you can ask it to delete or correct the personal information it holds, and that it may keep some information for legitimate business purposes or to meet legal retention rules.

If the company does not resolve it. Keep screenshots of the fee, tip and membership screens, your cancellation requests with dates, and bank statements showing each debit. Then, in this order:

• Your bank or card issuer. If MoneyLion keeps debiting a linked external account after you cancelled or revoked authorization, ask that bank to stop the payments and dispute the unauthorized debits; under the federal Electronic Fund Transfer Act and Regulation E, report an unauthorized debit within 60 days after the bank sends the statement that first shows it, or your protection can be lost for later transfers.
• CFPB. The Consumer Financial Protection Bureau takes complaints about checking and savings accounts, payday and personal loans including advance loans, credit reports and debt collection at consumerfinance.gov/complaint or (855) 411-2372 (9 a.m. to 6 p.m. Eastern, Monday to Friday); it forwards complaints to the company and says most companies respond within 15 days.
• Your state. File with your state attorney general and your state's financial regulator, which licenses MoneyLion's lending and earned-wage-access subsidiaries; the NMLS numbers on MoneyLion's State Licenses page identify the licensed entity.
• BBB. A complaint on the BBB profile for MoneyLion Technologies is forwarded to the company for a response.
• Servicemembers. Active-duty servicemembers and dependents who had MoneyLion loans between December 1, 2017 and October 11, 2024 are covered by the CFPB judgment described in the regulator section. Under it, affected borrowers are identified by the parties under a redress plan the CFPB has approved, MoneyLion must pay them from a $1.75 million redress account, and payment may not be made conditional on giving up any rights. A base legal assistance office can advise on Military Lending Act rights.

Regulator actions: CFPB judgment (November 2025), Colorado, Virginia, Connecticut and Illinois

CFPB v. MoneyLion Technologies Inc., ML Plus, LLC and 37 lending subsidiaries (S.D.N.Y. No. 1:22-cv-08308). The CFPB sued on September 29, 2022 (first amended complaint June 2023, second amended complaint April 22, 2025). Its page says it alleged Military Lending Act violations (rates above the allowable rate and missing disclosures for covered borrowers) and Consumer Financial Protection Act violations: misrepresenting that borrowers owed payments on loan contracts it said were void from inception, not allowing consumers with unpaid loan balances to leave the membership program, and continuing to charge membership fees after consumers asked to cancel. On November 21, 2025 the Bureau and all defendants filed a stipulated final judgment, which the court entered on November 24, 2025. The order says it resolves the claims "without adjudication of any issue of fact or law" and that defendants "neither admit nor deny" the allegations except those needed for jurisdiction. It requires $1.75 million in redress ($1,723,538.85 for Affected Covered Borrowers, pro rata to net membership fees paid while they had an outstanding MoneyLion loan between December 1, 2017 and October 11, 2024, and $26,461.15 for Affected Cancellation Borrowers), says redress may not be conditioned on a waiver of rights, and limits future conduct: a 36 percent military APR cap for covered borrowers, with membership fees excluded from that calculation only if they are clearly disclosed and the borrower can cancel the membership regardless of an outstanding loan (MoneyLion may require up to two months before cancellation).

Lawsuits: New York, Baltimore, Montgomery County (Pa.) and servicemember class actions

Court records

The claims on this page are allegations unless a court has ruled on them. MoneyLion's position is included where it has stated one publicly.

New York v. MoneyLion Inc. (N.Y. Sup. Ct., N.Y. County, Index No. 451303/2025). The Attorney General filed on April 14, 2025. Her office says Instacash fees and tips amount to interest in the triple digits, that MoneyLion advertises "zero percent interest" and a fee-free product while charging mandatory fees for immediately available funds (up to $8.99 on a $100 advance repaid in two weeks, which it calculates as 234 percent annual interest), and that the $100 per-transaction limit forces repeat advances; it asserts usury, fraud and deceptive-practice claims, including under the federal Consumer Financial Protection Act. Gen Digital's Form 10-Q for the quarter ended July 3, 2026 (filed August 7, 2026) says an amended complaint filed April 28, 2025 added MoneyLion Technologies Inc. and ML Plus LLC, that the company "maintains that the Attorney General's claims are without merit and is vigorously defending", and that the matter "remains pending". The Center for Responsible Lending's litigation tracker says the case was remanded to the state court in September 2025 and that MoneyLion moved to dismiss on January 23, 2026.

Mayor and City Council of Baltimore v. MoneyLion Technologies Inc. (D. Md. No. 1:25-cv-03692-SAG). Baltimore announced the suit on October 6, 2025, alleging violations of its Consumer Protection Ordinance: that Instacash is marketed as "zero interest" while fees and tips exceed ten times Maryland's 33 percent cap. MoneyLion removed the case to federal court; on June 1, 2026 Judge Gallagher denied the City's motion to remand, declining to abstain under Burford v. Sun Oil. That opinion decides only where the case is heard, not whether the City's claims are valid.

Court & Public Records

Who runs MoneyLion: Gen Digital ownership, products, licensing and the company's fee statements

What MoneyLion is. MoneyLion's Terms of Service (updated June 2026) say the MoneyLion Platform is operated by MoneyLion Technologies Inc. and its affiliates, including ML Enterprise Inc. (Engine by MoneyLion). The company's site lists Instacash cash advances, Credit Builder Plus, MoneyLion Spend, managed investing and credit monitoring. Instacash advances go up to $500 (higher limits with qualifying direct deposits or a paid membership); standard delivery to a MoneyLion Spend account is free and takes one to two business days. Faster Turbo delivery, within minutes, costs 7.5 percent of the advance, capped at $14.99, into a Spend account, or 9 percent of the advance to an external debit card or eligible external checking account; standard delivery to an external account is not offered. Users may also add an optional tip, and the advance plus any Turbo fee and tip is debited automatically on the repayment date. These are the rates on the current Instacash page; the New York Attorney General's figure of up to $8.99 on a $100 advance, cited in the litigation section, is the Attorney General's own example from its April 2025 announcement of the suit. On July 20, 2026 MoneyLion announced MoneyLion One, a membership with 1 percent cash back on eligible purchases and identity protection of up to $25,000, free with at least $500 in direct deposits each month or $9.99 a month after a 30-day free trial. The company's About page claims more than 14 million total customers.

Ownership. Gen Digital Inc. (NASDAQ: GEN) announced on April 17, 2025 that it had closed its acquisition of MoneyLion Inc. for $82.00 per share in cash, a transaction value it put at about $1 billion, plus one contingent value right per share that pays $23.00 in Gen stock if, before April 17, 2027, Gen's average share price is at least $37.50 for more than 30 consecutive trading days or Gen undergoes a change of control. Gen's Form 10-K for the fiscal year ended April 3, 2026 says it does not treat MoneyLion as a separate operating segment but as "an integrated brand, selling and marketing strategy" within its Trust-Based Solutions segment, and attributes an $823 million increase in that segment's net revenues to the MoneyLion acquisition. MoneyLion's current legal-notice and customer-service address, 60 E Rio Salado Pkwy, Suite 1000, Tempe, Arizona, is the same address Gen gives as its principal executive office.

Company Relationships

• Owned byGen Digital Inc.
• Affiliated withML Plus, LLC
• Affiliated withML Enterprise Inc. (Engine by MoneyLion)
• Affiliated withPathward, N.A.

Frequently Asked Questions