MoneyLion

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 20 historical complaints about MoneyLion, published between 2010 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Sent Nearly $1500 Over Two Months After Repeated Deposit RequestsPublished Aug 13, 2012 · Historical consumer allegation
• Caller Threatens Arrest And Fraud Charges Unless Large Sum PaidPublished Jul 3, 2012 · Historical consumer allegation
• Shawn & Norman Threatening Banking Fraud & Arrest Fines of Thousands of Dollar'sPublished Dec 13, 2011 · Historical consumer allegation
• Brian Gibson ALERT! Insta Cash Alert. Please readPublished May 18, 2011 · Historical consumer allegation
• "Law Offices" from Insta Cash told me my friend was a "primary suspect" don't knowPublished Apr 16, 2011 · Historical consumer allegation
• Instant Cash Scam Artists, Fraud, HelplessPublished Mar 17, 2011 · Historical consumer allegation
• Caller Threatened Jail and Court Over Payday Loan I Never ReceivedPublished Mar 16, 2011 · Historical consumer allegation
• Calls Claiming US Attorney Charges Asked for SSN and Banking InformationPublished Jan 28, 2011 · Historical consumer allegation
• I was contacted by a female with a very heavy accent telling me if I dont call back, I will have to live with the consequences dont knowPublished Dec 17, 2010 · Historical consumer allegation
• Caller Posing as US Attorney Demanded $350 for Loan I Never TookPublished Dec 16, 2010 · Historical consumer allegation
• I was contacted by daniel andrews and was told if I didnt pay 900 and some dollars they were taking me to court and it would cost me 5000 and I would be charged with money launderingPublished Dec 6, 2010 · Historical consumer allegation
• Insta Cash Accusations of a loan that I never tookPublished Jul 6, 2010 · Historical consumer allegation
• Martin reed 619 399 1693 instacash rep said his name was martin reedtried to scare me into sending them moneyPublished Jun 25, 2010 · Historical consumer allegation
• Accusations of a loan that I never tookPublished Jun 2, 2010 · Historical consumer allegation
• Scam AlertPublished May 24, 2010 · Historical consumer allegation
• Threatening Collection Calls Demanded Notarized Letter and Debit Card AuthorizationPublished Apr 9, 2010 · Historical consumer allegation
• Harrassment, Dishonest, RudePublished Mar 17, 2010 · Historical consumer allegation
• Told I Owed $900 for Loan Never Taken, Pressured to Contact AttorneyPublished Mar 16, 2010 · Historical consumer allegation
• Ufrilia Made fraudulant claims of loan repayment failure, and threatening me with jail timePublished Mar 4, 2010 · Historical consumer allegation
• Caller Threatened Arrest Over Payday Loan Already RepaidPublished Feb 9, 2010 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website (MoneyLion): https://www.moneylion.com/
• Customer Care, 24/7: 1-844-224-0087
• Customer Care email: [email protected]
• Help Center: https://help.moneylion.com/
• Help Center: how to cancel membership: https://help.moneylion.com/how-to-cancel-moneylion-memberships-and-products-or-moneylion-BJOW2zRGF
• Privacy opt-out line: 1-888-704-6970
• Contact page call number: +1 (516) 916-5466

Locations

MoneyLion problems: contact, cancel a membership, stop Instacash repayment, escalate (checked October 7, 2026)

MoneyLion says in its Help Center that it is "a financial technology company, not a bank"; it states that the MoneyLion Spend deposit account is provided by, and the MoneyLion Debit Mastercard issued by, Pathward, N.A., Member FDIC. Billing, cancellation and Instacash repayment questions usually begin with MoneyLion Customer Care. MoneyLion has been owned by Gen Digital Inc. since April 17, 2025 (see the company background section).

Contact (company Help Center, checked October 7, 2026). The article "How do I contact support?" lists in-app chat, a 24/7 phone line at 1-844-224-0087 and an email form ("You'll hear back within a day"). On the day of checking the same page carried a banner saying chat and email support were delayed ("responses might take a little longer than usual") and suggesting a call for urgent help. The contact page also shows [email protected] in its page data. The company's separate contact page (moneylion.com/contactus, opened October 9, 2026) lists a different call number, +1 (516) 916-5466, alongside instant chat and email ("Within 1 day"), while the Terms, the Electronic Fund Transfer terms and the Help Center give 1-844-224-0087; the company pages do not explain the difference, so confirm which number you are calling from the app.

Membership refunds and renewal (company pages, opened October 9, 2026). The MoneyLion homepage says members on six-month or annual terms who cancel within the first month "will receive a refund for unused months", that membership costs $9.99 per month billed monthly, $54.90 for a six-month term or $99.99 for an annual term, and that it "will auto-renew until canceled"; the page text opened does not state a refund rule for monthly memberships. The MoneyLion One page says the membership "automatically renews until cancelled" and shows a 30-day free trial and then $9.99 per month, with the fee waived when the qualifying direct-deposit condition stated on the homepage is met ($500 or more in eligible direct deposits into a MoneyLion Spend account in the previous 30 days).

Unauthorized or mistaken debits (Electronic Fund Transfer terms, opened October 9, 2026). The terms say MoneyLion must hear from you "no later than 60 days after we sent the FIRST Account statement" on which a problem or error appeared, at 1-844-224-0087 or MoneyLion, Attn Customer Service, P.O. Box 1547, Sandy, UT 84091-1547. For unauthorized transfers they say that if you tell MoneyLion within two business days of learning that credentials were lost or stolen or of the transfer, your liability is no more than $50, and that after that window it could be up to $500 if MoneyLion can prove the transfer could have been stopped had it been notified in time.

Cancelling a Credit Builder Plus or WOW membership. The Help Center says you can cancel "at any time after the first two months of membership" in the app: profile icon, Settings, Manage membership, Cancel my membership. It adds that if the steps do not work you "may still be within the original two-month commitment period", and that otherwise you can chat or call 1-844-224-0087. It says cancelling does not automatically close a Managed Investing or MoneyLion Spend account, that the $1 administrative fee for Managed Investing resumes once you are no longer a Credit Builder Plus member, and that closing a Spend account requires a call (balance must be $0.00). To cancel the whole MoneyLion account, the article says to call 1-844-224-0087.

Instacash repayment. Per the Help Center you can change a repayment date in the app (Accounts, Instacash, Manage) up to two days before the earliest scheduled repayment, or ask through in-app chat for a deferral of up to two weeks if no payments are pending and you have not already deferred that cycle. To stop repayment attempts, it says to remove your payment method in the app or contact Customer Care ([email protected], 1-844-224-0087, or ML Plus LLC, Attn Customer Service, 60 E Rio Salado Pkwy Ste. 1000, Tempe AZ 85281), and that you must notify MoneyLion "at least three (3) business days" before the scheduled repayment date. The same article says "Instacash isn't a loan" and that unpaid balances "won't affect your credit score"; that characterization is contested in the lawsuits described below.

Closing or deleting your data. The Help Center says in-app deletion is Profile, Settings, Account management, Delete account, and that this "will not result in the deletion of all personal information"; residents of California, Connecticut, Minnesota, Montana and Oregon can use a data rights request form. To limit sharing, it gives [email protected] or 1-888-704-6970.

If the company does not resolve it. Keep screenshots of the fee, tip and membership screens, your cancellation requests with dates, and bank statements showing debits. The CFPB accepts complaints about checking and savings accounts, payday loans, personal loans "like installment, advance, and title loans", credit reports and debt collection; its page says to submit at consumerfinance.gov/complaint or call (855) 411-2372 and that "Most companies respond within 15 days." You can also contact your state attorney general or state financial regulator. Active-duty servicemembers and dependents who took MoneyLion loans between December 1, 2017 and October 11, 2024 should read the CFPB order summary below, because the order sets up redress for "Affected Borrowers".

Impersonation notice. The BBB profile displays a company notice that individuals have fraudulently used MoneyLion's name and logo in connection with loans and impersonation of support employees, mainly by email and text; it says MoneyLion will never ask for login credentials or sensitive banking information by social media, email or text, and names two SMS numbers (1-516-915-5466 for customer service texts and calls, and 70404 for one-time passcodes). MoneyLion's own contact page lists a chat/call number of +1 (516) 916-5466, one digit different; confirm any number inside the MoneyLion app before replying to a text.

Regulator actions: CFPB judgment (November 2025), Colorado, Virginia, Connecticut and Illinois

CFPB v. MoneyLion Technologies Inc., ML Plus, LLC and 37 lending subsidiaries (S.D.N.Y. No. 1:22-cv-08308). The CFPB sued on September 29, 2022 (first amended complaint June 2023, second amended complaint April 22, 2025). Its page says it alleged Military Lending Act violations (rates above the allowable rate and missing disclosures for covered borrowers) and Consumer Financial Protection Act violations: misrepresenting that borrowers owed payments on loan contracts it said were void from inception, not allowing consumers with unpaid loan balances to leave the membership program, and continuing to charge membership fees after consumers asked to cancel. On November 21, 2025 the Bureau and all defendants filed a stipulated final judgment, which the court entered on November 24, 2025. The order says it resolves the claims "without adjudication of any issue of fact or law" and that defendants "neither admit nor deny" the allegations except those needed for jurisdiction. It requires $1.75 million in redress ($1,723,538.85 for Affected Covered Borrowers, pro rata to net membership fees paid while they had an outstanding MoneyLion loan between December 1, 2017 and October 11, 2024, and $26,461.15 for Affected Cancellation Borrowers), says redress may not be conditioned on a waiver of rights, and limits future conduct: a 36 percent military APR cap for covered borrowers, with membership fees excluded from that calculation only if they are clearly disclosed and the borrower can cancel the membership regardless of an outstanding loan (MoneyLion may require up to two months before cancellation). I did not find a civil money penalty in the order text.

On December 3, 2025 the National Consumer Law Center and co-counsel for the plaintiffs in Burkhardt (a private class action, below) asked the court to add language limiting the judgment's membership-fee provision; on December 4, 2025 the court denied the request, noting that the non-parties had not moved to intervene and describing the challenged language as applying only "for purposes of interpreting and applying th[e] Order" and the judgment as "not precedential".

Colorado Attorney General, November 2023. The Colorado Uniform Consumer Credit Code Administrator and MoneyLion Technologies Inc. and MoneyLion of Colorado LLC signed an Assurance of Discontinuance dated November 13, 2023 (announced November 14, 2023). The Attorney General says the investigation found MoneyLion collected membership fees ($19.99 to $29.99 a month) tied to loans and barred cancellation while a loan was outstanding, in violation of the Colorado code. MoneyLion agreed to stop lending in Colorado under the membership model, to refund $271,000 to about 5,119 consumers and to pay $75,000 to the Attorney General's office; the headline of the release says $350,000. The document records that MoneyLion "disputed the findings" of a 2021 exam report on the fees and "cooperated" with the investigation. It is an administrative assurance, not a court judgment.

Virginia Attorney General, February 2018. MoneyLion of Virginia LLC settled by an Assurance of Voluntary Compliance filed in the Richmond Circuit Court on February 5, 2018 (announced February 7, 2018). The Attorney General alleged that from January to July 2017 it offered online installment loans without a Virginia license at rates up to 359 percent APR and charged a $15 check-processing fee. The settlement provided $359,811.50 in refunds to 1,161 consumers, forgiveness of $2,354,097.05 in interest owed by 2,639 consumers, a $10,000 civil penalty and $20,000 for costs, plus injunctions on misrepresenting licensing, rates and fees.

Connecticut Department of Banking, 2026. On May 20, 2026 the Banking Commissioner issued a consent order to ML Enterprise Inc. (d/b/a Engine by MoneyLion, MoneyLion's marketplace affiliate): the Commissioner alleged it brokered small loans to Connecticut borrowers before February 1, 2021 without a small-loan license; it consented "without admitting or denying" and agreed to a $10,000 civil penalty, and says it stopped small-loan brokering on May 8, 2025. On September 3, 2026 the Commissioner entered a consent order with MoneyLion Securities LLC, a Connecticut-registered broker-dealer, over failing to register a broker-dealer agent in Connecticut since December 1, 2025; it agreed to a $2,500 administrative fine (Banking Bulletin 3263).

Illinois. The Illinois Department of Financial and Professional Regulation's list of November 2024 actions says MoneyLion of Illinois LLC "entered settlement with the Department related to citations in a Consumer Installment Loan Act annual exam"; the list gives no further terms.

Federal Trade Commission. No FTC enforcement action naming MoneyLion was identified in the sources checked on October 7, 2026 (the FTC cases-and-proceedings search, Gen Digital's Form 10-K and latest Form 10-Q legal notes, and the CRL litigation tracker).

Federal policy context. A CFPB advisory opinion on earned wage access under Regulation Z (file dated December 2025) addresses only "Covered EWA" as it defines the term, and says it does not interpret provisions of law outside Regulation Z. Lawsuits against MoneyLion rely partly on other laws, such as the Military Lending Act and state usury and consumer-protection statutes.

Who runs MoneyLion: Gen Digital ownership, products, licensing and the company's fee statements

What MoneyLion is. MoneyLion's Terms of Service (updated June 2026) say the MoneyLion Platform is operated by MoneyLion Technologies Inc. and its affiliates, including ML Enterprise Inc. (Engine by MoneyLion). The company's site lists Instacash cash advances (up to $500, with optional fast-delivery "Turbo" fees and optional tips, per the company), Credit Builder Plus, MoneyLion Spend, managed investing and credit monitoring. On July 20, 2026 it announced MoneyLion One, a membership with 1 percent daily cash back and LifeLock-powered identity protection, free with at least $500 in monthly direct deposits or $9.99 a month otherwise. The company's About page says it has "14M+" total customers (undated company claim).

Ownership. Gen Digital Inc. (NASDAQ: GEN) announced on April 17, 2025 that it had closed its acquisition of MoneyLion Inc. for $82.00 per share in cash, a transaction value it put at about $1 billion, plus a contingent value right of up to $23.00 in Gen stock per share if stock-price conditions are met by April 17, 2027. Gen's Form 10-K for the fiscal year ended April 3, 2026 says it does not treat MoneyLion as a separate operating segment but as "an integrated brand, selling and marketing strategy" within its Trust-Based Solutions segment, and reports $823 million of net revenues attributable to MoneyLion from April 17, 2025. MoneyLion's current legal-notice and customer-service address, 60 E Rio Salado Pkwy, Suite 1000, Tempe, Arizona, is the same address Gen gives as its principal executive office.

Licensing structure. MoneyLion's licensing page says earned wage access services are offered by ML Plus LLC (NMLS ID 2621850; in Maryland, MoneyLion of Maryland LLC, NMLS ID 1658081), that where loan-broker or similar licences are required, business is conducted as Engine by MoneyLion (ML Enterprise Inc., NMLS ID 1475872), and lists state lender licences by subsidiary, for example MoneyLion of California LLC (California Finance Lender licence 603 L583). Its footer shows MoneyLion NMLS ID 1237506. Deposit accounts are provided by Pathward, N.A.

Company statements on fees. MoneyLion's Instacash page says: "There's no monthly fee and no interest. Any Turbo fees and tips are totally optional," and its headline summary reads "No interest. No credit check. No mandatory fees." The New York Attorney General, Baltimore and Montgomery County, Pennsylvania allege that fees and tips on Instacash advances function as interest (see the litigation section). Gen Digital's Form 10-K warns that MoneyLion's "membership model and some of the products and services we offer, including our earned wage access product, Instacash, are relatively novel and have been and may in the future continue to be subject to regulatory scrutiny or interest and/or litigation."

Terms. The Terms of Service contain a Disputes Agreement with mandatory arbitration, class-action and jury-trial waivers; the Terms name NAM (National Arbitration and Mediation) as administrator. Whether that agreement can be enforced against particular claims is being litigated (see Lowe and Burkhardt below).

Complaint record: BBB, CFPB database and Trustpilot as displayed on October 9, 2026

Counts below are shown as displayed on October 9, 2026, are from separate sources and are not added together. Other sections refer to this one.

• BBB. Profile for MoneyLion Technologies, New York: not BBB Accredited, rating displayed as "Not Rated"; 927 total complaints in the last 3 years and 222 complaints filed in the last 12 months (on October 7 the same tabs showed 929 and "243 closed in the last 12 months"); 2.84/5 from an average of 333 customer reviews. BBB's raw data gives file opened January 6, 2017, business started September 23, 2013 and incorporated December 15, 2014. The profile also shows a BBB "Government Actions" entry about the Colorado settlement. Three other BBB profiles carry the same name and were not combined.
• CFPB Consumer Complaint Database (company "MoneyLion Inc."): 4,040 complaints from July 3, 2016 to October 3, 2026 (4,037 when queried on October 7), 1,069 of them since October 9, 2025. The database's response fields for all 4,040 show 3,467 "Closed with explanation", 346 "Closed with non-monetary relief", 224 "Closed with monetary relief", 2 in progress and 1 "Untimely response"; timely response "Yes" 3,828, "No" 212. For the 1,069 since October 9, 2025: 1,059 closed with explanation, 6 monetary relief, 1 non-monetary relief, 2 in progress, 1 "Untimely response"; timely "No" 8. The most frequent product labels for the full set, as the database shows them, are "Credit reporting or other personal consumer reports" (861), "Checking or savings account" (861), "Debt collection" (589), "Credit reporting, credit repair services, or other personal consumer reports" (521) and "Payday loan, title loan, personal loan, or advance loan" (477); labels changed over time and are not merged here. The database records what consumers submitted; the CFPB does not verify the claims.
• Trustpilot (moneylion.com): 3.9 average, 28,148 reviews, 436 shown for the last 12 months (28,147 and 434 on October 7); the profile is claimed and the page says the company invites customers to review, positive or negative.

Complaints on usacomplaints.com. No approved complaint about MoneyLion was found in this site's archive on October 7, 2026, so this page has no site-complaint theme section.

Lawsuits: New York, Baltimore, Montgomery County (Pa.) and servicemember class actions

Everything below is described as the documents or dockets state; allegations are not findings. MoneyLion's position, where public, is included.

New York v. MoneyLion Inc. (N.Y. Sup. Ct., N.Y. County, Index No. 451303/2025). The Attorney General filed on April 14, 2025. Her office says Instacash fees and tips amount to interest in the triple digits, that MoneyLion advertises "zero percent interest" and a fee-free product while charging mandatory fees for immediately available funds (up to $8.99 on a $100 advance repaid in two weeks, which it calculates as 234 percent annual interest), and that the $100 per-transaction limit forces repeat advances; it asserts usury, fraud and deceptive-practice claims, including under the federal Consumer Financial Protection Act. Gen Digital's Form 10-Q for the quarter ended July 3, 2026 (filed August 7, 2026) says an amended complaint filed April 28, 2025 added MoneyLion Technologies Inc. and ML Plus LLC, that the company "maintains that the Attorney General's claims are without merit and is vigorously defending", and that the matter "remains pending". CRL's litigation tracker says the case was remanded to state court in September 2025 and that MoneyLion moved to dismiss on January 23, 2026; I did not open the state-court docket.

Mayor and City Council of Baltimore v. MoneyLion Technologies Inc. (D. Md. No. 1:25-cv-03692-SAG). Baltimore announced the suit on October 6, 2025, alleging violations of its Consumer Protection Ordinance: that Instacash is marketed as "zero interest" while fees and tips exceed ten times Maryland's 33 percent cap. MoneyLion removed the case to federal court; on June 1, 2026 Judge Gallagher denied the City's motion to remand, declining to abstain under Burford v. Sun Oil. That opinion decides only where the case is heard. I did not find a ruling on the merits.

Commonwealth (Montgomery County District Attorney) v. MoneyLion Technologies, Inc. and ML Plus, LLC (Montgomery County, Pa., Common Pleas, No. 2026-22270). The county announced the suit on September 28, 2026, alleging that fees, tips and other charges on short-term cash advances function as interest above Pennsylvania's limits; the release calls it the first public consumer-protection action against digital payday lenders in Pennsylvania. The case is at the filing stage; I did not find a MoneyLion response.

Lowe, Collins and Fuller v. MoneyLion Technologies Inc. (S.D.N.Y. No. 1:25-cv-04098) and Burkhardt v. MoneyLion Technologies Inc. (S.D.N.Y. No. 1:25-cv-06761). These are putative class actions by servicemembers under the Military Lending Act and Truth in Lending Act. In Lowe, Judge Ho denied MoneyLion's motion to compel arbitration or dismiss (order signed March 6, 2026); MoneyLion noticed an appeal on March 16, 2026 (2d Cir. No. 26-655). In Burkhardt, MoneyLion appealed a district-court order dated April 15, 2026 (2d Cir. No. 26-1197); the Second Circuit ordered the two appeals heard in tandem on May 14, 2026, referred the plaintiffs' motion to dismiss the appeal to the merits panel, and MoneyLion filed its opening brief on June 29, 2026. CRL's tracker describes the Burkhardt order as denying MoneyLion's motions to dismiss and compel arbitration; the order itself was not opened. In Lowe, the Second Circuit docket (No. 26-655, Justia, October 9, 2026) shows MoneyLion's brief on June 3, 2026, three amicus briefs (June 10 and August 27, 2026), the plaintiffs' brief on August 20, 2026 and MoneyLion's reply brief on September 10, 2026; no decision was listed. The Burkhardt docket (No. 26-1197) could not be re-opened on October 9, 2026 and its events after the snapshot of October 7 were not re-checked.

Commercial dispute (not consumer). Former owners of MALKA, a MoneyLion subsidiary, sued over the purchase agreement. After a bench trial the court found on September 29, 2025 that MoneyLion breached the agreements; Gen's Form 10-Q says it accrued $67 million and planned to appeal, and a final judgment was entered July 22, 2026 (Frommer v. MoneyLion Technologies Inc., S.D.N.Y. No. 1:23-cv-06339).

Is MoneyLion Legitimate?

MoneyLion Technologies Inc. operates the MoneyLion app under Terms of Service updated June 2026; its parent since April 17, 2025, Gen Digital Inc., files annual and quarterly reports with the SEC and describes the New York Attorney General litigation in them. MoneyLion's licensing page lists state lender, earned-wage-access and broker licences by subsidiary, with NMLS identifiers that can be checked at NMLS Consumer Access, and its deposit accounts are provided by FDIC-member Pathward, N.A.

The public record also includes a November 2025 CFPB consent judgment (no admission) with $1.75 million in redress, a 2023 Colorado assurance, a 2018 Virginia settlement, a November 2024 Illinois settlement and 2026 Connecticut consent orders of smaller scope, and pending suits by the New York Attorney General, the City of Baltimore and Montgomery County, Pennsylvania; in its July 2026 quarterly report Gen Digital says it is vigorously defending the New York case, and that filing does not state a position on the other two. BBB shows the business as not accredited and not rated, and the CFPB database and Trustpilot show the counts listed in the complaint-record section. These are documents to weigh yourself; this page assigns MoneyLion no score or verdict.

Court & Public Records

Company Relationships

• Owned by: Gen Digital Inc.
• Affiliated with: ML Plus, LLC
• Affiliated with: ML Enterprise Inc. (Engine by MoneyLion)
• Affiliated with: Pathward, N.A.

Frequently Asked Questions