Moerie

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website (moerie.com): https://moerie.com/
• Customer support, refunds, complaints: [email protected]
• Support phone in Terms: +1 (620) 350-1119: +1-620-350-1119
• Help Center with Submit a request: https://help.moerie.com/hc/en-us
• Customer account and subscription management: https://account.moerie.com/
• Damaged-parcel photos (FAQ): [email protected]

Locations

Moerie problems: cancel a subscription, stop the Hair Growth Challenge charge, return or get a refund (checked October 11, 2026)

Start with the company's own channels. The Terms (section 17.5) give [email protected] and +1 (620) 350-1119; the Help Center (help.moerie.com) has a Submit a request button under each article. Keep the order number, the date and amount of each charge, and screenshots of the account page. Section 18.2 of the Terms says a written complaint receives an acknowledgement and an answer within 14 calendar days, and clause 17.4 (numbered so on the live page, under section 18, Dispute Resolution) says that a client who is not satisfied "has the right to file claim with the regulatory institutions or courts". Policy pages quoted here are the /eu/ pages as served on October 11, 2026; the /us/ address redirects to the /eu/ version, and a different regional version may be served to other visitors.

Subscriptions (the company's Terms). Section 6.1 says subscription purchases are offered on automatic renewal. Section 6.5 says a client can cancel at least 72 hours before the end of the current period, and, in capital letters, that a subscription "CAN ONLY BE CANCELED AFTER THE SECOND SUBSCRIPTION CHARGE IS MADE". Section 6.6 says that a client who wishes to cancel before the second charge "WILL BE REQUIRED TO PAY THE DIFFERENCE OF THE SUBSCRIPTION PLAN PRICE AND THE REGULAR PRICE", that the company "WILL REQUIRE THE CLIENT TO RETURN ALL DISCOUNTS APPLIED", and that the client "WILL BE ASKED TO AUTHORIZE THE CHARGE THROUGH SELF SERVICE". Section 6.11.1 adds that for a trial, "At the end of the Trial period, the Company will automatically begin charging the Client for the subscription" and the client must cancel before the end of the trial period if they do not wish to be charged. Section 6.7 allows a 30-day pause through the Self Service module, and section 6.8 says a subscription bought on the website is cancelled by logging in to the account or contacting support. Another Help Center article, "How to Edit a Subscription", says subscriptions "can only be adjusted after the first recurring order has been processed". The Help Center article "How to Cancel a Subscription" states the cancellation rule slightly differently: cancellation is possible "right after the first recharge is made", at least 72 hours before the next renewal date, and cancelling before the second charge means covering the price difference.

Hair Growth Challenge. A Help Center article describes the Hair Growth Challenge as a guided email series that is "automatically added" with each purchase: "The first 7 days are free - after that, the subscription continues at 22.49 USD/month unless canceled via email." Another article, "When Does the Hair Growth Challenge Start?", says "The charge happens at the start because the Challenge already delivers value". The cancellation article says to log in at challenge.moerie.com/account, open "Manage Subscription" and select "Cancel the Challenge", or write to [email protected] if you cannot access the account. That article says "As outlined in our Terms and Conditions, the Hair Growth Challenge can be canceled at any time"; the Terms page opened on October 11, 2026 contains no section that names the Hair Growth Challenge. Because the pages describe the timing of the charge differently, check your order confirmation and card statement for the exact amount and date.

Returns and refunds: several versions are published.

• Terms sections 7.1 and 7.3: goods may be returned within 14 days of delivery if unopened, in original packaging and fit for resale; notify [email protected] with proof of purchase; the client bears the direct costs of return; section 7.4 says the company "will refund the price that the Client paid for the Goods (including the delivery costs)" no later than 14 days from the day it receives the goods back. Section 7.1 adds that for subscription purchases a refund of unopened goods applies only to the initial purchase and not to later subscription shipments.
• Delivery, Returns and Refunds page: "Please inform us within 7 days of your delivery via" the company's email, and the package "must arrive with us within 14 days from date of delivery"; the page says "we do not refund our original shipping cost" and that the refund is paid "within 10–30 business days", with up to 14 further working days for a bank to show it. This conflicts with Terms section 7.4, which says the refund includes the delivery costs.
• Help Center article "How to Return Products and Get a Refund?": contact [email protected] "within 14 days of delivery"; after processing "you will receive a credit note for the returned items. If you do not wish to receive a replacement, we will issue a refund"; original shipping costs are not refunded.
• FAQ page: unopened items "within 30 days of purchase for a full refund, less our original shipping costs"; the same page says that after 30 days all sales are considered final.
• Terms section 7.11: the company may offer store credit instead of a monetary refund, valid 6 months; accepting it waives a monetary refund for that claim.

Because the published windows differ (notify within 7 days of delivery, within 14 days of delivery, or 30 days from purchase), return as early as possible and confirm the deadline for your order in writing with [email protected]. Damaged parcels: the FAQ says to send photos to [email protected] within 48 hours of delivery; the Delivery page and the Help Center article "What to Do If a Package Arrived Damaged?" say to notify within 7 days (the Help Center article gives [email protected]).

How requests are handled. The Privacy Policy (section 4.1.4) says support requests sent by email or chat may be processed with third-party AI tools, including health-related details a customer discloses, and that automated decision-making may be used for requests "including refund requests"; section 4.1.4.6 says a customer may ask for human intervention in the decision.

If the company does not resolve it. You can dispute a charge with your card issuer or payment provider (Terms section 5.3 says payments are processed by third-party providers), and report to the FTC at reportfraud.ftc.gov or your state attorney general. The Privacy Policy names the State Data Protection Inspectorate of Lithuania for data-protection complaints.

What Moerie is and who operates it

Operator named in the Terms. The Terms define the Company as UAB "B Company", code 303312150, and section 12.2 calls it "administrator of the Website, provider of the Services, and the owner and the seller of the Goods", responsible for subscriptions, payments, refunds and chargebacks. The Privacy Policy (last modified 2025.09.16) names the same company as data controller. "UAB" is the abbreviation for a Lithuanian private limited company; the Terms state Lithuanian courts as the venue for disputes "except where prohibited by the applicable laws" (clause 17.5 under section 18, Dispute Resolution). The Lithuanian Register of Legal Entities open data (Registrų centras, via data.gov.lt) lists B COMPANY, UAB under code 303312150, registered May 19, 2014, with no deregistration date shown (checked October 11, 2026).

Other names on the site. The Contact and About pages show "Company: Moerie Beauty Inc." and the page data lists "Seller: B Company Ltd". For the address 2035 Sunset Lake Road, Suite B-2, ZIP 19702, Delaware, the claimed Trustpilot profile gives the city as New Castle under Contact info, while the structured data on the moerie.com homepage gives Newark; no postal address appears in the Terms or Privacy Policy pages opened, and this page does not state which city name is correct. This page therefore treats UAB "B Company" as the operator named by the company's own legal documents and does not state how it relates to "Moerie Beauty Inc.".

Products. The site sells a hair-care line and supplements; Help Center articles cover Ultimate Beauty Boost capsules and gummies and a Fulvic Acid & Humic Acid Mineral Concentrate. The Help Center says haircare products are made in Lithuania and that warehouses are "located in the United States, Germany, and Lithuania". The site's prices and Terms are in euros (section 5.4) and the page runs under an /eu/ address, but it says it ships globally, including to the USA; the Hair Growth Challenge is priced in US dollars.

Company claims. The homepage says survey respondents reported hair-growth improvements; these are marketing statements by the company and its disclaimer says results vary. The Terms (section 13) say the company "is not a medical organization" and advise consulting a healthcare provider.

Complaint record: Trustpilot and our own archive (as displayed on October 11, 2026)

Trustpilot. As displayed on October 11, 2026, the Trustpilot profile for Moerie Beauty (www.moerie.com) shows a 4.7 score with 10,069 reviews in total and 3,025 reviews in the last 12 months. The star bars showed 5-star 80 percent, 4-star 12 percent, 3-star 2 percent, 2-star under 1 percent and 1-star 5 percent. The page carries a "Merged reviews and profile" notice, so the total may include a merged profile. The profile is claimed (September 2017 shown), says the company "invites their customers to review, whether positive or negative", "Replied to 70% of negative reviews" and "Typically replies within 2 weeks". Trustpilot states that it does not fact-check reviews.

BBB. On October 11, 2026, searches on bbb.org for "Moerie", "Moerie Beauty" and "Moerie Beauty Inc" did not list a business with that name on the first results page; searches under "UAB B Company" and the Delaware address were not run, so this is not a statement that no BBB file exists.

Courts and regulators. A CourtListener search of the RECAP archive for "Moerie Beauty" returned 0 results on October 11, 2026. The FTC cases search was opened but did not return a filtered result, so no statement is made about FTC matters, and state attorney general and Lithuanian authority pages were not searched. No enforcement action or court case about Moerie is reported on this page.

Our archive. As of October 11, 2026, usacomplaints.com has no approved complaint naming Moerie. Figures from Trustpilot are third-party counts and are not combined with any other source.

Is Moerie Legitimate?

Moerie's Terms and Privacy Policy name UAB "B Company" (Lithuanian code 303312150) as seller, provider and data controller, and publish an email address, a +1 (620) 350-1119 phone number and a Help Center. The Lithuanian Register of Legal Entities open data lists B COMPANY, UAB under that code (registered May 19, 2014; no deregistration date shown, checked October 11, 2026), and the site also shows "Moerie Beauty Inc." on its Contact page. The company's published cancellation, return and Hair Growth Challenge terms differ between pages (see the first section), and the Trustpilot figures are shown in the complaint-record section. No regulator action or court case about Moerie was identified in the sources checked on October 11, 2026, with the limits described above. This page gives no rating or verdict.

Frequently Asked Questions