Midjourney Reviews, Complaints & Contacts

Contacts

EmailAddress

• Official websitemidjourney.com ↗

• Billing support (company help center)[email protected]

Locations

• Headquarters611 Gateway Blvd Ste 120 South San Francisco CA 94080

Is Midjourney Legitimate?

BBB, Trustpilot

Legal name

Midjourney, Inc.

Business type

AI image-generation subscription service operated by Midjourney, Inc., with the BBB-listed address in South San Francisco, California; subscriptions are managed on midjourney.com

Website

midjourney.comSource: Midjourney help articles direct users to log in at midjourney.com, checked 2026-10-20

Headquarters

South San Francisco, CASource: Address listed on the BBB profile for Midjourney, Inc., checked 2026-10-20

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint record: BBB and Trustpilot

BBB (profile for Midjourney, Inc., South San Francisco, CA), as displayed on 2026-10-20: not BBB accredited; BBB Rating F. BBB lists as reasons for the rating 'Failure to respond to 4 complaint(s) filed against business' and '45 complaint(s) filed against business.' The complaints tab shows 44 complaints in the last 3 years and 4 in the last 12 months. The reviews tab shows 1 out of 5 stars, an average of 10 customer reviews. BBB page data gives a file-opened date of 2023-03-31. Excerpts of BBB reviews describe an account blocked after paying for a subscription, an appeal rejected without explanation, and remaining credits deleted after a subscription ended; these are reviewers' statements.

Trustpilot (midjourney.com), as displayed on 2026-10-20: 1.7 from 374 reviews, 95 of them in the last 12 months; the star bars show 76 percent one-star and 10 percent five-star. The profile is shown as claimed since June 2023, with the page showing 'Replied to 14% of negative reviews' and 'Typically replies within 2 weeks.' Trustpilot also displays 'No recent history of asking for reviews' and the notice 'This company hasn't invited customers recently, so reviews may not be representative.' A review from September 2026 describes two accounts blocked after renewal with an automated-use message and no response to appeals; Trustpilot labels it an unprompted review.

These two sources are shown separately and are not added together. Neither measures how many customers are satisfied, and review counts are small next to a consumer subscription service. No published complaint reports are currently linked to this profile.

Midjourney complaints: cancel, refund, billing and account blocks

This page was checked on 2026-10-20 against Midjourney's own help center (docs.midjourney.com), BBB and Trustpilot. Midjourney is a subscription service; the steps on this page are quoted or paraphrased from the company's own pages, and the BBB and Trustpilot figures are in the complaint-record section.

• Cancel. The help article 'Canceling Your Subscription' says you can cancel at any time from your Manage Subscription Page by clicking the Cancel Plan button, that cancellation 'will become effective at the end of your current billing cycle,' and that you keep access until then.
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  The article on automatic renewals says: 'All Midjourney subscriptions are set to renew automatically' and 'disabling automatic renewals entirely isn't an option,' so cancel before each renewal date. The help article 'Finding Your Renewal Time' says subscriptions 'renew monthly based on the date you originally subscribed,' that the date is shown by the info command in Discord or on the Manage Subscription Page, and that the renewal time 'may vary up to an hour' from what Discord shows. If an upgrade or downgrade is scheduled, the Canceling article says to cancel that change first with the Cancel Change button; it also says canceling 'does not delete your generated images or account history.'

• Refund. The article 'Requesting a Refund' says you are eligible 'only if you've used less than 20 GPU minutes throughout the lifetime of your account,' that a qualifying account sees the refund option when it cancels ('If you don't see the refund option, we're unable to provide a refund'), that processing 'may take up to 10 business days,' and that eligibility 'does not apply if your account is suspended or terminated due to a violation' of the Terms or Community Guidelines. Terms section 8 says: 'You will not be refunded for the current subscription period, but You will not be charged after the current subscription period has ended.'
• Billing support. The company's help center says to email [email protected] and to include your Midjourney ID (shown on the Account Settings page, or by the /userid command in Discord).
• Charge you do not recognize. The article 'Reporting an Unauthorized Charge' lists the details billing support asks for (amount, date and time, card type, issuing bank, last four digits, expiration date). A card issuer or a payment-app provider also has its own dispute process.
• Blocked or banned account. Terms section 8 says the company reserves the right to terminate access 'for any reason, including for violation of the Community Guidelines.' The Community Guidelines (edited 2025-12-05) say: 'Any violations of these rules may lead to bans from our services,' and that anyone attempting to violate them using the Editor 'will face suspension or banning without refund.' Terms section 4 says: 'You may not use automated tools to access, interact with, or generate Assets through the Services.' A search of the help center for 'appeal' on 2026-10-20 returned no appeal article.
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  Several BBB and Trustpilot reviewers say they used an appeal form and did not receive an explanation (these are their statements, not findings).

• Formal complaints. You can file with BBB (a complaint is published on the BBB profile described on this page), the FTC (reportfraud.ftc.gov) or your state attorney general. Terms section 6 contains an arbitration clause (see the legitimacy section) and sends disputes first through a 30-day good-faith period.

Court cases: studio copyright suits against Midjourney

Court records

The cases on this page concern copyright claims about the service's output and training, not consumer billing. They are allegations; the company has not been found liable in any of the listed cases. Sources are CourtListener dockets read on 2026-10-20.

Court & Public Records

Who operates Midjourney

The Terms of Service (version effective May 27, 2026) are an agreement between Midjourney, Inc. and the user. BBB lists Midjourney, Inc. in the category Artificial Intelligence, product line 'Software as a service,' type of entity 'Corporation,' at 611 Gateway Blvd Ste 120, South San Francisco, CA 94080-7066, and names a 'Manager of Client Services' as business contact. BBB's page data gives a business-start date of 2007-04-24 and a BBB file-opened date of 2023-03-31; BBB does not say what the 2007 date represents, so we do not treat it as the year the image service launched.

On the plan, the Terms say the user owns the assets they create 'to the fullest extent possible under applicable law,' with the exception that a company with more than $1,000,000 USD a year in revenue 'must be subscribed to a "Pro" or "Mega" plan to own Your Assets.' See the company's 'Comparing Midjourney Plans' help article for plan prices.

Frequently Asked Questions