Independent profile. Not owned, sponsored or endorsed by Micron (Crucial).

Micron (Crucial) Reviews & Complaints

Micron Technology, Inc. of Boise, Idaho sold consumer RAM and SSDs under the Crucial brand and announced on December 3, 2025 that it was exiting that consumer business, with warranty service to continue. BBB rates it F with 15 complaints, and Trustpilot shows 3.8 from 8,308 reviews. A DRAM price-fixing class action is reported in Micron's 2026 10-K, and three archive complaints concern Crucial.com.

REVIEWS & COMPLAINTS3on USAComplaints · none in last 3 yrs · latest 2010
WEBSITEcrucial.com
HEADQUARTERSBoise, ID
PROFILE CHECKED2026-11-09
Submit a Complaint Read reviews & complaints ↓ Official website ↗

Contacts

PhoneAddress

Corporate & press

Reference numbers (not support lines)

  • Listed by BBBBBB-listed Crucial number (Meridian, ID)208-363-5790

Other contacts

VERIFIED

Locations

  • Headquarters8000 S. Federal Way Boise ID 83716
  • Branch office3475 E Commercial Ct Meridian ID 83642
EDITORIAL

Is Micron (Crucial) Legitimate?

BBB, Trustpilot

Legal name
Micron Technology, Inc.
Business type
Memory and storage manufacturer headquartered in Boise, Idaho; sold consumer RAM and SSDs under the Crucial brand until Micron announced in December 2025 that it was exiting that consumer business
Website
crucial.comSource: checked 2026-10-20
Headquarters
Boise, IDSource: Form 10-K cover page: principal executive offices, 8000 S. Federal Way, Boise, Idaho 83716-9632, checked 2026-10-20

Micron Technology, Inc. files annual and quarterly reports with the SEC (the latest 10-K covers the fiscal year ended September 3, 2026), lists its headquarters at 8000 S. Federal Way, Boise, Idaho, and states that it owns the Crucial brand. In December 2025 it announced the end of consumer Crucial sales with warranty service to continue.

BBB shows the Crucial.com / Micron Commercial Products Group file as not accredited with an F rating tied to unanswered complaints; Trustpilot shows 3.8 from 8,308 reviews. Complaints and reviews are consumers' statements.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBMicron Commercial Products Group', 3475 E Commercial Ct, Meridian, ID (alternate names:
3 reviews · 15 complaints · BBB business grade F · average customer rating 1 / 5
TrustpilotFor 'Crucial.com' (www.crucial.com)
8,308 reviews · TrustScore 3.8 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 3 historical complaints about Micron (Crucial), published between 2004 and 2010. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

EDITORIAL

Complaint record: BBB, Trustpilot and this site's archive

  • BBB. The profile 'Micron Commercial Products Group', 3475 E Commercial Ct, Meridian, Idaho (alternate names Crucial.com and Micron Technology, Inc.), shows 'NOT BBB Accredited', a BBB Rating of F with the stated reason 'Failure to respond to 6 complaint(s) filed against business' and '15 complaint(s) filed against business', '15 complaints in the last 3 years. 7 complaints in the last 12 months', and '1 /5 stars, Average of 3 Customer Reviews'. BBB page data lists the file as opened 1997-04-24, business started 1991-11-13 and incorporated 2008-01-28. BBB notes that displayed complaint text might not represent all complaints.
  • Trustpilot. The profile for Crucial.com (www.crucial.com) shows 3.8 from 8,308 reviews and 'Claimed profile - Apr 2021'. Trustpilot states it does not fact-check reviews.
  • This site. Three archive complaints about Crucial.com are linked to this page, dated 2004-04-22, 2009-03-16 and 2010-02-03. They describe a wrong part sent and refund timing after a return, a defective memory kit and settlement dispute, and a dispute over international shipping terms.

Posts about other companies that use the Micron name, such as the former Micron Electronics / MPC computer maker, a filtration company and unrelated small businesses, are not linked to this page.

Had an experience with Micron (Crucial)? Tell other people what happened.

Submit a Complaint
EDITORIAL

Micron and Crucial complaints: warranty after the consumer shutdown and where to complain

Micron Technology, Inc. sold consumer memory and SSDs under the Crucial brand. Its press release of December 3, 2025 says Micron decided "to exit the Crucial consumer business", would "continue Crucial consumer product shipments through the consumer channel until the end of fiscal Q2 (February 2026)" and "will provide continued warranty service and support for Crucial products."

More detailShow less

The crucial.com homepage carries the same notice and adds that Crucial consumer products "may continue to be available for purchase from distributors and resellers for some time."

The crucial.com footer links to 'Warranty' and 'Contact support' pages; use those for the current procedure.

  • Keep proof. Keep the order confirmation or receipt, the product's model and serial number, and screenshots or emails of any support exchange.
  • Bought from a retailer. Ask the seller about its own return window, which is separate from any manufacturer warranty.
  • BBB. BBB accepts complaints against the business through its profile (see the complaint-record section for the figures).

One BBB complaint dated 05/15/2026 and shown with status 'Unanswered' is a consumer's account that, after the exit, Crucial reported no stock for a like-for-like warranty replacement of a portable SSD and offered a different product instead. It is one consumer's allegation as shown by BBB.

EDITORIAL

Lawsuits disclosed in Micron's 2026 annual report

Court records

Micron's Form 10-K for the fiscal year ended September 3, 2026 (Note 11, Contingencies) describes the matters on this page. They are allegations or procedural facts as Micron reports them.

More on the lawsuitsShow less

DRAM purchaser class action. "On June 25, 2026, certain individuals and businesses filed a putative class action complaint in N.D. Cal. against Micron, Samsung Electronics Co., Ltd. and one of its subsidiaries, and SK hynix Inc. and one of its subsidiaries, on behalf of a putative class of purchasers of DRAM products," alleging the defendants conspired to restrict supply of, and fix prices for, DRAM in violation of the Sherman Act and state laws, for a period beginning October 26, 2022. A similar complaint by an individual was filed in the District of Hawaii on July 17, 2026. The filing does not report a ruling, and a complaint is not a finding of liability.

Patent disputes. The same note lists patent infringement suits against Micron by YMTC and other plaintiffs concerning DRAM, NAND, SSD and HBM products. These are business disputes between companies. The note says Netlist, Inc. and Micron agreed on October 5, 2026 to dismiss all litigation claims against each other under settlement and license agreements. It also says that on October 6, 2026 the Munich Regional Court issued written rulings, in YMTC cases, requiring Micron to stop offering, marketing or importing the accused 3D NAND products in Germany, that further proceedings on other asserted rights are set for June and September 2027, and that Micron has appealed the ruling on two utility models. Other patent cases, including YMTC in the U.S. and BeSang (on appeal), are reported as pending. The note also reports that on August 13, 2026 a federal court granted Micron's and a co-defendant's motions to dismiss a Lanham Act complaint YMTC filed in the District of Columbia, and that YMTC filed a notice of appeal on August 24, 2026.

PUBLIC RECORD

Court & Public Records

Putative class action by DRAM purchasers against Micron, Samsung Electronics and SK hynix (Sherman Act price-fixing allegations)

Allegation

U.S. District Court for the Northern District of CaliforniaSource ↗

Allegation only — no filing confirmed

The dockets are not reviewed here, and the caption and case numbers are not verified.

Case details: Putative class action by DRAM purchasers against Micron, Samsung Electronics and SK hynix (Sherman Act price-fixing allegations)Show less

Micron's Form 10-K reports that individuals and businesses filed a putative class action on behalf of DRAM purchasers alleging a conspiracy to restrict supply and fix prices for a period beginning October 26, 2022, and seeking damages, treble damages and injunctive relief. A similar complaint by an individual was filed in the District of Hawaii on July 17, 2026. The 10-K reports no ruling.

EDITORIAL

Who Micron is and what happened to the Crucial brand

Micron Technology, Inc. is a Delaware corporation whose principal executive offices are at 8000 S. Federal Way, Boise, Idaho 83716-9632, telephone (208) 368-4000, according to the cover of its Form 10-K for the fiscal year ended September 3, 2026. The crucial.com site says "Crucial is the only consumer brand owned by Micron Technology".

The 10-K describes the consumer line this way: "Our consumer products were sold under the brand name Crucial until an exit of that portion of our business was announced in December 2025. The portfolio consisted of DRAM modules and SSDs that were sold through retail channels." It adds that the ongoing components business supplies DRAM and NAND to channel partners who package and sell modules and SSDs.

More company historyShow less

The press release says Micron will continue to support the sale of Micron-branded enterprise products to commercial channel customers. BBB lists a Crucial.com / Micron Commercial Products Group file at 3475 E Commercial Ct, Meridian, Idaho; the three archive complaints linked to this page that name a Crucial.com address list that Meridian street address in one case.

EDITORIAL

Frequently Asked Questions

Is Crucial still selling memory and SSDs?

Micron said in its press release of December 3, 2025 that consumer shipments would continue "until the end of fiscal Q2 (February 2026)", a date that has now passed. On 2026-10-20 the crucial.com notice still said products "may continue to be available for purchase from distributors and resellers for some time."

Does the Crucial warranty continue after the consumer exit?

The press release says Micron "will provide continued warranty service and support for Crucial products", and the crucial.com notice says "warranty and support continuing". Check the Warranty link on crucial.com for terms and steps.

Who owns Crucial?

crucial.com says "Crucial is the only consumer brand owned by Micron Technology". Micron Technology, Inc. is a Delaware corporation headquartered in Boise, Idaho, per its Form 10-K cover.

What is the BBB rating for Crucial.com / Micron?

The BBB profile 'Micron Commercial Products Group' in Meridian, Idaho (alternate names Crucial.com and Micron Technology, Inc.) showed an F rating, '15 complaints in the last 3 years' and '1 /5 stars, Average of 3 Customer Reviews' on 2026-10-20. The business is not BBB accredited.

What does Trustpilot show for Crucial?

On 2026-10-20 Trustpilot showed 3.8 from 8,308 reviews for Crucial.com, with a profile claimed in April 2021. Trustpilot says it does not fact-check reviews.

Is Micron being sued over DRAM prices?

Micron's 10-K reports that on June 25, 2026 a putative class action was filed in the Northern District of California against Micron, Samsung and SK hynix on behalf of DRAM purchasers, alleging a conspiracy to restrict supply and fix prices from October 26, 2022, and a similar complaint was filed in Hawaii on July 17, 2026. These are allegations; no ruling is reported in the filing.

Is Micron Technology the same company as Micron PC or MPC?

This page covers Micron Technology, Inc. and its Crucial brand. Archive complaints about the Micron PC / MPC computer maker (for example a 2008 post) are about a different business line and are not linked here.

Where can I file a complaint about a Crucial product?

Use the Contact support and Warranty links on crucial.com, and keep your receipt and serial number. BBB accepts complaints through its profile for the business. For purchases through a retailer, the retailer's return policy also applies.

Is Micron a scam?

Micron Technology, Inc. is a Delaware corporation with principal executive offices at 8000 S. Federal Way, Boise, Idaho, and its Form 10-K says its consumer products were sold under the brand name Crucial. It files annual reports with the SEC, and the latest Form 10-K covers the fiscal year ended September 3, 2026. That 10-K reports a putative class action filed on June 25, 2026 on behalf of DRAM purchasers, which is an allegation and not a ruling. The BBB file for Micron Commercial Products Group (alternate names Crucial.com and Micron Technology, Inc.) shows no BBB accreditation and an F rating, with failure to respond to 6 complaints among the stated reasons.

Is Micron legit?

Micron Technology, Inc. manufactures DRAM, NAND and other memory and storage products. Its Form 10-K for the fiscal year ended September 3, 2026 says its consumer products were sold under the brand name Crucial until an exit of that portion of the business was announced in December 2025. The 10-K lists its executive offices at 8000 South Federal Way, Boise, Idaho 83716-9632, telephone (208) 368-4000, and names investors.micron.com as its investor relations website. Its SEC registrant number (CIK) is 0000723125.