Micron (Crucial)

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 3 historical complaints about Micron (Crucial), published between 2004 and 2010. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• RAM Order to Singapore Now Requires Prepayment Despite WebsitePublished Feb 3, 2010 · Historical consumer allegation
• Defective memory sticks, $200 credit cancelled after one yearPublished Mar 16, 2009 · Historical consumer allegation
• Wrong memory sent, must pay $65.99 more before refundPublished Apr 22, 2004 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Crucial consumer site (wind-down notice): https://www.crucial.com/
• Micron headquarters (Form 10-K cover): 208-368-4000
• Micron investor relations: https://investors.micron.com/
• BBB-listed Crucial number (Meridian, ID): 208-363-5790

Locations

Micron and Crucial complaints: warranty after the consumer shutdown and where to complain

This page was checked on 2026-10-20. Micron Technology, Inc. sold consumer memory and SSDs under the Crucial brand. Its press release of December 3, 2025 says Micron decided "to exit the Crucial consumer business", would "continue Crucial consumer product shipments through the consumer channel until the end of fiscal Q2 (February 2026)" and "will provide continued warranty service and support for Crucial products." The crucial.com homepage carries the same notice and adds that Crucial consumer products "may continue to be available for purchase from distributors and resellers for some time."

The inner pages of crucial.com (Warranty, Contact support) returned 'Error 429 - Too Many Requests' to our automated browser that day, so we did not read the current warranty terms, claim steps or contact details and do not quote them here. The crucial.com footer links to 'Warranty' and 'Contact support' pages; use those for the current procedure.

• Keep proof. Keep the order confirmation or receipt, the product's model and serial number, and screenshots or emails of any support exchange.
• Bought from a retailer. Ask the seller about its own return window, which is separate from any manufacturer warranty.
• BBB. BBB accepts complaints against the business through its profile (see the complaint-record section for the figures as displayed).
• Government routes. We did not open the FTC or state attorney general complaint pages for this profile, so they are not quoted here.

One BBB complaint dated 05/15/2026 and shown with status 'Unanswered' is a consumer's account that, after the exit, Crucial reported no stock for a like-for-like warranty replacement of a portable SSD and offered a different product instead. It is one consumer's allegation as displayed by BBB; we did not verify it or sample others.

Who Micron is and what happened to the Crucial brand

Micron Technology, Inc. is a Delaware corporation whose principal executive offices are at 8000 S. Federal Way, Boise, Idaho 83716-9632, telephone (208) 368-4000, according to the cover of its Form 10-K for the fiscal year ended September 3, 2026. The crucial.com site says "Crucial is the only consumer brand owned by Micron Technology".

The 10-K describes the consumer line this way: "Our consumer products were sold under the brand name Crucial until an exit of that portion of our business was announced in December 2025. The portfolio consisted of DRAM modules and SSDs that were sold through retail channels." It adds that the ongoing components business supplies DRAM and NAND to channel partners who package and sell modules and SSDs.

The press release says Micron will continue to support the sale of Micron-branded enterprise products to commercial channel customers. BBB lists a Crucial.com / Micron Commercial Products Group file at 3475 E Commercial Ct, Meridian, Idaho; the three archive complaints linked to this page that name a Crucial.com address list that Meridian street address in one case.

Complaint record: BBB, Trustpilot and this site's archive

Figures below are as displayed on 2026-10-20 and are not added together, because each source counts differently.

• BBB. The profile 'Micron Commercial Products Group', 3475 E Commercial Ct, Meridian, Idaho (alternate names Crucial.com and Micron Technology, Inc.), shows 'NOT BBB Accredited', a BBB Rating of F with the stated reason 'Failure to respond to 6 complaint(s) filed against business' and '15 complaint(s) filed against business', '15 complaints in the last 3 years. 7 complaints in the last 12 months', and '1 /5 stars, Average of 3 Customer Reviews'. BBB page data lists the file as opened 1997-04-24, business started 1991-11-13 and incorporated 2008-01-28. BBB notes that displayed complaint text might not represent all complaints.
• Trustpilot. The profile for Crucial.com (www.crucial.com) shows 3.8 from 8,308 reviews and 'Claimed profile - Apr 2021'. Trustpilot states it does not fact-check reviews. We did not read the individual reviews.
• This site. Three archive complaints about Crucial.com are linked to this page, dated 2004-04-22, 2009-03-16 and 2010-02-03. They describe a wrong part sent and refund timing after a return, a defective memory kit and settlement dispute, and a dispute over international shipping terms. They are consumers' statements, not findings.

Posts about other companies that use the Micron name, such as the former Micron Electronics / MPC computer maker, a filtration company and unrelated small businesses, are not linked to this page.

Lawsuits disclosed in Micron's 2026 annual report

Micron's Form 10-K for the fiscal year ended September 3, 2026 (Note 11, Contingencies) describes the matters below. They are allegations or procedural facts as Micron reports them; we did not review the court dockets.

DRAM purchaser class action. "On June 25, 2026, certain individuals and businesses filed a putative class action complaint in N.D. Cal. against Micron, Samsung Electronics Co., Ltd. and one of its subsidiaries, and SK hynix Inc. and one of its subsidiaries, on behalf of a putative class of purchasers of DRAM products," alleging the defendants conspired to restrict supply of, and fix prices for, DRAM in violation of the Sherman Act and state laws, for a period beginning October 26, 2022. A similar complaint by an individual was filed in the District of Hawaii on July 17, 2026. The filing does not report a ruling, and a complaint is not a finding of liability.

Patent disputes. The same note lists patent infringement suits against Micron by YMTC and other plaintiffs concerning DRAM, NAND, SSD and HBM products. These are business disputes between companies. The note says Netlist, Inc. and Micron agreed on October 5, 2026 to dismiss all litigation claims against each other under settlement and license agreements. It also says that on October 6, 2026 the Munich Regional Court issued written rulings, in YMTC cases, requiring Micron to stop offering, marketing or importing the accused 3D NAND products in Germany, that further proceedings on other asserted rights are set for June and September 2027, and that Micron has appealed the ruling on two utility models. Other patent cases, including YMTC in the U.S. and BeSang (on appeal), are reported as pending. The note also reports that on August 13, 2026 a federal court granted Micron's and a co-defendant's motions to dismiss a Lanham Act complaint YMTC filed in the District of Columbia, and that YMTC filed a notice of appeal on August 24, 2026.

Is Micron (Crucial) Legitimate?

Micron Technology, Inc. files annual and quarterly reports with the SEC (the latest 10-K covers the fiscal year ended September 3, 2026), lists its headquarters at 8000 S. Federal Way, Boise, Idaho, and states that it owns the Crucial brand. In December 2025 it announced the end of consumer Crucial sales with warranty service to continue.

BBB shows the Crucial.com / Micron Commercial Products Group file as not accredited with an F rating tied to unanswered complaints, as displayed on 2026-10-20; Trustpilot shows 3.8 from 8,308 reviews. We did not search regulator enforcement databases or read the current Crucial warranty terms for this page, so this page makes no statement about them. Complaints and reviews are consumers' statements.

Court & Public Records

Frequently Asked Questions