Independent profile. Not owned, sponsored or endorsed by Micost (RTO).
Micost (RTO) Complaints & Contacts
Micost, doing business as Micost RTO / MicostRTO, is a small rent-to-own dealer based in Henderson, Tennessee that leases portable storage buildings and sheds under month-to-month "FlexLease" agreements, with no credit check and instant approval.
The Better Business Bureau lists the business, opened in 2010, with a B- rating driven by one unanswered complaint; Revdex.com hosts five additional customer reviews describing repossession disputes, late-fee and billing disagreements, and difficulty reaching the company by phone.
Payments are handled through the company's own site (micostrto.com) and a third-party processor, RTOWebPay, with a stated 3% convenience fee on online payments. No published complaint reports are currently linked to this profile.
Contacts & Payment
- Websitemicostrto.com ↗
Customer service & general contact
- Main / AutoPay setup731-608-3786
Cancel, billing & returns
- Pay By Phone731-924-6399
- Payment URLrtowebpay.com/Account/Login.aspx ↗
Other contacts
- Email[email protected]
Locations
- Mailing addressP.O. Box 92 Henderson TN 38340-0092
Is Micost (RTO) Legitimate?
- Founded
- 2010
- Business type
- Rent-to-Own / Rental-Purchase Dealer (Portable Storage Buildings)
- Website
- micostrto.comSource: Directly observed, checked 2026-08-23
Micost operates under Tennessee's Rental-Purchase Agreement Act (Tenn. Code Ann. § 47-18-601 et seq.), which requires rental-purchase dealers to make specific cost and terms disclosures but does not establish a separate state license or registration for rental-purchase dealers, unlike Tennessee's licensing of mortgage lenders or debt collectors.
The company's own site (micostrto.com) is served over plain HTTP with no working HTTPS certificate. The "Click To Pay Now" link itself redirects to a separate HTTPS payment portal, rtowebpay.com, a processor used by a number of independent rent-to-own retailers.
The Better Business Bureau's B- rating reflects one complaint (filed May 2024) that the business did not respond to; five additional reviews on Revdex.com describe a further pattern of billing, repossession, and communication disputes. These are consumer allegations, not independently verified findings — see "What customers report".
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaint Themes
Had an experience with Micost (RTO)? Tell other people what happened.
Submit a ComplaintWhat To Do If You Have a Dispute
If you have a dispute with Micost, put your complaint in writing (email or certified mail) and keep copies of every payment record, including money-order tracking numbers — several Revdex reviewers reported the company disputing whether a payment had been received.
You can file a complaint with the Better Business Bureau serving this business at its BBB profile page. Because rent-to-own agreements in Tennessee are regulated as rental-purchase contracts rather than loans, federal consumer-lending complaint channels (e.g., the CFPB) may not have jurisdiction — the Tennessee Attorney General's Division of Consumer Protection is the more likely venue for a Rental-Purchase Agreement Act disclosure complaint.
Read your FlexLease agreement's termination and liability-damage-waiver terms before signing. The company's own FAQ states you remain responsible for completing the contract's remaining payments if the leased building is destroyed, unless you purchased the optional liability damage waiver.
About Micost Rent to Own
Micost Rent to Own (styled "MicostRTO") is a small rental-purchase business based in Henderson, Tennessee, offering portable storage buildings and sheds on a month-to-month "FlexLease" agreement. According to its own site, the company requires one month's payment before delivery, gives instant approval with no credit check, and does not report payment activity to credit bureaus.
The Better Business Bureau's file on the business shows it opened on September 6, 2010, and lists it under "Financing" in Henderson, TN. The company is not BBB accredited.
More company historyShow less
Customers can pay by mail (P.O. Box 92, Henderson, TN 38340), by phone, or online through a link on micostrto.com that redirects to a third-party rent-to-own payment processor, RTOWebPay, with a stated 3% convenience fee for online payments.
Frequently Asked Questions
Is Micost Rent to Own a legitimate business?
Micost Rent to Own appears to be an active, small rental-purchase business in Henderson, Tennessee, in operation since at least 2010 according to its Better Business Bureau file. It is not BBB accredited and carries a B- rating due to one unanswered complaint.
Does Micost charge interest, and is the total cost disclosed?
Micost structures its agreements as month-to-month rental-purchase ("FlexLease") contracts rather than loans, so it does not advertise an interest rate the way a lender would under truth-in-lending rules. Multiple customer reviews on Revdex describe the total cost of a lease-purchase as working out to an effective rate around 44%, plus a stated 3% fee on online payments — these are consumer-reported figures, not the company's own advertised rate, so review your specific FlexLease contract's total-of-payments disclosure for the actual cost of your agreement.
How do I make a payment or dispute a charge with Micost?
Micost accepts payment by mail (P.O. Box 92, Henderson, TN 38340), by phone, or online at micostrto.com, which redirects to the third-party processor RTOWebPay (a 3% fee applies to online payments). If you believe a payment was not credited, keep your receipt or money-order tracking number — several customer reviews describe disputes over whether payments were received — and put any dispute in writing rather than relying on a phone call alone.
Sources (4)
Micost (RTO) (own site)
- Company FAQ page micostrto.com
Review sites
- BBB Business Profile bbb.org
- BBB Complaint Detail bbb.org
Other
- Revdex customer reviews revdex.com