Independent profile. Not owned, sponsored or endorsed by Merchant Source.
Merchant Source Customer Reviews & Contacts
Merchant Source Inc. is a Garden City, New York company that describes itself as a provider of merchant cash advances to small businesses since 2008. BBB lists it as accredited with an A+ rating, 0 complaints and four 5-star reviews as displayed on 2026-10-20; Trustpilot shows no reviews. Federal dockets from 2013 to 2020 name it as a defendant in wage-and-hour and employment suits. This page gives contact details, what the company says about how its product works, and where to take a dispute.
Contacts
- VerifiedOfficial websitemerchantsourceinc.com ↗
Customer service & general contact
- VerifiedMain and customer service(877) 343-3008
- VerifiedGeneral contact[email protected]
Fax & written correspondence
- VerifiedFax(516) 492-3381
Reference numbers (not support lines)
- Listed by BBBBBB-listed phone(516) 492-3380
Locations
- Headquarters200 Garden City Plaza Suite 215 Garden City NY 11530
Is Merchant Source Legitimate?
- Legal name
- Merchant Source Inc.
- Founded
- 2008
- Business type
- Garden City, New York small-business financing company that describes itself as a provider of merchant cash advances
- Website
- merchantsourceinc.comSource: Company website, checked 2026-10-20
- Headquarters
- Garden City, NYSource: Contact page, checked 2026-10-20
Merchant Source Inc. names an operating entity and a Garden City, New York address on its contact page, and BBB lists the same address, a corporation started in 2008, BBB accreditation since 2016 and an A+ rating with 0 complaints on the displayed profile. The company has no Trustpilot reviews. Federal court dockets from 2013 to 2020 name it in wage-and-hour and employment suits (see the litigation record).
New York disclosure law. Article 8 of the New York Financial Services Law defines "sales-based financing" as "a transaction that is repaid by the recipient to the provider, over time, as a percentage of sales or revenue" (section 801(j)). Section 803 requires a provider to give listed disclosures "at the time of extending a specific offer of sales-based financing", including the total amount of financing, the finance charge, the estimated annual percentage rate and the total repayment amount. Section 802 exempts, among others, financial institutions, transactions over $2,500,000 and persons making no more than five transactions in New York in twelve months. Whether Merchant Source or a particular offer is covered depends on the transaction.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaints and reviews: BBB, Trustpilot and this site
BBB, as displayed on 2026-10-20 (BBB profile for Merchant Source Incorporated, Garden City, NY): "BBB Accredited Business", rating A+, accredited since May 4, 2016 (BBB page data), BBB file opened July 23, 2010. The complaints tab says "This business has 0 complaints". The reviews tab shows "5 /5 stars" from an "Average of 4 Customer Reviews", dated May 24, 2024 to May 20, 2026; the company replied to three of them. BBB states it does not verify the accuracy of information provided by third parties, and that profiles generally cover a three-year reporting period.
Trustpilot, as displayed on 2026-10-20: the page for merchantsourceinc.com is an unclaimed profile with 0 reviews.
This site: No published complaint reports are currently linked to this profile. The BBB, Trustpilot and court figures come from different sources and are not combined.
Had an experience with Merchant Source? Tell other people what happened.
Submit a ComplaintMerchant Source complaints: how to reach the company and where to complain
This page was checked on 2026-10-20. The company's contact page lists (877) 343-3008 ("Main"), fax (516) 492-3381 and [email protected] for Merchant Source Inc., 200 Garden City Plaza, Suite 215, Garden City, NY 11530, and says representatives are available Monday through Friday, 9am to 6pm EST. Its FAQ says "You can call Customer Service at (877) 343-3008" with questions about an account.
What the website does and does not say. The website describes a merchant cash advance in which, in its words, "You are selling a portion of your future revenue" and its lenders collect "a fixed percentage from each sale of your credit/debit card transactions" or "a fixed ACH dollar amount daily or weekly" from the business bank account.
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The FAQ says "it's not a loan". The company pages (home, How It Works, Industries, About, FAQs, Charities, Contact and the privacy policy) do not set out contract terms, fees, payoff, early-repayment or cancellation rules; those would be in the funding agreement the business signs. Before signing, a business owner can ask in writing for the total amount to be repaid, how payments are calculated and whether they can change, and who the funder or purchaser named in the agreement is. The website describes this in two ways: the home and How It Works pages refer to "our lenders", while the FAQ says "We purchase a portion of your future revenue at a discount" and that "we retrieve a fixed percentage of your daily sales".
If a dispute is not resolved. The company is listed with BBB (see the complaint record). New York's Financial Services Law Article 8 requires certain disclosures from providers of sales-based commercial financing (see the legitimacy section); whether it applies to a particular offer depends on the exemptions in the statute.
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The New York Attorney General's File a Complaint page lists a "Finance, investment, and lending" category and an OAG Help Line, 1-800-771-7755. A business owner can also consult a lawyer about the signed agreement.
Court records naming Merchant Source Inc.
A CourtListener search on 2026-10-20 for "Merchant Source Inc" returned federal dockets titled against the company. Three of them: Kochilas v. Merchant Source Inc. (E.D.N.Y., filed 2013, nature of suit "Labor: Fair Standards", closed by an order approving a settlement and dismissing with prejudice in October 2013); Robinson v. Merchant Source Inc. (S.D.N.Y., filed 2014, cause "FLSA", reported settled and conditionally discontinued on July 8, 2015); and Miller v. Merchant Source Inc. (E.D.N.Y., filed 2017, cause "Job Discrimination (Race)", dismissed by order of September 30, 2020 after a stipulation of dismissal). The docket labels describe wage-and-hour and employment claims, not claims by customers about financing. These are allegations in lawsuits; settlement terms are not stated in the docket entries.
More on the lawsuitsShow less
The same search also listed other dockets naming a "Merchant Source, Inc.", including a 2017 Eastern District of Pennsylvania case (Shelton v. Merchant Source Inc., listed as terminated August 14, 2017) and an adversary proceeding in the Central District of California bankruptcy court (BioData Medical Laboratories, Inc. v. Pearl Beta Funding LLC, filed December 20, 2016, listed as terminated January 24, 2018), in which the search result shows Merchant Source, Inc. filing a motion to dismiss. CourtListener asked for human verification before showing those dockets, so their claims and outcomes were not read and are not described. A 2004 Kentucky copyright docket (Asher v. Merchant Source, Inc.) was not tied to this company.
Court & Public Records
Miller v. Merchant Source Inc.
DismissedThe docket entries I read do not state the claims in detail or any settlement terms.
Case details: Miller v. Merchant Source Inc.Show less
Per the CourtListener docket: filed August 25, 2017; cause listed as "42:1981 Job Discrimination (Race)", nature of suit "442 Civil Rights: Jobs". A stipulation of dismissal was filed December 23, 2019, and an order dismissing the case is dated September 30, 2020.
Robinson v. Merchant Source Inc.
SettledCourtListener lists the case as terminated on July 8, 2015; no later stipulation appears on the docket.
Case details: Robinson v. Merchant Source Inc.Show less
Per the CourtListener docket: filed September 17, 2014; cause listed as "29:203 FLSA: Definitions", nature of suit "710 Labor: Fair Standards". By a July 8, 2015 order the court recorded that the parties had informed it the case "has settled" and ordered the action "conditionally discontinued without prejudice and without costs", allowing the parties 30 days to submit their own stipulation of settlement and dismissal. The docket entries do not show the settlement terms.
Kochilas v. Merchant Source Inc.
SettledThe terms are not stated in the docket entries.
Case details: Kochilas v. Merchant Source Inc.Show less
Per the CourtListener docket: filed May 30, 2013; cause "28:1331 Fed. Question", nature of suit "710 Labor: Fair Standards". On October 21, 2013 Merchant Source Inc., Viking Funding Group, Inc., George M. Greco, Jr. and Tim Roach jointly moved for settlement approval and dismissal with prejudice; the court's order dated October 22, 2013 (entered October 23) is titled "Stipulation and Order of Settlement Approval and Dismissal of Action with Prejudice".
Who is Merchant Source Inc.
Merchant Source Inc. describes itself on its home page as a company that has "been providing financing to thousands of small businesses since 2008" and says "We provide merchant cash advances to many different types of businesses". Its About page calls it "a finance company that provides small companies with the working capital they need" and says its founders have "over 30 years in the financial industry" (company statements, not verified independently). The home page also says it has "built tremendous relationships with our lenders, and together with their support we are able to provide merchants with the working capital that they need".
Stated terms (company claims). The website says funding amounts "range from $5000- $1,000,000", that approval is "typically 24 hours" with funding "within 24-48 hours" after approval, and that a business needs to have been in business "for more than 4 months" with "at least $10,000 in monthly revenue"; it says "A good credit score is not necessary". It says businesses averaging at least $10,000 a month typically qualify for an advance "equal to 75%-150%" and that in most cases it asks for three months of bank statements, a voided business check and a copy of a driver's license; for larger approvals it "might ask for a copy of your lease and/or tax return", and it mentions "a few other simple requirements" without listing them. The FAQ also says that if a business owes money to another funding source, "we can easily payoff your existing advance and provide you with additional money"; the company pages give no payoff terms. The home page carries marketing lines such as "Bad Credit Okay!" and "No Collateral | Unsecured"; these are company claims, not contract terms. These are marketing statements from the company's pages, not terms of any contract.
More company historyShow less
Privacy policy (company statements). The privacy policy says personal information may be collected through "credit reports" among other sources, that service providers help with "processing credit checks", and that "we may share your basic information (name, company name, phone number, email address and requested advance amount) with one of our business partners to market their services to you". It also says "We do not sell your personal Information to third parties."
Corporate facts. BBB lists the business as "Merchant Source Incorporated", a corporation, started and incorporated on April 8, 2008 (BBB page data), listed by BBB under Factoring Services (primary) and also Financial Services, Loans and Business Services, with George M. Greco Jr. as President. The company's website does not itself describe an entity type, state of incorporation or any licenses. The company's home page links to a BBB address whose URL slug says Floral Park, NY; the BBB profile now shows Garden City.
Frequently Asked Questions
Who is Merchant Source Inc. and where is it based?
Merchant Source Inc. lists 200 Garden City Plaza, Suite 215, Garden City, NY 11530 on its contact page. It describes itself as a provider of merchant cash advances to small businesses "since 2008"; BBB shows a corporation started and incorporated on April 8, 2008.
How do I contact Merchant Source?
The company's contact page lists (877) 343-3008, fax (516) 492-3381 and [email protected], with representatives available Monday through Friday, 9am to 6pm EST. BBB lists a different phone, (516) 492-3380.
What does Merchant Source say a merchant cash advance is?
Its How It Works page says "You are selling a portion of your future revenue" and that lenders collect either a fixed percentage of card sales or a fixed ACH amount daily or weekly. Its FAQ says "it's not a loan", that "We purchase a portion of your future revenue at a discount" and that "we retrieve a fixed percentage of your daily sales". These are the company's descriptions, not contract terms.
What does Merchant Source say it needs to approve an application?
The FAQ says a business must be in business for more than 4 months with at least $10,000 in monthly revenue, and that in most cases it asks for three months of bank statements, a voided business check and a copy of a driver's license, and that for larger approvals it "might ask for a copy of your lease and/or tax return". It also refers to "a few other simple requirements" that it does not list. The company says a good credit score is not necessary.
What does BBB show for Merchant Source?
As displayed on 2026-10-20, BBB's profile for Merchant Source Incorporated shows BBB Accredited (since May 4, 2016 per BBB page data), rating A+, 0 complaints on the complaints tab and an average of 5 out of 5 from 4 customer reviews. BBB does not verify information provided by third parties.
Does Merchant Source have Trustpilot reviews?
On 2026-10-20 the Trustpilot page for merchantsourceinc.com was an unclaimed profile with 0 reviews.
Has Merchant Source been sued?
CourtListener lists federal dockets titled against Merchant Source Inc., including E.D.N.Y. 1:13-cv-03137 (settlement approved and dismissed with prejudice in October 2013), S.D.N.Y. 1:14-cv-07545 (reported settled in July 2015) and E.D.N.Y. 2:17-cv-05045 (dismissed September 30, 2020). Their docket labels refer to wage-and-hour and employment claims. Other dockets listed in the same search were not read.
Does New York require disclosures for merchant cash advance offers?
Article 8 of the New York Financial Services Law covers "sales-based financing" and, in section 803, requires listed disclosures such as the finance charge and estimated annual percentage rate when a covered provider extends a specific offer. Section 802 lists exemptions, so whether it applies depends on the provider and the transaction.
Where can I complain about a financing company in New York?
The New York Attorney General's File a Complaint page lists a category "Finance, investment, and lending" and an OAG Help Line, 1-800-771-7755. BBB also accepts complaints for businesses it lists.
Sources (6)
Merchant Source (own site)
- Merchant Source home page merchantsourceinc.com
- Merchant Source contact page merchantsourceinc.com
Public records
- CourtListener dockets Miller 2:17-cv-05045, Robinson 1:14-cv-07545, Kochilas 1:13-cv-03137 courtlistener.com
- New York Financial Services Law Article 8 sections 801-803 nysenate.gov
Review sites
- BBB page data bbb.org
- Trustpilot page for merchantsourceinc.com trustpilot.com