Independent profile. Not owned, sponsored or endorsed by Men's Edge Medical.
Men's Edge Medical Customer Reviews & Contacts
Men's Edge Medical is an in-person men's health clinic in North Dallas, TX treating erectile dysfunction and low testosterone. Its operating LLC has been continuously registered and active with the Texas Secretary of State since March 2010, and it carries a BBB "A+" rating (non-accredited, no complaints shown on that profile). A single documented Yelp review describes an injection given by a staff member the reviewer believed was a doctor but was not, plus a disputed $1,860 "nonrefundable" equipment charge.
Contacts
- Official sitemensedgemedical.com ↗
- Main clinic line(972) 996-0900
- General contact[email protected]
Locations
- Headquarters13601 Preston Rd, Ste W417 Dallas TX 75240
Is Men's Edge Medical Legitimate?
- Legal name
- Men's Edge Medical Center, LLC
- Founded
- 2010
- Business type
- Men's Health Clinic (Erectile Dysfunction / Testosterone Replacement Therapy)
- Website
- mensedgemedical.comSource: Official site, checked 2026-08-23
- Headquarters
- Dallas, TXSource: Men's Edge Medical, checked 2026-08-23
Men's Edge Medical Center, LLC is a Texas business shown in good standing in Texas Comptroller franchise tax records continuously since 2010, with two affiliated LLCs under the same owner also active. The BBB carries an "A+" letter rating for the business and shows no complaint history on its public profile (the business has never sought BBB accreditation, which is a separate status from the letter grade).
The BBB profile names Robert Sutherland as the clinic's staff physician; his license status can be checked in the Texas Medical Board's license-lookup portal (profile.tmb.state.tx.us). More than one Texas physician has a similar name (Robert Sutherland / Robert M. Sutherland) in unrelated pain-medicine practices in Tyler and McKinney, TX, and their credentials should not be attributed to this clinic.
On the consumer side, one detailed, dated Yelp review (Gary B., Nov. 8, 2022) alleges the reviewer was injected by a staff member they "assumed was a doctor, but wasn't," resulting in bruising and fatigue, and separately describes being charged $1,860 for take-home equipment that the company continued to bill as "nonrefundable" after the reviewer returned it unused the next day. That is one documented account, not an established pattern, and Yelp's own filter also shows 5 additional reviews it does not currently recommend. Other reviewers on the same page (2019–2025) describe positive experiences, including praise for office manager Raul Garza's manner with patients. The clinic's listed general-contact email is a personal Gmail address rather than a company-domain address.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Had an experience with Men's Edge Medical? Tell other people what happened.
Submit a ComplaintBefore You Book
Before any injection or procedure, ask directly who will be treating you and whether that person is a licensed physician, physician assistant, or nurse — then verify that license yourself using the Texas Medical Board's public lookup at tmb.texas.gov rather than relying on what a BBB or business-directory listing states.
Get the refund/return policy for any take-home medication or equipment in writing before you pay, especially for a charge in the four-figure range — one reviewer's dispute centered on equipment billed as "nonrefundable" after being returned unused. Keep your receipts and any written estimate.
Confirm which physical address is current before your appointment; the company's own site currently lists only the Preston Rd, Dallas location, while an older business-directory profile also lists Richardson and Hillcrest Rd addresses.
What Is Men's Edge Medical?
Men's Edge Medical is an in-person men's health clinic operating out of North Dallas, TX, treating erectile dysfunction (ED) and low testosterone (TRT/HRT). Its current listed treatments include pharmacological and injection-based ED therapy, a sound-wave treatment for Peyronie's disease branded "Edgewave," and a "skin aesthetics" service the company's site describes as coming soon.
The clinic is currently located at 13601 Preston Rd, Ste W417, Dallas, TX 75240, open Monday–Friday 9am–5pm and Saturday 9am–1pm. The Better Business Bureau's profile for this business separately lists two other addresses (2100 N. Collins Blvd #307, Richardson, TX and 12870 Hillcrest Rd Suite H200, Dallas, TX) that do not appear on the company's own current site — readers should confirm which location is current before visiting.
More company historyShow less
The clinic operates under Men's Edge Medical Center, LLC, a Texas LLC actively registered with the Texas Secretary of State since March 15, 2010 (SOS file #0801244440), matching both the BBB's recorded business-start date of March 1, 2010 and the mensedgemedical.com domain's WHOIS registration date of February 11, 2010. BBB's profile also lists an older alternate business name, Excel Performance Medical Center, LLC, and a separate incorporation date of March 14, 2010. Two affiliated Texas LLCs — Men's Edge Medical Dallas, LLC (registered 2012) and Men's Edge Medical, LLC (registered 2012) — share the same owner and registered agent, Charlotte Leigh Burns, and are also listed active/in good standing with the Texas Comptroller. The BBB profile lists Raul Garza as office manager and Robert Sutherland as staff physician.
Company Relationships
- Affiliated withMen's Edge Medical Dallas, LLC
- Affiliated withMen's Edge Medical, LLC
Frequently Asked Questions
Is Men's Edge Medical a legitimate business?
Its operating company, Men's Edge Medical Center, LLC, has been continuously registered and active with the State of Texas since March 2010, and it carries a BBB "A+" rating with no complaints shown on that profile as of August 2026. That confirms it is a real, currently operating registered business. It does not, on its own, confirm the credentials of every individual staff member who treats patients, or resolve any specific service dispute — see "Before You Book".
Will I be seen by a licensed doctor at Men's Edge Medical?
The BBB profile lists a staff physician (Robert Sutherland) alongside office manager Raul Garza. However, at least one dated Yelp reviewer (Nov. 2022) said they were injected by a staff member they believed was a doctor and later concluded was not. The listed physician's license with the Texas Medical Board is not confirmed here. Ask the clinic directly, before any procedure, exactly who will be treating you, and verify that person's license yourself at tmb.texas.gov.
What if I want to return unused equipment or medication?
One Yelp reviewer (Gary B., Nov. 2022) said they were charged $1,860 for take-home equipment, returned it unused the next day, and were told it was nonrefundable regardless. Get any refund/return terms in writing before you pay, particularly for a large equipment charge.
Sources (5)
Men's Edge Medical (own site)
- Men's Edge Medical mensedgemedical.com
Public records
- Texas Comptroller comptroller.texas.gov
Review sites
- BBB Business Profile bbb.org
- Yelp yelp.com
Other
- whois.com whois.com