Independent profile — not affiliated with Men's Edge Medical
Men's Edge Medical
Men's Edge Medical is an in-person men's health clinic in North Dallas, TX treating erectile dysfunction and low testosterone. Its operating LLC has been continuously registered and active with the Texas Secretary of State since March 2010, and it carries a BBB "A+" rating (non-accredited, no complaints shown on that profile). A single documented Yelp review describes an injection given by a staff member the reviewer believed was a doctor but was not, plus a disputed $1,860 "nonrefundable" equipment charge; we could not independently verify the listed staff physician's Texas Medical Board license status this session.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Main clinic line: (972) 996-0900
- Official site: https://mensedgemedical.com
- General contact: [email protected]
Locations
| Type | Address |
|---|---|
| Headquarters | 13601 Preston Rd, Ste W417 Dallas TX 75240 |
What Is Men's Edge Medical?
Men's Edge Medical is an in-person men's health clinic operating out of North Dallas, TX, treating erectile dysfunction (ED) and low testosterone (TRT/HRT). Its current listed treatments include pharmacological and injection-based ED therapy, a sound-wave treatment for Peyronie's disease branded "Edgewave," and a "skin aesthetics" service the company's site describes as coming soon.
The clinic is currently located at 13601 Preston Rd, Ste W417, Dallas, TX 75240, open Monday–Friday 9am–5pm and Saturday 9am–1pm. The Better Business Bureau's profile for this business separately lists two other addresses (2100 N. Collins Blvd #307, Richardson, TX and 12870 Hillcrest Rd Suite H200, Dallas, TX) that do not appear on the company's own current site — readers should confirm which location is current before visiting.
The clinic operates under Men's Edge Medical Center, LLC, a Texas LLC actively registered with the Texas Secretary of State since March 15, 2010 (SOS file #0801244440), matching both the BBB's recorded business-start date of March 1, 2010 and the mensedgemedical.com domain's WHOIS registration date of February 11, 2010. BBB's profile also lists an older alternate business name, Excel Performance Medical Center, LLC, and a separate incorporation date of March 14, 2010. Two affiliated Texas LLCs — Men's Edge Medical Dallas, LLC (registered 2012) and Men's Edge Medical, LLC (registered 2012) — share the same owner and registered agent, Charlotte Leigh Burns, and are also listed active/in good standing with the Texas Comptroller as of this check. The BBB profile lists Raul Garza as office manager and Robert Sutherland as staff physician.
Is Men's Edge Medical Legitimate?
Men's Edge Medical Center, LLC is a real, currently active Texas business — that part is well established. The Texas Comptroller's franchise tax records show the entity in good standing continuously since 2010, with two affiliated LLCs under the same owner also active. The BBB carries an "A+" letter rating for the business and, as of this check, shows no complaint history on its public profile (the business has never sought BBB accreditation, which is a separate status from the letter grade). A search of Texas court records and the Texas Medical Board's public news releases turned up no lawsuits or disciplinary actions against this business by name.
What we could not confirm: the BBB profile names Robert Sutherland as the clinic's staff physician, but the Texas Medical Board's own license-lookup portal (profile.tmb.state.tx.us) did not load in this research session, so we were unable to independently verify his license status, specialty match, or standing directly against the primary regulator — this is an open item, not a clean bill of health. Separately, common-name search results turn up more than one Texas physician named Robert Sutherland/Robert M. Sutherland in unrelated pain-medicine practices (Tyler and McKinney, TX); we did not have enough information to confirm which individual, if any, is the one BBB associates with this clinic, and did not attribute their credentials to this business.
On the consumer side, one detailed, dated Yelp review (Gary B., Nov. 8, 2022) alleges the reviewer was injected by a staff member they "assumed was a doctor, but wasn't," resulting in bruising and fatigue, and separately describes being charged $1,860 for take-home equipment that the company continued to bill as "nonrefundable" after the reviewer returned it unused the next day. That is one documented account, not an established pattern — Yelp's own filter also shows 5 additional reviews it does not currently recommend, which we were not able to read. Other reviewers on the same page (2019–2025) describe positive experiences, including explicit praise for office manager Raul Garza's manner with patients. The clinic's listed general-contact email is a personal Gmail address rather than a company-domain address, which is unusual for a medical practice, though not on its own evidence of anything improper.
Before You Book
Before any injection or procedure, ask directly who will be treating you and whether that person is a licensed physician, physician assistant, or nurse — then verify that license yourself using the Texas Medical Board's public lookup at tmb.texas.gov rather than relying on what a BBB or business-directory listing states.
Get the refund/return policy for any take-home medication or equipment in writing before you pay, especially for a charge in the four-figure range — one reviewer's dispute centered on equipment billed as "nonrefundable" after being returned unused. Keep your receipts and any written estimate.
Confirm which physical address is current before your appointment; the company's own site currently lists only the Preston Rd, Dallas location, while an older business-directory profile also lists Richardson and Hillcrest Rd addresses.
Company Relationships
- Affiliated with: Men's Edge Medical Dallas, LLC
- Affiliated with: Men's Edge Medical, LLC
Frequently Asked Questions
Is Men's Edge Medical a legitimate business?
Its operating company, Men's Edge Medical Center, LLC, has been continuously registered and active with the State of Texas since March 2010, and it carries a BBB "A+" rating with no complaints shown on that profile as of August 2026. That confirms it is a real, currently operating registered business. It does not, on its own, confirm the credentials of every individual staff member who treats patients, or resolve any specific service dispute — see "Before You Book" above.
Will I be seen by a licensed doctor at Men's Edge Medical?
The BBB profile lists a staff physician (Robert Sutherland) alongside office manager Raul Garza. However, at least one dated Yelp reviewer (Nov. 2022) said they were injected by a staff member they believed was a doctor and later concluded was not. We attempted to verify the listed physician's license directly with the Texas Medical Board this session and could not load its lookup portal, so this is unresolved rather than confirmed either way. Ask the clinic directly, before any procedure, exactly who will be treating you, and verify that person's license yourself at tmb.texas.gov.
What if I want to return unused equipment or medication?
We found no published refund policy. One Yelp reviewer (Gary B., Nov. 2022) said they were charged $1,860 for take-home equipment, returned it unused the next day, and were told it was nonrefundable regardless. Get any refund/return terms in writing before you pay, particularly for a large equipment charge.