MegaPersonals Contact Information

Contacts & Payment

PhoneEmailAddress

• Websitemegapersonals.com ↗

Cancel, billing & returns

• Age verification fee, AgeSmart via Segpayagesmart.eu ↗

Other contacts

• Email[email protected]
• Romanian number, international rates apply+40 312 296 179
• Complaints formmegapersonals.eu/public/complaints ↗

Locations

• Mailing address50-52 Strada Buzești, Floor 11, Suite 17 Bucharest, Sector 1 011015

Company Information

Legal name

Sfanti Grup Solutions SRL

Business type

Online personals and classified-ads platform

Website

megapersonals.comSource: Redirects to megapersonals.eu, checked 2026-10-27

Complaint Themes

These themes are summarized from the independent sources cited on this page. They are not counted from complaints on USAComplaints, where none have been submitted yet.

Complaint summary

ComplaintsBoard lists more than 600 complaints about MegaPersonals.com. MegaPersonals has claimed its profile there and a company representative replies to many complaints. ComplaintsBoard shows every complaint as resolved, but many carry its note that the complaint was resolved automatically because the complainant stopped responding, so the label does not always mean the problem was fixed. The most common complaints are:

• Accounts locked or flagged by the platform's automated fraud checks, sometimes after years without problems, with little explanation of the reason.
• ID or selfie verification rejected repeatedly, or the phone PIN needed to publish an ad never arriving.
• A verification or posting fee paid shortly before the account was banned.
• Hacked accounts that were hard to recover.
• Support emails answered slowly or with generic replies.

These posts describe disputes over how an automated moderation system treats accounts; they are not findings by a court or regulator.

The age verification fee

On partner sites including MegaPersonals, account verification is handled by a separate company, AgeSmart, which charges a one-time fee per account through its payment processor Segpay. The charge appears on a card statement as SegpayEU*AGESMART-VER. AgeSmart's billing terms call the fee non-refundable once the check is done and say a user banned or blocked from a partner site is not entitled to an AgeSmart refund; for a wrongful ban they point users to MegaPersonals support.

Purchases on MegaPersonals

The Terms of Use, section 4 (Billing), say MegaPersonals does not charge for use in the United States and that US publishers may post ads for free (part A). Publishers in other countries buy tokens to post; unused tokens cannot be refunded in full or in part (part B). All purchases are final and nonrefundable, and any refund request is decided at the operator's sole discretion (part H). Section 1 (Account), part E, lets the operator suspend or terminate an account in its sole discretion, including for violations of the Terms. Section 5 applies Romanian law and requires disputes to be resolved in Romania.

If you have a problem

Write to [email protected] with your account email, the ad or account ID, the date and amount of any charge, and a screenshot of the error or block notice. The Terms ask users to contact the operator before filing a chargeback, say a purchase that ends in a chargeback may lead to account termination and is never refunded, and ask that billing errors be reported to the billing agent within 30 days of first appearing on a statement. Those contract terms do not remove your rights under US law: if a charge was not authorized or the service was not provided as agreed, you can still dispute it with your card issuer, and for a credit card the Fair Credit Billing Act requires a written dispute within 60 days after the statement showing the charge was sent. Because the operator is based in Romania, the FTC directs complaints about companies outside the United States to econsumer.gov, which shares them with consumer protection agencies in other countries; you can also tell your state attorney general.

Overview

MegaPersonals is an online personals and classified-ads platform. Its Terms of Use name Sfanti Grup Solutions SRL as the licensed operator of megapersonals.eu; megapersonals.com redirects to that site. Sfanti Grup Solutions SRL is a Romanian limited-liability company, fiscal code 40622070, trade register number J2019001732403, founded on February 12, 2019. Its main registered activity is advertising agency services. Its registered office is on Bulevardul Dimitrie Cantemir in Bucharest's Sector 4; the Privacy Policy gives a separate office in Sector 1 (50-52 Strada Buzești) as the contact address for users.

In a decision dated November 5, 2024 (WIPO Case No. D2024-3716), a World Intellectual Property Organization panel ordered the domain megapersonals-eu.com transferred to Sfanti Grup Solutions SRL. That domain, registered in 2023 by a person in India who did not respond to the complaint, ran an escort-listings site calling itself eMegaPersonals that disclaimed any link to MegaPersonals; the panel found the disclaimer did not prevent confusion. The decision's factual background, based on the uncontested complaint, records that the company owns and operates megapersonals.com (registered June 12, 2003) and megapersonals.eu (registered April 17, 2019) and holds US Trademark Registration No. 6432591 for MEGAPERSONALS, filed October 26, 2020 and registered July 27, 2021. The USPTO record lists that registration as live, owned by Sfanti Grup Solutions SRL at its Sector 4 address.

Frequently Asked Questions