MegaPersonals

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Contacts & Payment

• Email: [email protected]
• Website: https://megapersonals.com
• Phone: +40 312 296 179
• Age-verification payment processor (AgeSmart/SEGPAY): https://agesmart.eu

Locations

MegaPersonals is an online classified-ads/personals platform operated by Sfanti Grup Solutions SRL, a Romanian company (fiscal code 40622070) registered in Bucharest. A World Intellectual Property Organization arbitration panel decision (Case No. D2024-3716, 2024-11-05), downloaded and read directly for this profile, was actually a dispute over a copycat domain, megapersonals-eu.com, registered to an unrelated respondent -- not over megapersonals.com/.eu themselves. In its factual background, the panel accepted as an unopposed allegation that Sfanti Grup Solutions SRL owns and operates megapersonals.com and megapersonals.eu and holds US Trademark Registration No. 6432591 for MEGAPERSONALS; that same background states the megapersonals.com domain was registered June 12, 2003, while megapersonals.eu was registered separately in 2019, the same year Sfanti Grup Solutions SRL was itself incorporated (confirmed directly via Romania's ONRC-derived company registry data, registration no. J2019001732403, dated February 12, 2019). No source found in this research explains what, if anything, connects the 2003 .com registration to the company prior to 2019; this is recorded as an open question rather than resolved. The company's officially registered address is in Bucharest's Sector 4, distinct from the Sector 1 address it uses operationally (see contact details). This profile covers business identity and consumer billing/account complaints only, not the platform's personals/dating listings content.

ComplaintsBoard's MegaPersonals.com page, fetched directly for this profile, displays a 4.8/5 "overall reputation" score -- a composite metric, not a simple average of user reviews. Its 31 individual user reviews in fact average 3.0/5 (11 five-star, 2 four-star, 4 three-star, 4 two-star, 10 one-star), a meaningfully different and more consumer-relevant figure. Separately, the page has logged 608 complaints, of which 596 (98%) are marked resolved and 12 (2%) remain unresolved. A recurring pattern in the complaints reviewed describes an automated "fraud bot" system that locks or flags user accounts — sometimes after a long uneventful account history, and sometimes shortly after a paid re-verification — with complainants describing customer-service responses as slow or generic, and reporting that escalation (including via social media) was sometimes needed to get an account unlocked. This describes disputes over the behavior and fairness of an automated moderation/anti-fraud system, not confirmed evidence of an intentional billing scheme by the operator, and that distinction is deliberately preserved here. Separately, some reviews describe being charged before an account or verification issue was resolved. No FTC action, BBB business profile, or US federal court case naming the company or its operator was found in this research. Separately, MegaPersonals' account-verification step is handled by a named third party, AgeSmart.eu, which charges a one-time, non-refundable fee via payment processor SEGPAY (card-statement descriptor "SegpayEU*AGESMART-VER") — confirmed directly on AgeSmart's own billing-terms page, which explicitly names MegaPersonals as a partner site. AgeSmart's terms state the fee pays only for the verification/compliance check itself and does not guarantee platform access, and that a MegaPersonals account ban does not entitle the user to an AgeSmart refund.

Frequently Asked Questions