Independent profile. Not owned, sponsored or endorsed by Masa Seminars.
Masa Seminars Reviews, Complaints & Contacts
Masa Seminars (masaseminars.com) is the registration site for MASA's free lunch-and-learn seminars, where presenters explain memberships that pay emergency ground and air ambulance bills left after primary insurance. The registration form names Medical Air Services Association, Inc., a Sunrise, Florida company that says it has operated since 1974. Michigan's insurance regulator issued a cease and desist order against it on April 21, 2025; the order rests on staff findings, which the company had 30 days to contest at a hearing. Alaska closed a 2012 cease and desist matter by a stipulated agreement in which MASA stopped selling there while disputing the regulator's misrepresentation allegation. A 2026 federal class complaint over promotional texts, filed against the similarly named "Medical Air Services Associates, Inc.", was stayed in August 2026. Complaints and lawsuits are allegations, not findings.
Contacts
Customer service & general contact
- Seminar event hotline, Mon-Fri 8:30am-11pm ET (RSVP, reschedule, invitation help)855-786-2053
- Member customer service, Mon-Fri 9am-5pm (also 24-hour transport hotline in the U.S.)(800) 643-9023
- Member services email[email protected]
Cancel, billing & returns
- Cancellation questions(888) 644-6781
- Membership site (plans, member login, claims)masaaccess.com ↗
Other contacts
- Seminar registration sitemasaseminars.com ↗
Show all 9 contacts
Other contacts (continued)
- Seminar RSVP email[email protected]
- Submit an ambulance bill[email protected]
- Revoke marketing consent (seminar registration form)(855) 595-2034
Locations
- Headquarters1301 International Parkway, Suite 300 Sunrise FL 33323
Is Masa Seminars Legitimate?
- Legal name
- Medical Air Services Association, Inc.
- Founded
- 1974
- Business type
- Seminar-based marketing site for MASA (Medical Access & Service Advantage), a membership program for emergency ground and air ambulance costs; MASA says it is not a provider of medical transportation
- Website
- masaseminars.comSource: MASA Seminars home page, checked 2026-10-27
- Headquarters
- Sunrise, FLSource: MASA Contact Us page and MASA consumer disclaimers, checked 2026-10-27
Who and what it is. Masa Seminars is the event-registration site of MASA, which says it has sold ambulance-cost memberships since 1974; BBB lists masaseminars.com under its accredited MASA Global profile. MASA describes the seminars as free, with a complimentary lunch and no obligation to buy. Its own Terms call them sales seminars, so expect a presentation of MASA plans and follow-up calls or texts.
Regulators. Two state insurance regulators have treated the membership as insurance sold without the required certificate of authority. Michigan's Department of Insurance and Financial Services issued a cease and desist order in April 2025 based on staff findings that the company acted as an insurer in Michigan without a certificate of authority; MASA had told the department it did not consider its product regulated insurance, and the order gave it 30 days to contest the findings at a hearing. In 2012 Alaska's Division of Insurance resolved its own cease and desist order through a stipulated agreement under which MASA stopped selling and renewing Alaska memberships without admitting the division's misrepresentation allegation. MASA's disclaimers now describe its product as insurance through an affiliate in Michigan, Alaska and other states, as a licensed prepaid plan in Florida, and as a membership plan in Tennessee and Wyoming.
Litigation. A federal class complaint filed in 2026 against the similarly named "Medical Air Services Associates, Inc." alleges promotional texts to a number on the Do Not Call Registry. It is an allegation; a notice of settlement was filed in May 2026, and the court stayed the case in August 2026.
Before you sign. Whether a membership is worth its price depends on your primary insurance, where you live and how often you travel. Ask for the member services agreement or policy for your state, check whether you already have ambulance coverage through Medicare, Medicaid or your health plan, and confirm the initiation fee and renewal terms in writing.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaint record: BBB, Trustpilot and this site
Complaints on this site. No published complaint reports are currently linked to this profile.
Better Business Bureau. BBB's profile for MASA Global in Sunrise, Florida rates the business A+ and shows it as BBB Accredited since 1989, with 102 complaints in the last three years, 45 of them filed in the last 12 months, and 345 customer reviews. BBB lists masaseminars.com as one of the profile's websites and Medical Air Services Association of Florida, Inc. as a related business.
Trustpilot. The Trustpilot page for MASA Global (masaglobal.com) shows 356 reviews and a TrustScore of 4.5 out of 5. Trustpilot notes that the company has not invited customers to review it recently, so the reviews may not be representative.
These figures cover MASA's membership business as a whole, not only the seminars, and are kept separate from complaints on this site. Neither site confirms that every reviewer was a customer.
The company's position. The seminar site says its events are free with no obligation and quotes attendees who praised the presenters and the lunch. MASA's Terms send disputes to individual arbitration, with a small claims court option.
Had an experience with Masa Seminars? Tell other people what happened.
Submit a ComplaintAttending a MASA seminar, cancelling a membership or stopping calls: what MASA's own pages say
MASA Seminars (masaseminars.com) is the registration site for MASA's free lunch seminars. MASA, short for Medical Access & Service Advantage, sells memberships that, according to its own pages, pay ground and air ambulance bills left after primary insurance. The member services agreement or policy you receive is what governs, and the terms differ by state.
What the seminar is. MASA's FAQ says seminars are completely free for you and a guest, with a complimentary lunch and no cost or obligation to attend. They run 60 to 90 minutes on average and are for adults; guests should be at least 26.
More detailShow less
The presenter talks about MASA's protection for emergency ground and air transport bills and how a MASA plan could help you. MASA's Terms list "appointment or RSVP reminders for sales seminars" and "follow-up communications if you attend a seminar" among the messages you may receive. Seminars in some areas are invitation-only, and the Events page asks for the code printed on your invitation. To reschedule, call the event hotline at 855-786-2053 (Monday to Friday, 8:30am to 11pm ET).
What you agree to when you register. The registration form asks for your name, phone, email, address and current health insurance. Submitting it counts as your signature consenting to contact from Medical Air Services Association, Inc. and its subsidiaries, affiliates, agents and marketing partners by live, automated or prerecorded call, text or email; consent is not a condition of purchase, and the form says you can revoke it by calling (855) 595-2034.
More detailShow less
Section 5 of MASA's Terms says consent covers MASA, its affiliates or agents "and up to 10 of its Marketing Partners", by live or automated (AI or prerecorded) calls or texts, with up to 30 messages a month; it gives a second revocation number, (877) 854-6389, and says to reply STOP to end texts.
To stop the calls and texts. Reply STOP to any text, call one of the revocation numbers and say you withdraw consent for calls and texts, and note the date.
More detailShow less
Add your number to the National Do Not Call Registry at donotcall.gov. Keep a log of any later calls (date, time, calling number) and report them to the FTC at reportfraud.ftc.gov, or to the FCC at fcc.gov/complaints.
Price and renewal. MASA's plan comparison shows the Emergency Shield Plus membership at $63 a month for a single plan or $80 for a family plan, or $5,200 (single) or $6,400 (family) for a lifetime plan.
More detailShow less
Prices exclude a one-time initiation fee whose amount the page does not give, so ask for it before you sign. Monthly plans renew each month unless you cancel before the next month starts, and are drafted automatically from your bank account or card. An annual plan renews automatically if you ticked the auto-renewal box on the application; to change that, write to MASA - Member Services, 1301 International Parkway, Suite 300, Sunrise, FL 33323, or email [email protected].
To cancel. MASA's contact form says to call (888) 644-6781 with cancellation questions; general member service is (800) 643-9023, Monday to Friday 9am to 5pm, and [email protected]. Cancel in writing as well as by phone, ask for a cancellation confirmation and a refund of any unused fee, and keep copies. MASA's plan, payment and Terms pages do not state a refund period, so check the cancellation section of the agreement for your state. If a credit card charge appears after you cancelled, you can dispute it with your card issuer; under the Fair Credit Billing Act a written dispute must reach the issuer within 60 days after the statement showing the charge was sent. That law does not cover drafts from a bank account: for those, tell your bank that you revoked MASA's authorization. Under federal Regulation E you can stop an automatic monthly draft by notifying the bank at least three business days before it is scheduled, and you should report an unauthorized draft within 60 days after the bank statement showing it was sent.
More detailShow less
Section 4 of MASA's Terms requires individual arbitration through the American Arbitration Association in Broward County, Florida, waives class actions, and lets either side bring an individual claim in small claims court.
To submit a bill. Members should not pay the ambulance bill themselves. Send it to MASA with your member number clearly written on the front, through the member portal, by email to [email protected], or by mail, and attach the Explanation of Benefits and run notes if you have them. Bills must reach MASA within 180 days of the date of service; allow 30 business days for processing once all documents are in. MASA says it will contact the ambulance provider for the health insurance claim form and Explanation of Benefits.
More detailShow less
Where to complain. Where MASA's plan is sold as insurance or as a licensed prepaid plan, your state insurance department is the regulator to contact (the NAIC lists every department at naic.org); in Florida that is the Department of Financial Services helpline, 1-877-693-5236. Your state attorney general's consumer protection office handles sales-practice complaints in every state, including Tennessee and Wyoming, where MASA sells a membership plan rather than insurance. The FTC takes reports at reportfraud.ftc.gov, and BBB accepts complaints through MASA Global's profile.
Regulator orders involving the company (Michigan 2025, Alaska 2012)
Michigan Department of Insurance and Financial Services (DIFS), Order to Cease and Desist with Statement of Findings and Notice of Opportunity for Hearing, Enforcement Case No. 25-18215, issued and entered April 21, 2025. The respondent is "Medical Air Services Association, Inc." The statement of findings, prepared by DIFS staff, recites that DIFS received information about possible unauthorized activity on or about April 5, 2024, opened an investigation on April 30, 2024, and found that the respondent "acted as an insurer in the state of Michigan" without a certificate of authority, in violation of MCL 500.402 and 500.402a. Among the findings: the respondent "is a foreign corporation incorporated under the laws of Oklahoma, with a principal place of business in Florida"; its website carried "Get coverage" and "File a claim" buttons and described its product as "Benefits" and "coverage" under a "Member Service Agreement"; it "admits to selling the Emergency Shield Membership to Michigan residents" but wrote on May 16, 2024 that it "did not consider its products to be regulated insurance under Michigan law"; and it "has sold at least 59 Emergency Shield Membership plans to Michigan residents since 2023" at $678 for a year in 2024. DIFS stated that it did not find the respondent similarly situated to the Michigan State University Foundation program addressed in the 1988 Attorney General opinion the respondent cited.
The order directs the respondent to "immediately CEASE AND DESIST" and gives it 30 calendar days after service to request a hearing, which would also address "the continuation of the Order" and "restitution to be paid by the Respondent"; if no hearing is requested the order "will result in this Order becoming FINAL." It reserves further administrative proceedings and cites fines and penalties under MCL 500.251(6). By its terms the order is "effective upon the date of service." The order itself does not show whether a hearing was requested or whether it became final; where it reserves further proceedings, the order refers to the respondent's "alleged conduct" described in the findings.
More on regulatorsShow less
MASA in Michigan today. Separately, MASA's seminar site lists Michigan among the states where MASA membership products and services are not available, and its consumer disclaimers say Michigan residents are offered insurance coverage through its affiliate MASA Insurance Services, Inc. and Obsidian Insurance Company. MASA's pages do not say when or why this changed.
Alaska Division of Insurance, Stipulated Agreement and Order, Case No. D 12-04, dated August 20, 2012. The respondent is "Medical Air Services Association". The agreement's background section records that the division "determined that the MASA membership program is insurance" and that MASA had been transacting insurance in Alaska without a certificate of authority under AS 21.09.010; it also records that the division alleged misrepresentation of services under AS 21.36.030(a) and that MASA disagreed, "asserting that its membership agreement and advertising material accurately reflect its services." The parties settled "without a hearing": MASA agreed that its websites would make clear memberships are not available in Alaska, not to seek new Alaska business, not to renew existing Alaska memberships (with notice to members and a pro rata refund on request), and "withdraws its request for a hearing". The director's order adopts the agreement in full, "shall constitute the final order in this matter", and dismisses Cease and Desist Order D 12-04. MASA's consumer disclaimers now say Alaska residents are offered insurance coverage through MASA Insurance Services, Inc. and Obsidian Insurance Company.
If you have a problem with a MASA plan. Because the product is regulated differently in each state, the state insurance department where you live is the main regulator to contact; the National Association of Insurance Commissioners lists every state department at naic.org. In Florida, where MASAF operates as a prepaid limited health service organization, a category of plan that Florida law says can cover ambulance services, the certificate of authority comes from the Florida Office of Insurance Regulation, and the Florida Department of Financial Services takes consumer complaints through its Insurance Consumer Helpline, 1-877-693-5236.
Lawsuits
A complaint is an allegation, not a finding.
More on the lawsuitsShow less
Wilson v. Medical Air Services Associates, Inc., 6:26-cv-00666 (D. Or.). A putative class action under the Telephone Consumer Protection Act filed April 3, 2026. The complaint alleges three promotional text messages in February 2026 to a number on the National Do Not Call Registry, including offers of "3 months FREE" on an annual membership and a message from "Ana Resende at MASA" linking to masaaccess.com. The docket shows a notice of settlement filed May 29, 2026; on July 15, 2026 the court said it would oversee fourteen TCPA cases brought by the same plaintiff and would not act on them until it ruled on a motion to deny class certification in a different case (Wilson v. Freeway Insurance); and on August 20, 2026 this case was stayed. The docket does not state the settlement terms. The defendant is captioned "Medical Air Services Associates, Inc."; the complaint does not say how that name relates to Medical Air Services Association, Inc.
Medical Air Services Association, Inc. v. CareFlite, 4:21-cv-00153 (N.D. Tex.). A suit filed by MASA in February 2021 against CareFlite, an air and ground ambulance operator, in federal court on diversity grounds. The docket lists the nature of suit as libel and slander and does not describe the claims further. It shows a November 1, 2021 order partially dismissing claims with leave to amend, a joint stipulation of dismissal on December 16, 2021, and a final judgment on January 27, 2022 dismissing all claims with prejudice.
Two 2024 federal cases in the Southern District of Florida naming the company are employment disputes, not consumer matters.
Court & Public Records
Wilson v. Medical Air Services Associates, Inc.
FiledPutative class action under the Telephone Consumer Protection Act alleging three promotional text messages in February 2026 to a number on the National Do Not Call Registry. The docket shows a notice of settlement filed May 29, 2026, with no terms stated; on July 15, 2026 the court said it would oversee fourteen cases brought by the same plaintiff and would not act on them until it ruled on a motion to deny class certification in Wilson v. Freeway Insurance Services of America; on August 20, 2026 the case was stayed until further order. The defendant is captioned "Medical Air Services Associates, Inc."
Medical Air Services Association, Inc. v. CareFlite
DismissedThe docket shows an order partially dismissing claims on November 1, 2021, a joint stipulation of dismissal on December 16, 2021, and a final judgment on January 27, 2022 dismissing all claims with prejudice.
Case details: Medical Air Services Association, Inc. v. CareFliteShow less
Suit brought by MASA against CareFlite, an air and ground ambulance operator, filed in federal court on diversity grounds; the docket lists the nature of suit as libel and slander.
Who runs MASA seminars and what MASA sells
Who is behind the seminars. The seminar registration form asks for consent to be contacted by Medical Air Services Association, Inc. MASA's Terms say Medical Air Services Association, Inc. d/b/a MASA runs the masaaccess.com membership site, and the site footer calls it an Oklahoma corporation and owner of the MASA Global, MASA MTS and MASA TRS trade names. MASA's consumer disclaimers add that "MASA, Medical Access & Service Advantage, and MASA Direct" are fictitious names of MASA Holdings, Inc., a Delaware corporation, affiliated with Medical Air Services Association, Inc., Medical Air Services Association of Florida, Inc. (MASAF) and MASA Insurance Services, Inc. (MISI), with "jurisdictional registrations in progress". MASA's contact page and disclaimers give the address as 1301 International Parkway, Suite 300, Sunrise, FL 33323.
What it sells. MASA memberships pay emergency ground and air ambulance bills that a member's primary insurance leaves unpaid; the plan comparison also lists hospital-to-hospital transfers and repatriation, and says members 50 or older can upgrade to a lifetime plan. MASA states that it is not a provider of medical transportation, uses third-party transport providers, and does not own or lease any vehicles or aircraft. The legal form differs by state: in Florida, MASAF is licensed as a prepaid limited health service organization under Chapter 636, Florida Statutes; in Alaska, Delaware, Iowa, Michigan, New Mexico, Pennsylvania, Washington and eleven other listed jurisdictions, MISI offers insurance coverage through Obsidian Insurance Company; in Tennessee and Wyoming, MASA describes its product as a membership plan, not insurance. The seminar site's footer says MASA membership products are not sold in those listed insurance jurisdictions, or in New York and New Jersey.
More company historyShow less
Medicaid. The seminar pages say state laws may prevent Medicaid recipients from enrolling, and that registrations from people on Medicaid will not proceed. MASA's Tennessee disclaimer notes that TennCare Medicaid covers air ambulance transport with no out-of-pocket cost to the enrollee.
Size. MASA says it was founded in 1974, protects more than two million members worldwide and has more than 400 employees.
Company Relationships
- Affiliated withMASA Holdings, Inc.
- Affiliated withMedical Air Services Association of Florida, Inc.
- Affiliated withMASA Insurance Services, Inc.
Frequently Asked Questions
Is the MASA seminar really free?
MASA says the seminar and lunch cost nothing for you and a guest and that there is no obligation to buy. The event is a sales presentation of MASA memberships, and MASA's Terms say attendees may receive follow-up calls, texts or emails afterwards. Registering also gives MASA and up to 10 marketing partners consent to contact you, which you can revoke by calling (855) 595-2034 or (877) 854-6389.
Who runs masaseminars.com?
The seminar registration form names Medical Air Services Association, Inc., an Oklahoma corporation based at 1301 International Parkway, Suite 300, Sunrise, Florida, which owns the MASA Global and MASA MTS trade names. MASA's disclaimers say MASA, Medical Access & Service Advantage and MASA Direct are fictitious names of MASA Holdings, Inc., a Delaware corporation, affiliated with Medical Air Services Association, Inc., Medical Air Services Association of Florida, Inc. and MASA Insurance Services, Inc. BBB lists masaseminars.com on its MASA Global profile.
Is MASA insurance?
It depends on the state. MASA's disclaimers describe a prepaid limited health service organization licensed in Florida (MASAF); insurance coverage sold by MASA Insurance Services, Inc. through Obsidian Insurance Company to residents of 18 listed jurisdictions, including Alaska, Michigan, Pennsylvania and Washington; and "a membership plan and not insurance coverage" in Tennessee and Wyoming. Regulators have disagreed with the membership label before: Michigan's insurance department stated in an April 21, 2025 cease and desist order, subject to a hearing on request, that the company had acted as an insurer in Michigan without a certificate of authority, and Alaska's division determined in 2012 that the membership program was insurance.
How much does a MASA membership cost?
MASA's plan comparison lists Emergency Shield Plus at $63 a month for a single plan or $80 for a family plan, or $5,200 (single) and $6,400 (family) for a lifetime plan, which members 50 or older can upgrade to. Prices exclude a one-time initiation fee that the page does not quantify, so ask for the total cost in writing before you sign. Benefits and prices can differ by plan and state; the agreement or policy you sign controls.
How do I cancel a MASA membership?
Call MASA's cancellation line at (888) 644-6781, or member services at (800) 643-9023, and also put the request in writing to MASA - Member Services, 1301 International Parkway, Suite 300, Sunrise, FL 33323, or [email protected], so you have a dated record. A monthly plan renews each month unless you cancel before the next month starts, so cancel before your next billing date. MASA's website does not state a refund period; check the cancellation terms in the agreement for your state. If you are charged after cancelling, dispute a card charge with your card issuer in writing within 60 days of the statement; for a draft from your bank account, tell your bank you revoked the authorization and report the draft within 60 days of the bank statement. You can also complain to your state insurance department.
How do I stop MASA calls and texts?
Reply STOP to any MASA text, and call to revoke your consent: the seminar registration form gives (855) 595-2034 and MASA's Terms give (877) 854-6389. MASA's Terms say the consent you give covers MASA, its affiliates and agents and up to 10 marketing partners, with up to 30 messages a month, so ask that the revocation cover all of them. Add your number to the National Do Not Call Registry at donotcall.gov and report later unwanted calls to the FTC at reportfraud.ftc.gov. A federal class complaint filed in 2026 against the similarly named "Medical Air Services Associates, Inc." (Wilson v. Medical Air Services Associates, Inc.) alleges promotional texts to a number on the registry; it is an allegation, and the court stayed the case in August 2026.
How do I submit an ambulance bill to MASA?
Do not pay the bill yourself. Write your MASA member number clearly on the front of the ambulance bill and send it through the member portal, by email to [email protected], or by mail, with the Explanation of Benefits and run notes if you have them. Bills must reach MASA within 180 days of the date of service, and MASA asks you to allow 30 business days for processing once all documents are in.
What regulator action has MASA faced?
The Michigan Department of Insurance and Financial Services issued an Order to Cease and Desist (Case No. 25-18215) on April 21, 2025, based on staff findings that Medical Air Services Association, Inc. acted as an insurer in Michigan without a certificate of authority; the order is effective on service and gave the company 30 days to contest the findings at a hearing. MASA had told the department it did not consider its product regulated insurance. Earlier, the Alaska Division of Insurance and the company resolved Cease and Desist Order D 12-04 by a stipulated final order dated August 20, 2012, under which MASA withdrew its hearing request and agreed to stop offering memberships in Alaska.
Can I attend a MASA seminar if I have Medicaid?
Usually not. MASA's seminar pages say Medicaid already covers emergency medical transport and that state laws may prevent Medicaid recipients from enrolling in MASA plans, so a reservation from someone on Medicaid will not go ahead. In Tennessee, for example, MASA's disclaimer notes that TennCare Medicaid covers air ambulance transport at no cost to the enrollee and that applicants must attest they are not on Medicaid. If you are unsure whether your coverage counts, call the event hotline at 855-786-2053 before registering.
Sources (10)
Masa Seminars (own site)
- MASA Seminars About Us page masaseminars.com
- MASA Seminars registration form consent text masaseminars.com
Public records
- Alaska Division of Insurance Stipulated Agreement and Order, Case D 12-04 commerce.alaska.gov
- CourtListener docket 6:26-cv-00666, D. Or. courtlistener.com
- Michigan DIFS Order to Cease and Desist, Case 25-18215 michigan.gov
Review sites
Other
- MASA What is MASA page, company statement masaaccess.com
- MASA consumer disclaimers info.masamts.com
- MASA Terms and Conditions, updated May 7, 2026 info.masamts.com
- MASA Compare Plans page masaaccess.com