Mary's Cocker Haven

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Primary phone: (719) 306-8118
• Primary email: [email protected]
• Official website: https://maryscockerhaven.com/

Locations

About Mary's Cocker Haven

Mary's Cocker Haven is a home-based dog breeding operation run by Mary Dugan in Peyton, Colorado, about 20 minutes from Colorado Springs. The business breeds AKC-registered American Cocker Spaniels, Cockapoos, and Miniature Dachshunds, and its official site, maryscockerhaven.com, lists puppy prices that vary by litter and traits -- individual litter listings reviewed ranged from about $2,200 up to $3,500 or more -- with financing offered through a third-party lender, Terrace Finance LLC.

The Better Business Bureau lists the business at 17466 Blue Lake Lane, Peyton, CO 80831, with a file opened April 19, 2016, and a phone number of (719) 306-8118 — matching the phone number the company's own site lists. The business can also be reached by email at [email protected].

Is Mary's Cocker Haven Legitimate?

Mary's Cocker Haven's BBB file shows an A+ letter rating but explicitly states the business is not BBB Accredited; the profile currently shows 0 customer reviews and 0 complaints on file. BBB itself notes its rating is not an endorsement of the business, and complaint history on a profile generally only covers a recent multi-year reporting window -- 0 BBB complaints should not be read as "no one has ever complained."

ComplaintsBoard.com hosts a single complaint thread (22 comments) plus a separate standalone complaint about the business, together spanning 2015 to 2026:

• 2015: A Winnipeg, Canada buyer alleges two puppies arrived with bacterial skin infections and poor coat condition, unfulfilled promises of update photos, and unreimbursed veterinary costs the buyer put at over $250 in the original post and $450 in a later comment. A commenter identifying herself as Mary of Mary's Cocker Haven responded in the thread defending her care practices -- ComplaintsBoard does not mark this as a verified official company response, so it should be read as a self-identified reply, not a confirmed one. Numerous other commenters, including several identifying as past customers, offered detailed conflicting accounts over the following decade, both supporting and disputing the original complaint.
• 2024: An Atlanta, Georgia couple filed a separate, standalone complaint alleging a DNA test showed a dachshund puppy they purchased carries two copies of the Merle gene ("double dapple"), and asked the breeder to stop breeding dachshunds. Two copies of the Merle gene is a pairing veterinary genetics sources (UC Davis VGL, AKC) associate with elevated risk of hearing and vision defects; USAComplaints.com has not independently verified this complainant's specific DNA result or which breeding pair produced their puppy. Separately, a 2025 litter listed on the breeder's own site pairs a Blue Tan Longhair sire with a Blue Tan Dapple dam -- not, on its face, a dapple-to-dapple pairing -- which neither confirms nor disproves the 2024 complainant's claim about their own puppy's parentage.
• March 2025: A commenter on the 2015 complaint thread, identifying as a past customer, alleged the breeder's husband personally performs tail docks and dew claw removal at home, described their now 10-year-old dog as having had a lifelong neurological disorder that a veterinarian attributed to likely inbreeding, and said the dog remains fearful of grooming.
• July 2026: A separate commenter on the same thread alleged a cocker spaniel purchased in July 2025 was diagnosed with renal dysplasia -- described as a congenital, genetic condition -- by two board-certified veterinary specialists, and separately mentioned the puppy had an E. coli infection at 9 weeks old.

A separate Ripoff Report listing (Report #1530577, posted September 30, 2024) alleges a cocker spaniel puppy was diagnosed with coccidia (a parasite) within 72 hours of receipt, that Coccidia is not covered by the seller's health guarantee, that the purchase agreement misstated the puppy's sex and the seller did not correct it after being asked, and that the buyer was not allowed to see a barn area where multiple dogs could be heard barking.

These are individual, unverified consumer accounts on third-party platforms -- USAComplaints.com has not independently confirmed any of them, and the same public comment threads also contain numerous detailed positive accounts from other buyers disputing the more serious characterizations. USAComplaints.com has not received any submitted complaints about this business as of this writing.

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