Little Spoon Reviews, Complaints & Contacts

Contacts

EmailAddress

• Official websitelittlespoon.com ↗

Customer service & general contact

• Care Team email[email protected]
• Care Team text line (text messages)(415) 855-4155
• Help Centerkb.littlespoon.com/en_us ↗

Other contacts

• Testing Transparency hub (results by lot code)littlespoon.com/testing-hub ↗

Locations

• Headquarters31 Bond St, 4th Floor New York NY 10012

Is Little Spoon Legitimate?

BBB, Trustpilot

Legal name

Little Spoon, Inc.

Business type

Subscription baby, toddler and kids food delivery and retail brand, plus organic infant formula

Website

littlespoon.comSource: Little Spoon website, checked 2026-10-28

Headquarters

New York, NYSource: Little Spoon Privacy Policy, checked 2026-10-28

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

What Customers Say: BBB, Trustpilot and This Site

No published complaint reports are currently linked to this profile.

BBB. The Better Business Bureau lists Little Spoon Inc. at 31 Bond St, New York, the same address as the Terms. It rates the business F and shows it is not BBB accredited; among the reasons for the grade, BBB cites the number of complaints filed and the company's failure to respond to 15 of them. BBB shows 51 complaints in the last 3 years, 7 of them in the last 12 months, and 23 customer reviews averaging 1.09 out of 5 stars. A BBB grade reflects how a business handles complaints and other BBB criteria; it is not a test of the food itself.

Trustpilot. Trustpilot shows a 4.0 TrustScore across 165 reviews for littlespoon.com, a profile claimed by the company, with 59 reviews in the last 12 months and the company replying to 87% of negative reviews. Trustpilot notes the company has not recently invited customers to review, so the reviews may not be representative. The star split is 75% five-star and 18% one-star.

BBB complaints and Trustpilot reviews are separate sets and should not be added together. Both are customers' own accounts.

Cancel, Skip, Refund or Report a Damaged Box

Cancel or pause a plan. Little Spoon's Help Center says to log in, open "My Products + Orders", click "Edit" next to the product and choose pause or cancel. If there is more than one product on the account, each must be cancelled separately.

The Saturday cutoff. The Help Center puts the cutoff for all changes, including editing, pausing or cancelling, at 5:00 PM EST on the Saturday before the scheduled delivery, and says a reminder email goes out on the Thursday before orders lock. The Terms (section 4.1) say the cutoff for each order is shown in the account's delivery schedule, so check the time listed there. An order that has already been processed or charged, is being prepared or is in transit "will not be cancelled or refunded" and arrives as scheduled.

Skip. In the account's "Delivery Schedule" tab a delivery can be skipped, modified or shifted; the Help Center says up to four shipments can be skipped at a time, because orders are shown up to two months ahead. Orders ship every two weeks.

First orders. Section 4.1 of the Terms says first-time orders may not be cancelled without the company's authorization, and section 4.4 says first-time orders cannot be cancelled and are not refunded. The Help Center says first orders cannot be cancelled once placed, but the Care Team can reschedule the delivery or change the menu.

Damaged, warm or leaking items. The Terms (section 5) make the customer responsible for inspecting each delivery on arrival and refrigerating perishable products right away at 38F or below. If a product seems unfit to eat, the Terms say to contact [email protected] and not to discard it before photographing the problem and the lot code on the bottom of the container. The Help Center says Babyblends should arrive below 40F or cold to the touch, to check with a food thermometer if in doubt, and never to use a blend with a broken seal or leaking food. Cups that arrive frozen are normal and can go in the freezer or the fridge. For infant formula, the Help Center says not to use a can that arrives dented and to contact the Care Team; refunds are offered for damaged and unusable items, formula is not returnable, and a customer who is simply not happy can be offered a one-time credit toward another purchase.

Refund for a food box. The Terms set out no refund policy for food orders: they say processed, charged or in-transit orders are not refunded and first orders are not refunded. For a box that arrived damaged, warm or spoiled, the Help Center asks customers to contact the Care Team right away. Send the photos and lot codes the Terms ask for, say in writing whether you want a refund to your card or a credit, and keep the reply. If no refund comes for a box you could not use, or for a charge after a cancellation made before the cutoff, the card dispute route on this page applies.

Contacts. The Care Team takes email ([email protected]), text messages ((415) 855-4155) and website chat, 9 a.m. to 9 p.m. Eastern, seven days a week, according to its Help Center; the contact page lists email hours as 9 a.m. to 10 p.m. Eastern. The Help Center says there is no phone support but the team may call back on request.

If the company does not resolve it. Put the request in writing to [email protected] with the account email, delivery date, what went wrong, photos and lot codes, and keep the reply. For a charge you did not authorize or a delivery that never arrived, contact your card issuer: for credit cards, the Fair Credit Billing Act gives you 60 days from the date the first statement showing the charge was sent to dispute it in writing; for debit cards, the Electronic Fund Transfer Act and its Regulation E let you report an unauthorized charge or an error to the bank, and you should do so within 60 days of the statement that shows it.

Advertising Challenge, FTC Review and FDA Records

NAD challenge and FTC letter (2020). In an October 8, 2020 letter to the National Advertising Division (NAD), the FTC's Division of Advertising Practices described a challenge filed by Plum Organics, PBC, a division of Campbell Soup Company. Plum challenged Little Spoon's claims that its baby food is "fresh" and that competitors' shelf-stable baby food is unhealthy. According to the letter, Little Spoon took part in the NAD proceeding but declined to follow the recommendations in NAD's decision, and NAD referred the matter to the FTC and the FDA on May 19, 2020. The FTC consulted FDA staff, who regulate "fresh" claims in food labeling, and wrote that, in deference to FDA's expertise, it "has determined not to take additional action at this time," citing resource and enforcement-priority factors and reserving the right to act later. The letter does not describe NAD's findings. NAD is an industry self-regulation program of BBB National Programs; its decisions are not court rulings or findings that a law was broken.

What Little Spoon Sells and How the Plan Works

Little Spoon, Inc. sells baby, toddler and kids food by subscription on its own site and in stores. Its site lists refrigerated purees (Babyblends), finger foods (Biteables), pouches and YoGos, baby cereal, puffs, plates, lunch meals, snacks, a children's multivitamin, frozen kids' meals and, since March 2026, an organic infant formula. The company dates its launch to 2017.

How ordering works. The Terms (section 1.1) say clicking "Checkout" creates a subscription and charges the card. Section 4.1 says the subscription bills an initial payment and then repeat payments, that the customer is responsible for every charge made before cancelling, and that periodic charges are made without further authorization, based on the Saturday cutoff for order changes. Section 4.4 says the card is not charged for a delivery until after that delivery's cancellation deadline, and that payment must be by credit or debit card (American Express, Visa, Mastercard, Discover or Apple Pay). The Help Center says orders ship every two weeks and that a shipping fee is charged.

Who Is Behind Little Spoon

The Terms identify the operator as Little Spoon, Inc. and its subsidiaries and affiliates. The company's Privacy Policy and Terms give 31 Bond St, 4th Floor, New York, NY 10012 as its address, and its Help Center says it is headquartered in New York City. The Help Center also says all Babyblends are made in the company's own kitchen in Southern California. Ben Lewis is co-founder and chief executive: Consumer Reports addressed its 2025 letter to him as CEO, and the Terms name him as the company's agent for copyright notices.

The infant formula, launched in March 2026, is made in the U.S. by a manufacturing partner that, according to the company, has more than 25 years of experience in infant formula; the partner is not named. Little Spoon says its "No-No List" rules out more than 100 ingredients and additives, including synthetic colors, high-fructose corn syrup and synthetic nitrites.

Heavy-Metals Testing, California Disclosure and Consumer Reports

Federal rules. The FDA has set no binding limits for heavy metals in baby food. Its action levels are non-binding guidance: under its "Closer to Zero" program it issued final guidance in January 2025 on lead in processed foods for babies and young children under 2, and in October 2026 it published draft guidance proposing cadmium action levels.

Testing hub. The company's Testing Transparency hub lets visitors browse by product category (infant formula, Babyblends, Puffs, Baby Cereal, Biteables, Smoothies + YoGos) to see its standards, or enter the lot code from a package to see that batch's results.

Consumer Reports letter (March 13, 2025). Brian Ronholm, Consumer Reports' director of food policy, wrote to Little Spoon's CEO urging the company to comply with Section 110962 of California's Health and Safety Code, which the letter says requires baby food makers to post their arsenic, cadmium, lead and mercury test results on their websites. The letter said that requiring a lot code to see results "is not consumer-friendly and may be inconsistent with" the law, noted that online shoppers cannot see a lot code before buying, urged the company to remove the requirement, and asked for a response by March 27, 2025.

Consumer Reports testing (September 2026). In an article published September 17, 2026 on 48 packaged baby foods from 11 brands, Consumer Reports wrote that it did not find heavy metals above its level of concern in the Little Spoon products it tested, and reported detectable phthalates in the puffs and microplastics in the purees.

Terms: Arbitration, Class-Action Waiver and Opt-Out

The Little Spoon Terms and Conditions (marked "Updated January 2024") state in their opening that they include an arbitration provision, a waiver of the right to bring a class action, and a release of claims. Key provisions:

• Section 9.1: any dispute or claim arising from use of the website or service goes to binding arbitration rather than court, except disputes over infringement of Little Spoon's intellectual property or use of the site or service in violation of the Terms; claims may be brought in small claims court if they qualify.
• Section 9.2: there is no judge or jury in arbitration and court review of an award is limited, but the arbitrator can award the same individual relief a court could.
• Section 9.3: a single neutral arbitrator under the American Arbitration Association (AAA) Commercial Arbitration Rules, Consumer Due Process Protocol and Supplementary Procedures for Consumer Related Disputes.
• Sections 9.4 and 9.6: a written notice of dispute with name, address, facts and relief requested is sent to [email protected]; if the customer starts arbitration, the customer's fees are limited to the AAA consumer filing fee and Little Spoon pays the other AAA and arbitrator fees unless the arbitration is found frivolous or brought for an improper purpose.
• Section 9.7: to the fullest extent permitted by law, proceedings only on an individual basis, not as a class, consolidated or representative action, and a jury trial is waived if a claim goes to court.
• Section 9.8: no claim may be started more than one year after the cause of action arose.
• Section 9.11: an individual may opt out of arbitration by email to [email protected] "within thirty (30) days of the first of the date You access or use the Service."
• Section 9.10: if a court finds the arbitration provisions invalid, the federal and state courts in New York, New York, or another jurisdiction Little Spoon selects, have exclusive jurisdiction.
• Section 10.4: the laws of the State of Delaware govern the Terms.

Whether these clauses are enforceable in a given dispute is decided by an arbitrator or court. For most customers the 30-day opt-out window will already have passed.

Frequently Asked Questions