LendingClub

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 4 historical complaints about LendingClub, published between 2011 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Personal Loan Closed After Investors Funded About 14300 USDPublished Aug 16, 2012 · Historical consumer allegation
• Pre-Approval Letter Led To Loan Cancelled For Lack Of DocumentationPublished May 17, 2012 · Historical consumer allegation
• GetMyOffer.com False Offer, Don't Bother ApplyingPublished Dec 13, 2011 · Historical consumer allegation
• Loan Denied Over Business Income and Husband Not On ApplicationPublished Sep 22, 2011 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website (LendingClub / Happen Bank): https://www.lendingclub.com/
• Member support and privacy line (privacy notice): 888-596-3157 1 complaint mentions this number
• Loan payments and autopay (Help Center article): 844-227-5011
• Help Center: https://www.lendingclub.com/help
• Privacy requests: [email protected]
• Corporate office (Form 8-K cover): 415-930-7440

Locations

LendingClub (now Happen Bank): how to pay, dispute or complain (checked October 11, 2026)

The lender formerly called LendingClub now operates as Happen Bank. The lendingclub.com site is titled "Happen Bank, formerly LendingClub", and its footer says credit and deposit products are provided by Happen Bank, N.A., Member FDIC, a wholly-owned subsidiary of Happen, Inc. Letters, statements and the app may therefore carry either name.

Reach the company. The privacy notice (last updated June 22, 2026) lists 888-596-3157 for questions and privacy requests; the same number appears on the BBB profile. The Help Center article on payments gives 844-227-5011 for payment questions and for cancelling autopay by phone. The mailing address on the site is Happen Bank, N.A., 88 Kearny Street, Suite 600, San Francisco, CA 94108. The Help Center is at lendingclub.com/help.

Payments and autopay. The article "How do I make loan payments?" (last updated March 25, 2026) says the first payment is due one month after the loan is issued and the funds are sent, that you can use autopay or pay by check, phone, debit card or wire transfer, and that to change the autopay account you sign in to the Member Center, choose Settings, then Payment Methods. It adds: "Make sure you've set your autopay up 5 days before your due date". One-time payments can be made by debit card, Google Pay, Apple Pay or cash at participating retail locations, or by check payable to "Happen Bank" with the loan ID on the memo line, mailed to Lockbox Services, P.O. Box 884268, Los Angeles, CA 90088-4268; checks arriving by 4 pm Mountain Time are processed the same day.

Fees and grace period, as the company states them. The same article says "We don't charge prepayment fees or penalties for obligations that are paid off ahead of schedule" and that late fees apply to payments received after a 15-day grace period. The rate disclosure on the site, marked valid as of July 6, 2026, gives a personal-loan APR range of 5.96% to 35.99% and an origination or processing fee of 0.00% to 8.00% of the loan amount, determined at the time of application. Read the Truth in Lending disclosure for your own loan before accepting it.

If an application is declined or not funded. The Help Center says the specific reasons are in the Adverse Action notice, which you find in the Member Center on the Loan Documents page, and that when you apply "we perform a soft credit inquiry". The home-page footnote adds that a hard inquiry appears "only ... if and when a loan is issued". The Help Center also says a response to a pre-approved mail offer triggers a fresh credit-bureau check, and that missing or mismatched documents (identity, employment, income) can lead to a decline.

Cancelling a loan. The Help Center article "Can I cancel my loan application?" (last updated July 13, 2026) says: "Unfortunately, we cannot cancel these loans after a loan has been issued to you and your origination fee will not be refunded." For Happen Bank Financing Solutions loans (point-of-sale financing for health and wellness), the same article says you must request a refund within 30 days of funding, that partial refunds or refunds after 30 days may be subject to interest payment, and gives 800-630-1663, Monday through Friday from 6 am to 5 pm Pacific Time.

Paying a loan off. The article "How do I pay off my loan?" (last updated March 25, 2026) says the amount on the account homepage does not include interest accrued since the last payment, and that you can get the total payoff amount by calling 855-408-1375 or emailing [email protected]. It adds that processing a payoff "may take up to four business days" and that it can take up to 60 days for the payoff to show on your credit report.

If you may miss a payment. The Rates & Fees page says to contact [email protected] or call 877-227-5011 as soon as you know you may have difficulty, and that "all of our members receive a 15-day grace period to make payments with no penalty". The payments article gives 844-227-5011 for payment questions; both numbers are published by the company on different pages and are listed here as written.

Write down what you were told. Keep the loan offer, the Truth in Lending disclosure, the Adverse Action notice, payment confirmations and the dates and names of phone calls. These are the documents a regulator or the company's complaint team will ask for.

Outside complaint routes. The CFPB accepts complaints about loans and bank products at consumerfinance.gov/complaint and says "Most companies respond within 15 days". Happen Bank is a national bank, so the OCC's customer line, listed on HelpWithMyBank.gov as "Customer Assistance: 1-800-613-6743", is another route; its page says to try to resolve the issue with the bank first, offers an online complaint form, and lists Customer Assistance hours as Monday to Friday, 7:00 am to 7:00 pm CT. The CFPB page says you generally cannot submit a second complaint about the same problem, so include the key dates, amounts, communications and supporting documents in the first one. The FTC takes reports at ReportFraud.ftc.gov. Complaints about your credit report entry go to the credit bureau and the lender that furnished the data.

Government actions: the FTC case over hidden fees (2018-2022)

FTC v. LendingClub Corporation (federal court, San Francisco). The FTC sued in April 2018. According to the FTC's case page, it charged that the company "falsely promised loan applicants that they would receive a specific loan amount with 'no hidden fees,'" when it deducted hundreds or even thousands of dollars in up-front fees from loans, told consumers they were approved for loans when they were not, and took money from consumers' bank accounts without authorization. The FTC's 2021 press release adds that, according to the complaint, the company also withdrew double payments and charged consumers who cancelled automatic payments or paid off their loan, which led to overdraft fees. These are the FTC's allegations in the complaint. The same press release says that in an earlier ruling "the court found that LendingClub falsely told loan applicants that their loans were 'on the way' and '100% Backed'".

Outcome. On July 14, 2021 the FTC announced that LendingClub "agreed to pay $18 million" to settle the charges. The press release says the settlement bars the company from making misrepresentations to loan applicants and requires it to clearly and conspicuously disclose the amount of any prepaid, up-front or origination fee and the total amount of funds borrowers will receive. The docket shows the stipulated order was filed on July 14, 2021 and the court granted the stipulation on July 19, 2021. The FTC press release does not quote a company statement, and the order PDF posted by the FTC could not be read as text on October 11, 2026, so this page relies on the FTC's own summary.

Refunds. The FTC's January 18, 2022 press release says it was returning more than $10 million, with payments by PayPal to 15,748 customers who had complained to the company or the FTC and a claims process for other borrowers who took loans before January 6, 2017 and repaid them; the claims deadline was February 16, 2022. The FTC's August 11, 2022 press release says it was sending more than $9.7 million to 61,990 consumers and that this "brings the total amount refunded to consumers to more than $17.6 million". The FTC case page was last updated August 11, 2022. The refund programme is closed to new claims; the FTC says it never requires people to pay money or provide account information to get a refund.

Other regulators. The company's 10-K for 2025 and 10-Q for June 30, 2026 do not name any other pending enforcement action. They say the company "is and has been subject to periodic inquiries, exams and enforcement actions" by federal and state regulators and that it has resolved such matters in a manner "not material" to its results. Happen, Inc. is supervised by the Federal Reserve and the bank by the OCC; the 10-K says that because the bank has assets over $10 billion it is also subject to CFPB supervision. The CFPB's enforcement-actions page returned no result for "lendingclub" or "lending club" on October 11, 2026; state regulators' enforcement databases were not searched exhaustively for this page.

Happen, Inc.: who operates LendingClub and Happen Bank

Who operates it. The legal entity is Happen, Inc., a Delaware corporation headquartered at 88 Kearny Street, Suite 600, San Francisco. According to its Form 8-K, it changed its name from LendingClub Corporation effective June 22, 2026 and moved its stock from the New York Stock Exchange (symbol LC) to the Nasdaq Global Select Market (symbol HAPN); the CUSIP number is unchanged. Its wholly-owned banking subsidiary changed its name on the same date from LendingClub Bank, National Association to Happen Bank, National Association. The 10-K says the company was "founded in 2006" and describes itself as a nationally chartered digital marketplace bank.

What it sells. The 10-K describes personal loans, auto refinance and point-of-sale financing for major purchases, and the website lists LevelUp checking and savings accounts, certificates of deposit, small business loans and financing for health and home-improvement providers. In its marketplace model the company says it sells some of the loans it originates to investors and keeps others on its balance sheet. The company's help article says that if it cannot approve you it may refer you to its lending partners.

How it became a bank. A company post dated January 30, 2021 announces "the completion of our acquisition of Radius Bancorp, Inc." The 10-K and 10-Q state that Happen, Inc. is registered as a bank holding company and runs the business through its bank subsidiary.

Licences. The site footer gives NMLS ID 167439 and says deposits are Member FDIC.

Complaint record as displayed on October 11, 2026

The three public counts below come from different systems and are not added together. All were read on October 11, 2026.

CFPB Consumer Complaint Database. The company is listed as "Lending Club Corp". It shows 1,486 complaints, the first received April 7, 2015 and the most recent April 19, 2022; none was received in the last 12 months. By the database's product labels, 531 are "Payday loan, title loan, or personal loan", 431 "Credit reporting, credit repair services, or other personal consumer reports", 295 "Debt collection", 92 "Consumer Loan" and 76 "Checking or savings account". The most frequent issue labels are "Incorrect information on your report" (345), "Attempts to collect debt not owed" (153) and "Problem when making payments" (150). Company responses are recorded as "Closed with explanation" for 1,270, "Closed with non-monetary relief" for 142 and "Closed with monetary relief" for 74; 161 are marked as not timely. A search for "LendingClub", "Lending Club Bank", "Happen" and "Happen Bank" returned no other company name, so the absence of newer complaints under the old name should not be read as the absence of complaints about the bank.

BBB. The BBB profile for Happen Bank, San Francisco, shows the business as BBB Accredited with an A+ rating, 964 total complaints in the last 3 years and 198 complaints filed in the last 12 months, and a customer review rating of 4.07/5 from an average of 599 customer reviews. BBB's text says its profile for Lending Club was created in April 2010 and that complaints were reviewed in December 2025. Its raw page data gives the accreditation date as January 1, 2008, the file-opened date as April 15, 2010 and the business start and incorporation date as October 2, 2006.

Trustpilot. Trustpilot's page for Happen Bank (lendingclub.com redirects to it) shows 14,985 reviews and a TrustScore of 4.7. It shows the profile as claimed since October 2019 with a paid Trustpilot subscription, says the company invites customers to review "whether positive or negative", and says the company replied to 66% of negative reviews.

This site. The archive holds 4 approved complaints that name Lending Club as the subject, all written in 2011 and 2012: 2 about loan applications that were denied after an offer or pre-approval letter, 1 about a loan cancelled for lack of documentation after the applicant had supplied personal documents, and 1 about a loan closed without notice after investor funding. They are individual accounts, and the company's side is not recorded in them.

Lawsuits and the company's own legal disclosures

The only consumer-facing court matter identified on the public record is the FTC case described under Government actions above. The company's SEC filings state that it is "subject to various claims brought in a litigation or regulatory context" and that it does "not believe that the resolution of the pending claims will have a material adverse effect" on its financial position; no individual consumer class action is named in the 2025 10-K or the June 30, 2026 10-Q.

A CourtListener search on October 11, 2026 returned 175 docket results for the LendingClub name; among the first 20, most are bankruptcy adversary proceedings or individual suits. Individual cases are not listed by name on this page, and no case subject is inferred from a caption.

A securities class action by investors, In re LendingClub Securities Litigation (N.D. Cal., 3:16-cv-02627), was filed in 2016 and its docket was closed on September 24, 2018. It concerned investor claims, not borrower complaints, and is mentioned only so that readers searching for "LendingClub lawsuit" do not confuse it with the FTC matter.

Is LendingClub Legitimate?

Happen, Inc. (formerly LendingClub Corporation) is an SEC registrant listed on the Nasdaq under the symbol HAPN; its filings give its address, financial statements and legal-proceedings notes. Its bank subsidiary is a national bank that the company's filings describe as supervised by the OCC, with deposits insured by the FDIC, and the holding company is supervised by the Federal Reserve. The service is operated through an SEC-reporting parent, Happen, Inc., and its wholly-owned national-bank subsidiary, Happen Bank, N.A., both of which appear in public filings and regulator records.

That record includes a federal court case in which the FTC alleged undisclosed fees and misleading approval statements, which ended in a stipulated order and an $18 million payment announced in July 2021, with refunds distributed in 2022. External complaint counts and ratings from the CFPB, BBB and Trustpilot are listed in the complaint record section, each as displayed on October 11, 2026. The company states its own position in its SEC filings: it does not believe the pending claims will have a material adverse effect.

Before applying, read the Truth in Lending disclosure and the fee table: the company's own page shows origination fees of up to 8.00% of the loan amount, deducted from the proceeds in its representative example. The company's privacy notice states that it "will never ask for your password by phone or email", so confirm any caller's or sender's identity against the company's own site before sharing documents.

Court & Public Records

Company Relationships

• Affiliated with: Happen Bank, National Association

Frequently Asked Questions