Independent profile — not affiliated with LeafFilter
LeafFilter
LeafFilter is the gutter protection (gutter guard) brand of LeafFilter North, LLC, headquartered in Hudson, Ohio, and part of the Leaf Home family of brands. This page lists LeafFilter's own service and warranty channels, how the company describes its warranty, the BBB and Trustpilot figures as displayed on October 14, 2026, and three court matters including a 2023 consumer class-action settlement. Complaints and lawsuits are allegations unless a court or regulator states a finding; the page gives no rating of its own.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 1 historical complaint about LeafFilter, published in 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Official website: https://www.leaffilter.com/
- Free estimate and questions (company contact page): 1-800-290-6106 1 complaint mentions this number
- Service and support (company contact page): 1-800-749-4566
- Support email (company contact page): [email protected]
- Warranty information and registration page: https://www.leaffilter.com/purchase/warranty/
Locations
| Type | Address |
|---|---|
| Headquarters | 1595 Georgetown Rd Hudson OH 44236 |
LeafFilter: how to get service, use the warranty or complain (checked October 14, 2026)
People who search for LeafFilter complaints are usually (a) owners with debris or overflow after installation who want service under the warranty, (b) people who received an in-home quote and are comparing price or financing terms, or (c) people who want to file a complaint. The routes below come from LeafFilter's own pages and public regulator or court pages opened on October 14, 2026; your signed contract and warranty paperwork control over any summary here.
Service and warranty. LeafFilter's contact page lists 'Service & Support 1-800-749-4566' (Monday to Friday 8am to 10pm EST, Saturday 8am to 8pm EST, Sunday 8am to 5pm EST), a general line 1-800-290-6106, the e-mail [email protected] ('with your phone number, zip code, and a description of your experience') and a 'Field Support Center' at 1595 Georgetown Road, Hudson, Ohio 44236. The company's warranty page states: 'If at any time the LeafFilter Gutter Protection system allows your gutters to clog with debris causing your system to fill with water and overflow, or if your residence sustains any interior water damage from such an occurrence, the manufacturer will repair the problem or refund 100% of the material purchase price for all LeafFilter material installed on your home', followed by 'See your representative for details'. The page also describes the warranty as lasting 'for the life of the home' and 'completely transferable' to the next homeowner, and offers a 'Register your warranty' link. The footer adds that 'See local representative for a full copy of warranty' and that 'Proper installation is necessary for the product to function as designed. LeafFilter will correct, under its warranties, any installation errors that could cause any clogs inside the gutters'. The same page also says: 'Once installed, your gutters are guaranteed to never clog again.' Some Trustpilot reviewers say they were told a service visit would cost $125; the warranty page opened does not mention a service-visit charge, so read your own warranty document. Warranty registration is at https://www.leaffilter.com/register/.
If it does not get resolved. Keep your contract, the warranty paperwork, photos with dates and a written record of each call (date, name, what was promised). Put the request in writing (the support e-mail above) and ask for a written response. You can then complain to the Ohio Attorney General or to the attorney general of the state where you live, to your state's contractor-licensing board (the LeafFilter footer lists license numbers for many states), and to the BBB (complaint form: https://www.bbb.org/file-a-complaint/0272-132954203), which publishes the company's response to each complaint.
Quotes and financing. The company's purchase-process page says an on-site estimate gives 'a customized quote that is good for one full year'. Read the contract and any financing agreement before signing; the 'Complaint record' section of this page shows what some Trustpilot reviewers and BBB complainants say about pricing and financing, which are their accounts, not findings.
LeafFilter: who operates it
The company's site footer names LeafFilter North, LLC as the owner of the site and the LeafFilter trademarks ('LeafFilter', 'Leaf Filter', 'Gutter Protection Perfection') and says the product is 'Assembled in the USA'. BBB lists the entity as a limited liability company, headquartered at 1595 Georgetown Road, Hudson, Ohio, with 'over 140 locations throughout the US and Canada', and names Matthew J. Kaulig as founder, Chris Counahan as president and Rocco Mango as CEO. The company's own pages describe LeafFilter as 'A Proud Company of Leaf Home' and list the Leaf Home brands as LeafFilter, Leaf Home Safety Solutions, Leaf Home Water Solutions and Leaf Home Enhancements; BBB's related businesses include Leaf Home Water Solutions, LLC and Leaf Home Garage Flooring, LLC. The company describes its product as a gutter guard with a stainless-steel micromesh screen and a uPVC frame, sold with professional installation; it also sells gutter installation, seamless gutters and gutter cleaning.
LeafFilter complaint record: BBB, Trustpilot and this site
BBB (as displayed on October 14, 2026). The BBB profile for LeafFilter Gutter Protection, Hudson, OH shows 'BBB Accredited Business' and an A+ rating. BBB's raw page data gives the accreditation date as July 15, 2005. The complaints tab shows 1,968 total complaints in the last 3 years and 546 filed in the last 12 months; BBB's note says the profile combines activity for all LeafFilter Gutter Protection locations in the US and Canada. The reviews tab shows 3.62 out of 5 'Average of 6,978 Customer Reviews'. BBB says it may display only part of the complaint text.
Trustpilot (as displayed on October 14, 2026). The profile is a claimed profile (since February 2015) and shows 3.6 with 127,132 reviews; the page shows 'Replied to 98% of negative reviews'. Trustpilot says it does not fact-check reviews. Reviews on the first page, dated October 2026 on the page, describe in the reviewers' words high-pressure sales, price negotiations, a $125 charge quoted for a service visit, and unanswered service requests; others describe a system that 'works well'. These are individual accounts.
This site. One archive post about LeafFilter is linked to this profile: a 2012 consumer report that complains about price paid per foot compared with what a neighbour allegedly paid. It is one person's account and is not verified by this site. The complaints tab of the BBB profile has a 'file a complaint' form (https://www.bbb.org/file-a-complaint/0272-132954203). The BBB, Trustpilot and archive figures are different sources and are not added together.
LeafFilter court record
Zilinsky v. LeafFilter North, LLC (S.D. Ohio, 2:20-cv-06229). A consumer class action filed December 3, 2020. In its final approval order (doc. 107, March 29, 2023) the court records that the plaintiffs alleged that LeafFilter 'materially misrepresented that its gutter protection system would not clog or overflow', and that they asserted 'consumer protection and common law tort claims'. The order defines the class as LeafFilter customers in the United States with a 'Debris-Related Final Issue Code' for a service request, from January 1, 2016 through June 24, 2022, says the settlement 'creates a $5.2 million Settlement Fund', and lists four benefits: vouchers for future gutter cleanings; reimbursement for past gutter cleaning; a combination of vouchers and reimbursement; and partial reimbursement for removal of the gutter protection system. It records that nearly 50 class members objected and approximately 250 opted out. The order is by Judge Michael H. Watson, with a clerk's judgment (doc. 108). The settlement website (leaffiltersettlement.com) could not be opened on October 14, 2026, so claim deadlines are not restated here.
Christian v. LeafFilter North, LLC (N.D. Cal., 3:25-cv-02866; 9th Cir. 25-5312). Filed March 27, 2025. The docket shows an order on August 13, 2025 granting LeafFilter's motion to strike and dismissing the case for lack of federal jurisdiction; plaintiffs appealed on August 21, 2025, and on November 6, 2025 the court denied a motion by LeafFilter to alter the judgment. The motion the court granted is described on the docket as a motion to dismiss and/or strike class allegations. The docket entries opened do not state the claims. The Ninth Circuit docket on CourtListener ends at September 8, 2025 (opening brief due November 13, 2025), so the appeal's status after that date is not known from the sources opened.
Johnson v. Converge Marketing LLC (S.D. Cal., 3:26-cv-01382). LeafFilter removed the case on March 4, 2026; on June 24, 2026 the court granted LeafFilter North's motion to dismiss for lack of personal jurisdiction and gave the plaintiff leave to file an amended complaint after limited jurisdictional discovery. The CourtListener docket also lists later entries dated August 19, 20 and 21, 2026 ('Order', 'Dismiss', 'Order on Motion to Dismiss') without description text, so the current status could not be confirmed.
Fox v. Leaf Home LLC et al. (N.D. Ohio, 5:26-cv-02665). A class action complaint filed October 9, 2026 against Leaf Home LLC and LeafFilter North, LLC (doing business as 'Leaffilter by Leaf Home', 'Leaffilter Gutter Installation & Guards' and 'Leaf Home Gutter Systems'). The docket lists the nature of suit as 'Labor: Fair Standards' and the cause of action as 29 U.S.C. § 201 (Fair Labor Standards Act); it is an employment wage matter, not a consumer case, and the docket entries state nothing further. The complaint is an allegation.
Other dockets. A CourtListener search for 'LeafFilter North' on October 14, 2026 returned 84 cases, among them Wright v. Leaffilter North (N.D. Ohio 5:25-cv-02354; docket entries of January 28, 2026 'Order Dismissing Case' and March 13, 2026 'Stipulation & Order'), Wilson v. LeafFilter North (N.D. Ohio 5:25-cv-00522), Georgopolous v. LeafFilter North (N.D. Ohio 5:25-cv-00511), Horton v. LeafFilter North (N.D. Tex. 3:25-cv-02318), Reussow v. Leaffilter North (D. Colo. 1:25-cv-01910) and Platt v. LeafFilter North (M.D.N.C. 1:25-cv-00332), and cases in which LeafFilter North is the plaintiff, such as LeafFilter North, LLC v. Marshall (N.D. Ohio 5:26-cv-00044). I did not open the other dockets and make no statement about their claims.
Complaints in lawsuits are allegations. No federal or state enforcement action against LeafFilter was identified in the sources checked on October 14, 2026 (web searches limited to FTC and several state attorney-general sites returned no LeafFilter press release; a state-by-state search was not done; the BBB National Programs site search for 'LeafFilter' on that date returned 'There are no results for that search').
Is LeafFilter Legitimate?
LeafFilter North, LLC is an identifiable operating company: its site footer names the entity and Hudson, Ohio address and lists state contractor license numbers, and BBB lists it as a BBB Accredited Business with an A+ rating since July 15, 2005 (BBB's raw page data). It has a published warranty page and support channels, a court-approved consumer class-action settlement in 2023, and a large volume of BBB complaints (1,968 in the last three years as displayed) and Trustpilot reviews. This page does not rate the company: complaints and lawsuits are allegations unless a court or regulator makes a finding, and the figures above come from different sources that cannot be combined.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Zilinsky v. LeafFilter North, LLC (consumer class action, alleged misrepresentation that the system would not clog) Docket 2:20-cv-06229 | U.S. District Court, S.D. Ohio | Settled | Settled The final approval order (doc. 107) describes allegations that LeafFilter misrepresented that its gutter protection system would not clog or overflow, asserted as consumer protection and common law tort claims. It defines the class (customers with a debris-related final issue code, January 1, 2016 through June 24, 2022), records a $5.2 million settlement fund and four benefit types (vouchers for future cleanings, reimbursement for past cleaning, a combination, or partial reimbursement for removal), nearly 50 objections and approximately 250 opt-outs, and grants final approval on March 29, 2023, with a clerk's judgment the same day. The documents opened do not state whether LeafFilter admitted liability. | Source | |
| Christian v. LeafFilter North, LLC Docket 3:25-cv-02866 | U.S. District Court, N.D. California (appeal: 9th Cir.) | Dismissed | Dismissed The docket shows an order of August 13, 2025 granting LeafFilter's motion to strike class allegations and dismissing the case for lack of federal jurisdiction, judgment on August 21, 2025, a notice of appeal to the Ninth Circuit (No. 25-5312) the same day, and an order on November 6, 2025 denying LeafFilter's motion to alter the judgment. The docket entries opened do not state the claims. The Ninth Circuit docket on CourtListener ends at September 8, 2025, so the appeal's status after that date is not known. | Source | |
| Johnson v. Converge Marketing LLC (LeafFilter North, LLC a defendant) Docket 3:26-cv-01382 | U.S. District Court, S.D. California | — | Filed | Filed — no final outcome recorded LeafFilter North, LLC removed the case on March 4, 2026. On June 24, 2026 the court granted LeafFilter North's motion to dismiss for lack of personal jurisdiction and granted the plaintiff's request for limited jurisdictional discovery and leave to file an amended complaint afterwards. Docket entries dated August 19, 20 and 21, 2026 ('Order', 'Dismiss', 'Order on Motion to Dismiss') have no description text on CourtListener, so the current status could not be confirmed. | Source |
| Fox v. Leaf Home LLC et al. (Fair Labor Standards Act class action) Docket 5:26-cv-02665 | U.S. District Court, N.D. Ohio | Filed | Filed — no final outcome recorded A class action complaint with jury demand filed October 9, 2026 against Leaf Home LLC and LeafFilter North, LLC (and its trade names). The docket lists the nature of suit as 'Labor: Fair Standards' and the cause of action as 29 U.S.C. § 201 (Fair Labor Standards Act). It is an employment wage case rather than a consumer case; the docket entries state no further claims, and the complaint is an allegation. | Source |
Company Relationships
- Affiliated with: Leaf Home
- Affiliated with: Leaf Home Water Solutions, LLC
Frequently Asked Questions
How do I make a LeafFilter warranty claim?
LeafFilter's contact page lists Service & Support at 1-800-749-4566 and [email protected] (ask you to include phone number, zip code and a description). Its warranty page says the manufacturer will 'repair the problem or refund 100% of the material purchase price' if the system allows gutters to clog and overflow, 'See your representative for details'. Keep your contract and dated photos.
What is the LeafFilter customer service phone number?
The company's contact page (opened October 14, 2026) lists Service & Support 1-800-749-4566, hours Monday to Friday 8am to 10pm EST, Saturday 8am to 8pm EST, Sunday 8am to 5pm EST, and 1-800-290-6106 for free estimates and questions.
What did the LeafFilter class action settlement provide?
In Zilinsky v. LeafFilter North, LLC (S.D. Ohio 2:20-cv-06229) the court's final approval order of March 29, 2023 says the settlement created a $5.2 million fund and offered four benefits: vouchers for future gutter cleanings, reimbursement for past gutter cleaning, a combination of both, or partial reimbursement for removal of the gutter protection system. The class covered customers with a debris-related service request from January 1, 2016 through June 24, 2022.
Can I still file a claim in the LeafFilter settlement?
The final approval order of March 29, 2023 says class members 'had the opportunity to submit a claim form' and that members who did not opt out are bound by the settlement. The settlement website could not be opened on October 14, 2026, so no claim deadline is stated here; contact the court or the settlement administrator named in your notice for current status.
Is LeafFilter BBB accredited?
The BBB profile for LeafFilter Gutter Protection in Hudson, Ohio shows 'BBB Accredited Business' with an A+ rating as displayed on October 14, 2026; BBB's raw page data gives the accreditation date as July 15, 2005. The same page shows 1,968 complaints in the last 3 years.
Who owns LeafFilter?
The company's site names LeafFilter North, LLC as the owner of the site and trademarks and calls LeafFilter 'A Proud Company of Leaf Home'. BBB lists Matthew J. Kaulig as founder, Chris Counahan as president and Rocco Mango as CEO.
What do customers say about LeafFilter prices?
Trustpilot reviews dated September and October 2026 include accounts of high quotes that came down after negotiation and of installations considered overpriced, as well as reviews saying the system works well. These are individual accounts; this site does not rate the company.
Where can I file a complaint about LeafFilter?
Options include the company's support e-mail and phone lines, the BBB complaint form (the profile lists the company's responses), your state attorney general's consumer office and your state contractor-licensing board. The company's footer lists contractor license numbers for many states.