Kudrat Partners & Co (M) Sdn Bhd

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Contacts

• Phone: 03-7809 5000
• Alternate (ComplaintsBoard-listed): +60 3 7873 0119

Locations

Is Kudrat Partners & Co (M) Sdn Bhd Legitimate?

Kudrat Partners & Co. is a validly registered Malaysian company (SSM 199401036037), not a shell or unregistered operator. However, Malaysia historically had no dedicated licensing body specifically for debt-collection agencies — industry commentary notes that many agencies advertised themselves as "licensed" even though no such license existed. This changed with the Consumer Credit Act 2025, which came into force 1 March 2026 and created the Consumer Credit Commission (Suruhanjaya Kredit Pengguna, SKP); registration requirements for credit-service businesses, including debt-collection agencies, took effect 1 June 2026 with a transition period running to 31 December 2026. As of this research (August 2026), that transition period is still open. SKP's own website references a "Search for a Regulatee" feature, but this research pass -- like independent re-checks performed since -- was unable to get it to return an actual lookup result for any company, including Kudrat. Kudrat's registration status under the new Act therefore still could not be independently checked one way or the other — this is recorded as not yet checkable, not as a finding against the company.

Separately, a documented pattern of consumer complaints exists across more than one independent platform. ComplaintsBoard lists 5 complaints against the company (1.8/5 rating) dated between 2010 and 2024, alleging late-night calls, home visits, and contact with a debtor's family members. ReviewsTalk hosts more than 20 additional complaint entries, largely from 2014–2017, describing similar aggressive-contact allegations. In September 2023, a Change.org petition titled "Revoke Kudrat Partners & Co. (M) Sdn Bhd License" collected 124 signatures, citing the same categories of allegation and referencing Bank Negara Malaysia's Fair Debt Collection Practices guidance; a petition is a public expression of consumer sentiment, not a regulatory or court finding, and no outcome or regulator response to it was found.

Kudrat Partners & Co. (M) Sdn. Bhd. is registered with the Companies Commission of Malaysia (SSM) under registration number 199401036037 (formerly 321720T), incorporated 28 October 1994. Its SSM-listed business activities are call-centre operations and "activities of collection agencies and credit bureaus," consistent with third-party debt collection. Its own Jobstreet employer listing describes it as "one of the leading Collection Agency in Malaysia," with roughly 10 branches nationwide and 101–1,000 employees, serving local and foreign banks and telecommunications companies as clients. Reviewer commentary on ReviewsTalk names specific banks it has collected for — including Maybank, CIMB, AmBank, RHB, Hong Leong, Standard Chartered, Citibank and HSBC — but this is unverified reviewer commentary, not a relationship confirmed by the banks or by Kudrat itself, and is not treated as an established fact here.

Its registered head office is at Plaza Taragon Kelana, Jalan SS6/6, Kelana Jaya, 47301 Petaling Jaya, Selangor — consistent across ComplaintsBoard's and Jobstreet's listings, though the two disagree on the exact unit number (B01 vs B02). A separate, unrelated business, "Kudrat Group of Companies" (a logistics and shipping-agency group founded in Klang in 1984), shares the "Kudrat" name but is a different entity with no documented connection to this debt-collection company.

On ComplaintsBoard, five complaints are recorded: the original October 2010 complaint (marked resolved), in which a collector allegedly called the complainant's mother to disclose a Maybank credit-card debt, laughed at the complainant's explanation, and threatened an in-person confrontation — the complainant said Maybank itself later agreed to a rescheduled payment plan directly; a June 2019 former-employee complaint about a delayed final payslip; a July 2020 complaint alleging repeated harassing calls and texts, naming several phone numbers and callers used; a March 2022 complaint naming a specific staff member as rude; and a March 2023 complaint alleging middle-of-the-night calls and home visits (the complainant said they intended to file a police report). Only the 2010 complaint is marked resolved; the other four show no recorded company response. That 2010 thread has separately accumulated 31 public comments through 2024 from other individuals describing similar experiences over the following 14 years, including one from March 2024 alleging a collector shouted at the complainant's gate and handed their children a sealed envelope — this is a comment on the original thread, not a separate ComplaintsBoard complaint, but it documents the same pattern continuing well past the five formally logged complaints.

ReviewsTalk hosts a longer, older thread with more than 20 entries from roughly 2014–2017, repeating similar themes: threats made to family members at their home, calls exceeding five times a day, a dispute over whether a payment had actually been received, and questions about how the company obtained a consumer's phone number. Several ReviewsTalk commenters point complainants toward AKPK (Malaysia's Credit Counselling and Debt Management Agency) for legitimate debt-restructuring help instead. All of these are individual, unverified allegations attributed to their named platforms — none has been independently confirmed by this research beyond the fact that the posts exist and read as described.

Employer reviews are more positive than consumer complaints and are kept here as a separate, distinct signal. Indeed shows two separate company-page listings for this employer: one at 4.0/5 from 2 reviews, another at 3.3/5 from 3 reviews (Indeed appears to host duplicate profiles for the same employer). Jobstreet shows a 4.1/5 rating from 12 reviews. Reviewers describe an energetic call-centre culture and available training/coaching, rating culture and job security around 4.5/5, with pay and benefits rated lower (around 3.5/5) than other categories.

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