King Hickory Sofa

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official site: https://kinghickory.com
• BBB-listed business phone: (828) 322-6025

Locations

About King Hickory Furniture Company

King Hickory Furniture Company is a family-owned upholstered-furniture manufacturer founded in 1958 in Hickory, North Carolina — confirmed as a Business Corporation, currently active, by the NC Secretary of State (SOSID 0080813, date formed 10/23/1958). BBB lists the company at 175 employees.

King Hickory makes sofas, sectionals, recliners, swivel chairs, sleepers, and chaises using 8-way hand-tied spring construction and kiln-dried hardwood frames, per its own site. It does not sell directly to consumers: kinghickory.com has a dealer locator and a trade-only High Point Market showroom, but no shopping cart, and its "login" link routes to a separate dealer-only portal (kinghickoryb2b.com). Furniture is sold through independent retailers — dealer listings found during this research include Hickory Furniture Mart, Furnitureland South, Steinhafels, Coffman's, Woodley's, Lexington Furniture, and Schneiderman's.

Is King Hickory Sofa Legitimate?

Yes — King Hickory Furniture Company is a real, currently active North Carolina corporation. The NC Secretary of State's business registry shows it formed 10/23/1958 and still "Current - Active" as of this check, matching the company's own claim of manufacturing since 1958. BBB rates it A+; BBB's profile states the business is not BBB Accredited but does not give a specific reason, so that should not be read as confirming the company never applied -- it's simply a separate status from the letter grade.

We checked CPSC.gov's recall database in August 2026 and found no King Hickory furniture recalls. A CourtListener search turned up one federal docket mentioning "King Hickory Furniture Co., Inc." — United States v. Flowers (W.D.N.C., case 5:04-cr-00001) — but King Hickory was not a defendant there; it was named only as a garnishee/employer in a wage-garnishment writ tied to an unrelated criminal defendant, and that writ was dismissed in December 2024. That is not a lawsuit against King Hickory and is not evidence of business misconduct; no other litigation naming the company was found.

Complaint Pattern

BBB shows 3 complaints against King Hickory filed in the last 3 years, all categorized "Service or Repair Issues":

• September 2025 — a recliner's mechanism damaged its cushioning; the customer called King Hickory's repair attempts "shoddy" and wanted a refund. King Hickory said it "remains committed to working toward a fair and reasonable outcome" but noted the piece was bought through Steinhafels, requiring the dealer's involvement. BBB's own status label for this complaint is "Answered," not "unresolved" -- though the customer rejected King Hickory's response and said the problem remained unfixed, so it is practically unresolved from the consumer's side even though BBB's formal status differs.
• September 2025 — a sofa set's cushions collapsed after a February 2023 delivery. King Hickory said it sent three replacement seat-core sets; the customer said only two arrived and still didn't fit properly. As with the complaint above, BBB's status label is "Answered," not "unresolved," though the customer rejected the response; a later update on the same BBB thread says a King Hickory representative had since reached out to schedule an in-home inspection.
• June 2025 — a $12,000 sectional bought through Furnitureland South showed excessive wear within months; the customer had paid extra for Furnitureland South's own Guardsman warranty plan, which is not a King Hickory product. King Hickory's BBB response states its own fabric warranty is one year from purchase and does not cover normal wear, and that it first heard from Furnitureland South about this specific complaint in July 2025 -- more than two years after the furniture shipped in April 2023 -- after which Furnitureland South arranged replacement casings under its own warranty.

An older complaint from March 2012 (the same complaint linked to this profile from USAComplaints, originally filed on ComplaintsBoard) described a similar pattern: a sofa, loveseat, and ottoman with cushions collapsing by early 2012, King Hickory not responding to two emails, and being referred back to the selling dealer when the customer called. That case was later marked resolved.

Across all four cases, the recurring theme is the same: a cushion or seat-support failure surfacing well after delivery, and King Hickory routing resolution back through the dealer that made the original sale rather than handling it end-to-end itself.

What to Do If You Have a King Hickory Furniture Problem

Because King Hickory sells only through independent dealers, start with the store where you bought the piece — that's the party with your purchase and warranty record, and it's the first step in every resolution described in King Hickory's own BBB complaint responses above.

• Keep your receipt, order confirmation, and any warranty paperwork; note the exact model and fabric/leather so replacement parts match.
• If the dealer can't resolve a defect, King Hickory's BBB profile shows the company does respond to complaints filed there, though recent cases show resolution can still route back through the dealer for the actual repair or replacement.
• Document cushion or frame problems with photos and dates — the recurring complaint pattern above involves issues (cushion collapse, seat-support wear) that surface months to a couple of years after delivery, so a dated record helps if you need to escalate a warranty claim.

Frequently Asked Questions