Kesyup

Contacts

• Recall / refund contact (ZCK01): [email protected]

Bought a Kesyup mattress? What the recall means and how to get your refund

On September 24, 2026, the U.S. Consumer Product Safety Commission (CPSC) announced Recall No. 26-788, titled "ZCK01 Recalls Kesyup Mattresses Due to Risk of Serious Injury or Death from Fire Hazard." The recall covers about 48,405 Kesyup-branded mattresses — 12 inches thick, sold in twin, full, queen and king sizes, with a white top and blue sides/trim, packaged in compressed boxes — sold only on Amazon.com from December 2024 through April 2026 for $100 to $200. CPSC's stated reason: "The recalled mattresses violate the mandatory flammability standard for mattresses, posing a risk of serious injury or death from fire." CPSC reports no injuries or incidents as of the recall date.

You can identify a recalled unit by a sewn-in white label on one side reading "Prototype ID: <PU-US>."

• Stop using the mattress immediately, per CPSC's instruction.
• Contact ZCK01 by email at [email protected] to request your refund — this is the exact contact CPSC's recall notice lists; it is not a phone number or a company website (none is listed in the recall, and Kesyup/ZCK01 does not appear to have its own working website).
• Follow CPSC's stated remedy process: you will be asked to destroy the mattress by writing "Recalled," your name and the date on its top surface in permanent marker, then email a photo of the marked mattress to ZCK01 before disposing of it under your local or state disposal rules.
• Keep records of your Amazon order (order number, purchase date, price paid) and of any email you send to [email protected], including the photo you send as proof of destruction.
• If ZCK01 does not respond or does not honor the refund, CPSC has a specific channel for this: after you have already contacted the company and given it a chance to respond, you can use CPSC's Recall Complaint Form to tell CPSC directly. CPSC's own instructions: "If you have already contacted a company and are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use the form below and explain the situation to CPSC… This form is not how you contact the company about getting your recall remedy."
• Do not sell, donate or give away the mattress. CPSC's notice states: "Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC."
• Report a fire, injury or other safety incident with a recalled mattress to CPSC through SaferProducts.gov (saferproducts.gov/IncidentReporting); this is separate from CPSC's Recall Complaint Form, which is for a company that does not honor the recall remedy. Amazon says that when it learns of a recall it halts affected offerings and informs buyers, so also check your Amazon account's recalls and product safety alerts.
• Unrecognized charge from "Kesyup" or "ZCK01" on your card or bank statement? Start with your own Amazon order history (Your Orders) to see whether it matches a Kesyup mattress purchase you or someone in your household made. If it doesn't match any order you recognize, contact your card issuer or bank to dispute the charge (a chargeback) and ask them to open a fraud investigation — this page found no primary source confirming that "ZCK01" is used as a bank or card billing descriptor separate from being the recall's manufacturer/contact name, so do not assume the two are the same thing without checking your own transaction details first.

CPSC recall (federal safety regulator action)

This page's only regulator record concerning Kesyup/ZCK01 is the CPSC recall itself. CPSC's recall notice states the manufacturer as "S-Q Business (HK) Limited, dba ZCK01, of China" and the product as "manufactured in China." The recall's legal basis is the mandatory flammability standard for mattresses under the Flammable Fabrics Act. CPSC classifies the remedy as "Refund" and gives the exact process described above. As of this page's last check (September 28, 2026), no CPSC enforcement action, civil penalty, or court case tied to this recall was found — only the recall notice itself. No other CPSC recall naming "S-Q Business (HK) Limited" or "ZCK01" was identified in the CPSC pages checked for this page.

Company background

"Kesyup" is a mattress brand name that was sold online at Amazon.com, according to CPSC. CPSC's recall record identifies the manufacturer behind the brand as S-Q Business (HK) Limited, doing business as ZCK01, described by CPSC as "of China" (product "Manufactured In: China"). The Hong Kong Companies Registry's published list of newly incorporated companies records S-Q BUSINESS (HK) LIMITED, company registration number 2690491, as incorporated on May 4, 2018; its current directors, status and address were not checked for this page.

No independent Kesyup or ZCK01 website was found: the domain kesyup.com did not resolve when checked on September 28, 2026, and CPSC's notice lists only an email contact ([email protected]).

Complaint record

Complaint and review sources checked for Kesyup and for ZCK01 on September 28, 2026:

• USAComplaints: 0 complaints submitted about Kesyup or ZCK01 on this site as of September 28, 2026.
• BBB: no BBB business profile identified for Kesyup or ZCK01 in the sources checked on September 28, 2026.
• Trustpilot: no Trustpilot profile identified for Kesyup or ZCK01 in the sources checked on September 28, 2026.
• ComplaintsBoard: no ComplaintsBoard profile identified for Kesyup or ZCK01 in the sources checked on September 28, 2026.
• CFPB: not applicable — Kesyup/ZCK01 sells a physical consumer product (mattresses), not a financial product or service, so the CFPB Consumer Complaint Database does not cover it.

In the sources checked, the main public record for this brand is the CPSC recall notice, which CPSC states involved no reported injuries or incidents before the recall was issued.

Is Kesyup Legitimate?

Kesyup is identified as a mattress brand in the U.S. Consumer Product Safety Commission's recall notice: the U.S. Consumer Product Safety Commission's own recall notice (No. 26-788, September 24, 2026) names the manufacturer as S-Q Business (HK) Limited, doing business as ZCK01, and gives [email protected] as the consumer contact for refunds. That recall, for a mattress-flammability violation, is the only regulatory or complaint record found for this brand in the sources checked here — there is no BBB, Trustpilot, ComplaintsBoard, or USAComplaints record, and no lawsuit was found. This page assigns Kesyup/ZCK01 no rating, score, or "scam" label of its own. If you bought a Kesyup mattress, the practical questions are whether your unit is covered by the recall and whether ZCK01 honors your refund request through the email channel CPSC lists — not a general verdict on the company.

Frequently Asked Questions