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ION Solar Reviews, Complaints & Contacts

ION Solar, LLC is an Orem, Utah residential solar company that designs, permits and installs rooftop systems in 13 states, with installations performed under the contractor licenses of ION Developer, LLC. In November 2024 it settled a Utah Division of Consumer Protection action that alleged 2,999 failures to give Utah customers the solar disclosure statement required by state law; the settlement set a $32,000 fine, with $16,000 of it suspended on condition that the companies comply with the agreement. No published complaint reports are currently linked to this profile.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
PHONE(888) 781-7074Customer support
WEBSITEionsolar.com
HEADQUARTERSOrem, UT
PROFILE CHECKED2026-10-29
Submit a Complaint Call (888) 781-7074 Official website ↗
VERIFIED

Contacts

PhoneEmailAddress

Customer service & general contact

Other contacts

VERIFIED

Locations

  • Headquarters44 E 800 N Orem UT 84057
  • Branch office9057 SE Jannsen Rd Clackamas OR 97015
  • Branch office13275 E Fremont Centennial CO 80112
Show 11 more locations
  • Branch office220 E 104th Ave, #103 Thornton CO 80233
  • Branch office2014 Exploration Way, Unit #2040 Hampton VA 23666
  • Branch office1192 Wigwam Parkway Henderson NV 89074
  • Branch office3894 Old Williamsburg Rd Sandston VA 23150
  • Branch office2697 International Parkway Virginia Beach VA 23452
  • Branch office8300 Corona Loop NE, Suite A Albuquerque NM 87113
  • Branch office12875 E 42nd Ave, Suite 40 Denver CO 80239
  • Branch office205 Sutton Lane Colorado Springs CO 80907
  • Branch office12702 Toepperwein, Suite 230 Live Oak TX 78233
  • Branch office9111 Jollyville Rd, #104 Austin TX 78759
  • Branch office359 CR 202 #4 Kyle TX 78640
EDITORIAL

Is ION Solar Legitimate?

BBB, Trustpilot

Legal name
ION Solar, LLC
Founded
2013
Business type
Residential rooftop solar installer headquartered in Orem, Utah
Website
ionsolar.comSource: ION Solar website, checked 2026-10-29
Headquarters
Orem, UTSource: ION Solar website, Support page, checked 2026-10-29

The privacy policy on ionsolar.com names the operator as ION Solar, LLC. The Utah Division of Consumer Protection settlement agreement describes Ion Solar LLC and Ion Developer LLC as related Delaware limited liability companies, both at 44 East 800 North, Orem, Utah. The BBB profile gives the same Orem address, has had a file on the business since 2013, shows it as BBB accredited since June 2015 and names ION Developer, LLC and Solar Sales, LLC as alternate names.

The website footer states that installations are completed by a licensed electrical contractor, ION Developer, LLC, and lists these license numbers:

  • Colorado EC#0100960
  • Connecticut ELC.0204964-E1
  • Illinois ECC96443
  • Maryland #44027
  • Massachusetts #9245-EL-A1
  • Nevada #0083098
  • New Mexico #391320
  • Ohio #EL.48980
  • Oregon C1524
  • Rhode Island AC005309
  • South Carolina #M114251
  • Texas #30990
  • Virginia #2705169798
  • Wyoming C-49686

Wyoming appears in the license list but not among the 13 states the site names as service areas.

Besides the Orem headquarters, the Support page lists sales offices and warehouses in Clackamas, Oregon; Centennial, Thornton, Denver and Colorado Springs, Colorado; Sandston, Virginia Beach and Hampton, Virginia; Henderson, Nevada; Albuquerque, New Mexico; and Live Oak, Austin and Kyle, Texas. The company runs related brands: ION Home Services, a roofing business, and ION Earth, which it describes as its philanthropic organization working with partners such as Habitat for Humanity.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years
207 reviews · 315 complaints · BBB business grade A+ · average customer rating 2.82 / 5
TrustpilotTrustScore on all reviews
20 reviews · TrustScore 1.6 / 5
EDITORIAL

Complaint record: BBB and the company's own figures

No published complaint reports are currently linked to this profile.

BBB. The BBB profile for ION Solar, LLC in Orem, UT shows an A+ rating and BBB accreditation since June 2015. It lists 315 complaints in the last 3 years, 95 of them in the last 12 months; the most recent complaints are mostly filed as service or repair issues, with others as product issues. BBB customer reviews average 2.82 out of 5 stars across 207 reviews. BBB describes its letter grade as its opinion of how a business is likely to interact with customers; it is calculated separately from the customers' star average. BBB also carries a Government Actions alert on the profile about the Utah settlement described on this page. These figures are BBB's own and are not added to complaints on this site.

Trustpilot. The Trustpilot page for ionsolar.com, which the company has not claimed, shows a TrustScore of 1.6 from 20 reviews.

The company's own figures. ION's Customer Reviews page states '4.5/5 stars from 7,000+ verified customer reviews' and cites its A+ BBB rating. The page does not say which platform that figure comes from, so it cannot be compared directly with the BBB or Trustpilot numbers.

Had an experience with ION Solar? Tell other people what happened.

Submit a Complaint
EDITORIAL

What to do about an ION Solar problem or before you sign

Contact ION first, in writing. The company's Support page lists customer support at (888) 781-7074 (Monday to Friday 7:00 AM to 6:00 PM MST, Saturday 8:00 AM to 4:00 PM) and [email protected]; sales is (855) 208-5625 and [email protected].

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Keep the contract, design document, permit and inspection paperwork and any text or email with your project coordinator, and put the problem, the date and the fix you want in an email so there is a record. To stop project text messages, reply STOP; the company's Terms of Service say one confirmation message follows and then no more are sent.

Before you sign. The company says it handles financing, design, permits and installation, and that it offers 'TPO and financing options' (TPO means third-party-owned: a lease or power purchase agreement).

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The FTC advises checking that contract terms match what ads, proposals and salespeople said, finding out whether lease payments can rise over time, and confirming who gets the tax credits and incentives and whether there are early termination fees (FTC, Solar Power for Your Home). Ask in writing for the contract type (loan, lease or PPA), the name of the lender or system owner, total cost or payment schedule, and any payment escalator. In Utah, the Residential Solar Energy Disclosure Act requires solar retailers to give customers a written disclosure statement; ION settled a 2024 state action alleging that 2,999 Utah customers did not receive it, so if you are in Utah, ask for that statement and keep a copy.

Right to cancel. The FTC Cooling-Off Rule gives buyers three business days to cancel certain sales made at home or at other locations that are not the seller's permanent place of business, and the seller must tell you about that right in writing. Whether it applies to a given solar contract depends on where and how it was signed; read the cancellation notice in your paperwork and send any cancellation in writing within the stated period, keeping proof of the date you sent it. If you do not have a copy of what you signed, ask ION in writing for the signed contract and its cancellation notice. Loan or lease documents may carry their own cancellation terms, and state home-solicitation and consumer laws can add rights of their own, so if the three days have passed, ask your state attorney general's consumer protection office which rules apply to your contract before you assume the deadline is gone.

If ION does not resolve it. Report the problem to the FTC at ReportFraud.ftc.gov and to your state attorney general; the FTC names both on its solar page. Utah residents can also complain to the Utah Division of Consumer Protection, which enforces the state's solar disclosure law. A solar installation is work done by a licensed electrical contractor: ION's site lists the license numbers of ION Developer, LLC by state, so you can look up that number with your state's contractor licensing board and file a complaint there. For a solar loan, complain to the lender and to the CFPB at consumerfinance.gov. If you paid a deposit or other charge by credit card and did not get what was promised, the Fair Credit Billing Act lets you dispute it: write to the card issuer at the billing-error address shown on your statement (a phone call does not preserve these rights) so the letter arrives within 60 days after the first statement showing the charge was sent. A BBB complaint can be filed on the BBB profile for ION Solar, LLC in Orem, UT.

EDITORIAL

Utah consumer-protection settlement

The Utah Division of Consumer Protection investigated Ion Solar LLC and Ion Developer LLC under the Utah Residential Solar Energy Disclosure Act, which requires solar retailers to give customers a written disclosure statement. The Division said it learned of 2,999 Utah consumers who signed solar agreements with the companies without receiving that statement, and it alleged 2,999 violations of Utah Code 13-52-201.

More on regulatorsShow less

The companies signed the settlement agreement on November 1, 2024 and the Division's director signed it on November 4, 2024 (DCP Case No. 141205). The Division imposed a $32,000 fine and suspended $16,000 of it on condition that the companies comply with the agreement; they agreed to pay the other $16,000 by December 15, 2024 and to cease and desist from violating the Act. The violations are allegations; the agreement does not include an admission of them. It covers only the conduct it describes and states that it does not affect civil claims of other parties. BBB shows the action as a Government Actions alert on ION's profile.

EDITORIAL

Federal court cases naming ION Solar

Court records

Federal court records list ION Solar both as a defendant and as a plaintiff. Cases against it include:

More on the lawsuitsShow less
  • Childress v. ION Solar LLC, District of New Mexico (1:25-cv-01254), filed December 16, 2025 under the Telephone Consumer Protection Act, the federal law on telemarketing calls and texts. The public docket copies show the complaint and summons and no ruling.
  • Dominion Energy, Inc. v. Ion Solar, LLC, Eastern District of Virginia (4:24-cv-00092), a federal trademark (Lanham Act) suit in which Virginia Electric and Power Company is a co-plaintiff, opened June 25, 2024 and terminated February 21, 2025. The public docket copy does not show how it ended.
  • Bryant v. Ion Solar, LLC, Eastern District of Texas (4:24-cv-00679): ION removed this state-court case to federal court on July 26, 2024, and it was returned to state court after the federal court ruled on a motion to remand on September 4, 2024.

A complaint states allegations, not findings, and a closed federal case does not by itself show who prevailed.

ION Solar is also the plaintiff in several District of Utah cases, among them Ion Solar LLC v. Marlowe (2:23-cv-00145), Ion Solar LLC v. Bailey (2:23-cv-00371), Ion Solar, LLC v. Maya (2:24-cv-00037) and Ion Solar v. Mott (2:25-cv-00474). In these cases ION is the party making the claims.

PUBLIC RECORD

Court & Public Records

Utah Division of Consumer Protection v. Ion Solar LLC and Ion Developer LLC

Settled

Utah Division of Consumer ProtectionDocket DCP Case No. 141205Source ↗

Settled

The agreement resolves only the conduct it describes, does not affect civil claims of other parties, and does not contain an admission of the alleged violations.

Case details: Utah Division of Consumer Protection v. Ion Solar LLC and Ion Developer LLCShow less

The Division investigated Ion Solar LLC and Ion Developer LLC, both Delaware companies based at 44 East 800 North, Orem, under the Utah Residential Solar Energy Disclosure Act. It alleged 2,999 violations of Utah Code 13-52-201, saying 2,999 Utah consumers signed solar agreements without receiving the disclosure statement the Act requires. In the settlement agreement the Division imposed a $32,000 fine and suspended $16,000 of it on condition of compliance; the companies agreed to pay the remaining $16,000 by December 15, 2024 and to cease and desist from violating the Act.

Childress v. ION Solar LLC

Filed

U.S. District Court for the District of New MexicoDocket 1:25-cv-01254Source ↗

Filed — no final outcome recorded

A complaint states allegations, not findings.

Case details: Childress v. ION Solar LLCShow less

A lawsuit against ION Solar LLC under the Telephone Consumer Protection Act (47 U.S.C. 227), the federal law on telemarketing calls and texts. The public docket copies list the complaint and the summons from December 2025 and no ruling; later entries, including any dismissal or settlement, do not appear there.

Dominion Energy, Inc. v. Ion Solar, LLC

Filed

U.S. District Court for the Eastern District of VirginiaDocket 4:24-cv-00092Source ↗

Filed — no final outcome recorded

The public docket copy does not show how it ended, so it does not show who prevailed; a complaint states allegations, not findings.

Case details: Dominion Energy, Inc. v. Ion Solar, LLCShow less

A suit by Dominion Energy, Inc. and its utility subsidiary Virginia Electric and Power Company against Ion Solar, LLC, brought under the federal trademark law (Lanham Act, 15 U.S.C. 1125). The court record lists the case as terminated on February 21, 2025.

Bryant v. Ion Solar, LLC

Filed

U.S. District Court for the Eastern District of TexasDocket 4:24-cv-00679Source ↗

Filed — no final outcome recorded

The federal docket does not show how the case ended in state court; a complaint states allegations, not findings.

Case details: Bryant v. Ion Solar, LLCShow less

A lawsuit that began in Texas state court and names Ion Solar, LLC as a defendant. ION filed a notice of removal on July 26, 2024, moving the case to federal court. A motion to remand followed, and on September 4, 2024 the court issued its order on that motion and the federal case closed, returning the dispute to state court.

EDITORIAL

Who ION Solar is and what it promises

ION Solar sells and installs residential rooftop solar systems. Its website says it has served homeowners since 2013, handles each project from financing and design through permits and installation, and has completed more than 85,000 installs; these are the company's own figures. The site lists service states of Colorado, Connecticut, Illinois, Maryland, Massachusetts, Nevada, New Mexico, Ohio, Oregon, Rhode Island, South Carolina, Texas and Virginia.

Process. The company describes six steps:

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  • deciding whether solar fits (homeownership, roof age and quality, sunlight);
  • an on-site home assessment, where a specialist measures the roof and tests the service panel;
  • an in-house engineering design with panel count, layout and estimated production;
  • local permits and scheduling, with installation typically done within one day once permits are approved;
  • a local inspection, after which ION asks the utility for permission to connect the system to the grid;
  • turning the system on.

ION says it aims to complete a project within an estimated 60-90 days. Permitting authorities, utility authorization timelines, design changes and electrical modifications can stretch that.

Warranties the company states (Why ION page). Panels: 'a 25-Year Product Workmanship and 30-Year Power Output Warranty'. Inverters: 'MLPE inverters that power your system are protected for 25 years by the manufacturer', and 'The Tesla Power Wall 3 has a 10 year warranty'. Installation: '10-Year Workmanship Guarantee', covering 'all work performed on your home during the installation process (such as rigging, drilling & more)'. The page also names an 'ION Satisfaction Guarantee', described only as a customer service team ready to help if the company falls short of its goal; no refund or other remedy is stated. ION says installation and maintenance are done by its own in-house team rather than outside contractors. The contract you sign controls what is actually covered, so compare it with these statements.

Utility bill. The company's FAQ says you remain a utility customer and receive a monthly bill, typically with a small grid-connection fee, and that if production exceeds use, utilities may offer credits or payouts, depending on the utility.

VERIFIED

Company Relationships

  • Affiliated withION Developer, LLC
  • Affiliated withSolar Sales, LLC
  • Affiliated withION Earth
  • Affiliated withION Home Services
EDITORIAL

Frequently Asked Questions

How do I contact ION Solar customer support?

The company's Support page lists (888) 781-7074 for support (Monday to Friday 7:00 AM to 6:00 PM MST, Saturday 8:00 AM to 4:00 PM) and [email protected]. Sales is (855) 208-5625 and [email protected]. The corporate headquarters is at 44 E 800 N, Orem, UT 84057.

What warranties does ION Solar state?

On its Why ION page the company states a 25-year product workmanship and 30-year power output warranty on panels, 25 years from the manufacturer on MLPE inverters, 10 years on the Tesla Powerwall 3 and a 10-year workmanship guarantee covering work done on the home during installation, such as rigging and drilling. The signed contract determines what is covered and who services each claim.

How long does an ION Solar installation take?

ION says its goal is to complete an installation within an estimated 60-90 days, and that once permits are approved installation typically happens within one day. It lists permitting authority and utility timelines, design changes and electrical modifications as factors that can extend the timeline.

Can I cancel an ION Solar contract?

The FTC Cooling-Off Rule gives buyers three business days to cancel certain sales made at home or at other locations that are not the seller's permanent place of business, and requires the seller to tell the buyer about that right in writing. The cancellation deadline and the address for notice are in the cancellation notice that comes with your contract; send the cancellation in writing and keep proof of the date. The Terms of Service on ionsolar.com cover use of the website and text messages, not the installation contract, so the contract and any loan or lease documents set the cancellation terms that apply to you; if you do not have a copy, ask ION for it in writing. State consumer laws can add their own rights, so if the three days have passed, ask your state attorney general's consumer protection office which rules apply before you give up on cancelling.

What financing does ION Solar offer?

ION's home page says it offers 'some of the best TPO and financing options available in the solar industry' with no upfront cost. TPO means third-party-owned, such as a lease or power purchase agreement. The lender or system owner and the terms are in your contract. The FTC notes that lease payments can rise over time, that ending a lease early can be difficult and expensive, and that with a lease or power purchase agreement the tax credits go to the system's owner rather than to you.

Who holds the contractor license for ION Solar installations?

The footer of ionsolar.com states that installations are completed by a licensed electrical contractor, ION Developer, LLC, and lists license numbers for Colorado, Connecticut, Illinois, Maryland, Massachusetts, Nevada, New Mexico, Ohio, Oregon, Rhode Island, South Carolina, Texas, Wyoming and Virginia. You can look the number up on your state's licensing board.

Where can I report a problem with ION Solar?

Start with ION's support line, (888) 781-7074, or [email protected], and put the problem and the fix you want in writing. If that fails, report to the FTC at ReportFraud.ftc.gov and to your state attorney general, as the FTC advises for solar problems. You can also complain to your state contractor licensing board about ION Developer, LLC, to the lender and the CFPB if the system is financed with a loan, to the Utah Division of Consumer Protection if you live in Utah, and to BBB. A credit card charge for something not delivered as agreed can be disputed under the Fair Credit Billing Act by writing to the card issuer's billing-error address so the letter arrives within 60 days after the first statement showing the charge was sent.