INMO

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.inmo.com/
• Recall support line: 1-888-212-9620
• Recall support (send photo + order number): [email protected]
• General customer service: +1 800-689-8547
• General customer service: [email protected]
• Business inquiries: [email protected]

Locations

Own an INMO Air3? What the recall means and what to do

On September 24, 2026, the U.S. Consumer Product Safety Commission (CPSC) announced Recall 26-797 covering about 1,643 INMO Air3 Smart Glasses sold in the United States. CPSC's notice states the hazard plainly: "The left temple of the recalled smart glasses can overheat during extended use, posing a risk of serious injury or death due to burn hazard." CPSC says the company "has received 10 reports of the AIR3 glasses overheating including reports of a burning sensation to the face and the left side of the ear." The recalled glasses are marked AIR3 and INMO on the frame and were sold at Amazon.com, Inmoxr.com and Kickstarter.com between December 2025 and August 2026 for $900 to $1,300.

• Check your model. Only the AIR3 model is covered by this recall notice. INMO's own recall page (inmo.com/pages/recall) says the identifying label is "located on the inner side of the right leg with model number 'AIR3'."
• Stop using the glasses immediately if you have this model, per both CPSC's notice and INMO's own recall page.
• Get the free fix. The remedy is a firmware update to system version V3.16, done online at no charge. INMO's recall page asks affected owners to email [email protected] with (1) a photo of the product and (2) the order number, if available, and purchase channel.
• Check that the fix is installed. INMO's AIR3 firmware guide says to open Settings, tap "About the Smart Glasses" → System Version, and tap "Update Now" when a new version is detected. Health Canada's notice says to update the firmware to version 3.16 before reusing the product.
• Report an overheating incident or injury to CPSC at SaferProducts.gov.
• Check that the fix is installed. INMO's AIR3 firmware guide says to open Settings, tap "About the Smart Glasses" → System Version, and tap "Update Now" when a new version is detected. Health Canada's notice says to update the firmware to version 3.16 before reusing the product.
• Report an overheating incident or injury to CPSC at SaferProducts.gov.
• Check that the fix is installed. INMO's AIR3 firmware guide says to open Settings, tap "About the Smart Glasses" → System Version, and tap "Update Now" when a new version is detected. Health Canada's notice says to update the firmware to version 3.16 before reusing the product.
• Report an overheating incident or injury to CPSC at SaferProducts.gov.
• Call the dedicated recall line if you prefer: 1-888-212-9620 (9 a.m.-5 p.m. ET, Monday-Friday), per CPSC's notice.
• Note the company's own framing: INMO's website titles this action "VOLUNTARY PRODUCT SAFETY IMPROVEMENT INMO Smart Glass AIR3" and calls it a "voluntary product safety improvement program," while CPSC's own notice calls it a Recall (No. 26-797) conducted in cooperation with CPSC. Both descriptions are quoted here so readers can see the difference in framing for themselves.
• If your issue is unrelated to overheating (e.g., a defective unit, a delayed shipment, or a refund request), use INMO's general customer-service channel — email [email protected] or call +1 800-689-8547 (EST Mon-Fri 09:00-17:00) — rather than the recall-specific contact.
• Keep records of your order confirmation, any photos you send, and INMO's replies, in case you need to follow up.

CPSC Recall 26-797 (September 24, 2026)

The U.S. Consumer Product Safety Commission's recall notice for INMO Air3 Smart Glasses states the following, quoted directly from CPSC's published notice:

• Recall Date / Number: September 24, 2026 / Recall Number 26-797.
• Hazard: "The left temple of the recalled smart glasses can overheat during extended use, posing a risk of serious injury or death due to burn hazard."
• Remedy: "Consumers should stop using the recalled INMO Air3 Smart Glasses immediately and contact INMO for a free repair," described elsewhere in the notice as a system update to firmware version V3.16, done online.
• Units: about 1,643 sold in the United States (plus about 120 in Canada).
• Incidents: the firm "received 10 reports of the AIR3 glasses overheating including reports of a burning sensation to the face and the left side of the ear." These are reports received by the firm, as stated in CPSC's recall notice.
• Importer: INMO International Technology Limited, of China. CPSC separately states that the glasses were manufactured in China.
• Sold At: Amazon.com, Inmoxr.com and Kickstarter.com, December 2025 to August 2026, for between $900 and $1,300.
• Consumer contact named in the notice: 888-212-9620 (9 a.m.-5 p.m. ET, Monday-Friday) and [email protected].

INMO's own recall page (inmo.com/pages/recall) republishes the same hazard, remedy and contact details, but titles the action "VOLUNTARY PRODUCT SAFETY IMPROVEMENT INMO Smart Glass AIR3" and describes it as INMO "conducting a voluntary product safety improvement program," adding: "This recall is being conducted in cooperation with the Consumer Product Safety Commission." Health Canada's matching recall notice states that, as of September 17, 2026, the company had received 10 reports of overheating incidents in the United States and no reports of injuries.

Company background: origin, products and Kickstarter

INMO's own "About Us" page gives this development history, quoted directly: "2021.01 From Coolpad Group, Yingmu Technology Co., Ltd. was established." INMO's site does not further describe the nature of that relationship beyond this single line. The same page's timeline continues: the INMO X series debuted in May 2021; "INMO AIR officially delivered" in April 2022, which the company describes as "the earliest mass-produced and delivered wireless all-in-one AR smart glasses"; INMO AIR2 launched in October 2022 and, per the company, became the top seller in its category on China's JD.com XR storefront by April 2023; INMO GO launched in September 2023; and INMO AIR3, GO2 and an X-series photo model reached "the first batch of blind orders exceeding 10,000 units" in November 2024. The company describes itself as pursuing "the first in China to integrate AI large language models" into AR glasses and says it holds "100+ AR field technology patents" and "30+ patents related to 5G" — claims made on INMO's own site, not independently verified here.

INMO brought the AIR3 model to US backers through Kickstarter. Per a company press release distributed on PR Newswire (Oct 30, 2025), the campaign "INMO AIR3 – 1080P All-in-One Full-Color Waveguide AR Glasses" raised "over US$630,000 from more than 673 backers," with a backer price of "$899 (18% off the $1,099 MSRP)." This lines up with CPSC's own recall notice, which lists Kickstarter.com as one of three channels selling the AIR3 starting in December 2025.

INMO's contact page lists INMO Innovation US Inc. and the address "8 The Green, Ste A, Dover, Delaware, 19901, United States of America." The page does not explain that entity's ownership or its relationship to INMO International Technology Limited, which CPSC identifies as the AIR3 importer. When checked on September 28, 2026, INMO's site listed the INMO GO3 and "Magic AI Glasses J" models.

Complaint record: USAComplaints, BBB, and Trustpilot

Several sources were checked for complaints or reviews about INMO, and each is reported separately below rather than combined into one figure:

• USAComplaints: 0 complaints submitted about INMO on this site as of September 28, 2026 (a search of approved posts turned up no genuine matches for "INMO" — the substring appears only inside unrelated company names such as "Inmod.com" and "Inmobi," or inside ordinary words like "Virgin Mobile").
• Better Business Bureau (BBB): no BBB profile was found for INMO, INMO Innovation US Inc., or INMO International Technology Limited in a BBB business search performed on September 28, 2026.
• Trustpilot: a claimed profile for inmoxr.com (claimed since June 2026) shows a TrustScore of 3.0 out of 5 from 4 reviews, with a star breakdown of 25% five-star and 75% one-star, and a note on the page that INMO has "no recent history of asking for reviews." Individual reviews visible on the page include a five-star review from a US customer (Corey Pendleton, June 30, 2026) describing a resolved product defect: "I had a problem with my original pair… The customer service is awesome and the glasses are amazing!" Two one-star reviews from overseas backers describe different problems: one from Saudi Arabia (updated July 12, 2026) says the reviewer "lost a total of $160 USD… out-of-pocket just to return a defective item"; one from Austria (March 29, 2026) says "it is truly incredible how unreliable this company is… I can only advise everyone against ordering anything here," describing a delivery delay.
• ComplaintsBoard: no ComplaintsBoard listing specific to INMO was identified in the sources checked on September 28, 2026.
• Amazon: INMO's products are sold on Amazon.com per CPSC's own recall notice, but Amazon's listing pages could not be independently retrieved by the tools used for this research, so no Amazon star rating or review count is reported here.

Because each source covers a different population and time window, none of these figures is added to or averaged with any other.

Is INMO Legitimate?

INMO is a consumer-electronics brand with a multi-year, verifiable product history: a January 2021 origin (per the company's own timeline) as a Coolpad Group origin named Yingmu Technology Co., Ltd., several AR/AI smart-glasses series (AIR, AIR2, AIR3, GO/GO2 and X, per its site), a Kickstarter campaign for the AIR3 model that, per an October 30, 2025 company press release, had raised over $630,000 from more than 673 backers, and retail sales on Amazon.com and its own site. It is also the subject of an active U.S. federal product-safety action: CPSC Recall 26-797 (September 24, 2026) for a burn hazard in the AIR3 model, which the company is addressing with a free firmware update and a dedicated recall contact line. INMO has no Better Business Bureau profile and a small (4-review) Trustpilot record with a mixed 3.0-out-of-5 score. This page assigns INMO no rating, score or "scam" label of its own; readers can weigh the recall, the company's product history, and the complaint record above for themselves.

Frequently Asked Questions