Hungryroot Reviews, Complaints & Contacts

Cancel before your shopping window closes (11:59 pm in your delivery address's time zone on the Renewal Date, unless your account shows another time) at hungryroot.com/cancel; you will get a confirmation email. If your first delivery has not arrived yet, text 855-222-5704 before the window closes. After it, you can cancel online in your account or by emailing [email protected]. An order already marked "Processed" cannot be canceled. If you only need a break, the same link lets you pause for up to 8 weeks instead.

Before your shopping window closes, go to Orders, then Upcoming, and select Skip under the delivery. For the next delivery you can also select Manage under its date, then Skip this Delivery. You can skip several weeks ahead, or pause the subscription for up to 8 weeks. If you miss the cut-off, the plan renews and is charged, and the Terms let Hungryroot fill the order with recommended items if you have not edited it.

You can skip, pause, cancel or change the delivery day, plan size, address, card or Food Profile until your shopping window closes. The Terms of Use put that cut-off at 11:59 pm in your delivery address's time zone on the Renewal Date, unless the Orders section of your account shows a different time. Your Renewal Date is listed under Plan Settings.

Use the chatbot (bottom-right icon on the site), which can hand your request to a person, or text a person at 855-222-5704. Staff work 10am to 6pm ET every day except July 4, Thanksgiving, Christmas and New Year's Day, and typically reply within 48 hours, often sooner. The Terms of Use also list [email protected] for refunds, cancellations and damaged or missing items. Close to your order cut-off, make changes yourself in your account rather than waiting for a reply.

Report it within 48 hours of delivery through Hungryroot's delivery help page or at [email protected], with your order details and photos if you can; the Terms of Use set that deadline for damaged, missing or temperature-compromised orders. The Terms say Hungryroot, at its sole discretion, may give a credit, a replacement or a refund. Refunds must be requested within 30 days of delivery and take 10 to 15 business days to process.

Under the Terms of Use, plan credits you do not use during a plan period roll over to the next one and expire 60 days after the date of your last delivered order. Canceling does not erase them, but the same 60-day expiry still applies, and you still pay the full plan price when credits are unused. Customer care credits, gift card balances and referral rewards are treated separately, as an Account Balance described in your Wallet. Reward Credits are forfeited when you cancel.

The Terms of Use (last updated August 2026) require binding individual arbitration of most disputes before National Arbitration and Mediation (NAM) and include a class action waiver. You and Hungryroot can still bring an individual case in small claims court. Before arbitration, you must email a written notice to [email protected] with your name, the email address on your account, a detailed description of the problem and how you want it resolved, and take part in a phone or video meeting; arbitration can start only if the claim is not resolved within 60 days of that email. You can opt out by emailing a signed notice to [email protected] by May 19, 2026 or within 30 days of electronically accepting the Terms, whichever is later. The notice must state that you reject the arbitration provision, identify the Terms by date, and include your name and address.

BBB rates Hungry Root A+, lists it as Accredited since January 28, 2026, and shows 259 complaints in the last 3 years and 125 customer reviews. Trustpilot shows 4.1 out of 5 from 7,401 reviews on a profile the company has claimed. The two sources measure different things, so their figures are not combined.

The corporate office address BBB lists is 7 W 22nd St Fl 6, New York, NY 10010. The Terms of Use give no mailing address for customers and send refund and cancellation requests to [email protected].

Hungryroot does not publish a customer service phone number on its contact page; use the chatbot on the site or text a person at 855-222-5704. The customer service email address is [email protected]. BBB lists (855) 222-0670 for the business, and 1-251-241-5671 on the accessibility page is for screen reader users having trouble with the website.

Molenda v. HungryRoot, Inc., case 1:23-cv-00678, was a proposed class action lawsuit filed in federal court in New York on January 26, 2023. It alleged that Hungryroot renewed California subscriptions without the disclosures and consent California's Automatic Renewal Law requires. The plaintiff voluntarily dismissed the case on April 18, 2023, without prejudice, and no court ruled on the claims. CourtListener also lists four closed federal cases naming the company: two disability access suits and a wage suit in New York from 2017 to 2019, and a supplier suit in California closed in April 2025.

Ben McKean is the founder and CEO. Hungryroot, Inc. is a private company backed by venture and private equity investors. Lightspeed Venture Partners, Lerer Hippeau and Crosslink Capital were early investors, and the private equity firm L Catterton led its $40 million Series C round in June 2021. Individual investors' stakes are not public.

Email [email protected] within 30 days of the delivery date; for a damaged, missing or warm order, report it within 48 hours of delivery. The Terms of Use say refunds of all or part of the plan fee are decided case by case, and groceries cannot be returned. Approved refunds take 10 to 15 business days to process and go to your payment method. If you believe a charge is wrong and Hungryroot does not resolve it, you can dispute it with your card issuer.

Hungryroot, Inc. is a Delaware corporation based in New York, founded in 2015, that sells a personalized grocery subscription under published Terms of Use. BBB rates it A+ and shows 259 complaints in the last 3 years; Trustpilot shows 4.1 out of 5 from 7,401 reviews. Customers who complain describe warm, damaged or missing deliveries, and individual reviews describe trouble canceling and charges for boxes they did not want. A 2023 class action lawsuit over automatic renewals was voluntarily dismissed, and no court ruled on its claims.

Hungryroot is run by Hungryroot, Inc., named in the Terms of Use as owner and operator, with Ben McKean as founder and CEO. Trustpilot reviewers praise food quality, freshness, quick recipes and dietary options, while critical reviews describe delivery problems and a confusing ordering system, and some describe trouble canceling. The plan renews and charges your card automatically unless you skip or cancel before your shopping window closes, so check your Renewal Date under Plan Settings and keep any cancellation email.