Independent profile. Not owned, sponsored or endorsed by House of Puff.

House of Puff Contact Information

House of Puff Inc. is a New York corporation, registered in 2017 and led by co-founder and CEO Kristina Lopez, that sells smoking accessories and a hemp-derived THC spray (the Spritz) through houseofpuff.com. Its phone number is 646-467-1110, its email address is [email protected], and it takes returns of unused goods within 30 days. No published complaint reports are currently linked to this profile.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet
WEBSITEhouseofpuff.com
PROFILE CHECKED2026-11-04
Submit a Complaint Official website ↗
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Contacts

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

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Locations

  • Mailing address1412 Broadway, 21st Floor New York NY 10018
EDITORIAL

Company Information

Legal name
House of Puff Inc.
Business type
Online retailer of cannabis-themed smoking accessories (glassware, stoneware, papers, gift sets) and, in some states, a hemp-derived Delta-9 THC spray called the Spritz
Website
houseofpuff.comSource: House of Puff website, checked 2026-11-04

The seller named in the houseofpuff.com Terms of Use, House of Puff Inc., appears in the New York Department of State's active corporations data as a domestic business corporation first filed in January 2017. Its process address in that record is the Broadway address in the Privacy Policy.

The company names its co-founder and CEO, Kristina Lopez, and publishes a phone number, an email address and 30-day return terms.

EDITORIAL

Complaints and reviews

No published complaint reports are currently linked to this profile.

If emailing [email protected] does not settle a problem with an order, you can file a complaint with the New York Attorney General, whose Consumer Frauds and Protection Bureau mediates complaints from individual consumers. Complaints go through the online consumer complaint form (the "Retail or online purchases" category) or the help line at 1-800-771-7755. Buyers outside New York can also complain to their own state attorney general. You can also report the problem to the FTC at ReportFraud.ftc.gov or file a complaint through BBB.org with BBB Serving Metropolitan New York, which covers New York City.

A bad reaction to the Spritz. See a doctor, and report the reaction to the FDA through its MedWatch system online or at 1-800-FDA-1088.

Reviews. The company's home page shows four short customer quotes that it chose itself: one praises its rolling papers, one a holder, and two name no product.

Had an experience with House of Puff? Tell other people what happened.

Submit a Complaint
EDITORIAL

Returns, shipping, age check and who to contact

Contacts. House of Puff's Contact page gives the phone number 646-467-1110, the email address [email protected] and a contact form, and lists no hours. Its Returns and Exchanges and Shipping pages direct customers to the same email address.

Returns. The Returns and Exchanges page says returns and exchanges are accepted "for any reason as long as you initiate them within 30 days of receipt and the goods are in perfect condition, including the packaging." It also says goods that have been used cannot be returned or exchanged, that the company may refuse a return in unsatisfactory condition, and that returns are started by emailing [email protected]. The FAQ page words the rule slightly differently: returns within 30 days of delivery for unused items in their original packaging. Neither page gives a refund timeline or says who pays return postage, so ask by email before sending anything back.

Damaged or wrong item. The same page says that if an order "arrives broken or damaged, or an incorrect product was shipped," the customer should tell the company within 30 days of delivery and email photos of any damaged product. "Upon receipt of the product," the company says it will examine it and email whether a replacement is due. The stated remedy is a replacement: the page does not mention a refund for damaged items or say who pays to send the product back, so ask by email before mailing it, and keep the item and your photos.

Shipping. The Shipping page says processing "takes 2 business days and shipping typically takes place 4-5 business days via First Class mail," with a tracking email once the order ships. The FAQ page says shipping is "via First Class mail or UPS." The home page advertises free shipping on orders over $50. Retail orders ship within the US only; wholesale orders of smoking accessories ship worldwide.

How to cancel. The FAQ says to email [email protected] as soon as possible. For a new shipping address, the company says it will do its best to make the change before the order ships; to change or cancel an order, it says it will do everything it can before the order is processed. Neither wording promises that the request will succeed. The FAQ and Terms of Use describe no subscription plan.

Payment and disputes. The FAQ says the store accepts major credit and debit cards and PayPal. If an order never arrives or is not as agreed and the company does not resolve it, a credit-card customer can dispute the charge with the card issuer; under the federal Fair Credit Billing Act the written dispute must reach the issuer at the billing-error address shown on the statement (not the payment address) within 60 days after the first statement showing the charge. That federal process covers credit cards; debit-card disputes depend on the rules of the bank and card network. PayPal purchases can be disputed in PayPal's Resolution Center. PayPal's Purchase Protection terms give 180 days from the payment for an item that never arrived, and for an item significantly not as described, 30 days from delivery or 180 days from the payment, whichever comes first.

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The program excludes anything PayPal's Acceptable Use Policy prohibits, and that policy lists drug paraphernalia and certain controlled substances, so coverage for these goods is not assured.

Age check. The site shows a pop-up asking "Are you over 21 years of age?" with Yes and No buttons, and the Spritz product pages say "For adults 21+ only." The Terms of Use say all products are "intended for use by individuals 18 years or older," so the company's statements give two different minimum ages.

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The Spritz. The Spritz is a hemp-derived Delta-9 THC spray sold in two formulas, Social and Serenity. The product pages list a 10 ml vial with 0.2 mg of THC per spray and 30 mg per vial. The FAQ lists the states it ships to and the states it cannot ship to and says that "hemp-derived product regulations vary by state and are always evolving." Check the current list on the FAQ page before ordering.

Federal hemp limit. Under a federal law change taking effect December 11, 2026, unless Congress acts again, final hemp-derived products with more than 0.4 mg of total THC per container fall outside the legal definition of hemp. The 30 mg listed per vial is far above that figure. The product pages still call the Spritz federally legal, relying on the 2018 hemp law, and do not mention the change. Ask the company in writing how it affects orders and returns before buying. State rules can differ and can change on other dates.

EDITORIAL

Who runs House of Puff

Operator. The Terms of Use say "This website is operated by House of Puff Inc." The New York Department of State corporation data lists HOUSE OF PUFF INC. as a domestic business corporation (DOS ID 5068557) with an initial filing date of January 17, 2017 and a process address of 1412 Broadway, 21st Floor, New York, NY 10018. The brand launched publicly by spring 2018 with a $79 starter set called the Lit Kit.

Corporate office. House of Puff does not label any address as its headquarters or corporate office. The Privacy Policy gives 1412 Broadway, 21st Floor, New York, NY 10018 as the address for privacy requests, and it matches the corporation record. The Returns and Exchanges page publishes no return address; returns start by email.

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Owner, CEO and products (company statements). The company does not publish who owns what. The FAQ page calls the business women-owned and women-founded. The Our Story page names Kristina Lopez as Co-Founder and CEO (Remezcla's launch feature calls her Kristina Adduci) and Holly Hager as COO, and describes "luxe accessories and innovative hemp-derived offerings like the Spritz." Collections on the home page include glassware, stoneware, rolling papers, gift sets and edibles. The site also lists wholesale ordering and certificates of analysis for the Spritz.

Governing law. The Terms of Use say they are governed by the laws of the State of New York. They contain no arbitration clause or class action waiver.

EDITORIAL

Frequently Asked Questions

How do I return a House of Puff order?

Email [email protected] within 30 days of receiving the order. The Returns and Exchanges page says items must be unused and in perfect condition, including the packaging, and that the company may refuse a return in unsatisfactory condition. The page does not state a refund timeline or who pays return postage.

What if my order arrives damaged or wrong?

The Returns and Exchanges page says to notify the company within 30 days of delivery and email photos of damaged products to [email protected]; once it receives the product, the company says it will examine it and email whether a replacement is due. The page does not mention a refund for damaged items or say who pays to send the product back, so ask by email before mailing it, and keep the item and your photos.

How long does House of Puff shipping take?

The Shipping page says processing takes 2 business days and shipping typically takes 4-5 business days via First Class mail, with a tracking email. The FAQ page says First Class mail or UPS. The home page advertises free shipping on orders over $50.

Can I cancel an order or change the address?

The FAQ page says to email [email protected] as soon as possible. The company says it will do its best to change an address before the order ships, and will do everything it can to change or cancel an order before it is processed.

What age do I have to be to buy?

To enter the site, the pop-up requires you to be over 21: "You must be over 21 years of age to visit this website." The Spritz product pages also say "For adults 21+ only." The Terms of Use say all products are intended for individuals 18 years or older, so the company's statements give two different minimum ages.

Where does the Spritz ship?

House of Puff's FAQ page says hemp-derived product rules vary by state and lists where the Spritz ships: AL, AZ, CO, DE, FL, HI, IL, IN, KS, ME, MI, MO, MN, MS, MT, NC, NE, NH, NM, NV, OK, OR, PA, PR, SC, SD, TN, TX, UT, WI and WY. Its cannot-ship list is AK, AL, AR, CA, CT, DC, GA, ID, IO, KY, LA, MA, MD, ND, NJ, NY, OH, RI, VI, VT and WV. Alabama appears on both lists, the cannot-ship list uses the code "IO" (Iowa's postal code is IA), and Washington and Virginia are on neither list; for Washington the FAQ points to local dispensaries. The ship-to lists on the Spritz product pages leave out Hawaii. The Shipping page says THC products ship "to all US states and territories where they're legally compliant." If your state is unclear, email [email protected] before ordering. A federal limit of 0.4 mg of total THC per container for final hemp-derived products takes effect December 11, 2026, unless Congress acts again, and the product pages list 30 mg of THC per vial, so ask how that affects shipping too.

Who operates House of Puff?

The Terms of Use say the website is operated by House of Puff Inc., a New York corporation first filed in January 2017.

How do I contact House of Puff?

The Contact page gives the phone number 646-467-1110, the email [email protected] and a contact form. For privacy requests, the Privacy Policy gives 1412 Broadway, 21st Floor, New York, NY 10018.

Does House of Puff publish lab results for the Spritz?

The company's Certificates of Analysis page lists one lot for each formula. The Social and Serenity Delta 9 formulas each show Lot #001, expiring 11/1/26. The New York Dispensary Formula shows Lot #3320HPSO (Social) and Lot #3320HPST (Serenity), both expiring 11/16/24, and those two links open the same sample number. The page says the expiration date on a product often doubles as its batch number, so match your product's date to the list. If no certificate matches, it says to email [email protected].

Is House of Puff a scam?

House of Puff is the online store of House of Puff Inc., a New York corporation registered in January 2017 and led by co-founder and CEO Kristina Lopez. It publishes a phone number, an email address, a New York address and 30-day return terms. No published complaint reports are currently linked to this profile. If an order never arrives, credit-card buyers have federal billing-dispute rights; debit-card disputes depend on the rules of the bank and card network.

Is House of Puff legit?

New York Department of State data lists House of Puff Inc. as an active domestic business corporation, DOS ID 5068557, first filed January 17, 2017, and the houseofpuff.com Terms of Use name that corporation as the operator of the site. Its process address, 1412 Broadway, 21st Floor, New York, is the address in the Privacy Policy. Remezcla covered the brand's launch in April 2018.

What is the House of Puff customer service phone number and email address?

The Contact page gives the phone number 646-467-1110 and the email address [email protected]. It also has a contact form and lists no hours. Return, exchange, cancellation and damaged-item requests all go to the email address.

Where is the House of Puff corporate office?

House of Puff does not label any address as its headquarters or corporate office. The address in its Privacy Policy and its New York corporation record is 1412 Broadway, 21st Floor, New York, NY 10018.

Who owns House of Puff and who is the CEO?

The company does not publish who owns what; it describes itself as women-owned and women-founded. Its Our Story page names Kristina Lopez as Co-Founder and CEO and Holly Hager as COO.

Does House of Puff give refunds?

The Returns and Exchanges page accepts returns and exchanges of unused goods within 30 days of receipt, but neither it nor the FAQ page says how or when money is refunded. Ask at [email protected] before sending anything back, and keep the reply. If a promised refund does not arrive, credit-card buyers have federal billing-dispute rights; debit-card and PayPal disputes follow the rules of the bank, card network or PayPal.

What do House of Puff reviews and complaints say?

The House of Puff home page shows four short customer quotes that the company selected: one praises its rolling papers, one a holder, and two name no product. No published complaint reports are currently linked to this profile.