Independent profile. Not owned, sponsored or endorsed by HotHands.

HotHands Customer Reviews & Contacts

HotHands is a hand-warmer brand distributed by Kobayashi Consumer Products, LLC of Dalton, Georgia. This page covers the October 1, 2026 CPSC recall of the rechargeable model H163650 (about 77,000 units) with the company's refund steps, plus the BBB listing for a related Kobayashi company as displayed on 2026-10-20. No archive complaints are linked.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEhothands.com
HEADQUARTERSDalton, GA
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗
VERIFIED

Contacts

PhoneEmailAddress

Customer service & general contact

  • Kobayashi Healthcare International main line (as shown on its site)800-432-8629

Cancel, billing & returns

VERIFIED

Locations

  • Headquarters245 Kraft Dr Dalton GA 30721
EDITORIAL

Is HotHands Legitimate?

BBB

Legal name
Kobayashi Consumer Products, LLC
Business type
Hand and body warmer brand (air-activated and rechargeable) distributed in the U.S. by Kobayashi Consumer Products, LLC of Dalton, Georgia
Website
hothands.comSource: hothands.com, checked 2026-10-20
Headquarters
Dalton, GASource: checked 2026-10-20

HotHands is a brand sold through national retailers; CPSC's recall page lists Bass Pro Shops, Meijer, Target and The Home Depot and Amazon.com as sellers of the rechargeable model, and names Kobayashi Consumer Products, LLC of Dalton, Georgia as distributor. BBB lists a related entity with an A+ rating and 0 complaints as displayed. The October 1, 2026 CPSC recall applies only to the rechargeable model H163650.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBKobayashi Healthcare International, Inc., Dalton, GA (BBB lists 'HotHands' among thi
1 review · 0 complaints · BBB business grade A+ · average customer rating 1 / 5
EDITORIAL

Complaint record

No HotHands complaints from this site's archive are linked to this page. BBB lists Kobayashi Healthcare International, Inc., Dalton, GA, with a BBB Rating of A+ and the statement "NOT a BBB Accredited Business"; its complaints tab displayed "This business has 0 complaints" on 2026-10-20. BBB page data show a file opened 2014-01-27 and business start 2010-11-11. On that profile BBB lists "HotHands" among its alternate names; BBB does not mention Kobayashi Consumer Products, LLC, which CPSC names as the distributor. BBB's reviews tab showed 1 customer review (1/5 stars) on 2026-10-20, kept separate from the complaint count. A Trustpilot page for hothands.com returned a "page could not be found" message on 2026-10-20; no Trustpilot figures are given. CPSC reported no incidents or injuries for the recalled rechargeable warmers.

Had an experience with HotHands? Tell other people what happened.

Submit a Complaint
EDITORIAL

HotHands complaints: rechargeable warmer recall, refunds and where to complain

This page was checked on 2026-10-20. HotHands has no archive complaints on this site (0 linked reports), so the figures on this page come from the company's own pages, the U.S. Consumer Product Safety Commission (CPSC) and BBB.

  • Rechargeable HotHands warmers (model H163650). The company's recall notice says Kobayashi Consumer Products, LLC is recalling HotHands Rechargeable Hand Warmers, model H163650 (printed on the underside), sold July 2025 through August 2026, and tells owners to "STOP USING THE PRODUCT IMMEDIATELY" and not to dispose of it until the claim is complete. The notice says the recall "does not involve any HotHands Air-activated hand warmers."
  • How to claim the refund. Per the notice: use the "Submit Recall Claim" button on hothands.com/recall-notice-rechargeable (it opens the claims site hothandsrechargeable.expertinquiry.com), receive a claim number, write "Recalled" and the claim number on the product in permanent marker, and submit photos of the marked product, its model number and four-digit batch number, plus a receipt if available. Questions: 866-534-9986 (Mon-Fri, 8 a.m. to 5 p.m. ET) or [email protected].
  • Disposal. The notice and CPSC say not to put the recalled lithium-ion device in the trash, curbside recycling or retail battery-recycling boxes; call your municipal household hazardous waste center first and ask whether it accepts recalled lithium-ion batteries.
  • If the company is not responding to a recall remedy. CPSC's recall page links a Recall Complaint form for that situation. Product incidents can be reported at SaferProducts.gov.
  • Air-activated (single-use) warmers. The company's FAQ says they are one-time use and can be disposed of in regular garbage, and that people with sensitive skin, young children, diabetics and the elderly may have reduced heat sensation, so instructions on the package should be followed.
  • Orders from retailers. The hothands.com FAQ says: "If you purchased one of our products through an online retailer (and not directly from Kobayashi), please contact that retailer for any issues or questions related to the order."
  • Canada. CPSC says about 72 units were sold in Canada. Health Canada posted a joint recall, "HotHands Rechargeable Hand Warmers recalled due to burn hazard" (last updated 2026-10-01), which says: "Immediately stop using the recalled product and contact Kobayashi to obtain a refund." (recalls-rappels.canada.ca)
EDITORIAL

CPSC recall 27-011: HotHands rechargeable hand warmers

CPSC recall number 27-011, recall date October 01, 2026. CPSC's page names the product as HotHands Rechargeable Hand Warmers and gives the hazard as: "The lithium-ion battery and electrical components in the recalled hand warmers can overheat and ignite, posing a risk of serious injury from fire and burn hazards." Remedy: refund. Units: "About 77,000 (In addition, about 72 were sold in Canada)." Incidents/injuries: "None." Sold at Bass Pro Shops, Meijer, Target and The Home Depot and other stores nationwide and online, including Amazon.com, from July 2025 through August 2026 for between $30 and $40. Manufactured in China. CPSC lists the distributor as Kobayashi Consumer Products, LLC, of Dalton, Georgia.

More on regulatorsShow less

CPSC says the recall involves white-and-orange warmers sold in packs of two with a USB-C charging port, model H163650 and a batch number on the underside, and that "Only electric rechargeable hand warmers with the white HotHands logo are included in this recall." The company's notice says the recall followed a recall of OCOOPA brand rechargeable hand warmers (Recall 26-659) and states that its product shares "the identical lithium-ion battery and electrical components" and that no incidents or injuries had been reported. This is a voluntary recall conducted with CPSC; it is not a court finding. A search of CPSC's recall database for "HotHands" and "Kobayashi" on 2026-10-20 returned only recall 27-011. CPSC says contact Kobayashi "for a full refund"; the company's notice says "Eligible consumers will receive a refund." No refund timeline is stated here. Health Canada's joint recall for Canadian buyers is described in the first section.

EDITORIAL

Who is behind HotHands

CPSC and the hothands.com footer name Kobayashi Consumer Products, LLC of Dalton, Georgia as the distributor and operator of the HotHands site. The Kobayashi Americas website lists HotHands among the brands of Kobayashi Healthcare International, Inc., 245 Kraft Dr, Dalton, GA 30721 (800-432-8629), alongside other consumer health brands. BBB lists HotHands among the alternate names on its profile for Kobayashi Healthcare International, Inc.

The company says: "In 1998, Kobayashi broke ground in the Americas, introducing major brands like Hothands®" and that its American corporate campus is in Dalton, Georgia, supported by "some 200 employees" (kobayashiamericas.com/who-we-are, read 2026-10-20). These are company statements.

More company historyShow less

The company says HotHands air-activated warmers contain iron powder, water, salt, activated charcoal and vermiculite, which react with air to produce heat, with temperatures of 100 to 180 degrees F for 1 to 20+ hours depending on the product (hothands.com FAQ; the kobayashiamericas.com FAQ says 1 to 18+ hours). These are company statements.

VERIFIED

Company Relationships

  • Affiliated withKobayashi Healthcare International, Inc.
EDITORIAL

Frequently Asked Questions

Are HotHands rechargeable hand warmers recalled?

CPSC recall 27-011 (October 01, 2026) covers HotHands Rechargeable Hand Warmers, model H163650, about 77,000 units in the U.S., for a lithium-ion battery that can overheat and ignite. The remedy is a refund (CPSC: "full refund"; the company: "Eligible consumers will receive a refund."); the recall does not cover air-activated HotHands warmers.

How do I get a refund for the recalled HotHands warmers?

The company's notice says to stop using the product, use the "Submit Recall Claim" button on hothands.com/recall-notice-rechargeable (it opens the claims site hothandsrechargeable.expertinquiry.com) to get a claim number, mark the product "Recalled" with that number, and upload photos of the marked product, model and four-digit batch number and a receipt if available. Phone 866-534-9986, Mon-Fri 8 a.m. to 5 p.m. ET.

How should the recalled warmer be thrown away?

Per CPSC and the company, not in the trash or curbside recycling or retail battery boxes. Call your municipal household hazardous waste center first to ask whether it accepts recalled lithium-ion batteries.

Who makes and sells HotHands?

CPSC names Kobayashi Consumer Products, LLC, of Dalton, Georgia as distributor, and the hothands.com footer shows the same name. The Kobayashi Americas site lists HotHands as a brand of Kobayashi Healthcare International, Inc. of Dalton.

Can HotHands air-activated warmers be reused or recharged?

The company's FAQ says its warmers are designed for one-time use and can be disposed of in regular garbage. This FAQ describes air-activated warmers, not the recalled rechargeable model.

Why does HotHands say not to apply warmers directly to skin?

The company's FAQ says some people with sensitive skin, especially young children, diabetics and the elderly, may have reduced sensation to heat, and asks users to follow the package instructions.

Can HotHands warmers go on an airplane?

The company's FAQ says they can be taken aboard and used during flight. For the rechargeable lithium-ion model, check the recall status first.

What does BBB show for HotHands?

BBB has no listing under Kobayashi Consumer Products, LLC in our 2026-10-20 search. It lists Kobayashi Healthcare International, Inc., Dalton, GA with an A+ rating, not accredited, and 0 complaints displayed. BBB lists "HotHands" among the alternate names on that profile; BBB does not mention Kobayashi Consumer Products, LLC, which CPSC names as the distributor.