HomeLight Reviews, Complaints & Contacts

Contacts & Login

PhoneAddress

Customer service & general contact

• Buying or selling help (per HomeLight Agent Help Center)(888) 688-0350
• HomeLight Closing Services (title and escrow)homelightclosingservices.com ↗
• Contact form (Agent Help Center)help.homelight.com/contact-us ↗

Account & login

• HomeLight agent portal sign-inagent.homelight.com/dashboard ↗
• Client sign-inhomelight.com/client/sign-in ↗

Official website

• Official websitehomelight.com ↗

Locations

• Headquarters1375 N Scottsdale Road, Suite 140, Scottsdale, AZ 85257
• Branch office100 California Street, Suite 800, San Francisco, CA 94111

Is HomeLight Legitimate?

BBB, CFPB and ComplaintsBoard figures

Legal name

HomeLight, Inc.

Business type

Online real-estate referral platform matching home sellers and buyers with agents (broker license CA DRE 01900940), with Simple Sale cash-offer requests, the Buy Before You Sell program and closing services; mortgage lending is done by an affiliate, HomeL

Website

homelight.comSource: Company website, checked Oct 3, 2026

Headquarters

Scottsdale, AZSource: homelight.com, checked Oct 3, 2026

Independent Sources

Complaint record: USAComplaints, BBB, CFPB, Trustpilot and ComplaintsBoard

USAComplaints: No complaint about HomeLight has been published on USAComplaints.com.

• BBB (profile for HomeLight Inc, Scottsdale, AZ, labeled "Headquarters"): BBB Accredited Business with an A+ rating; BBB's profile data shows accreditation dated October 29, 2019 and a file opened September 27, 2019. The Complaints tab shows 26 complaints in the last 3 years and 4 in the last 12 months, the newest dated September 22, 2026. BBB labels them Service or Repair Issues (9), Product Issues (7), Billing Issues (3), Delivery Issues (2), Order Issues (2), Sales and Advertising Issues (2) and Customer Service Issues (1).
  The Reviews tab shows 1.25/5 stars, an average of 20 customer reviews; the three newest reviews, dated October 20, 2026, September 2, 2026 and June 29, 2026, are one star. In the September 2, 2026 review the reviewer says the business has bad communication and that, while they pursued a loan, an inspector sent for an appraisal looked inside their refrigerator and at their laundry. In the June 29, 2026 review the reviewer says the site required choosing two of three listed agents and that agents began calling before they had agreed to work with anyone (each is the reviewer's account).
• Subjects of BBB complaints dated November 2, 2024 to February 7, 2026 (each is the complainant's account, and HomeLight's answers are displayed on the profile): unwanted calls and emails from agents or investors after submitting a request. One, from February 7, 2026, alleges that contact details were passed to at least eight agents after a cash-offer request. Other subjects are a person who says they received calls about a home they do not own, calls despite the National Do Not Call Registry, and repeated calls after a written request to stop. Another is a person who says they used a program "similar to a bridge loan" and then received daily loan-sales calls. The last is a real estate agent who says they were billed for Pro features after changing brokerages and could not reach support. HomeLight's displayed answers to two of these say it removed the person's contact information from its system.
• CFPB Consumer Complaint Database: the company name "HomeLight, Inc." has 1 complaint, received July 30, 2021 (product: Mortgage; issue: Closing on a mortgage; company response: Closed with explanation; timely: Yes) and none in the last 12 months. The database lists no complaint under the company name HomeLight Home Loans, Inc.
• Trustpilot (homelight.com): 2.0 from 10 reviews; the profile is shown as unclaimed, with the notes "No history of asking for reviews" and "This company hasn't invited their customers, so reviews may not be representative."
• ComplaintsBoard: the HomeLight page shows 3.2 from 15 reviews and 0 complaints, with "Updated on Aug 30, 2026" and a "Claim Your Business" option.

Using HomeLight to sell or buy? What to check

HomeLight, Inc. describes its core service in its Terms of Service this way: "Matchmaking is the core of what we do for real estate. When the time is right, we make a professional introduction between you and one of our Real Estate partners." The same Terms say "HOMELIGHT IS NOT YOUR AGENT, DOES NOT REPRESENT YOU, AND WILL NOT BE PERFORMING ANY REAL ESTATE BROKERAGE SERVICES ON YOUR BEHALF BEYOND INTRODUCING YOU TO QUALIFIED REAL ESTATE PROFESSIONALS," and that any transaction "WILL BE CONDUCTED BY LOCAL REAL ESTATE PROFESSIONALS OR INVESTORS THAT HAVE BEEN REFERRED TO YOU AND ARE NOT AFFILIATED WITH HOMELIGHT, INC." The Terms page shows no last-updated date; the Privacy Policy shows "Last Modified: June 2026."

How HomeLight is paid. HomeLight's client FAQ (homelight.com/client-agent-matching and /selling-starts-here) says: "Finding an agent through HomeLight is 100% free for buyers and sellers, and there's no commitment required." Asked how it makes money, it answers: "When you complete your transaction with the agent recommended by HomeLight, the agent pays us a customary broker-to-broker referral fee." The Terms tell buyers and sellers that HomeLight "MAY RECEIVE payment (a Referral Fee) that may be a percentage of the commission received by the professionals involved in the real estate transaction. There is no charge to you. Any payment is due based on a separate agreement between us and the professional involved," and tell agents that the fee "will be a percentage of the gross commission you earn." The client pages and Terms do not state the percentage of that agent referral fee. HomeLight's FAQ also says you are "under no obligation to work with any of the real estate agents we recommend." Your listing or buyer-agent agreement and commission are between you and the agent, so ask any agent HomeLight introduces to put the commission and any referral arrangement in writing.

Calls, texts and sharing your details. The Terms say that when you submit a request you "authorize us to use and provide this information to make an introduction" and "consent to being contacted by us and by our partners via phone, email, mail or other reasonable means." A separate communications clause covers calls and texts "using an automatic telephone dialing system" "as the law allows, even if those phone numbers are registered by you on any federal or state Do-Not-Call/Do-Not-email registry," and says consent to recurring texts "is not required as a condition of purchase." HomeLight's FAQ explains why it calls: "talking to you about your needs is the best way to ensure you find a perfect fit." The Privacy Policy says HomeLight may disclose personal information to "real estate agents and potential pre-approved cash buyers, with your express written consent or at your direction," and that it may use AI to "assist with phone calls and text messages, including by using artificial or prerecorded voices (some of which may be generated by AI)." The Terms also say that a call with a HomeLight representative or a referred agent through "one of HomeLight's tracked phone numbers" may be recorded: "HomeLight may create a digital audio recording of the call," and you "acknowledge and agree that your phone call may be recorded for quality assurance purposes only."

• Calls: call (866) 627-3398 "to ask to be removed from our promotional calling list."
• Texts: reply STOP to a promotional text; the policy also lists "quit," "end," "revoke," "cancel" and "unsubscribe" as recognized opt-out words.
• Any channel: you may revoke consent "by any reasonable method," including emailing [email protected]; HomeLight says it will honor a request "within a reasonable time, not to exceed ten (10) business days."
• Scope of an opt-out: the policy says that if you have signed up for more than one type of message and do not say which to stop, "we will treat your request as revoking consent for all of our telemarketing calls and texts," and that after you opt out HomeLight may send a one-time confirmation message.
• Emails: use the unsubscribe link at the bottom of the message.
• Agents and investors who already received your details are separate businesses from HomeLight, so each one has to be told to stop. In answers displayed on HomeLight's BBB profile (November 13, 2025 and February 9, 2026), HomeLight wrote that it had manually removed the person's contact information from its system. In text partly masked by BBB, it also asked the person to request removal from any investor who reaches out after being unsubscribed. In the February 2026 thread the complainant replied that they wanted HomeLight itself to contact those recipients.
• Privacy rights (access, deletion, opt-out of sale or sharing): call (866) 627-3398 or use HomeLight's online form; appeals go to [email protected] with the subject "Privacy Request Appeal." The footer has a "Do Not Sell or Share My Personal Information" link.
• Keep dated records of each stop request and each call or text. Unwanted calls or texts can also be reported to the FCC (consumercomplaints.fcc.gov, "Robocalls, Unwanted Calls & Texts") and the FTC (reportfraud.ftc.gov).

Simple Sale cash offers. The Simple Sale page (homelight.com/simple) gives two timing figures: the headline says "Get a no obligation cash offer in 48 hours," and step 2 says "Within 24 hours you get a no-obligation cash offer beside an open-market estimate from a top local agent." It says you can "Close in as few as 10 days or as many as 60," that the date "can move once at no cost" if your next home slips, that buyers purchase as-is with material inspection findings "handled as a credit," and that "Nothing is binding until you sign." On cost it says: "Does a cash offer cost me anything? No. Seeing the offer is free and carries no obligation. Fees are disclosed in writing before you sign, and they come out of proceeds at closing." No fee amount is published on the page. It also says that a seller will "Often" net less than listing on the open market and that "Most sellers net more on the open market. Simple Sale exists for the cases where certainty and speed are worth more than the last few percent." The page text does not name the purchasing entity; the Terms refer to "real estate investment partners," so check who the buyer is and what fees are deducted in the written offer before signing.

Buy Before You Sell (the older address homelight.com/trade-in shows this same page). HomeLight's page describes an "Equity Unlock" of "up to 90% of CLTV (up to $2M), at 0% interest" that is used as the down payment on the new home and "repaid from the proceeds when your old home sells," and says HomeLight "places a backup offer on your current home when you enroll." The page footer lists HomeLight Home Loans, Inc., NMLS ID# 1529229, and homelighthomeloans.com says "HomeLight Home Loans powers HomeLight's Buy Before You Sell program." On cost the consumer page says: "There's no fee to get pre-qualified and no interest on the Equity Unlock. The program fee is disclosed up front and paid when your current home sells. Your agent keeps their full commission." The note under its example calculator says the example "Includes a 2.4% BBYS program fee, an estimated $700 inspection fee and $250 notary/recording fee. Actual results and fees vary," and the page calls its examples "Illustrative examples, not a quote or a prediction."

HomeLight's Agent Help Center "Pricing & Fees" page adds that the program fee "is based on the final sale price of the current home," that "Minimums apply if the final sale price is less than $375,000," that there is "an additional $1,500 fee" if HomeLight Closing Services is not used on one of the transactions, and a $1,500 fee per transaction in Chicago (Cook, Kane, Peoria and Will counties), adding "Pricing subject to change." That page states no percentage. Two HomeLight-hosted pages addressed to loan officers do: lenders.homelight.com/lennar ("Buy Before You Sell | Lennar") says "the fee is 2.4% of the final sale price of the current home. Minimums apply if the final sale price is less than $375,000," and lenders.homelight.com/the-mortgage-link says "the fee is 2.4%* of the departing residence's price" (the asterisk is not explained next to that sentence). Those pages describe lender-partner versions of the program and do not say whether the same rate applies to every consumer, and the Help Center page says "Pricing subject to change," so ask for the program fee in dollars, in writing, for your price.

The consumer page contains the backup-offer wording and no 120-day Home Sale Guarantee sentence. The two lender pages say: "If the client's current home isn't sold within 120 days of purchasing their new home, HomeLight will step in to buy it. The client will receive 100% of the net profits, less our program fee and any additional costs (taxes, insurance, etc.) incurred during HomeLight's ownership, after it sells on the market." Pages change, so read the agreement you are offered for the exact terms. HomeLight's payoff support page (help.homelight.com/bbys-payoff-support) says you can call its payoff department to confirm wire information for Buy Before You Sell or HomeLight Home Loans, and lists "BBYS Program Fee Payment: (415) 906-7541" and "BBYS Loan Payoff: (415) 906-3304," Monday through Friday, "7:00 a.m. MST to 5:00 pm."

Listing Management Pro (for agents). HomeLight's Manage Payments page (help.homelight.com/manage-payments) says monthly subscriptions renew automatically until cancelled in account settings under billing, that you must cancel "at least 1 day before the renewal date," and that "previous charges will not be refunded." It says annual cancellation requests go to [email protected], that brand-new annual sign-ups come with a "14-day money-back guarantee," and that after 14 days you are charged for one month of service, with a one-time prorated refund after 30 days only "within the first 6 months."

HELOC Card. HomeLight's HELOC page says: "HELOC are issued by HomeLight Home Loans, Inc. and cards are issued by Continental Bank, pursuant to a license granted by Mastercard," and that "Your home serves as a collateral for this credit line." The page does not publish rates or fees.

• HomeLight: for buying or selling, HomeLight's Agent Help Center says "please give us a call at (888) 688-0350"; the agent-matching page also lists (424) 297-1583; a contact form is linked at help.homelight.com/contact-us. The same help center says, in answer to whether HomeLight has a support phone number for an account, "No, HomeLight's main form of communication is via email."
• Mortgage or HELOC: the CFPB (consumerfinance.gov/complaint, (855) 411-2372) and your state mortgage regulator; HomeLight's licensing page gives the Texas Department of Savings and Mortgage Lending's hotline, (877) 276-5550, for Texas borrowers.
• An agent's conduct: the agent's brokerage and state real estate licensing agency.
• BBB: complaints can be filed at bbb.org; HomeLight's answers are displayed on its profile.

Licenses and regulator records

California brokerage. The California Department of Real Estate public lookup shows: License Type CORPORATION; Name HomeLight, Inc.; License ID 01900940; status LICENSED; expiration June 29, 2027. Corporation license issued June 30, 2011; former name AgentBrain Corporation; main office 100 California St #800, San Francisco; mailing address 1375 N Scottsdale Rd #140, Scottsdale, AZ. Designated officer Uher, Andrew Justin; "DBA HomeLight"; no current branches; two salespersons listed; and the comment "NO DISCIPLINARY ACTION NO OTHER PUBLIC COMMENTS." HomeLight's licensing page says "HomeLight, Inc. is a licensed real estate broker in the State of California, DRE license # 01900940."

Lawsuits naming HomeLight

Court records

The cases in this section are allegations and procedural events from public dockets on CourtListener (and, for two of the cases, PacerMonitor's docket listings). A complaint's claims are not findings. Rulings are quoted from the court's own orders.

Court & Public Records

Company background

The company's footer and copyright line read "HomeLight, Inc., 1375 N Scottsdale Road, Suite 140, Scottsdale, AZ 85257"; the About page lists offices in Scottsdale and at 100 California Street, Suite 800, San Francisco, and BBB labels its Scottsdale listing "Headquarters." The footer of HomeLight's lender pages (lender.homelight.com/lenders and /lenders/general) instead reads "HomeLight, Inc. 100 California Street, Suite 800, San Francisco, CA 94111." On the homelight.com footer, the separate HomeLight Home Loans, Inc. line reads "1375 N. Scottsdale Rd. #125," and the licensing page uses the same #125 address. A court caption in Hopkins v. HomeLight describes the defendant as "HOMELIGHT, INC., a Delaware corporation."

The California DRE record lists a former name, AgentBrain Corporation. HomeLight's careers page says "Founded in 2012," and the company description displayed on its BBB profile says the same. BBB's profile data shows a business start of April 27, 2011 and an incorporation date of October 5, 2016 (BBB fields not explained on the profile). The California DRE record shows the corporation license issued June 30, 2011. These sources give different years. The company's About page names Drew Uher as Founder and CEO.

Company Relationships

• Affiliated withHomeLight Home Loans, Inc.
• Formerly known asAgentBrain Corporation

Frequently Asked Questions