Independent profile. Not owned, sponsored or endorsed by Homeaglow.

Homeaglow Reviews, Complaints & Contacts

Homeaglow is Homeaglow, Inc., an Austin, Texas company that books independent home cleaners and sells a ForeverClean membership with its low-priced first-cleaning offers. This page explains how to cancel and request a refund, summarizes the 2026 Washington consent decree and the 2024 Pennsylvania compliance agreement, and shows BBB and Trustpilot figures as displayed on 2026-10-20.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEhomeaglow.com
HEADQUARTERSAustin, TX
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗

Contacts & Login

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Settlements & legal notices

Reference numbers (not support lines)

  • Listed by BBBBBB-listed phone (other Homeaglow BBB listings)(833) 450-1848

Other contacts

VERIFIED

Locations

  • Headquarters600 Congress Ave Fl 14 Austin TX 78701
  • Mailing address2711 Centerville Road, Suite 400 Wilmington DE 19808
EDITORIAL

Is Homeaglow Legitimate?

BBB, Trustpilot

Legal name
Homeaglow, Inc.
Founded
2015
Business type
Online marketplace that books independent home cleaners for customers, with a paid ForeverClean membership; Delaware corporation doing business as Dazzling Cleaning, based in Austin, Texas
Website
homeaglow.comSource: checked 2026-10-20
Headquarters
Austin, TXSource: BBB profile for Homeaglow, Austin, TX lists 600 Congress Ave Fl 14, Austin, TX 78701-3263, checked 2026-10-20

Homeaglow, Inc. is a Delaware corporation based in Austin, Texas according to a 2026 Washington consent decree and a 2024 Pennsylvania compliance agreement, and BBB shows the business as started in 2015 in its page data. Its website is live, lists a Terms & Conditions dated June 9, 2026, a Help Center and a support email.

Two state attorneys general have taken consumer-protection action over its introductory-offer and membership advertising: Pennsylvania in an Assurance of Voluntary Compliance signed in 2024 ($30,000) and Washington in a consent decree filed in May 2026 ($2,250,000, with review-practice terms). In both documents the company does not admit the allegations. BBB displays an F rating, 3,705 complaints in three years and an open Ad Review alert, and Trustpilot displays 1.2 from 2,571 reviews, while the company's own site shows 4.8 stars. Read the membership terms and the cancellation path before paying.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBHomeaglow, Austin, TX
1,246 reviews · 3,705 complaints · BBB business grade F · average customer rating 1.05 / 5
Trustpilot
2,571 reviews · TrustScore 1.2 / 5
EDITORIAL

BBB, Trustpilot and the company's own ratings

Figures on this page are as displayed on 2026-10-20 and are separate sources that are not added together. No published complaint reports are currently linked to this profile.

BBB (profile for Homeaglow, Austin, TX). Not BBB Accredited; BBB Rating F. BBB lists as reasons for the rating 'Advertising issues found by BBB' and 'Business has failed to resolve underlying cause(s) of a pattern of complaints' (BBB's wording). The complaints tab shows 3,705 complaints in the last 3 years and 1,169 in the last 12 months. The reviews tab shows an average of 1.05 out of 5 across 1,246 customer reviews. BBB's alerts page says the profile has 4 alerts and displayed three headings: Ad Review, Government Actions (for the Washington decree) and a Pattern of Complaints alert (BBB's term). In that alert BBB says it found in October 2025 that the complaint concerns it had noted remain and that, as of November 2025, it had not received a response from the business.

BBB Ad Review. BBB says it contacted Homeaglow on September 12, 2024 about the negative-option wording on its website and asked for the voucher and ForeverClean terms and a refund policy. The company answered by describing its refund process (Help article 154). BBB states that, in a follow-up investigation as of October 2025, it concluded the advertising concerns it had noted remained. Those are BBB's statements about the site as it was then.

Trustpilot. 1.2 from 2,571 reviews. The profile was claimed in January 2022 and shows a paid Trustpilot subscription. Trustpilot displays that the company has not invited customers recently, so reviews may not be representative, and that the company replied to 41% of negative reviews. The company's own homepage separately shows 4.8 from 4,849 'Homeaglow ratings', described by the company as verified reviews of cleanings; the two figures come from different review collections and are not combined here.

Had an experience with Homeaglow? Tell other people what happened.

Submit a Complaint
EDITORIAL

Homeaglow complaints: how to cancel, get a refund and who else handles problems

This page was checked on 2026-10-20. Homeaglow, Inc. runs a website where customers book independent cleaners. Its Terms & Conditions (last updated June 9, 2026) say it is a platform that facilitates a contract between customers and cleaning providers.

More detailShow less

The regulator and BBB material summarized on this page concerns the ForeverClean membership that comes with its low-priced first-cleaning offers, so check those terms before you pay.

Cancel ForeverClean. Homeaglow's Help Center says to open the dashboard menu, choose Account settings, then Membership. The Terms say a membership can also be cancelled by submitting a help ticket at the Help Center (https://www.homeaglow.com/help/ticket/).

More detailShow less

Washington residents have an extra route set out in the state's May 2026 release: cancel by email to [email protected] with 'Cancel ForeverClean' in the subject line.

Early termination wording differs between company pages. The Terms say cancelling before the initial six-month commitment term results in the first cleaning being charged at full price, calculated at $35 per hour for that cleaning (taxes may apply). The Help Center article says that, for most members, the fee is $35 for each hour of the first cleaning, up to a maximum of $300 including tax, adds that some earlier memberships have different terms, and gives a 3-hour example of $105.

More detailShow less

The homepage says cancelling before 6 paid months results in the first cleaning being charged at full price. Separately, the Washington consent decree (see the regulator section) requires Homeaglow to stop charging an early termination fee on existing ForeverClean memberships from its effective date and to cancel on request.

Refund for a cleaning. Help article 154 says a customer can ask for a partial or full refund from the cleaner: the request must be received within 72 hours after the cleaning and the cleaner then has 7 days to accept or decline. The steps are dashboard, the appointment, Report An Issue, 'I'm not satisfied with my cleaning', View Invoice, Request Refund. The Terms also set a Theft and Damage Policy: ask the cleaner first, then you may request Homeaglow's help within 30 days of the service, subject to exclusions listed in the Terms.

More detailShow less

Other routes. Keep the booking confirmation, the checkout screens and the card statement. If a charge was not authorized, your card issuer or bank handles disputes. BBB accepts complaints (Submit a Complaint on the BBB profile). Washington residents can file with the state Attorney General's Office using the complaint form linked from its release, and residents of other states can contact their own state attorney general's consumer protection office. The Terms contain an arbitration notice, a jury trial waiver and a class action waiver; read that section before assuming court is available. The Terms offer a '30 Day Right to Opt-Out' of the arbitration and class action waiver provisions by emailing [email protected] with the subject line 'Arbitration Opt-Out', and the notice 'must be sent within thirty (30) days of accepting the Terms'. They require a first informal email contact to [email protected], with a sixty (60) day period before arbitration, and state that nothing in the arbitration section is intended to limit 'the relief available to you in small claims court'.

EDITORIAL

Washington and Pennsylvania attorney general actions

Washington (State of Washington v. Homeaglow, Inc. d/b/a Dazzling Cleaning, King County Superior Court No. 26-2-15488-1 SEA). The Attorney General's Office announced the consent decree on May 21, 2026; the decree's court signature page shows an Agreed Order signed May 11, 2026. Defendants are Homeaglow, Inc., ABAP Partners, LLC, Aaron Cheung and Xiao Wei Chen. The Attorney General's release says the office investigated a $19 cleaning offer that enrolled Washington consumers in a $59-per-month membership with a cancellation fee, that a countdown clock and a voucher counter were not genuine, and that Homeaglow advertised a 5-star Trustpilot rating based on 6,406 reviews while its Trustpilot rating was 1.3 stars. The release also says Trustpilot sent a cease-and-desist letter in 2025 about fabricated reviews and removed about 4,000 apparently fake reviews. Those are the State's statements.

The decree's paragraph 5.1 requires a payment of $2,250,000 for costs and attorney's fees, monitoring and enforcement. Its injunctive terms include: no misrepresentation of introductory offers; disclosure of the membership terms before billing information is collected; express informed consent; cancellation as easy as enrolment; no ETF on existing ForeverClean memberships and prompt cancellation on request (paragraph 4.18); no misrepresenting or suppressing consumer reviews and no misrepresenting star ratings (paragraphs 4.19 to 4.22); and annual compliance reporting for four years (paragraph 4.23). Injunctive provisions bind the two individuals for ten years.

More on regulatorsShow less

Company position. The decree states that the defendants 'do not admit the allegations of the Complaint' other than for jurisdiction (paragraph 1.10) and that the decree is not evidence or an admission; it also records that the defendants 'have denied and continue to deny any and all wrongdoing'. The court's electronic signature page, the last page of the copy published by the Attorney General, reads 'Document Title: Agreed Order', 'Date Signed: 05/11/2026', 'Judge: Karen Matson Donohue'. Paragraph 3.6 defines the 'Effective Date' as 'the date of entry of this Consent Decree'.

Existing ForeverClean members. Paragraph 4.18 applies to 'any existing ForeverClean memberships' entered into before Homeaglow is in full compliance with the injunctive provisions, and requires it, beginning on the Effective Date, to stop charging an early termination fee or any other charge to cancel, to cancel promptly on request, and to email those consumers about their membership and how to cancel. Paragraph 4.1 makes the injunctive provisions effective forty-five (45) days after the Effective Date. The Attorney General's release describes the benefit as available to 'any Washingtonian who is a Homeaglow ForeverClean member' and says 'All current members can cancel without paying the early termination fee'; we do not state how far the benefit reaches beyond Washington.

Pennsylvania (Commonwealth v. Homeaglow, Inc. d/b/a Dazzling Cleaning, Allegheny County Court of Common Pleas, G.D. No. GD-24-010210). An Assurance of Voluntary Compliance under Section 201-5 of Pennsylvania's Consumer Protection Law was signed for Homeaglow on August 27, 2024 (petitioner's signature block dated 9.12.2024). The Commonwealth alleged that the $19 offer's material terms about the ForeverClean membership were not clearly disclosed and that the countdown timer created a false sense of urgency. Homeaglow agreed to pay $30,000: $20,000 in investigation costs and a $10,000 civil penalty, and to disclose membership terms, obtain affirmative informed consent and let consumers cancel by the same method used to enroll. The document states it is not an admission of liability, and it includes Homeaglow's rebuttal that its terms were disclosed in other places before enrolment and that the voucher limit shown by the timer is genuine.

EDITORIAL

Court dockets

Court records

Court filings are allegations unless a court decides them. One federal case is described in detail, Seneca v. Homeaglow, Inc. (C.D. Cal. 8:23-cv-02308, removed to federal court in December 2023). The consumer-advocacy group TINA.org describes it as a proposed class action alleging that consumers who booked discounted cleanings were not told of the auto-renewing ForeverClean membership and were charged early termination fees; that is TINA.org's summary. The Ninth Circuit's memorandum disposition in No. 24-887, filed March 19, 2025 (not for publication), affirmed the district court's denial of Homeaglow's motion to compel arbitration; it states that Homeaglow had not shown that the plaintiffs had notice of, and assented to, the Terms & Conditions containing the arbitration and class waiver provisions.

More on the lawsuitsShow less

Justia's docket search for the party name 'homeaglow' listed 13 federal cases on 2026-10-20, including DICKINSON v. HOMEAGLOW, INC. (W.D. Pa. 1:2026cv00288, filed October 14, 2026, with a cause of action listed as 47 U.S.C. section 227, the Telephone Consumer Protection Act).

The Washington and Pennsylvania state actions are described in the regulator section. TINA.org also reports that it filed a complaint with the Federal Trade Commission about Homeaglow's $19 advertising (article dated September 9, 2025) and sent complaint letters to 12 states and the District of Columbia; a complaint to a regulator is not a regulator finding.

PUBLIC RECORD

Court & Public Records

State of Washington v. Homeaglow, Inc. d/b/a Dazzling Cleaning, ABAP Partners, LLC, Aaron Cheung and Xiao Wei Chen

Settled

King County Superior Court, WashingtonDocket 26-2-15488-1 SEASource ↗

Settled

The signature page names Judge Karen Matson Donohue.

Case details: State of Washington v. Homeaglow, Inc. d/b/a Dazzling Cleaning, ABAP Partners, LLC, Aaron Cheung and Xiao Wei ChenShow less

State consumer-protection action under the Washington Consumer Protection Act resolved by a consent decree; the court's electronic signature page shows the agreed order signed May 11, 2026. The Attorney General announced it by the Attorney General on May 21, 2026. It provides for a $2,250,000 payment and injunctive terms. The defendants do not admit the allegations and state they deny wrongdoing.

Commonwealth of Pennsylvania v. Homeaglow, Inc. d/b/a Dazzling Cleaning

Settled

Court of Common Pleas of Allegheny County, PennsylvaniaDocket GD-24-010210Source ↗

Settled

The court filing date was not shown on the copy we read.

Case details: Commonwealth of Pennsylvania v. Homeaglow, Inc. d/b/a Dazzling CleaningShow less

Assurance of Voluntary Compliance under Section 201-5 of the Consumer Protection Law: $30,000 ($20,000 costs, $10,000 civil penalty) and disclosure and cancellation commitments. Signed for the company on August 27, 2024; the document says it is not an admission of liability.

Seneca et al. v. Homeaglow, Inc. d/b/a Dazzling Cleaning

Filed

U.S. District Court for the Central District of CaliforniaDocket 8:23-cv-02308Source ↗

Filed — no final outcome recorded

District-court entries after that could not be opened on 2026-10-20, so the current status is not stated.

Case details: Seneca et al. v. Homeaglow, Inc. d/b/a Dazzling CleaningShow less

Docket opened December 7, 2023 on a notice of removal. TINA.org describes the case as a proposed class action over the ForeverClean membership and early termination fees (not verified against the complaint). The Ninth Circuit's not-for-publication memorandum in No. 24-887, filed March 19, 2025, affirmed the denial of Homeaglow's motion to compel arbitration, stating that Homeaglow had not shown the plaintiffs had notice of and assented to the Terms & Conditions with the arbitration and class waiver provisions.

EDITORIAL

Who runs Homeaglow

The Terms & Conditions name Homeaglow, Inc. as the contracting company. The Washington decree and the Pennsylvania AVC both describe Homeaglow, Inc. as a Delaware corporation doing business as Dazzling Cleaning; the Pennsylvania document gives its principal place of business as 600 Congress Avenue, Austin, Texas. BBB's profile lists the same Austin address, the entity type 'Limited Liability Company (LLC)', and Aaron Cheung as CEO; the BBB entity type differs from the corporation described in the court documents, and we have not reconciled that.

The Washington decree treats 'Homeaglow' as Homeaglow, Inc. and ABAP Partners, LLC together. The Washington Attorney General's release calls the two individual defendants Homeaglow's 'two founders' and 'two Texas-based owners'; Pennsylvania's AVC is signed by Aaron Cheung as co-founder.

More company historyShow less

The company says on its homepage that it operates in 50 cities, has served 200,000+ customers and that its cleaners average 4.8 stars (company statements as displayed on 2026-10-20). The homepage offer reads: a free 3-hour cleaning with a membership, with the ForeverClean membership at $19 for the first month and $59 per month after, and a 6-hour cancellation policy for appointments. The homepage 'Offer Terms' state: 'cancelling before 6 paid months will result in first cleaning being charged at full price'.

Homepage observation, 2026-10-20. The homepage showed the text 'Only 20 welcome offers remaining' followed by 'Time left' with a clock reading 09:49. Decree paragraph 4.10 bars 'countdown timers, or warnings of number of vouchers' that are not reasonably tied to scarcity, availability or demand; the Pennsylvania AVC records Homeaglow's position that its voucher limit is genuine. This is a description of what the page displayed, and we make no finding about it.

VERIFIED

Company Relationships

  • Affiliated withABAP Partners, LLC
EDITORIAL

Frequently Asked Questions

Who operates Homeaglow?

The Terms & Conditions (last updated June 9, 2026) name Homeaglow, Inc. as the company. A 2026 Washington consent decree and a 2024 Pennsylvania agreement describe it as a Delaware corporation doing business as Dazzling Cleaning, with principal place of business at 600 Congress Avenue, Austin, Texas. BBB lists it as an LLC; we have not reconciled the difference.

How do I cancel a Homeaglow ForeverClean membership?

Homeaglow's Help Center says to open the dashboard menu, choose Account settings, then Membership. The Terms add that a help ticket can also be submitted. A Washington member can also email [email protected] with 'Cancel ForeverClean' in the subject line, according to the state's May 2026 release.

What does Homeaglow charge if I cancel ForeverClean early?

Company pages word it differently. The Terms say cancelling before the six-month commitment charges the first cleaning at $35 per hour. Help article 47 says the fee is $35 per hour of the first cleaning up to $300 including tax, and that some earlier memberships differ. The Washington decree requires Homeaglow to stop charging an early termination fee on existing memberships from its effective date. Ask for the current charge in writing before cancelling.

Can I get a refund from Homeaglow?

Help article 154 says a customer may request a partial or full refund from the cleaner within 72 hours after a cleaning, and the cleaner has 7 days to accept or decline. The Terms say: 'Membership fees are due immediately upon renewal and are non-refundable. Thus, if you cancel after your membership is renewed, you will be charged for the entire renewal period regardless of when you cancel your ForeverClean membership.' Their Payment Terms say cleaning fees 'are due immediately upon completion of your cleaning and are non-refundable.' Help article 154 separately offers the refund request through the cleaner; the two company pages are quoted side by side and not reconciled here. A disputed card charge can be raised with the card issuer.

What was the Pennsylvania agreement with Homeaglow?

In an Assurance of Voluntary Compliance (Allegheny County, G.D. No. GD-24-010210) signed for Homeaglow on August 27, 2024, the company agreed to pay $30,000 ($20,000 costs and a $10,000 civil penalty) and to disclose membership terms, obtain affirmative consent and allow cancellation by the same method used to enroll. The document says it is not an admission of liability.

What is Homeaglow's BBB rating?

As displayed on 2026-10-20, BBB shows Homeaglow (Austin, TX) as not accredited with an F rating, 3,705 complaints in the last 3 years, 1,169 in the last 12 months, and a 1.05 out of 5 average across 1,246 customer reviews. BBB also runs other Homeaglow listings.

Why do Homeaglow's ratings differ between its website and Trustpilot?

On 2026-10-20 Trustpilot showed 1.2 from 2,571 reviews, with a notice that the company has not invited customers recently. Homeaglow's homepage showed 4.8 from 4,849 ratings that it describes as verified reviews of cleanings. They are different review collections. The Washington decree separately restricts how Homeaglow may present reviews and star ratings.

What if something is damaged or missing after a Homeaglow cleaning?

The Terms' Theft and Damage Policy says to contact the cleaner first, then you may ask Homeaglow to mediate within 30 days of the service. Coverage requires, among other conditions, that the cleaning was booked and paid through the platform, and the Terms list exclusions such as cash and fine art.