GTS Supplies

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Primary phone (BBB & ScamPulse listings): 855-936-4055
• Secondary number reported by a complainant: 855-936-8323

Locations

If You Received an Unordered Shipment or Invoice From GTS Supplies

• Under U.S. federal law (39 U.S.C. §3009), merchandise you never ordered is legally treated as a gift — you are not obligated to pay for it or return it.
• Keep the packaging, any invoice, and a record of the phone call (date, time, caller name if given) before disposing of or returning anything.
• Do not provide payment information to a caller claiming to represent your credit-card processor without independently verifying the call — call your actual processor back using the number on your merchant statement, not a number the caller provides.
• If GTS only sent an invoice (no payment has been taken), first check internally whether anyone actually authorized the purchase before paying anything. If an unauthorized charge has already posted to a card or bank account, contact the card issuer or bank directly to dispute that specific transaction. Either way, you can also file a complaint with the Better Business Bureau, the ScamPulse.com report form, the FTC, and the New York Attorney General's office.

What GTS Supplies Does

GTS Supplies (BBB lists the business simply as "GTS") is categorized by the Better Business Bureau under "Catalog Shopping" and, more specifically, "Deceptive Telemarketing Office Supply Sales," in Champlain, New York — a small town on the US-Canada border. Complaints filed with the BBB and with ScamPulse.com describe a consistent pattern: a caller (identified in several reports as "Randy") contacts a business's service or office manager, states the caller is affiliated with the business's credit-card terminal provider, and offers to send "card reader cleaning" wipes or cards. Businesses that received the shipment — whether or not staff believe they authorized it — later received an invoice, most commonly for $287.50, with some complainants reporting later shipments billed at $372.50-$387.50.

No official GTS Supplies website could be located, and no New York Secretary of State business-entity registration for "GTS Supplies" or "GTS" could be confirmed (see the Legitimacy section for what was and wasn't checked). The BBB's own file lists a company contact named John King; several complainants separately describe a caller by that name handling collections calls after an invoice went unpaid.

Is GTS Supplies Legitimate?

GTS holds an F rating from the Better Business Bureau and is not BBB accredited. The BBB opened a file on the business on March 8, 2015, and in mid-2024 opened a formal review of "a pattern of complaints from concerned customers" — including allegations of deceptive invoices for unapproved products, unauthorized charges, undelivered items, and difficulty reaching the company. As of the BBB's August 5, 2024 update, GTS had not responded to that inquiry, and the BBB states it "urges consumers to use caution based on their complaint activity and lack of responsiveness." The BBB has logged 26 complaints against GTS in the past three years (11 billing, 9 sales/advertising, 2 customer service, 1 delivery, 1 order, 1 product, 1 service/repair). Of these, 12 show as Answered, 7 as Resolved, 4 as Unresolved, and 3 as Unanswered -- so while GTS never responded to BBB's separate, formal 2024 pattern-of-complaints inquiry (see above), it does routinely reply to individual complaints, typically with a denial that a purchase was unauthorized and an assertion that the employee who spoke with the caller was authorized to buy on the company's behalf.

Two identity questions could not be fully resolved. First, the New York Secretary of State's business-entity search tool is a JavaScript application that this research could not query programmatically, and third-party corporate-registry mirrors (OpenCorporates, Bizapedia) required a paid subscription or a CAPTCHA this pass didn't bypass — so no independent registry confirmation of a "GTS Supplies" or "GTS" corporate entity was obtained either way; this is a coverage gap, not a finding that no registration exists. Second, a separate BBB-listed business, "Global Transaction Supplies" — also in Champlain, NY, also rated F, also categorized as "Deceptive Telemarketing Office Supply Sales" — shares the identical PO Box 3448, Champlain, NY 12919 mailing address, but lists a different street address (21 Lawrence Paquette Dr, not 2002 Ridge Road) and a different phone number ((866) 393-0149, not 855-936-4055). Whether these are the same operation under two BBB listings, related businesses, or an unrelated coincidence of a shared PO box could not be determined from public sources, and the two are treated here as separate, unconfirmed-relationship entities.

The street address on file for GTS, 2002 Ridge Road, Champlain, NY, is a large multi-tenant logistics and warehousing complex — home to NFI Industries/World Warehouse & Distribution and separately used as the registered business address for at least two unrelated corporations (JTI Duty Free USA Inc. and Matrox America Corp.). That pattern — a small US border town warehouse/logistics complex paired with a PO Box, used by multiple otherwise-unconnected businesses for shipping and import purposes — shows the address is a shared warehouse/logistics hub rather than evidence that GTS itself has no real presence there; a shared logistics-park address is not on its own evidence of wrongdoing, and this research cannot determine whether GTS occupies space at the complex or merely uses it for mail/shipping. One ScamPulse.com complainant separately reported that a shipment from GTS arrived with a Canadian postmark, and a different complainant listed a Utah-area-code phone number for the company; neither is independently corroborated, but both point the same direction as the address finding: the operation reaching customers may not be based, or solely based, at the Champlain, NY address it lists.

What Complainants Allege

Across the BBB and ScamPulse.com reports reviewed, complainants consistently allege: a caller claims affiliation with the business's credit-card machine or payment processor; the business either does not recall placing an order or explicitly recalls declining one; a shipment of cleaning wipes or cards arrives regardless; and an invoice — typically $287.50 — follows two to three weeks later. Several complainants say a follow-up caller identifying himself as John King pursued payment and was described as confrontational when they refused. One BBB complaint states: "This company asked for our service manager and told him they were associated with the credit card machine we use" and that the business subsequently "get[s] a bill magically for the same amount." A ScamPulse reporter asked, "Why would anyone pay $287.50 for 15 cleaning wipes?" Some complainants report GTS initially demanded a $50 restocking fee to accept a return, which was waived after the customer pushed back. These are complainant allegations, not independently adjudicated findings — no court or regulatory decision against GTS was located in this research.

Frequently Asked Questions