Independent profile. Not owned, sponsored or endorsed by Grüns.

Grüns Reviews, Complaints & Contacts

Grüns (Gruns Nutrition, Inc.) sells "greens" and multivitamin gummies in single-serving packs, mostly by a subscription that renews automatically (the home page shows a plan of 28 packs every 4 weeks). The company's current cancellation policy lets customers cancel, skip or change a delivery from their account until 11:59 p.m. ET on the day before renewal, and its refund policy gives a 30-day refund on a first order only. BBB accredits Gruns Nutrition, Inc. and lists consumer complaints against it. Consumer class actions filed since 2025 challenge label claims, most recently that allulose-sweetened gummies are labeled sugar-free; in May 2026 a federal judge granted the company's motion to dismiss a suit over the "comprehensive nutrition" claim, a case that remains open, and a suit over subscription disclosures was voluntarily dismissed by the plaintiffs in April 2026. In April 2026 Unilever announced an agreement to acquire the company.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEgruns.co
PROFILE CHECKED2026-10-28
Submit a Complaint Official website ↗
VERIFIED

Contacts & Login

EmailAddress

Customer service & general contact

Cancel, billing & returns

Corporate & press

VERIFIED

Locations

  • Mailing address9450 SW Gemini Drive, PMB 19591 Beaverton OR 97008
EDITORIAL

Is Grüns Legitimate?

BBB, Trustpilot

Legal name
Gruns Nutrition, Inc.
Founded
2023
Business type
Dietary-supplement gummy brand sold mainly by online subscription and in US retail
Website
gruns.coSource: Gruns official website, checked 2026-10-28

Company. Gruns Nutrition, Inc. is a Delaware corporation. Its SEC Form D notice of exempt offering, filed April 4, 2025, gives its address as 9450 SW Gemini Drive, PMB 19591, Beaverton, Oregon 97008, a private-mailbox address. BBB lists the business under Roanoke, Texas, with incorporation on August 5, 2022, and names Chad Janis as founder.

Website. gruns.co, operated under the Grüns brand; the Terms of Service, refund, shipping and cancellation policies are linked from its footer.

Ownership. Founder and CEO Chad Janis. On April 9, 2026 Unilever announced an agreement to acquire the company; at the time, it said it expected the deal to close later in 2026.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBcomplaints in the last 3 years
83 reviews · 148 complaints · BBB business grade B+ · average customer rating 1.87 / 5
Trustpilot
2,514 reviews · TrustScore 4.6 / 5
EDITORIAL

Reviews and complaints

No published complaint reports are currently linked to this profile.

BBB. The Better Business Bureau lists Gruns Nutrition, Inc. under a Roanoke, Texas profile, rates it B+ and shows it as BBB accredited since May 2026. Of the 148 complaints BBB shows for the last 3 years, 69 were filed in the last 12 months. BBB customer reviews average 1.87 out of 5 from 83 reviews; BBB states that customer reviews are not used to calculate its letter rating.

Trustpilot. The gruns.co profile is claimed by the company, which invites customers to leave reviews; it shows a TrustScore of 4.6 from 2,514 reviews, 1,063 of them in the last 12 months. Trustpilot says the company has replied to 78% of negative reviews, typically within a week.

The two sites measure different things: BBB counts complaints filed with it, while Trustpilot collects reviews, and the company invites its customers to post there. Their figures are not added together or combined with complaints on this site.

Had an experience with Grüns? Tell other people what happened.

Submit a Complaint
EDITORIAL

How to cancel, skip or get a refund on Grüns

Cancel or skip a subscription. Grüns' cancellation policy, last updated October 14, 2026, says: "You can cancel, skip, swap, or update your subscription at any time from your account page, or email us at [email protected] to request assistance."

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The steps it gives, on desktop and mobile alike: log in, then My Subscriptions, click Manage, select Next Order Date, Skip, or More, and choose Cancel at the top. A confirmation email follows.

Deadline. The policy says: "To avoid being charged for your next shipment, cancel or modify your subscription by 11:59 p.m. ET on the day before your renewal date." The renewal date is shown on the member homepage. Canceling a subscription stops future renewals only; it does not cancel an order already placed, and canceling one order does not cancel the subscription. A renewal order that has already been placed can be cancelled only by emailing [email protected] within 60 minutes, and the policy says the company "can't guarantee a cancellation". For problems with an order after it arrives, the policy refers customers to the refund policy and its 30-day money-back guarantee, which the refund policy limits to a customer's first order.

Who cancels a subscription. The refund policy page says: "We do not cancel subscriptions for customers.

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We provide an always-available account portal where customers can manage their subscriptions with just a few easy steps." The cancellation policy page also gives [email protected] as the address for help with a subscription. The safest route is to cancel in the account portal yourself, keep the confirmation email, and email [email protected] only if the portal does not work.

Refund. The refund policy says: "We offer a 30-day refund policy for your first order" and "You have 30 days from the date of receiving your item to request a refund. This policy applies only to your initial purchase." Requests go through gruns.loopreturns.com or [email protected]. "You do not need to send the product back to us." Approved refunds go to the original payment method "within 10 business days"; the policy says to contact [email protected] if more than 15 business days pass after approval.

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Sale items and gift cards cannot be returned, and Ü Snacks Shack merchandise is final sale except for damaged or defective items.

If you were charged after cancelling. Contact [email protected] with the order number and the cancellation confirmation. If the company does not fix it, dispute the charge with your card issuer. For a credit card, the Fair Credit Billing Act requires a written dispute that reaches the issuer's billing-inquiries address within 60 days after the first statement showing the charge was sent; the FTC publishes a sample letter.

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Debit-card and PayPal charges follow different rules, so contact your bank or PayPal as soon as you see the charge. You can also file a BBB complaint, report to the FTC at ReportFraud.ftc.gov and contact your state attorney general.

EDITORIAL

Shipping, order changes, terms and where to escalate

  • Shipping. The shipping policy says: "Most orders go out the same day if placed before 3pm ET"; later orders usually ship the next day, average delivery is 2-5 business days after shipping, and the company does not ship on weekends.
  • Order changes. The cancellation policy asks for changes or cancellation requests within 60 minutes of placing an order; cancellations go to [email protected] and are not guaranteed, because orders move quickly once they reach the warehouse. The refund policy, by contrast, says the company does not cancel orders after they have been placed, so treat the 60-minute window as a best-effort request.
  • Damaged or wrong items. The refund policy asks customers to "contact us immediately if the item is defective, damaged, or if you receive the wrong item" at [email protected].
  • Exchanges. "We provide free exchanges with no handling fee, though price differences apply if exchanging for a higher-value product."
  • Terms of Service. Section 18 (Governing Law) says the Terms are governed by the laws of the United States, and Section 20 (Contact Information) lists [email protected] for questions. The Terms page has 20 sections, none of them on arbitration.
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    The text-message sign-up notice on the site says that by providing a number you agree to automated marketing texts "and our Terms of Service (including arbitration)". The notice also says consent is not required to purchase, so you can buy without signing up for texts.

  • Authorized sellers. The company's Authorized Resale Policy says resellers who break it are unauthorized and have no right to offer the brand's consumer warranty, and it bars resellers from selling on online marketplaces such as Amazon, Temu, eBay and Walmart without the company's written consent.
  • Where to escalate. Start with [email protected] and keep the order number and any cancellation confirmation. For an unauthorized or repeat charge, dispute it in writing with your card issuer; for a credit card, the Fair Credit Billing Act requires the dispute to reach the issuer within 60 days after the first statement showing the charge was sent.
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    Debit-card and PayPal charges follow different rules, so contact your bank or PayPal as soon as you see the charge. You can also file a complaint on the company's BBB profile, report a billing or cancellation problem to the FTC at ReportFraud.ftc.gov, and contact your state attorney general's consumer protection office. Report a side effect from a supplement to the FDA through MedWatch or the Safety Reporting Portal.

EDITORIAL

Lawsuits over labels and subscriptions

Court records

A complaint filed in court is a set of allegations, not a finding. The consumer cases on this page name Gruns Nutrition, Inc. as defendant.

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"Comprehensive nutrition" advertising (S.D.N.Y., motion to dismiss granted; case open). Cavallaro-Kearins v. Grüns Nutrition, Inc. was filed June 13, 2025. As reported by VitalLaw, on May 19, 2026 Judge Lewis J. Liman granted the company's motion to dismiss. The court called a literal reading of the "comprehensive nutrition" statement "plainly hyperbolic" and held that the label, which lists the nutrients the gummies contain and lack, clarified any ambiguity. It dismissed the New York and California consumer-protection claims, dismissed the fraud and unjust enrichment claims with prejudice, and dismissed claims over advertisements aimed at GLP-1 medication users without prejudice, allowing a limited amendment of those claims only. The federal docket shows the case still open, with further motion papers filed in July 2026.

Subscription disclosure (C.D. Cal., voluntarily dismissed). In Sanchez v. Gruns Nutrition, Inc., which Truth in Advertising lists as alleging a failure to adequately disclose subscription terms, the plaintiffs filed a first amended complaint on March 6, 2026 and a notice of voluntary dismissal on April 23, 2026. The dismissal is with prejudice as to the two named plaintiffs' own claims and without prejudice as to the proposed class. No court ruled on the allegations.

"Sugar-free" labeling (pending). Truth in Advertising lists four suits, Grant (N.D. Cal.), Reilly (C.D. Cal.) and Ulberg (D.N.J.) filed in August 2026 and Velazquez (N.D. Ill.) filed in September 2026, as alleging that gummies marketed as sugar-free contain 6 to 9 grams of allulose per serving, and lists them as pending. Ulberg and Velazquez also name Unilever United States, Inc. According to Top Class Actions, the Ulberg plaintiffs argue that allulose is a sugar and that a sugar-free claim is allowed only below 0.5 grams of sugars per serving.

Fiber and niacin amounts (C.D. Cal.). Scott v. Gruns Nutrition, Inc., filed July 22, 2026, alleges that the Superfoods Greens Gummies contain less fiber and niacin than labeled; ClaimDepot reports that the complaint cites testing of 5.27 g of fiber and 14.6 mg of niacin per serving against label amounts of 6 g and 16 mg.

Case brought by the company. Gruns Nutrition, Inc. is the plaintiff in a case filed January 9, 2026 against It Girl Wellness LLC in the Northern District of California, a dispute between businesses.

PUBLIC RECORD

Court & Public Records

Cavallaro-Kearins v. Grüns Nutrition, Inc.

Dismissed

U.S. District Court, Southern District of New YorkDocket 1:25-cv-04998Source ↗

DismissedPutative class action alleging that the gummies were deceptively marketed as "comprehensive" and "complete" nutrition. As reported by VitalLaw, on May 19, 2026 Judge Lewis J. Liman granted the company's motion to dismiss: the New York and California consumer-protection claims were dismissed, the fraud and unjust enrichment claims were dismissed with prejudice, and claims over advertisements aimed at GLP-1 medication users were dismissed without prejudice, with limited leave to amend those claims only. The federal docket shows the case still open, with further motion papers filed in July 2026. The plaintiffs' claims were allegations; the court did not find them proven.

Sanchez v. Gruns Nutrition, Inc.

Dismissed

U.S. District Court, Central District of CaliforniaDocket 8:25-cv-02811Source ↗

DismissedTruth in Advertising lists this putative class action as alleging that the company failed to adequately disclose the terms of its subscriptions. Plaintiffs Monica Sanchez and Aneta Tackett filed a first amended complaint on March 6, 2026, then filed a notice of voluntary dismissal on April 23, 2026: with prejudice as to their individual claims and without prejudice as to the proposed class. No court ruled on the allegations.

Scott v. Gruns Nutrition, Inc.

Filed

U.S. District Court, Central District of CaliforniaDocket 2:26-cv-08019Source ↗

Filed — no final outcome recordedPutative class action by Esther Scott, for a proposed nationwide class and a California subclass, alleging that Superfoods Greens Gummies contain less fiber and niacin than the label states. ClaimDepot reports that the complaint cites independent testing of 5.27 g of fiber and 14.6 mg of niacin per serving against label amounts of 6 g and 16 mg. These are allegations.

Grant v. Gruns Nutrition, Inc.

Filed

U.S. District Court, Northern District of CaliforniaDocket 5:26-cv-09029Source ↗

Filed — no final outcome recordedPutative class action filed in August 2026. Truth in Advertising lists the allegation as falsely marketing the gummies as sugar-free when each serving contains 6 to 9 grams of allulose, and lists the case as pending. These are allegations.

Reilly v. Gruns Nutrition, Inc.

Filed

U.S. District Court, Central District of CaliforniaDocket 2:26-cv-09520Source ↗

Filed — no final outcome recordedSuit led by Alexander Reilly, filed in August 2026. Truth in Advertising lists the allegation as falsely marketing the gummies as sugar-free when each serving contains 6 to 9 grams of allulose, and lists the case as pending. These are allegations.

Ulberg v. Gruns Nutrition, Inc. and Unilever United States, Inc.

Filed

U.S. District Court, District of New JerseyDocket 2:26-cv-11269Source ↗

Filed — no final outcome recordedPutative class action by four consumers against the company and Unilever United States, Inc. alleging that gummies with 6 to 9 grams of allulose per serving are misleadingly labeled sugar-free, with a proposed nationwide class and New York, California and Pennsylvania subclasses. The claims are under state consumer-protection laws, breach of warranty and unjust enrichment. These are allegations.

Velazquez v. Grüns Nutrition, Inc. and Unilever United States, Inc.

Filed

U.S. District Court, Northern District of IllinoisDocket 1:26-cv-11040Source ↗

Filed — no final outcome recordedSuit filed in September 2026 against the company and Unilever United States, Inc. Truth in Advertising lists the allegation as falsely marketing the gummies as sugar-free when each serving contains 6 to 9 grams of allulose, and lists the case as pending. These are allegations.

Gruns Nutrition, Inc. v. It Girl Wellness LLC

Filed

U.S. District Court, Northern District of CaliforniaDocket 3:26-cv-00288Source ↗

Filed — no final outcome recordedCase filed on January 9, 2026 by Gruns Nutrition, Inc. as plaintiff against another business, It Girl Wellness LLC. It is a dispute between companies, not a consumer complaint against Grüns.
EDITORIAL

What Grüns sells and how the subscription works

Grüns sells chewable dietary-supplement gummies. Its main product is the Superfoods Greens Gummies, packaged as single-serving packs and sold as Grüns Adults and Grüns Kids; the company's site also lists Nütrops, Immün, Jüced and Müves. Nutrition Insight's report on the Unilever deal says the brand was founded in 2023 by Chad Janis, its founder and CEO, and that the gummies are sold in the US both directly to consumers and through retail.

Unilever. On April 9, 2026 Unilever announced an agreement to acquire Grüns. The announcement did not disclose the terms; at the time, Unilever said it expected the deal to close later in 2026, subject to customary regulatory approvals and closing conditions. Unilever United States, Inc. is named as a co-defendant in two sugar-free labeling suits filed in August and September 2026.

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How the subscription works. The home page offers a subscription of 28 packs every 4 weeks, advertised with "Pause Or Cancel Any Time" and a "30-Day Money-Back Guarantee". The cancellation policy says the card on file is charged for each delivery and the subscription "renews automatically at the frequency you selected and the renewal price shown at checkout until you cancel. We'll email you before any price change."

Sugar content. The gummies come in a Low Sugar version, labeled 8 g added sugars, and a Sugar-Free version, labeled 0 g added sugars and sweetened with allulose; the sugar-free label is the subject of the lawsuits described on this page. Every page carries the standard notice that the statements "have not been evaluated by the Food and Drug Administration" and that the product is not intended to diagnose, treat, cure or prevent any disease.

EDITORIAL

Frequently Asked Questions

How do I cancel a Grüns subscription?

Log in at gruns.co, open My Subscriptions, click Manage, choose Next Order Date, Skip, or More, then Cancel at the top. The company says to do this by 11:59 p.m. ET on the day before the renewal date, and a confirmation email follows. Support is [email protected].

Can I skip or pause a Grüns delivery?

The cancellation policy says a delivery can be skipped or its date changed from the same account page instead of canceling. The home page advertises "Pause Or Cancel Any Time" for subscriptions.

What is the Grüns 30-day refund policy?

The refund policy offers a full refund on the first order only, requested within 30 days of receiving it, through gruns.loopreturns.com or [email protected]. The product does not need to be sent back. Sale items and gift cards are not returnable, and merchandise is final sale.

What if Grüns charged me after I cancelled?

The cancellation policy says canceling a subscription does not cancel a renewal order that has already been placed; for that order, email [email protected] within 60 minutes, though cancellation is not guaranteed. Send the order number and your cancellation confirmation email. If the charge is not refunded, dispute it in writing with your card issuer: for a credit card, the dispute must reach the issuer within 60 days after the first statement showing the charge was sent. For a debit card or PayPal, contact your bank or PayPal as soon as you see the charge, since different rules apply.

How long does Grüns shipping take?

The shipping policy says most orders placed before 3 p.m. ET ship the same day, with average delivery of 2-5 business days after shipping and no weekend shipping.

Why are there lawsuits over Grüns being sugar-free?

Truth in Advertising lists four suits filed in August and September 2026, Grant, Reilly, Ulberg and Velazquez, as alleging that gummies marketed as sugar-free contain 6 to 9 grams of allulose per serving, and lists them as pending. According to Top Class Actions, the Ulberg plaintiffs argue that allulose counts as a sugar for labeling. These are allegations, not findings.

Who owns Grüns?

The brand belongs to Gruns Nutrition, Inc., a Delaware corporation led by founder and CEO Chad Janis. On April 9, 2026 Unilever announced an agreement to acquire the company; at the time, Unilever said it expected the deal to close later in 2026, subject to regulatory approvals and closing conditions.

Has the FDA evaluated Grüns supplements?

Grüns' pages state: "These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease." Dietary supplements are not approved by the FDA before sale.