Independent profile — not affiliated with GoodLeap
GoodLeap
GoodLeap, LLC (formerly Loanpal) is a Roseville, California lender that finances solar and home-improvement projects sold through contractors. As displayed on October 14, 2026, BBB shows an A+ rating with 1,304 complaints in three years, and Trustpilot shows 2.9 from 1,216 reviews. The Minnesota Attorney General sued GoodLeap and three other lenders in 2024 over alleged hidden fees; the allegations are unproven. This page lists where to pay, complain and appeal.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 29 historical complaints about GoodLeap, published between 2012 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Consumer Report
- Consumer Report
- Consumer Report
- Consumer Report
- Consumer Report
- Consumer Report
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- Consumer Report
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- Consumer Report
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts & Login
- Company website: https://www.goodleap.com/
- Customer support (per FAQ): 1-844-562-6725
- Payments by phone: 1-844-291-3611
- Account support: payments, payoffs (per Contact Us): 1-800-345-9372
- Customer service: [email protected]
- Consumer complaints: [email protected]
- Consumer complaint form: https://www.goodleap.com/complaints
- GoodLeap Home account portal: https://home.goodleap.com/accounts
- Application support (Home Card page): 1-800-215-1091
- Consumer complaints (website footer): 916-475-1255
Locations
| Type | Address |
|---|---|
| Headquarters | 8781 Sierra College Blvd Ste 100 Roseville CA 95661 |
| Mailing address | PO Box 850717 Richardson TX 75085 |
GoodLeap customers: how to complain, pay, and what to gather (checked October 14, 2026)
Pages opened on October 14, 2026: GoodLeap's Contact Us, FAQ, Consumer Complaints, State Licenses and About Us pages, plus BBB and Trustpilot.
1. Use the company's own channels. The FAQ gives customer support as 1-844-562-6725 and [email protected], and says the account, agreement and billing statements are available in the GoodLeap Home app or at home.goodleap.com/accounts ('documents from the past two years'). Payments by phone: 1-844-291-3611; by mail: GoodLeap, PO Box 850717, Richardson, TX 75085. The Contact Us page lists 1-800-345-9372 for account support (payments, balances, payoffs, and other account inquiries; Mon-Fri 6 AM-8 PM and Sat-Sun 6 AM-3 PM Pacific Time), and the FAQ gives the same number for selling a home or changing a due date. For financial hardship it says: 'please email [email protected] or call us at 1-844-562-6725.'
2. Formal complaint. GoodLeap has a Consumer Complaints page with a form ('submit a complaint to our resolution team') and states that its response 'will be provided to the email address provided above'. The website footer also says to report a problem or complaint with the lender by writing or calling its compliance officer at 8781 Sierra College Blvd., Roseville, CA 95661, 916-475-1255, or [email protected].
Payoff and home sale. The FAQ says a payoff statement is requested in the GoodLeap Home app: select the account, tap 'Payoff Quote', and 'A PDF will be generated showing your total payoff amount and breakdown.' For a home sale it lists two options, paying off the loan or having the new owner assume it, and says an assumption requires the buyer to apply and qualify and 'will be subject to GoodLeap's approval'; if it is not approved the balance 'will need to be paid off as part of the sale process'.
3. Regulators. The FTC's solar guide says to try to resolve a problem with the company first and, if not satisfied, to report it to 'the Federal Trade Commission at ReportFraud.ftc.gov' or 'your state attorney general'. The CFPB's complaint page lists mortgages and other financial products among those it accepts, asks you to 'include only the most important dates, amounts, and communications you've had with the company', to attach supporting documents, and says 'If you don't see the company, provide complete contact information for the company'; GoodLeap's licenses page gives NMLS #30336, and BBB's profile lists a California Department of Financial Protection and Innovation license number 4170047 for the business.
4. Things to keep. The loan or lease agreement, the sales proposal, installer contract, any signed completion/'permission to operate' documents, payment history, and written messages with the installer and GoodLeap. If an installer stopped work or went out of business, say so in the complaint and name the installer.
Regulator and attorney general actions
Minnesota Attorney General, March 2024 (pending as far as the sources opened show). The AG's press release of March 8, 2024 says the office sued GoodLeap, Sunlight Financial, Solar Mosaic and Dividend Solar Finance in Hennepin County, alleging 'false promises of low interest and disguised hidden fees on more than 5,000 solar-panel purchases in Minnesota', an estimated $35 million in hidden fees since 2017, and violations of Minnesota laws 'against deceptive trade practices, deceptive lending, and illegally high rates of interest'. These are the State's allegations. The federal docket (D. Minn. No. 0:24-cv-01181) shows the case was removed to federal court, an order denying remand on October 22, 2024, MDL pretrial procedures, an amended complaint on November 14, 2024, and an order on January 16, 2025 granting the State's motion to remand to Hennepin County District Court. BBB's profile, as displayed on October 14, 2026, still lists the matter as a 'Pending Government Action'. No resolution of the Hennepin County case was found in the sources opened; this covers only those sources.
Minnesota Attorney General, April 2022 solar sales case. The AG's April 26, 2022 press release names the lender 'Goodleap LLC (f/k/a Loanpal LLC)' among defendants with Utah-based solar sales companies and says the lenders 'assumed liability for consumers' claims and defenses'. The AG's May 19, 2023 press release says the office reached a settlement and obtained judgment against the last of 10 defendants and that settlements with the sales companies banned them from further Minnesota sales and secured more than $310,000 in restitution. The 2023 release does not describe the lenders' terms. A CBS News Texas article (updated November 28, 2023) reports that this suit 'ended earlier in 2023 with a settlement' in which GoodLeap 'made no admission of wrongdoing and paid $65,000'; that figure is the reporter's and was not confirmed in a primary document.
No CFPB or FTC enforcement action naming GoodLeap or Loanpal was identified in the sources checked on October 14, 2026 (separately, on October 14, 2026 the CFPB complaint database's company-name suggestion lookup returned no match for 'GoodLeap', 'Good Leap' or 'Loanpal', and a full-text search for 'GoodLeap' returned 0 results; the CFPB notes that the absence of complaints does not necessarily mean there is little or no consumer harm); this is a negative result for the places listed only, not a statement that none exists.
Who is GoodLeap
GoodLeap, LLC is a limited liability company headquartered, per BBB, at 8781 Sierra College Blvd, Roseville, California. BBB lists 'Loanpal, LLC' and 'Paramount Equity Mortgage, LLC' as alternate names, and the Minnesota Attorney General's 2022 press release describes 'Goodleap LLC (f/k/a Loanpal LLC)'. BBB's raw profile data shows a business start of September 3, 2003, incorporation on August 5, 2011, a BBB file opened on February 2, 2004 and BBB accreditation since May 20, 2004; these are BBB's records, not the company's own statement.
The company says it is 'a technology company delivering best-in-class financing and software products for sustainable solutions' including solar panels, batteries, HVAC, roofing and windows, and, in its October 2, 2026 press release, that 'Over 1.7 million homeowners have benefited' and that its platform 'has led to more than $38 billion in financing for sustainable solutions since 2018'. The same release announced the closing of a $389 million securitization backed by $434 million in principal balance of home improvement loans originated by GoodLeap. Its licenses page lists GoodLeap, LLC under NMLS #30336 as licensed or registered in the states it names, and as an FHA, VA and USDA lender. Its FAQ describes loans, leases and power purchase agreements: it says a solar loan is secured 'through a lien on the solar equipment itself by filing a UCC-1' and that the filing is 'not a lien against your home'. The FAQ also states that 'GoodLeap never assesses any fee or penalty for prepayments'.
In a May 2026 federal filing, GoodLeap's Rule 7.1 disclosure statement listed as corporate parents Paramount GR Holdings, LLC, Paramount Owner Holding Company, Inc. and BMK Holdings LLC (docket M.D. Fla. No. 6:26-cv-01072, entry 2).
The Minnesota Attorney General's releases describe GoodLeap as a lender that works with solar sales companies and installers. GoodLeap's Home App Terms of Service say: 'GoodLeap is not a contractor' and 'Any home improvement contract is solely between you and the contractor'; those terms are the company's statement about the app and are not a finding about any particular installer.
Complaints and reviews as displayed
As displayed on October 14, 2026, the BBB profile for GoodLeap, LLC, Roseville, CA shows a BBB rating of A+, 'BBB Accredited Business', 1,304 total complaints in the last 3 years, 435 filed in the last 12 months, and a customer-review average of 4.01 out of 5 from 1,756 reviews. BBB states that it does not verify third-party information and that ratings and complaint counts should be read with the company's size and volume of transactions.
Trustpilot's page for goodleap.com shows 1,216 reviews and a 2.9 score, a claimed profile since November 2022, and notices that the company 'hasn't invited customers recently, so reviews may not be representative' and 'Hasn't replied to negative reviews'. Trustpilot says it does not fact-check reviews.
These two sources use different scales and collection methods and are not combined here. In the CFPB consumer complaint database on October 14, 2026, the company-name lookup returned no match for 'GoodLeap', 'Good Leap' or 'Loanpal' and a full-text search for 'GoodLeap' returned 0 results (a result for those queries on that date only; consumers can still file a complaint with the CFPB about a financial product). The archive of this site holds no approved complaints about GoodLeap, so there is no complaint-theme count on this page.
Court cases involving GoodLeap
A CourtListener search by case name for 'GoodLeap' or 'Loanpal' run on October 14, 2026 returned 125 docket results, many of them bankruptcy adversary proceedings and individual consumer suits filed in 2025 and 2026 in various federal courts. Those dockets were not reviewed one by one and no outcome from them is stated here; a filing is an allegation, not a finding.
Two matters were opened and are described below: the State of Minnesota case in the regulator section above, and a suit GoodLeap itself filed in 2026 against a law group and a cancellation-service company. In that case GoodLeap is the plaintiff and asks for a declaratory judgment; the docket text of filing 1 is 'COMPLAINT, Request for Declaratory Judgment, and Demand for Jury Trial', and the Justia docket page lists the cause of action as '15 U.S.C. § 1125 Trademark Infringement (Lanham Act)'. The underlying factual dispute is not characterized here because the complaint itself was not opened.
Is GoodLeap Legitimate?
GoodLeap, LLC is a company with a BBB accreditation record dating to 2004 in BBB's data, an NMLS number (30336) on its own licenses page, a listed headquarters in Roseville, California, and named parent entities in a 2026 federal disclosure. BBB displays an A+ rating alongside 1,304 complaints in three years; Trustpilot shows 2.9 from 1,216 reviews; and the Minnesota Attorney General's 2024 lawsuit alleges undisclosed fees on solar loans, which has not been resolved in the sources opened. Readers can check the company's license on the NMLS Consumer Access site and the California DFPI, read the loan agreement for fee and payment terms, and use the complaint routes in the first section. This page does not rate the company.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| State of Minnesota v. GoodLeap LLC, Sunlight Financial LLC, Solar Mosaic LLC and Dividend Solar Finance LLC Docket 0:24-cv-01181 (D. Minn.) | Hennepin County District Court (removed to U.S. District Court, District of Minnesota; remanded January 16, 2025) | Filed | Filed — no final outcome recorded The State alleges hidden upfront fees on residential solar loans and violations of Minnesota laws against deceptive trade practices, deceptive lending and illegally high interest. The case was removed to federal court, remand was first denied on October 22, 2024, an amended complaint was filed November 14, 2024, and on January 16, 2025 the court granted the State's motion to remand to Hennepin County District Court. No resolution was found in the sources opened on October 14, 2026. The allegations are not findings. | Source | |
| GoodLeap, LLC v. Solar Cancellation Resource Center LLC and Consumer Advocacy Law Group Docket 6:26-cv-01072 | U.S. District Court, Middle District of Florida | Filed | Filed — no final outcome recorded Filed by GoodLeap with a request for declaratory judgment. The first complaint was dismissed without prejudice as a shotgun pleading on May 22, 2026 with leave to amend, and an amended complaint was filed on June 3, 2026 (entry 11). After a September 21, 2026 order granting leave to amend by interlineation, a further amended complaint was filed on October 2, 2026 (entry 45). A motion to dismiss and transfer venue (entry 34) was pending, and on October 5, 2026 the court ordered the parties to say by October 19, 2026 what effect the amended complaint has on it. Justia's docket page lists the nature of suit as 'Other Statutory Actions' and the cause of action as '15 U.S.C. § 1125 Trademark Infringement (Lanham Act)'; the complaint itself was not opened, so the facts alleged are not described here. | Source |
Company Relationships
- Formerly known as: Loanpal, LLC
Frequently Asked Questions
What is GoodLeap and how is it related to Loanpal?
GoodLeap, LLC finances home-improvement and solar projects through contractors. The Minnesota Attorney General's 2022 press release describes 'Goodleap LLC (f/k/a Loanpal LLC)', and BBB lists 'Loanpal, LLC' as an alternate name.
What is GoodLeap's customer service number?
GoodLeap's FAQ gives customer support as 1-844-562-6725 and [email protected]; payments by phone are 1-844-291-3611. Hours and other numbers are on its Contact Us page.
How do I make a GoodLeap payment or set up autopay?
The FAQ lists the GoodLeap Home app or home.goodleap.com/accounts, a guest payment option, phone payment at 1-844-291-3611, and mail to PO Box 850717, Richardson, TX 75085. It notes that disabling Autopay 'may remove Autopay discounts or add non-Autopay fees'.
Does GoodLeap charge a prepayment penalty?
The FAQ says 'GoodLeap never assesses any fee or penalty for prepayments.' The loan agreement controls, so check it for fees and for how the payment re-amortizes after month 18 on some solar loan structures.
Is the GoodLeap UCC-1 filing a lien on my home?
GoodLeap's FAQ states the UCC-1 and county fixture filing are 'not a lien against your home' and are a lien against the solar system only. Questions can go to [email protected] per the FAQ.
How do I file a complaint about GoodLeap?
GoodLeap has a Consumer Complaints form at goodleap.com/complaints. The FTC's solar guide also points to ReportFraud.ftc.gov and your state attorney general, and the CFPB accepts complaints about financial products at consumerfinance.gov/complaint.
What does BBB show for GoodLeap?
As displayed on October 14, 2026, BBB shows an A+ rating, accreditation, 1,304 complaints in the last 3 years and 435 in the last 12 months, and a 4.01 out of 5 customer-review average from 1,756 reviews. BBB does not verify third-party information.
What is the Minnesota Attorney General's case against GoodLeap?
On March 8, 2024 the Minnesota Attorney General announced a lawsuit against GoodLeap, Sunlight Financial, Solar Mosaic and Dividend Solar Finance alleging hidden fees on solar loans. The case was removed to federal court and remanded to Hennepin County on January 16, 2025; no resolution was found in the sources opened. The allegations have not been proven.
What does Trustpilot show for GoodLeap?
The goodleap.com page on Trustpilot displayed a 2.9 score across 1,216 reviews on October 14, 2026. Trustpilot flagged the company as not having replied to negative reviews and said reviews may not be representative because customers were not recently invited.