Independent profile. Not owned, sponsored or endorsed by GlockStore.

GlockStore Reviews, Complaints & Contacts

GlockStore is the Glock parts and accessories retailer operated by GS Performance, LLC at 1930 Air Lane Drive, Nashville, Tennessee. BBB gives it an F with 25 complaints, and Trustpilot shows 1.5 from 176 reviews. Federal dockets and New York and California attorney general cases name GS Performance and two archived complaints date from 2013.

REVIEWS & COMPLAINTS2on USAComplaints · none in 2023-2026 · latest 2013
PHONE(800) 601-8273Customer service and RMA
WEBSITEglockstore.com
HEADQUARTERSNashville, TN
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Call (800) 601-8273 Official website ↗
VERIFIED

Contacts

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Official website

Other contacts

VERIFIED

Locations

  • Headquarters1930 Air Lane Drive, Nashville, TN 37210
EDITORIAL

Is GlockStore Legitimate?

BBB and Trustpilot figures

Legal name
GS Performance, LLC
Business type
Online and retail seller of Glock handgun parts, magazines, holsters, accessories and custom gun services, with a Nashville, Tennessee distribution facility and retail showroom, operated by GS Performance, LLC
Website
glockstore.comSource: glockstore.com home page, checked
Headquarters
Nashville, TNSource: glockstore.com, checked

GlockStore is operated by GS Performance, LLC, which the site's Terms of Use name as the operator. The name appears in federal dockets and in two state attorney general matters, in New York and California, which are government allegations. The company publishes a Nashville, Tennessee address, a phone number, role email addresses and a written cancellation and return policy, and its Nashville address matches the BBB listing.

BBB shows the business as not accredited with an F rating, 25 complaints in three years, a rating reason of "Failure to respond to 17 complaint(s) filed against business" and an alert quoting BBB's statement that the business did not respond to its request of November 19, 2025. Trustpilot shows 1.5 from 176 reviews on an unclaimed profile.

EXTERNAL SOURCE

Independent Sources

BBB
35 reviews · 25 complaints · BBB business grade F · average customer rating 1.57 / 5
Figures checked
Trustpilot
176 reviews · TrustScore 1.5 / 5
Figures checked
EDITORIAL

Complaint Themes

orders not received or contact went unanswered

Themes, not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

2 complaints linked to the GlockStore profile are published on this site (2013). None are from 2023-2026.

EDITORIAL

Complaint record: BBB, Trustpilot and this site's archive

BBB (profile "Glockstore", 1930 Air Lane Dr, Nashville, TN): not BBB accredited; BBB Rating F, with the listed reasons "Failure to respond to 17 complaint(s) filed against business" and "25 complaint(s) filed against business"; the complaints tab shows "25 total complaints in the last 3 years" and "19 complaints filed in the last 12 months"; the reviews tab shows "1.57 /5 stars" with "Average of 35 Customer Reviews". BBB gives a file-opened date of February 20, 2023. The profile shows 1 alert, titled "Pattern of Complaints"; BBB's own alert text says: "This business has a pattern of complaint concerning delivery issues and refund/exchange issues. Specifically, consumers allege that they received defective or incorrect firearm parts," and "On November 19, 2025, BBB contacted the company to request their assistance in eliminating the pattern of complaint. However, the business failed to respond." That is BBB's characterization, not ours. The complaints tab lists 10 entries, 7 marked "Unanswered", 2 "Resolved" and 1 "Answered"; the newest are dated September 8, 2026, September 5, 2026 and August 4, 2026. BBB states that complaint text shown might not represent all complaints filed and that it does not verify the accuracy of information provided by third parties.

Trustpilot: score 1.5 from 176 reviews for glockstore.com; the profile is unclaimed and Trustpilot states it does not fact-check reviews.

This site's archive. Two approved complaints from 2013 name GlockStore. One says orders "have fallen into limbo" with no reply to email for over a month; the other says an ordered item was not received and that emails and phone calls went unanswered. They are unverified consumer accounts about the period before the company's current Nashville address, and a third 2012 post that carries the glockstore.com name is not counted because its text is a forwarded email exchange that does not describe a GlockStore order.

Older accounts and platform figures do not show how any single order will go. Company replies, where present, appear on the BBB profile.

Had an experience with GlockStore? Tell other people what happened.

Submit a Complaint
EDITORIAL

GlockStore complaints: cancel, return, refund and where else to complain

Based on the company's Shipping and Returns page (glockstore.com/shipping-and-returns), its Terms of Use and its footer. Keep your order number, the confirmation email, any tracking email, and dated notes of each call or email.

  • Cancel an order. The page says: "Until your order is shipped, you may cancel your order and receive a full refund." Cancellation is requested at [email protected] or through the Contact Us page, with the order number, or by phone at (800) 601-8273. It also says: "your order HAS NOT been cancelled until you receive a cancellation email from us." The page states two firearm terms: the cancellation section says "Order cancellations for firearms are subject to a 15% restocking fee after 24 hours and may not be eligable for cancellation if they are too far along in processing" (spelling as on the page), while the firearm section of the same page says: "Any cancellations, exchanges or returns BEFORE you take possession of the firearm are subject to a 15% restocking fee, plus any applicable shipping charges, to cover our costs."
  • Card holds and refund posting. The page says: "If you cancel BEFORE we have BILLED you, the HOLD can remain on your account for 3 to 5 days, depending on the individual Credit Card companies policy." If the order was already billed, it says refunds go to the original payment method and "the refund can take up to 48 Hours to post to your Credit Card account."
  • Return an item. The page offers a "30-day money back guarantee" on most items for non-defective returns that are unused, unworn and in original undamaged packaging, subject to listed exceptions, and says: "Returns/exchanges CANNOT be accepted without an RMA#." Email [email protected] or call (800) 601-8273 for the RMA; the page says: "An issued RMA will expire after 30 days. Any packages received after the RMA has expired will be refused and sent back." Returns go to Returns, 1930 Air Lane Drive, Nashville, TN 37210.
  • Refund timing. The page says refunds go to the original payment method, and: "Please allow 7-10 business days after the receipt of your return to see the refund on your credit card." Shipping fees are not refundable.
  • Items that did not arrive or arrived damaged. The page says to contact the company right away; for FedEx or USPS shipments a claim is made through the carrier, and "Most claims are settled within 10 to 14 days." Replacement orders are not processed until the carrier's investigation is complete. For defective items the page says: "If the item is defective, ie, does not function, we will accept it within the 30 day period only." (The separate instruction to call (800) 601-8273 "within 30 days of receipt for a replacement" appears in the page's DVD paragraph.)
  • Order tracking. The page says: "Once your order has shipped, you will receive an email from FedEx or USPS with your tracking number," and that these emails "sometimes get caught in spam." The site footer links "Track your Order".
  • Holiday returns. The page says that for gifts purchased during November and December "we will extend our return policy until January 14th."
  • Firearms. Firearms ship only to a designated FFL dealer; the page lists a flat $25 second-day-air fee and says that after you take possession of a firearm you cannot return it unless there is a mechanical or manufacturing defect. The section headed "Custom Gun Builds and Gunsmithing" says: "there are NO REFUNDS on custom gun builds. Once you order the work to be performed there is no recourse or refund available."
  • Dispute terms. The Terms of Use say users "will not seek to litigate any claims against GlockStore or any of its affiliates, existing now or in the future, on a class action or representative party basis" and that claims "must be brought by you exclusively in the state and federal courts located in the County of Davidson, State of Tennessee." The same Terms say they are "governed and construed in accordance with the laws of the State of Utah" and later refer to "Tennessee law as the governing law"; both statements are on the page as written.
  • Outside the company. BBB accepts complaints through its profile for Glockstore in Nashville. The FTC takes reports of bad business practices at reportfraud.ftc.gov.

BBB and Trustpilot figures are shown once, in the complaint-record section.

EDITORIAL

Government cases naming GS Performance, LLC

Two state attorney general matters name GS Performance, LLC. Both are described on this page in the attorney general's own words; they are government allegations and court-ordered interim steps, and this page does not treat either as a finding of liability.

More on regulatorsShow less
  • New York. A New York Attorney General press release dated March 9, 2023 says the Attorney General released a statement "after securing a court order to immediately stop 10 national gun distributors from selling and shipping unfinished frames and receivers ... into New York," and lists "G.S. Performance, LLC (Glockstore)" among them. It says the Attorney General filed a motion for a preliminary injunction in January and "Last June" filed a lawsuit against those 10 distributors, and that the case "is pending in the Southern District of New York." The Justia docket for The People of the State of New York v. Arm or Ally, LLC et al., S.D.N.Y. 1:22-cv-06124, lists GS Performance, LLC, "A/K/A Glockstore or GSPC" among the defendants (filed in that court July 18, 2022 by notice of removal). A Second Circuit docket, 24-773, opened March 27, 2024 carries the same caption; its contents are not reflected here.
  • California. The California Attorney General's page on People v. Blackhawk Manufacturing Group, Inc., et al., Case No. CGC-21-594577 (San Francisco Superior Court), says that on October 13, 2021 the Attorney General filed a lawsuit against "Blackhawk Manufacturing Group, Inc., MDX Corporation, and GS Performance, LLC." It says: "The lawsuit alleges that the companies have violated California consumer protection law by selling kits without complying with federal and state requirements governing the manufacture and sale of firearms," and that the suit followed "a March 2021 court order enforcing the Attorney General's preceding investigative subpoena against GS Performance, LLC." The page states: "The lawsuit is ongoing." The company's position was not found on the pages read.
EDITORIAL

Court filings naming GS Performance, LLC

Court records

A Justia party search for "GS Performance" lists ten dockets. Five that name GS Performance, LLC as a defendant or party are described here (the two attorney general cases are in the government-cases section). Two other results are suits by cities against other manufacturers and were not reviewed.

More on the lawsuitsShow less
  • Nolan v. GS Performance, LLC, D. Conn. 3:22-cv-00924. The docket opens with a "NOTICE OF REMOVAL" filed by GS Performance on July 22, 2022; Justia lists the nature of suit as "Tort Product Liability" and the cause as "Petition for Removal- Personal Injury". Justia also lists a duplicate entry, 5:22-cv-00924.
  • Degaetano v. GS Performance, LLC, N.D.N.Y. 1:23-cv-00893. Filed July 25, 2023; Justia lists the nature of suit as "Civil Rights: Americans with Disabilities - Other" and the cause as "42 U.S.C. § 12101 American Disabilities Act." The docket shows the summons returned executed on August 18, 2023 (served August 14, 2023, answer due September 5, 2023).
  • Granite State Insurance Company et al v. GS Performance, LLC, S.D.N.Y. 1:23-cv-07646. Filed August 29, 2023 by Granite State Insurance Company and National Union Fire Insurance Company of Pittsburgh, PA; Justia lists the nature of suit as Insurance and the cause as "Diversity-Declaratory Judgement". An order of October 25, 2023 granted a motion to vacate entry of default and directed the defendant to answer or respond within 20 days. The subject of the dispute is not stated on the docket text.
  • Simmons et al v. GS Performance, LLC, M.D. Fla. 3:25-cv-00265. Filed March 10, 2025 against "GS Performance, LLC doing business as Glockstore.com"; Justia lists the nature of suit as "Tort Product Liability" and the cause as "Diversity-Product Liability". The latest entry in the Justia copy is a notice of selection of a mediator; the outcome is not reported.
PUBLIC RECORD

Court & Public Records

Nolan v. GS Performance, LLC and Glockstore

Filed

U.S. District Court for the District of ConnecticutFiled Checked Docket 3:22-cv-00924Source ↗

Filed — no final outcome recorded

The Justia docket begins with a notice of removal filed by GS Performance on July 22, 2022; Justia lists the nature of suit as product liability (personal injury). The complaint and later entries are not reflected in the Justia copy, so the outcome is not reported.

Degaetano v. GS Performance, LLC

Filed

U.S. District Court for the Northern District of New YorkFiled Checked Docket 1:23-cv-00893Source ↗

Filed — no final outcome recorded

Complaint filed July 25, 2023; Justia lists the nature of suit as Civil Rights: Americans with Disabilities - Other (42 U.S.C. § 12101). The summons was returned executed on August 18, 2023. Later entries are not reflected in the Justia copy.

Granite State Insurance Company et al v. GS Performance, LLC

Filed

U.S. District Court for the Southern District of New YorkFiled Checked Docket 1:23-cv-07646Source ↗

Filed — no final outcome recorded

Filed by two insurers; Justia lists the nature of suit as Insurance and the cause as diversity declaratory judgment. An order of October 25, 2023 vacated an entry of default and directed the defendant to respond within 20 days. The subject of the dispute is not stated in the docket text.

Simmons et al v. GS Performance, LLC

Filed

U.S. District Court for the Middle District of FloridaFiled Checked Docket 3:25-cv-00265Source ↗

Filed — no final outcome recorded

Filed against GS Performance, LLC doing business as Glockstore.com; Justia lists the nature of suit as product liability. The latest entry in the Justia copy is a notice of selection of a mediator; the outcome is not reported.

The People of the State of New York v. Arm or Ally, LLC et al. (GS Performance, LLC a/k/a Glockstore among defendants)

Filed

U.S. District Court for the Southern District of New YorkFiled Checked Docket 1:22-cv-06124Source ↗

Filed — no final outcome recorded

The New York Attorney General's press release of March 9, 2023 says the Attorney General secured "a court order to immediately stop 10 national gun distributors from selling and shipping unfinished frames and receivers ... into New York," lists "G.S. Performance, LLC (Glockstore)" among them, and says the case "is pending in the Southern District of New York." The July 18, 2022 date is the removal date shown by Justia. These are the Attorney General's allegations and an interim court order as the Attorney General describes it; the final outcome was not verified.

People v. Blackhawk Manufacturing Group, Inc., et al. (GS Performance, LLC a defendant)

Filed

San Francisco Superior Court (California)Filed Checked Docket CGC-21-594577Source ↗

Filed — no final outcome recorded

The California Attorney General's page says the lawsuit alleges the companies "have violated California consumer protection law by selling kits without complying with federal and state requirements governing the manufacture and sale of firearms," and states: "The lawsuit is ongoing.". This is the Attorney General's allegation, not a finding.

EDITORIAL

Who operates GlockStore

GlockStore's Terms of Use (Last Modified: July 19, 2022) say: "This website is operated by GS Performance, LLC," and define "Company" as "GS Performance LLC," "GlockStore," "UnderTechUnderCover," together with related persons or entities. Federal docket captions in Connecticut and New York name "GS Performance, LLC d/b/a Glockstore" and "GS Performance, LLC. doing business as Glockstore." The site's footer and BBB give the address 1930 Air Lane Drive, Nashville, TN 37210, and the site lists a retail showroom there (hours "M-S 9am-6pm, Closed on Sundays"; phone (615) 682-6565).

The company's "Lenny Magill" page says he "founded GlockStore.com" in 1986, and describes the business as having "over 100 full-time employees" and shipping "over 1000 packages a day" from Nashville. These are the company's own statements. The page also says the retail showroom was first opened in San Diego; this site's archive has two older complaint posts (2013) that record a San Diego address, 4585 Murphy Canyon Road, for "Glock Store"; the company's current pages list Nashville. The Terms of Use state that Glockstore.com is "not affiliated with nor endorsed by Glock, Inc. or Glock Ges.m.b.H."; the business sells parts and accessories for Glock pistols and also sells firearms. Its M1X catalog page lists frames titled "GS M1X Frame for Glock 26 Gen 3-5" in several colors.

The policy pages carry no revision date except the Terms of Use. The Shipping and Returns page quoted here is the one the site footer links today ("Payment / Shipping / Returns").

EDITORIAL

Frequently Asked Questions

Who operates GlockStore?

GlockStore's Terms of Use (Last Modified: July 19, 2022) say the website is operated by GS Performance, LLC. The site lists 1930 Air Lane Drive, Nashville, TN 37210.

What are GlockStore's customer service phone and email?

The Shipping and Returns page and footer give (800) 601-8273 and [email protected]; returns go to [email protected]. The footer lists hours of Monday to Saturday 9 AM to 6 PM and Sunday closed.

How do I cancel a GlockStore order?

GlockStore's page says an order can be cancelled before it ships by emailing [email protected] with the order number, using the Contact Us page, or calling, and that the order "HAS NOT been cancelled until you receive a cancellation email from us." The page states two firearm terms: a 15% restocking fee after 24 hours in the cancellation section, and a 15% restocking fee, plus any applicable shipping charges, for cancellations, exchanges or returns before you take possession of the firearm.

I cancelled my GlockStore order; why is there still a charge on my card?

The GlockStore page says that if you cancel before billing, "the HOLD can remain on your account for 3 to 5 days, depending on the individual Credit Card companies policy," and that after a refund is issued "the refund can take up to 48 Hours to post to your Credit Card account."

How do I get tracking for a GlockStore order?

The GlockStore page says an email from FedEx or USPS with the tracking number is sent once the order has shipped, that these emails sometimes land in spam, and the footer links "Track your Order".

What do GlockStore's Terms of Use say about disputes?

The Terms of Use say users will not litigate claims against GlockStore on a class action or representative basis and that claims must be brought in the state and federal courts located in the County of Davidson, State of Tennessee. The same Terms say they are governed by the laws of the State of Utah and later mention Tennessee law as the governing law; both appear as written.

What is GlockStore's return policy?

The GlockStore Shipping and Returns page lists a 30-day money back guarantee on most items from the original ship date for unused items in original packaging. The page requires an RMA number before shipping anything back (the RMA expires after 30 days). The page lists exceptions including opened compression shorts, closeout items marked "All Sales Final", custom builds, and firearms after possession unless defective.

How long do GlockStore refunds take?

The GlockStore page says refunds are issued to the original payment method and asks buyers to "allow 7-10 business days after the receipt of your return"; shipping fees are not refundable.

What does GlockStore say to do if a package is lost or damaged?

The GlockStore page says to contact the company right away, that a claim is made through the carrier (FedEx or USPS), that most claims are settled within 10 to 14 days, and that replacements are not processed until the carrier's investigation is complete.

What is GlockStore's BBB rating?

For GlockStore, BBB displayed an F rating, the text "This business is NOT BBB Accredited," 25 complaints in the last 3 years and 19 in the last 12 months, and one alert titled "Pattern of Complaints" for the Nashville profile; see the complaint-record section for BBB's alert wording.

What does Trustpilot show for GlockStore?

For glockstore.com, Trustpilot's page shows 1.5 based on 176 reviews, an "Unclaimed profile" label, and the statement "we don't fact-check reviews". Reviews there are customers' own statements about GlockStore orders.

Has GS Performance, LLC been sued?

Justia lists federal dockets naming GS Performance, LLC, including Nolan (D. Conn., removed July 22, 2022), Degaetano (N.D.N.Y., filed July 25, 2023), Granite State Insurance v. GS Performance (S.D.N.Y., filed August 29, 2023) and Simmons (M.D. Fla., filed March 10, 2025). The New York and California attorneys general have also brought cases that name the company (see the government-cases section).

Is GlockStore a scam?

GlockStore.com is operated by GS Performance, LLC, which lists a retail showroom at 1930 Air Lane Drive, Nashville, TN 37210. The site's disclaimer states that Glockstore.com is not affiliated with nor endorsed by Glock, Inc. or Glock Ges.m.b.H. On the record: BBB displays the Nashville profile as not BBB accredited with an F rating. The New York Attorney General's March 9, 2023 press release lists G.S. Performance, LLC (Glockstore) among 10 national gun distributors covered by a court order to stop selling and shipping unfinished frames and receivers into New York. The California Attorney General's page lists GS Performance, LLC among the defendants in a lawsuit filed October 13, 2021 under California consumer protection law, which it describes as ongoing. These are government allegations and court steps, not findings.

Is GlockStore legit?

GlockStore is the Glock parts, magazines, holsters and accessories seller run by GS Performance, LLC, with a retail showroom at 1930 Air Lane Drive, Nashville, TN 37210 (hours M-S 9 AM-6 PM, closed on Sundays). The showroom page gives (615) 682-6565 as its phone, and the Shipping and Returns page gives (800) 601-8273 for customer service; the company's Terms of Use say the website is operated by GS Performance, LLC. Firearms are shipped to a Federal Firearms License dealer chosen by the buyer.

How does GlockStore ship a firearm?

GlockStore's FFL Information page says it ships a new Glock handgun to the buyer's preferred Federal Firearms License (FFL) dealer, who takes care of the local paperwork and ensures the handgun is properly transferred to the buyer according to local laws. A buyer using their own dealer puts the dealer's name, address and phone number in the Order Notes box at checkout. For help choosing a dealer, the page gives an FFL email address, also listed in Contacts. To ship a firearm, the buyer must choose the shipping method labeled 'Firearm Shipping - 1 Gun: $25.00'.

Does GlockStore have a promo code?

GlockStore's TopShot Tuesday and Firearm Friday sign-up page says every Tuesday and Friday brings deals in its TopShot Tuesday and Firearm Friday sales, and invites visitors to sign up by e-mail to join over 500,000 subscribers for its latest sales and announcements. That page lists no promo code.