Genspark

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.genspark.ai/
• Support (billing, refunds, account and DMCA notices per Terms): [email protected]
• Privacy requests (Attn: Privacy Officer): [email protected]
• Enterprise sales and DPA requests: [email protected]
• Help Center (membership, refunds, credits, account deletion): https://www.genspark.ai/helpcenter/membership-plans
• Privacy Policy: https://www.genspark.ai/privacy
• Press: [email protected]
• Developer phone listed under 'About the developer' on Google Play (GENSPARK INC); not stated on the : +1 650-283-2063

Locations

Using Genspark? Credits, cancellation and refund terms to check

Genspark is sold as an AI workspace (a "Super Agent" plus AI Slides, Sheets, Docs, Chat, Image, Video and other agents) that draws on credits. Below is what Genspark's own pages said when opened on September 30, 2026. Where two Genspark pages differ, both are quoted and attributed; this page does not pick one.

• Prices. Genspark's business pricing page ("Updated September 17, 2026") says: "Plus is $19.99 per month billed annually or $24.99 month to month, and Pro is $199.99 per month billed annually or $249.99 month to month. All prices are in USD." The Help Center says an annual plan is "billed as a lump sum for the full year upfront (saves ~20% compared to monthly); credits are issued on a monthly basis throughout the year." It adds that sales tax and bank currency-conversion or foreign-transaction fees "are collected by your bank or tax authority, not by Genspark."
• Free plan. The Help Center describes Free as "100 daily credits, until your lifetime free-credit allowance is used up"; its Credits Guide says "Once your account has used its lifetime allowance, the daily free refill stops."
• Credits. Plus starts "from 10,000 monthly credits" and Pro "from 125,000 monthly credits" ("multiple credit tiers"). Per the Credits Guide, "Credits don't carry over: Credits reset each billing period. Separately purchased top-up credits are valid for 3 months and carry across cycles." Each regeneration "costs the same as the original," and "each failed retry costs credits" for agent tasks.
• Free Quota and the September 18, 2026 change. The Membership Plans page says Free Quota is "a weekly balance" for Standard-mode text and image tasks across Super Agent, AI Slides, AI Sheets, AI Docs and other agents, "at no credit cost," included with Plus and Pro (Pro gets "a weekly balance 10× the Plus balance"); the 7-day window "begins with your first message," and tasks outside the covered scope, such as video or audio generation, still use credits. For members whose Plus or Pro subscription started before September 18, 2026 and has stayed active without interruption, the page says the current unlimited AI Chat and AI Image experience continues "unchanged through December 31, 2026" and that from January 1, 2027 those benefits "follow the plan terms in effect at that time"; if a subscription expires or is canceled and later restarted, "the benefits in effect at the time you resubscribe apply."
• Cancel on the web. Help Center: "You can cancel your subscription at any time from the Plan page. Click the Manage dropdown and choose Cancel Subscription." After canceling, "your current plan remains active through the end of your billing period," then the account "automatically reverts to the Free plan." The Credits Guide adds that "credits from the canceled period aren't refunded."
• Cancel if you subscribed in the iPhone or Android app. Help Center: "you must cancel through your device's subscription settings — canceling on the Genspark website will not affect a mobile subscription." It also says mobile and web subscriptions "are managed separately" and that payment details and invoices for mobile purchases "are handled by the respective app store, not through Stripe or the Genspark billing portal." The Help Center pages checked do not say that deleting a Genspark account cancels an app-store subscription, so check the store's own subscription list separately. Apple's and Google's own instructions are at support.apple.com/en-us/118428 ("Cancel a subscription from Apple") and support.google.com/googleplay/answer/7018481 ("Cancel, pause, or change a subscription on Google Play").
• Refund windows (Plus/Pro, Cloud Computer). The Membership Plans page says its refund rules apply to "Plus/Pro memberships and subscriptions to Genspark Cloud Computer." Help Center: "For customers in the EU, UK, or Turkey: You are eligible for a refund if you cancel your subscription within 14 days of purchase"; "For customers in Korea: ... within 7 days of purchase"; "All other customers: Monthly subscriptions: You can request a refund within 24 hours after the purchase. Annual subscriptions: You can request a refund within 72 hours after the purchase." It also says: "If our system detects excessive use of the service prior to a refund request, the request may be rejected. This includes using a large portion of a subscription or quota," that "we cannot process a second refund request after the first refund request has been approved," and that "Late requests cannot be processed under any circumstances." Approved refunds are processed "within 7 business days." To request one, the page says to submit a ticket from the account that made the purchase, including "The email used for payment (if different from your login email)", "Your invoice number, or a screenshot of the invoice email" and "Reasons for requesting a refund"; it asks for only one ticket per refund request ("Multiple tickets about the same request may delay processing"). The page as opened does not say whether Genspark or the app store decides refunds for purchases made through the App Store or Google Play.
• Team and Enterprise. Help Center, Team & Enterprise Plans: Team has "Monthly auto-renewal. Cancel anytime; coverage continues to the end of the paid period," and "Team Plan subscriptions are non-refundable for partially used billing periods — credits already issued for the cycle are not credited back." The same page's Team/Enterprise comparison table says only "Refund policy: Non-refundable" for both plans, and the page does not say whether a Team period that was not used at all can be refunded. Enterprise: "Termination requires 60 days written notice" and "Subscriptions are non-refundable; coverage continues through the contracted end date."
• Team credit packs. Separate from the individual top-ups above ("valid for 3 months", per the Credits Guide), the Team & Enterprise page describes "Credits Packs" that a Team admin buys under Billing > Add Credits: "10,000 credits per pack," and "the pack's specific validity window is shown at purchase time." The page says a member who claims a pack has its credits added to their account, and that admins can assign packs "available in your team's pool." It does not state a validity period for Team packs, so the three-month top-up rule quoted from the Credits Guide should not be assumed to apply to them.
• Suspension. Terms of Service (last updated April 2, 2026): if Genspark suspends or terminates an account "due to a reasonable belief that you violated these Terms of Service or engaged in prohibited or abusive activity, you may not be entitled to any refund or any remaining unused prepaid fees."

Where Genspark's pages differ.

• Failed generations. The "Common Issues" page says of Sora video failures: "No credits are deducted for failed generations." The Credits Guide says prompts blocked by the safety filter are refunded automatically, but "If a generation completed and the output was then flagged, it's still charged," "Quality disputes don't get automatic refunds," and for technical billing issues "contact support with a link to the task, what went wrong, and your approximate balance before and after."
• Team credits. The Help Center's Team & Enterprise page lists 12,000 credits per Team seat and 25,000 per Enterprise seat per month; the business pricing page (updated September 17, 2026) lists 10,000 and 20,000.
• Commercial-use rights. The Membership Plans page says: "Commercial use rights are guaranteed through June 30, 2027 as part of your Plus or Pro membership benefits"; the Team & Enterprise page lists for Team "Commercial use rights for all AI-generated content — valid through December 31, 2026," and for Enterprise "Commercial use rights confirmed in your Order Form." The 18 other-language versions of the Membership Plans page that the site lists (German, Spanish, French, Hindi, Italian, Japanese, Korean, Portuguese, Simplified and Traditional Chinese, Indonesian, Malay, Thai, Arabic, Hebrew, Russian, Polish and Dutch) were also opened on September 30, 2026 and give the same June 30, 2027 date for Plus and Pro.

What to do. Keep your invoice or App Store/Google Play receipt and the date and time of purchase. For a web subscription, submit a support ticket from your Genspark account (the Help Center says the ticket "is automatically linked to the Genspark account you're logged into") with the payment email, invoice number and reason, or write to [email protected], the address given in the Terms. For an app-store subscription, use your device's subscription settings and the store's own billing support. For a credit or billing dispute, the Credits Guide asks for a link to the task, what went wrong, and your approximate balance before and after; screenshots of the task and of the usage page, with dates and times, are a practical way to document these. If the company's answer does not resolve a charge, you can also ask your card issuer about its dispute process.

National Advertising Division referral (September 9, 2026)

What BBB National Programs published. The National Advertising Division (NAD) of BBB National Programs, an advertising self-regulation body, posted a decision summary dated September 9, 2026 headed "NAD Case #7584: Genspark, Inc." and titled "National Advertising Division Will Refer Genspark to the Federal Trade Commission for Failure to Respond to Inquiry." NAD says that, following a monitoring inquiry, it will refer Genspark, Inc. to the Federal Trade Commission (FTC) and other appropriate regulatory agencies "for review and possible enforcement action" because Genspark did not submit a substantive response to the inquiry.

NAD describes the inquiry as part of its routine monitoring program and as concerning "certain express claims" made by Genspark for its Genspark.ai agents "on its website and in the New York City subway." It says that, despite numerous outreach attempts, Genspark did not respond or substantiate the claims, and it cites Section 2.1(I)(3) of the NAD/NARB Procedures for the referral.

What this does and does not show. This is NAD's own account, and the summary contains no statement from Genspark. It does not list the claims at issue and does not decide whether they were accurate or supported; NAD says only that Genspark did not respond. NAD is a self-regulatory body, not a government agency, and a referral is not an FTC investigation, complaint or enforcement action. In the sources checked on September 30, 2026, this page did not locate any public FTC or state attorney general action naming Genspark; the FTC website's own search returned a "Page not found" error that day, so that check is incomplete. The FTC's page for reporting problems is reportfraud.ftc.gov.

Data use, deletion and arbitration in Genspark's policies

Training and data use. Genspark's business pricing FAQ (updated September 17, 2026) answers "Does Genspark train AI models on my company's data?" with: "No. Genspark never trains models on your data — not your prompts, documents, agent runs, or outputs — on any plan, from Free to Enterprise." The Team & Enterprise Help Center page says those accounts "are automatically opted out of model training," and its comparison table lists "Platform service improvement: Disabled by default; opt-out available." The Terms of Service (April 2, 2026) separately say the license you grant over submitted content is "for the limited purpose of operating, promoting, and improving our Service, and to develop new ones," and that Genspark "may retain Content." The Privacy Policy (July 24, 2026) lists among its uses "to evaluate and improve our Service, products, services, marketing and your experience" and says the information collected automatically includes "the prompts you input to our Services, and the resulting outputs." Read together, Genspark says it does not train AI models on customer data, and its Terms grant it broader rights to use content to operate, promote and improve the service. The Terms and Privacy Policy as opened do not describe a training setting for individual (Free, Plus, Pro) accounts. For written questions, the Privacy Policy gives [email protected] (Attn: Privacy Officer) for privacy requests.

Who sees your prompts. The Privacy Policy says content you enter may be sent to third-party AI providers, naming "OpenAI, Anthropic, Google, xAI, and ElevenLabs" as primary providers, that data is stored on Microsoft Azure, and that some services "may be hosted on cloud platforms such as Microsoft Azure, Amazon Web Services or Google Cloud Platform." The "Common Issues" page says open-source models (DeepSeek, Kimi, GLM, MiniMax, Qwen) run on U.S. inference platforms including Fireworks AI and Baseten, under "Zero Data Retention (ZDR) agreements" that it says mean nothing sent "is ever used to train a model."

App-store privacy disclosures. These are developer-provided. Apple's listing for the Genspark app says the information "has not been verified by Apple"; it lists Identifiers under "Data Used to Track You" (data that may be used to track across apps and websites owned by other companies) and Contact Info, Search History, Identifiers and Diagnostics under "Data Not Linked to You." Google Play's Data safety section lists "Device or other IDs" as data the app may collect (optional) and may share with third parties, for analytics, says data is encrypted in transit, and says the developer provides a way to request deletion. The Privacy Policy separately says "We do not sell, trade, or otherwise share Personal Data with third parties, except as described" in the policy.

Deleting your account and data. Help Center, Account Management: click Settings, choose "Delete User," and confirm in the dialog and by email; deletion is "PERMANENT and IRREVERSIBLE" and removes conversation history, generated content, saved files and "Unused credits." That page says all data "will be permanently removed" and gives no timetable; the Privacy Policy says "If you close your account, we will delete your account data from our servers within 30 days." The Team & Enterprise page separately lists "Account data is deleted 30 days after termination" and "Backup retention — 90 days post-deletion" for those plans, and the pages checked do not say whether a backup period applies to individual accounts. Deletion can also be requested by emailing [email protected], Attn: Privacy Officer, the address the Privacy Policy gives for access, deletion and correction requests; the policy says it will respond "within 10 business days" and provide requested information "within 45 days." Residents of Colorado, Connecticut, Indiana, Kentucky, Minnesota, Montana, New Jersey, Oregon, Texas and Virginia can appeal, and the policy points to state attorneys general if unhappy with the result.

Disputes. The Terms are governed by California law; "any dispute concerning these Terms or the Services shall be resolved through binding arbitration" administered by the American Arbitration Association, "All disputes must be brought in the party's individual capacity," and you waive "the right to a trial by jury or to participate in a class action," subject to "non-waivable statutory rights." The Terms as opened do not describe an arbitration opt-out procedure. Liability is capped at "the greater of $100 or the amount you have paid us in the past twelve months."

Age. The Terms of Service say you must be "at least 18 years old or the minimum age required in your country" to consent to use the Services, and that if you are under 18 you must have a parent's or legal guardian's permission. The Privacy Policy says "Our Services are not intended for use by children," that Genspark does not knowingly collect Personal Data from anyone under 18, and asks people under 18 not to submit Personal Data. Apple's listing shows an age rating of 16+, and Google Play's content rating for the app reads "Everyone." The Terms and the Privacy Policy are quoted here side by side; the pages checked do not explain how they fit together.

Company background: MainFunc, Genspark Inc. and funding

Genspark's Terms of Service say its Services are "provided by MainFunc Inc. ("MainFunc") or any of its subsidiaries or affiliated entities, including without limitation Genspark Inc. ("Genspark"), a wholly owned subsidiary of MainFunc." The Apple App Store lists the seller of the Genspark app as "GENSPARK INC." Google Play's developer section for the app lists GENSPARK INC with the contact details 1207 Delaware Ave, Wilmington, DE 19806, phone +1 650-283-2063 and [email protected]. That is the developer contact shown on Google Play; the listing does not say whether it is a headquarters, registered office or place of incorporation. MainFunc's own website (mainfunc.ai) says MainFunc runs Genspark, is based in Palo Alto, and has offices in Singapore and Tokyo. The Terms and Privacy Policy pages opened do not state a street address or a state of incorporation.

A June 17, 2026 Business Wire release from "Genspark.ai" describes it as "a Palo Alto, CA-based technology company," names Eric Jing as CEO, and states that it "closed a $100M Series B extension at a $2.6B post-money valuation," bringing "total Series B funding to $485M," with the extension backed by Sozo Ventures, Korea Mirae Asset, UpHonest Capital and existing investors, and "$645 million total funding" from investors including Emergence Capital Partners, LG, SBI, UpHonest, Sozo Ventures and Temasek's Pavilion Capital. The release also says the company reached $250M in ARR (the release's term) within 12 months, counts ARR "since its launch in April 2025," and has more than 6,000 business clients; the release does not say which product the April 2025 launch refers to. An earlier public record dates the original search product to June 2024: Genspark's own blog post dated June 18, 2024 introduces Genspark as "our new AI agentic engine," and Reuters reported on June 18, 2024 that Genspark, an AI search startup "founded by former Baidu executives" and headquartered in Palo Alto, had raised a $60 million seed round and that the service was free to use. The funding, revenue and customer figures are company statements or press reports that were not independently verified here.

The Terms state that Genspark's services are available at genspark.ai and that MainFunc also maintains mainfunc.ai. The Help Center lists SOC 2 Type II and ISO 27001:2022 among the company's certifications for its business plans (a company statement; the Trust Center report itself was not reviewed) and its comparison table lists GDPR compliance as "Program in progress."

Complaint record: USAComplaints, Trustpilot, BBB and court searches

USAComplaints. No approved posts about Genspark or MainFunc were found on this site as of September 30, 2026, so this page has no complaint themes of its own.

Trustpilot (reported separately; not combined with any other source). Trustpilot's page for genspark.ai showed a TrustScore of 3.8 from 447 reviews, with "438 reviews in the last 12 months." The star distribution shown was 5-star 43 percent, 4-star 23 percent, 3-star 4 percent, 2-star 3 percent and 1-star 27 percent. The profile is labelled "Claimed profile," dated June 2026, with a "Paid Trustpilot subscription." As displayed on September 30, 2026, Trustpilot says the company "invites their customers to review, whether positive or negative," "Replied to 10% of negative reviews," "Typically replies within 2 weeks," and "May use AI-assist with replies." Trustpilot also states: "We use technology to protect platform integrity, but we don't fact-check reviews." No "not recently" invitation notice or representativeness notice appeared on the page when opened.

App Store. Apple's listing for the Genspark app showed 4.7 out of 5 from 4.3K ratings on September 30, 2026. That is a separate measure from Trustpilot and is not averaged with it.

BBB. BBB name searches run September 30, 2026 for "Genspark" (U.S.-wide, bbb.org/search?find_country=USA&find_text=Genspark&find_type=Name, and near Palo Alto, CA), "Genspark Inc" (near Palo Alto, CA and near Wilmington, DE) and "MainFunc" did not return a BBB business profile for Genspark AI, Genspark Inc. or MainFunc Inc. The U.S.-wide search listed other similarly named businesses, including GreenSpark Solar and "GenSpark," a computer-training business in Alpharetta, GA; those are different businesses by name and category from the AI company, and this page does not state whether any ties exist. A profile could exist under another name.

ComplaintsBoard. A ComplaintsBoard search for "Genspark" on September 30, 2026 returned two results, neither about Genspark (their titles name a Dubai recruiting company and Dubai International Airport).

Courts and incidents. A CourtListener RECAP docket search by case name for "Genspark" or "MainFunc" on September 30, 2026 (courtlistener.com/?q=caseName%3A%28Genspark+OR+MainFunc%29&type=r) returned 0 results. CourtListener covers federal dockets contributed to its RECAP archive, so this is not a search of every federal or state court. Web searches that day for Genspark together with lawsuit, class action, data breach, security incident or outage returned no Genspark-specific reports in the results reviewed. These are negative findings limited to the sources checked on that date, not statements that none exist. The one regulatory-related item located is the NAD referral described in the section above, which is not a court case or an FTC action.

Is Genspark Legitimate?

The Genspark Terms of Service and Privacy Policy identify MainFunc Inc. as the operator of the service, with Genspark Inc. as a wholly owned subsidiary; the Apple App Store lists "GENSPARK INC" as the app's developer and seller; and a June 17, 2026 Business Wire release from the company describes a Palo Alto, California-based business with disclosed funding rounds. Payments for web subscriptions are processed through Stripe, and app purchases through the Apple App Store or Google Play, according to the company's Help Center.

What could not be confirmed: the companies' state of incorporation or registered address (Google Play lists a Wilmington, DE developer contact, without saying what kind of address it is), a BBB profile (none identified in the searches described above), and the SOC 2 and ISO 27001 reports (company statements only). On September 9, 2026, BBB National Programs' National Advertising Division said it would refer Genspark, Inc. to the FTC and other agencies after Genspark did not substantively respond to an inquiry about advertising claims; that is NAD's account, and a referral is not an FTC action. No lawsuit or security-incident notice naming Genspark or MainFunc was identified in the sources checked on September 30, 2026. This page assigns Genspark no rating; the billing, refund and data terms above are quoted so readers can compare them with their own subscription.

Frequently Asked Questions