FundsNetwork Complaints & Contacts

Contacts & Login

PhoneAddress

Customer service & general contact

• Phone listed on FINRA BrokerCheck for Fidelity Brokerage Services LLC and National Financial617-563-7000 3 complaints mention this number

Account & login

• FundsNetwork site login (for fund firms and agents)fundsnetwork2.fidelity.com/public/auth/login ↗

Other contacts

• Fidelity Clearing and Custody Solutions (links to FundsNetwork)clearingcustody.fidelity.com ↗

Locations

• Mailing addressTwo Destiny Way, Mail Zone WG3D Westlake TX 76262

Is FundsNetwork Legitimate?

BBB

Business type

Fidelity's investment platform for mutual funds and other collective investment vehicles; the FundsNetwork site is used by fund firms and their agents under a Services Agreement (per the FundsNetwork User Agreement, read 2026-10-22)

Website

clearingcustody.fidelity.comSource: Page links 'Fidelity FundsNetwork', checked 2026-10-22

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint and disclosure records (as displayed on 2026-10-22)

No published complaint reports are currently linked to this profile. The figures on this page belong to the wider Fidelity firms and are not specific to FundsNetwork; they are shown separately and are not added together.

• BBB. The BBB profile for Fidelity Investments, Boston, MA, as displayed on 2026-10-22, shows rating A+ and 'This business is NOT BBB Accredited'. Its complaints tab says '1,341 complaints in the last 3 years. 317 complaints in the last 12 months.' BBB notes that the displayed complaint text might not represent all complaints filed with it. BBB page data lists the file opened on 1991-02-08, business started 1946-01-01 and incorporated 1978-09-29.
• FINRA BrokerCheck, Fidelity Brokerage Services LLC. As displayed on 2026-10-22: 156 total disclosures, of which 24 are regulatory events and 132 are arbitrations.
• FINRA BrokerCheck, National Financial Services LLC. As displayed on 2026-10-22: 63 total disclosures, of which 47 are regulatory events, 1 is a civil event and 15 are arbitrations.

BrokerCheck's detailed report gives each item's status and outcome.

FundsNetwork: what it is and where to take a problem

This page was checked on 2026-10-22 and 2026-10-23. The FundsNetwork User Agreement defines 'FundsNetwork' as 'Fidelity's investment platform for mutual funds and other collective investment vehicles', and defines the FundsNetwork Site as the FundsNetwork2.com website.

• Locked out or password reset. The 'Contact Firm Admin' page, reached from 'Forgot username or password?' on the login page, says: 'Please contact your firm's administrator to reset your password.' That is the company's own stated route; no consumer phone number is given on that page.
• Services Agreement questions. The User Agreement says use of the FundsNetwork Site is governed by the User Agreement itself, and defines the separate Services Agreement as the agreement that 'governs the availability of mutual funds or other investment products associated with Fund/Agent that are held through FundsNetwork'.
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  It also says the User Agreement is 'in addition to any other agreements between Fund/Agent and any Fidelity Entity, including any Services Agreement'.

• Disputes and notices by a fund firm. Section 10 of the User Agreement says it is governed by 'the laws of the Commonwealth of Massachusetts' and that 'All notices to Fidelity pertaining to this Agreement should be sent directly to Fidelity in accordance with the notice provisions of the Services Agreement.' The word 'arbitration' does not appear in the User Agreement.
• Who may use the site. Section 2 requires the end user to be 'an authorized representative of Fund/Agent or an authorized representative of an approved third party', and Section 3 grants access 'solely for the purpose of Fund/Agent's internal business purposes'.
• Access can be withdrawn. Section 8 says 'Fidelity may immediately terminate its provision of the Services to End User, Fund/Agent or any third party' and that Fidelity 'may monitor, store and retrieve any electronic communication transmitted on the FundsNetwork Site'.
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  Section 17 says Fidelity may modify, suspend or terminate access 'at any time'. Section 4 makes the end user 'responsible for the confidentiality and use of any user name, password, access code, or PIN', and Section 11 says the end user 'agrees to be liable for any and all fees, charges or expenses incurred in connection with the use of the FundsNetwork Site'. Section 9 says nothing on the site is 'a recommendation for any security'. The agreement shows 'last modified September 1, 2026'.

• Investors in mutual funds. An individual who owns a fund through a Fidelity brokerage account deals with Fidelity Brokerage Services LLC at its customer-service channels (see fidelity.com); the FundsNetwork site is not described as a retail investor portal.
• Complaints about a brokerage firm. FINRA's File a Complaint page says: 'Before you file a complaint with FINRA, contact your firm.' It adds that if you lost money or there was an unauthorized trade in your account, 'you should complain in writing', and that if you are not satisfied with your broker's response you can contact the firm's branch manager or compliance department.
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  FINRA's Need Help page says investors can use its online form to report potentially fraudulent or suspicious activities by brokerage firms or their employees; it lists general inquiries at 301-590-6500 and the Securities Helpline for Seniors at 844-574-3577 (Monday to Friday, 9am to 5pm ET). Both pages were read on 2026-10-23.

Keep account numbers, dates, trade confirmations and the names of anyone you spoke to, and ask for answers in writing.

Who operates FundsNetwork

FundsNetwork is a Fidelity platform, not a separate company. The User Agreement says 'Fidelity' means, collectively, Fidelity Brokerage Services LLC, National Financial Services LLC and Fidelity Investments Institutional Operations Company, Inc. The login page footer reads '1998-2026 FMR LLC. All rights reserved.' Fidelity's Clearing and Custody Solutions site, which links to the FundsNetwork login, says Fidelity Investments provides clearing, custody, or other brokerage services through National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC.

• Fidelity Brokerage Services LLC. FINRA BrokerCheck (read 2026-10-22) lists a main office at 900 Salem Street, Smithfield, RI 02917, a mailing address at Two Destiny Way, Mail Zone WG3D, Westlake, TX 76262, and phone 617-563-7000. It shows the firm as established in Delaware since 06/08/2000, a limited liability company, with Fidelity Global Brokerage Group, Inc. listed as member.
• National Financial Services LLC. BrokerCheck lists a main office at 245 Summer Street, Boston, MA 02210, the same Westlake mailing address and phone, and 'Delaware since 06/08/2000'.

Company Relationships

• Affiliated withFidelity Brokerage Services LLC
• Affiliated withNational Financial Services LLC
• Affiliated withFidelity Investments Institutional Operations Company, Inc.

Frequently Asked Questions