Freecash Reviews, Complaints & Contacts

Contacts

EmailAddress

Customer service & general contact

• Freecash support[email protected]
• Freecash help centerfreecash.com/academy/en/support ↗

Other contacts

• Freecash websitefreecash.com ↗

Locations

• HeadquartersKoppenstr. 8 Berlin 10243

Is Freecash Legitimate?

BBB, Trustpilot

Legal name

Almedia GmbH

Business type

Rewards app and website (paid games, surveys and offers)

Website

freecash.comSource: Freecash website, checked 2026-11-03

Headquarters

BerlinSource: Almedia imprint, checked 2026-11-03

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaints about Freecash and where to send them

No published complaint reports are currently linked to this profile.

Trustpilot. Freecash's Trustpilot page is claimed by the company, and Trustpilot shows that Freecash has replied to 99% of its negative reviews. Trustpilot marks reviews collected through a company's own review invitations as "Invited", and that label appears on reviews on the Freecash page.

Better Business Bureau. BBB keeps a file on Freecash under the name "Freecash (Almedia USA, Inc)" with the Wilmington, Delaware address. It shows 964 complaints in the last three years, 656 of them in the last 12 months, but publishes no complaint details or breakdown by type. Freecash is not BBB accredited, and BBB lists it as Not Rated, giving as its reasons that the Delaware address "is a registered agent only and not the location of the business", that the company appears to be based outside the US, and that BBB "does not process complaints on companies based outside our service area." These are BBB's own figures and are separate from complaints submitted on this site.

Where to send a complaint. Start with Freecash support. Its help center recommends Live Chat as the fastest route in most cases: on desktop, the green message icon at the bottom right of the homepage; on mobile, Chat in the left sidebar, then the headset icon at the top right. For a missing offer reward, use the Support Ticket in My Profile, Started Offers (Freecash-hosted offers) or the partner's own support (partner offers). For withdrawals, verification or a suspended account, you can also write to [email protected] with your Freecash ID, the date and screenshots. If the problem is a misleading ad or you suspect fraud, report it to the FTC at ReportFraud.ftc.gov and to your state attorney general's consumer protection office. To report the app itself, use reportaproblem.apple.com for the iOS app, or "Flag as inappropriate" in the More menu of the app's Google Play page. Users in the EU can turn to the European Consumer Centre in their country, which handles complaints against traders based in another EU country, such as Almedia in Germany.

Freecash withdrawals, ID verification, uncredited offers and account holds

Withdrawing for the first time. Freecash's help article on first withdrawals lists three requirements: a verified email address, ID verification, and a minimum balance. It says ID verification is requested when you make the first withdrawal, runs through the partner Veriff, takes up to five minutes and needs camera access for a selfie plus a physical ID document. It gives the minimum for a first withdrawal as $25 and adds that this "may differ depending on your region" and that the Cashout page shows your exact amount. For later withdrawals the article says you do not need to verify your ID or meet a minimum, only to have enough balance for the chosen method (it gives $5 for PayPal as an example).

Fees and delivery. According to the same article, PayPal, Venmo, Visa and bank-transfer cashouts carry a 5% withdrawal fee, small amounts can add a fixed fee (on PayPal, $1 on the $5, $10 and $20 cashouts), gift cards have no fee, and the exact fee is shown before you confirm. For PayPal, Venmo and ACH the payout arrives by email and you enter your payment details there.

What the Terms of Service say about holds and verification. The Terms say Almedia may verify identity before crediting or paying out Rewards (section 9), that "we have a right temporarily to hold any offer credits up to 90 days after an Offer has been completed" (section 8), that all redemptions are final and cannot be reversed after a prize is received (section 8), and that Rewards "have no cash, monetary, or other value" until redeemed for a Redemption Prize (sections 5 and 6).

An offer was completed but not credited. Freecash's help article separates offers hosted by Freecash from offers provided by partners. It says crediting can take up to 48 hours and asks users not to open a ticket before then; some one-time rewards must be claimed with a Claim button; and offers with a time limit (for example reaching a level within 7 days of install) are not credited if the deadline was missed.

Account suspended or rewards withheld: what the Terms allow. Section 19 lets Almedia suspend or terminate access "for any or no reason" and suspend or void unredeemed Rewards if it determines the Terms were not complied with.

Account suspended or cashout denied: what to do.

• Contact support through Live Chat or at [email protected] and ask for the reason for the decision, quoting your Freecash ID and the date of the cashout or suspension.
• If the decision appears to have been made automatically, ask in writing for a human review and state why you think it is wrong (section 17.5).
• Keep screenshots of your balance, the cashout attempt and every support reply.
• If support does not resolve it, use the outside routes on this page; a claim under the Terms must be brought within one year (section 31).

Other routes. Section 31 says, unless prohibited by law, a claim relating to the Terms must be brought within one year after it arises. Reports about misleading ads or suspected fraud can be filed with the FTC at ReportFraud.ftc.gov and with your state attorney general; Apple, in its statement to TechCrunch, pointed users to reportaproblem.apple.com for reporting apps they believe are fraudulent. For a gift card bought with a payment card, section 10a.4 of the Terms says purchases are final and cannot be refunded once delivered, to the fullest extent permitted by law; if a card you paid with was charged for a gift card you did not receive, you can dispute the charge with your card issuer, and for a credit card the Fair Credit Billing Act requires the written dispute to reach the issuer within 60 days after the statement showing the charge was sent.

Who operates Freecash, how it works and its 2026 app store history

Who operates Freecash. The Terms of Service state that they are between the user and Almedia GmbH, and that the website is operated by Almedia GmbH, Koppenstr. 8, 10243 Berlin, Germany. Almedia's imprint lists the commercial register entry HRB 252752 B at the Berlin (Charlottenburg) register court. For gift card purchases made by US cardholders with a US-issued payment card, the Terms name Almedia USA, Inc., 251 Little Falls Dr., Wilmington, DE 19808, as the seller and contracting party; the rest of the platform stays with Almedia GmbH (Terms, sections 1, 10a.0 and 34). The Terms are governed by German law, except US gift card transactions, which are governed by New York law with New York courts having exclusive jurisdiction "except where mandatory applicable consumer law provides otherwise" (section 30). The same section says the choice of law does not take away protections under mandatory law of the user's own country or state that cannot be waived by contract. The Terms of Service contain no arbitration clause.

How it works. Freecash says it lets users earn rewards by completing tasks, surveys and offers, redeemable for gift cards, PayPal and crypto. Users must be at least 16 (section 2). Malwarebytes described the model in January 2026 as paying users for in-game challenges in mobile games such as Monopoly Go and Disney Solitaire, with payouts ranging from a single cent to triple-digit amounts depending on levels reached within a fixed period, and Almedia as a business that matches game developers with users likely to install and spend.

Company Relationships

• Affiliated withAlmedia USA, Inc.

Frequently Asked Questions