Fox Pest Control

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://fox-pest.com/
• Main / corporate office: (855) 953-1976
• Terms of Use: https://fox-pest.com/terms-of-use/

Locations

Signed up with a Fox Pest Control door-to-door salesperson? What to check

Fox Pest Control's own Terms of Use identify the company behind the brand as FPC Holdings, LLC and its affiliated operating entities, including FDS Chattanooga TN, LLC. Fox uses door-to-door representatives to enroll customers in recurring service plans; Fox's BBB responses state that customers electronically signed a Service Agreement and Welcome Letter. BBB complaints and ComplaintsBoard reviews examined for this page repeatedly raised disputes about recurring agreements, contract terms, billing, cancellation fees, appointments, and treatment effectiveness.

In several of its own written responses to BBB complaints, Fox states that customers "electronically signed both a pest control Service Agreement and a Welcome Letter" summarizing "treatment frequency, duration, and pricing," and that the agreement "included a three-day right of rescission, during which the agreement could be canceled without penalty," with a copy emailed the same day. After that window, Fox's responses describe signed agreements with a fixed term — 12-month and 24-month terms both appear in the complaints reviewed — and an early-termination fee whose amount varied between accounts in the complaints reviewed; your own signed agreement sets the actual term and fee. Fox waived the fee in several complaints reviewed after escalation and enforced it in at least one case.

• Find and read your signed Service Agreement and Welcome Letter (Fox says these are emailed at signing) before assuming a bill is wrong — check the plan type, treatment frequency, price, and contract length.
• Act within three days of signing if you want to cancel penalty-free; Fox's own complaint responses describe this as the rescission window under its agreement. Separately, the FTC's Cooling-Off Rule gives buyers of many sales made at home (of $25 or more) until midnight of the third business day after the sale to cancel for a full refund; the FTC advises sending the cancellation form or a letter by certified mail and keeping a copy. Not every sale is covered, so check the cancellation notice you were given.
• After that window, expect an early-termination fee if you cancel before the stated term ends; ask Fox in writing for the exact fee and the term length in your specific agreement.
• For cancellation, check your signed Service Agreement and contact Fox using the number on the agreement or its official website, and ask for written confirmation of any cancellation or fee waiver.
• Get cancellation confirmed in writing (email) once it's approved, including the account balance.
• Stopping AutoPay is not the same as cancelling the agreement. Fox's website Terms of Use say you can call (855) 501-7378 "one day prior to your next due date" to change or discontinue AutoPay, and that you keep your Electronic Funds Transfer Act right to stop payments through your bank; the service agreement itself, and any fee, is governed by what you signed.
• Re-treatment between visits: Fox's service-plans page advertises "Satisfaction Guaranteed: We'll come back until the pests don't" for its Home Protection plan; ask for a re-service visit in writing if pests return between scheduled treatments.
• One BBB complaint described a $1,600 termite treatment financed through Wisetack and disputed whether the service cancellation had been reflected in the loan billing.
• If a dispute isn't resolved: Fox's website Terms of Use (which say other agreements are separate) require written notice of a dispute to [email protected] and 60 days of good-faith informal resolution, including a phone call, before arbitration. You can also file a complaint with the Better Business Bureau, your state attorney general's consumer-protection office, or (for door-to-door sales specifically) check your city or county's solicitor-registration rules.

Company background: founding, growth, and Rollins ownership

Fox Pest Control's own "About Us" page states: "After working in the pest control industry for years, brothers-in-law Mike Romney and Bryant White opened the first Fox Pest Control branch in 2012." The BBB's record for the Logan, UT headquarters lists a business-start date of March 28, 2012, local incorporation on May 23, 2016, and a Corporation entity type. Its About page says Fox grew to "more than 30 branches in 13 states, with our home office in Logan, Utah" (its current Locations page lists service areas in 27 states and Washington, D.C., including Westbrook, Maine and Warwick, Rhode Island), and states it has "helped more than 400,000 homeowners enjoy their homes without unwanted pests" since 2012.

Fox Pest Control is not an independent, locally owned company today. Rollins, Inc. (NYSE: ROL) — the parent of Orkin, HomeTeam Pest Defense, Clark Pest Control, Northwest Exterminating, Western Pest Services and other brands — announced on April 5, 2023 that it had "acquired FPC Holdings, LLC ('Fox Pest Control' or the 'Company')" through its HomeTeam Pest Defense brand; Rollins' 2023 Form 10-K states the acquisition of 100% of FPC Holdings closed on April 1, 2023 and puts the purchase price at $339.5 million. Rollins' press release states Fox "employs more than 1,300 associates," "ranks as the 13th largest pest management company according to PCT 100 rankings," and "had annual revenues in excess of $120 million in 2022." The deal was "valued at $350 million, including $32 million of contingent payments based upon the attainment of future growth and profitability levels." Rollins' release also states plainly that, alongside digital marketing, Fox grew "[i]n addition to door-to-door marketing services" — i.e., Rollins itself describes door-to-door selling as one of Fox's two main customer-acquisition channels. Co-founders Mike Romney and Bryant White both gave supportive quotes about the sale in the release; Fox's own "About Us" page today describes itself as "a happy member of the Rollins, Inc. family."

Fox's Terms of Use identify the operating entities as "FPC Holdings, LLC and its affiliated operating entities, including FDS Chattanooga TN, LLC," and those website Terms are governed by Georgia law with disputes venued in Atlanta, Georgia (consistent with Rollins, Inc.'s Atlanta headquarters); the Terms state that other agreements, such as a customer's Service Agreement, are separate.

Complaint record: USAComplaints, BBB, Trustpilot and ComplaintsBoard, reported separately

Several sources track complaints and reviews about Fox Pest Control, and this page reports each separately rather than blending them into one figure:

• USAComplaints: 0 complaints submitted about Fox Pest Control on this site as of September 28, 2026.
• BBB (Fox Pest Control HQ, Logan, UT — this profile explicitly "includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations," separate from any independent branch-level BBB listings): BBB Accredited since May 26, 2021, with an A+ rating. BBB's complaints tab reports "279 total complaints in the last 3 years" and "110 complaints closed in the last 12 months." BBB's customer-review score is 3.64 out of 5 from 521 Customer Reviews. The complaints reviewed here recur around the same themes: door-to-door salespeople allegedly not disclosing (or misdescribing) the contract length, price, or billing cadence; disputed early-termination fees; missed or rescheduled appointments; and disputes over treatment effectiveness. Fox's reviewed BBB responses show that it waived disputed fees in several cases after escalation, while defending the fee in at least one case by citing the signed agreement.
• Trustpilot: an unclaimed profile at trustpilot.com/review/fox-pest.com showing a TrustScore of 2.6 from 4 total reviews (3 of them within the last 12 months); Trustpilot notes the company has "no history of asking for reviews."
• ComplaintsBoard: a 2.6-star overall rating "based on reviews and complaints," from 2 reviews and 36 complaints; of the 36 complaints, 15 (41-42%) are marked resolved and 21 (58-59%) unresolved. ComplaintsBoard ranks Fox Pest Control 5th of 57 companies in its Pest Control category. Individual complaints on this platform describe the same recurring themes as BBB: door-to-door signups, disputed contract terms (12- or 24-month, quarterly vs. monthly billing), and early-termination fees.

Because each source covers a different population, time window, and methodology, none of these figures is added to or averaged with any other. Fox's own site separately advertises "4.72 Average | 45,000+ Reviews" on its homepage and plan pages — this is Fox's own marketing claim (the platform(s) behind that aggregate figure are not identified on the page) and is reported here as such, not verified against a single named review platform.

Litigation: one case found on CourtListener, no detail publicly available

A CourtListener search for federal cases naming "FPC Holdings" (Fox Pest Control's legal entity), run September 28, 2026, found one matching case: Smith v. FPC Holdings, LLC, U.S. District Court, District of Massachusetts. The case was originally filed as docket 1:26-cv-10310 and was divisionally transferred to docket 4:26-cv-10310; both dockets show a Notice of Removal filed January 23, 2026 (indicating the case began in state court and Fox removed it to federal court), followed by a Notice of Appearance for the defense and a further Notice of Appearance filed May 6, 2026. No complaint text, nature-of-suit classification, or other docket detail was available through CourtListener's public search or API as of this check — the underlying allegations are not known and are not described here. This appears to be an individual civil suit, not a class action, and its outcome (if any) had not been recorded on CourtListener as of the date checked.

Other federal cases that came up searching "FPC Holdings" (a 1999 case, a 2014 case, and a 2000 bankruptcy-committee matter, all involving an entity styled "FPC Holdings, Inc." in Maryland) predate this Fox Pest Control's 2012 founding and involve a different, unrelated company with a similar name — they are not included here. A broader search for "Fox Pest Control" by name returned dozens of unrelated bankruptcy dockets in which Fox is listed only as an ordinary creditor of some other debtor, not as a litigant; those are not litigation against Fox and are excluded.

Is Fox Pest Control Legitimate?

Fox Pest Control (FPC Holdings, LLC, together with affiliated operating entity FDS Chattanooga TN, LLC) is a real, operating company headquartered at 1047 S 100 W, Logan, Utah, founded in 2012 and acquired by Rollins, Inc. (NYSE: ROL) in April 2023 (closing April 1; Rollins reported a $339.5 million purchase price) through Rollins' HomeTeam Pest Defense brand — it is a subsidiary of a large, publicly traded pest-control group, not an independent local operator. No state attorney general consent order, pest-control-licensing board discipline, or class-action judgment specifically naming Fox Pest Control / FPC Holdings, LLC was found in the sources checked for this page. The complaints reviewed for this profile repeatedly concern door-to-door sales, contract terms, billing, and cancellation fees. This page assigns Fox Pest Control no rating, score, or "scam" label of its own; readers can weigh the ownership, contract-mechanics, and complaint information above for themselves. The separate domain foxpestcontrol.com belongs to a Rhode Island mosquito-control business, not this company.

Court & Public Records

Company Relationships

• Owned by: Rollins, Inc.
• Affiliated with: FDS Chattanooga TN, LLC

Frequently Asked Questions