FixYourEars.com

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Toll-free (USA): 1-877-577-4327
• Official website: https://fixyourears.com/
• Toll-free (alternate): 1-866-987-0006
• International: 1-847-235-4813
• Hearing test submission fax: 1-847-620-1055
• Hearing test submission email: [email protected]
• General contact (third-party listing, not independently confirmed on official site): [email protected]

Locations

What FixYourEars.com Sells

FixYourEars.com is the e-commerce brand of Fix Your Ears Inc, a Lake Elsinore, California retailer that sells new, genuine, brand-name digital hearing aids by phone and online — including Signia, Phonak, Widex, ReSound, and Hansaton models — plus batteries and accessories. The company's own site says it obtains "deep discounts" through high buying volume and passes savings to customers, with pricing it describes as often hundreds to thousands of dollars below local competitors.

Ordering requires a hearing test: customers fax or email an existing audiogram to the company (fax 1-847-620-1055 or [email protected]) so devices can be programmed before shipping, rather than buying an off-the-shelf OTC hearing aid without one.

The company's own "About" page explains what looks at first like a founding-date discrepancy: it states the owner's hearing-aid-industry experience dates back to 1976 (early repair work, then stints at several manufacturers including a company he helped start, Mediphonix Inc.), and separately says "in 1998 FixYourEars was established" -- a date that matches BBB's listed business-start date of January 1, 1998 exactly. The fixyourears.com domain itself was registered April 13, 2006 (per WHOIS), which the same page implies reflects the site's move online rather than the business's founding. BBB separately lists the entity's incorporation date as December 29, 2015, close to when it became BBB-accredited (September 14, 2015) -- consistent with the "Fix Your Ears Inc" corporate entity being formalized well after the business itself was already operating for years.

Is FixYourEars.com Legitimate?

Fix Your Ears Inc has been a BBB Accredited Business since September 14, 2015, currently holding an A+ rating with 49 customer reviews averaging 4.92/5 on BBB's own site. Its BBB profile independently lists the same legal name, address (31900 Mission Trl Ste 242-B, Lake Elsinore, CA), phone number (1-877-577-4327), and owner (Phillip Rechister) as the company's own website and its ComplaintsBoard listing (4.5/5, 16 reviews), which is consistent identity evidence across independent sources. The store also appears in Signia's own manufacturer store locator under the name "Fix Your Ears Inc, Lake Elsinore," though that listing shows a different address -- 31724 Casino Dr Ste #766, Lake Elsinore, CA 92530 -- than the 31900 Mission Trl Ste 242-B address on BBB and the company's own contact page; the "766" suite number matches BBB's separately listed mailing address, PO Box 766, Lake Elsinore, CA 92531, suggesting the Casino Dr location may be a mail-receiving address rather than a second retail office, though this is not independently confirmed.

Against that, BBB's complaints tab shows one complaint in the last 3 years (closed in the last 12 months) but does not publish its details. A closely matching account -- a customer alleging their hearing aids were sent in for warranty repair in April, a replacement promised within weeks, and after nearly three months no replacement or updates from the company -- is published on ComplaintsBoard.com, not BBB; it is not certain these are the same underlying dispute, but the specific narrative should be attributed to ComplaintsBoard rather than BBB. This is a single documented instance, not an established pattern — no other complaint of this kind was found elsewhere during this research. No lawsuits or regulatory actions were found for this business or its owner in the sources checked; this business's California hearing-aid-dispenser license status could not be independently verified through the state's DCA license-search tool this session.

Ordering Safely and What to Expect

• Use only the phone numbers and email/fax listed on the company's own site (fixyourears.com) — 1-877-577-4327 (USA toll-free), 1-866-987-0006, or 1-847-235-4813 (international) — rather than a number found on a directory or caller-ID app.
• The company's current site advertises free shipping, a free 3-year manufacturer warranty, free 3-year loss & damage coverage (with a $400 one-time replacement deductible per device), free lifetime adjustments, and a 60-day money-back guarantee. Its BBB profile, by contrast, describes a 24-month standard warranty and a 45-day money-back guarantee — an older or differently-worded description of terms. Confirm current warranty and return terms directly with the company in writing before purchasing.
• If a warranty or refund issue isn't resolved directly with the company, BBB's complaint process is a documented escalation path — see the BBB profile linked in this page's sources.

Frequently Asked Questions