Five Star Bath Solutions

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://fivestarbathsolutions.com

Locations

What Five Star Bath Solutions Is — and Why There's No Single "Company"

Five Star Bath Solutions is a bathroom-remodeling franchise brand (tub-to-shower conversions, walk-in tubs, full bathroom remodels, typically marketed as completed in 1-2 days) within Five Star Franchising, a Springville, Utah-based franchisor whose founders, Scott Abbott and Chad Jones, first built Five Star Painting starting in 2003 before selling that brand to Neighborly in 2015 and building out Five Star Franchising's other home-service brands, including Bath Solutions. The FDD confirms a corporate ownership chain above the franchisor: Five Star Franchising, LLC is owned at the holding-company level by FS PEP Holdco, LLC, an affiliate of private-equity firm Princeton Equity Group, with Bath Solutions Franchising, Inc. operating as a separate Canadian affiliate. Below that corporate layer, there is no single national operating company -- most individual locations are independently owned, separately incorporated franchisee entities (a small number, 3 of 348 as of Dec. 31, 2025, are company-owned), meaning BBB profiles, licensing, complaint history, and reviews for a given location mostly attach to the local franchisee, not to "Five Star Bath Solutions" as a single national brand. This research found more than 15 separate BBB profiles under this brand name across different states, each with its own rating and accreditation date -- two examples are listed in the external profiles above, but readers should look up the specific franchisee serving their own area rather than relying on any single BBB profile as representative of the whole brand.

The franchise's own materials give conflicting founding-year claims: fivestarbathsolutions.com's "About Us" page states it "began in 1996 in Ontario, Canada," while franchise-industry sources (citing the Franchise Disclosure Document) and the International Franchise Association describe the brand as part of the Five Star Franchising portfolio "since 2014," with active franchising beginning around 2015. This research could not confirm how (or whether) an original 1996 business relates to the 2014-launched franchise -- both dates are reported here with their source, not reconciled.

Is Five Star Bath Solutions Legitimate?

Five Star Bath Solutions is a real, operating franchise brand -- not a scam. It has grown substantially: Franchise Disclosure Document data cited by Franchise Chatter shows 71 franchised units in 2022, 91 in 2023, and 160 in 2024, and the FDD's own Dec. 31, 2025 count shows 345 franchised outlets plus 3 company-owned (348 total) -- alongside 25 franchise ownership transfers during 2025 (versus 16 in 2024 and 5 in 2023), a churn rate worth noting alongside the growth. The International Franchise Association's January 2026 announcement (naming it the #1 Kitchen and Bath Remodeling franchise on Entrepreneur's 2026 Franchise 500, its 8th consecutive year on the list) cites "more than 250 locations." The franchise fee is $59,500 for an exclusive territory of roughly 150,000 households, with a 6% royalty on gross revenue (5% above $1 million annually) and additional marketing fees; total initial investment is reported as $162,000-$293,500 in one FDD-derived summary (the company's own marketing page cites a wider $162,000-$333,500 range, a discrepancy likely reflecting different FDD reporting years). An earlier FDD (47 reporting franchisees with at least 12 months of operation, excluding 34 newer outlets) showed average annual sales of $1.73 million for non-company-controlled locations, with a 29% close ratio on estimates given; treat this as a historical Item 19 snapshot rather than a current figure, given the brand's rapid subsequent growth.

The FDD's Item 3 legal-history disclosure is not a clean record: in 2010, the Illinois Attorney General investigated the sale of an unregistered Illinois franchise by an entity affiliated with Five Star Painting (a sister brand under the same parent), resolved by a consent judgment and a $7,500 penalty; in 2015, a predecessor of the parent company filed a California Notice of Violation over an undisclosed bankruptcy matter. Neither involves a consumer lawsuit against Five Star Bath Solutions specifically, and the FDD states no further Item-3-reportable litigation exists -- but "no litigation was found" understates this disclosed regulatory history. Separately, no FTC Franchise Rule action, TCPA lawsuit, consumer-fraud suit, or state contractor-licensing-board discipline against the franchisor or any specific franchisee was found in this research -- but CourtListener's own docket search blocked automated access during this research, so this should be read as "not found in the sources checked," not as a guarantee no such record exists anywhere. Individual consumer complaints found on various franchisee BBB profiles describe installation-quality issues, incomplete work requiring repeat visits, and in one case a shattered shower door and reported mold under an installation -- these are informal complaints against specific local franchisees, not litigation, and their frequency and resolution vary significantly by location.

What Complainants Allege

Because every complaint and review attaches to a specific local franchisee rather than a single national entity, patterns are best read location-by-location. That said, recurring themes across the franchisee BBB profiles reviewed for this research include: installation quality issues requiring a repeat visit to fix, scheduling delays between the sales appointment and actual installation, and disputes over whether the promised 1-2 day installation timeline was met. A smaller number of complaints describe more serious outcomes, including damaged fixtures during installation and, in at least one case, mold discovered under a completed installation.

Before You Book — Look Up Your Specific Local Franchisee

• Search BBB directly for the Five Star Bath Solutions location serving your specific city/region -- do not assume a rating or complaint history you see for one location applies to another, since each is a separately owned franchise.
• Confirm the specific franchisee's contractor license number with your state's licensing board before signing a contract.
• Get the full written quote, including exact materials and the installation timeline, before committing -- and ask what happens if the 1-2 day estimate isn't met.
• Get at least one competing quote from another licensed bathroom remodeler before committing to a large job.
• If you have a dispute, you can file a complaint with the Better Business Bureau profile specific to your local franchisee, or your state's home-improvement contractor licensing board.

Court & Public Records

Company Relationships

• Subsidiary of: Five Star Franchising

Frequently Asked Questions