Independent profile. Not owned, sponsored or endorsed by Five Star Bath Solutions.

Five Star Bath Solutions Reviews, Complaints & Contacts

Five Star Bath Solutions is a bathroom-remodeling franchise (tub-to-shower conversions, walk-in tubs and full remodels). The franchisor is Five Star Bath, LLC of Springville, Utah, a subsidiary of Five Star Franchising, L.L.C., which has been owned since 2021 by FS PEP Holdco, LLC, an affiliate of the private equity firm Princeton Equity Group. Almost every location is a separately owned franchise: the franchisor's 2026 Franchise Disclosure Document counts 345 franchised and 3 company-owned outlets at the end of 2025. Your contract, installation crew and warranty service come from the local franchise owner, and each location has its own BBB profile and rating. The franchisor's 2023 disclosure document lists two past franchise-sale matters involving its parent's predecessor, then named Five Star Painting, Inc.: a 2010 Illinois consent judgment with a $7,500 penalty and a notice of violation it filed itself in California in 2015. Both concerned franchise buyers, not homeowners, and the document states that no restrictive order is currently in effect.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEfivestarbathsolutions.com
HEADQUARTERSSpringville, UT
PROFILE CHECKED2026-10-28
Submit a Complaint Official website ↗
VERIFIED

Contacts

PhoneAddress

VERIFIED

Locations

  • Headquarters761 W. 1200 N. Springville UT 84663
EDITORIAL

Is Five Star Bath Solutions Legitimate?

BBB

Legal name
Five Star Bath, LLC
Founded
2014
Business type
Bathroom remodeling franchise (tub-to-shower conversions, walk-in tubs, full remodels)
Website
fivestarbathsolutions.comSource: Five Star Bath Solutions official website, checked 2026-10-28
Headquarters
Springville, UTSource: Five Star Bath Solutions 2023 Franchise Disclosure Document, Item 1, checked 2026-10-28
Subsidiary of
Five Star FranchisingSource: Five Star Bath Solutions 2023 Franchise Disclosure Document, Item 1, checked 2026-10-28

Five Star Bath Solutions is a franchise system that issues a Franchise Disclosure Document (FDD) each year, as the FTC Franchise Rule requires of franchisors. Its 2026 FDD reports 345 franchised and 3 company-owned outlets at the end of 2025. In a January 2026 press release posted on the International Franchise Association website, the company said Entrepreneur had ranked it No. 1 in kitchen and bath remodeling and No. 123 overall on the 2026 Franchise 500.

Item 3 of the 2023 FDD lists two past matters, both involving the parent's predecessor, Five Star Painting, Inc. (renamed Five Star Franchising, Inc. in 2010): a 2010 consent judgment with the State of Illinois over a 2008 franchise sold before the company had registered there, with a $7,500 penalty and an offer to rescind, and a Notice of Violation the predecessor filed on its own initiative in California in 2015 after a disclosure document omitted a bankruptcy matter. The FDD describes both as franchise-sale and disclosure matters involving franchise buyers, states that no restrictive order or decree is currently in effect in any state, and says no other litigation must be disclosed in that item. Complaints from homeowners are handled location by location and appear on each franchise's own BBB profile.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBSaint Bernard, Ohio location only
75 reviews · 1 complaint · BBB business grade A+
BBBShelby Township, Michigan location only
6 reviews · 3 complaints · BBB business grade A+
EDITORIAL

Complaint Themes

No single company-wide rating — franchise structure varies by locationInstallation quality and repeat-visit complaintsInstallations that took longer than customers expected

These themes are summarized from the independent sources cited on this page. They are not counted from complaints on USAComplaints, where none have been submitted yet.

EDITORIAL

What Complainants Allege

Complaints about Five Star Bath Solutions are filed against the local franchise that sold and installed the job, so each location's record is separate. On the BBB profiles of the Shelby Township (Michigan), Saint Bernard (Ohio), Plano (Texas) and Jacksonville (Florida) locations, customers describe these problems:

  • Work that had to be redone or was left unfinished: repeat visits to fix an installation, a shower door that let water onto the floor, an uneven shower floor, and a bathroom left with exposed wiring and missing fixtures when work stopped.
  • Delays: a job that took about three months instead of the two weeks the customer expected, and installers who worked short hours.
  • Payment and change orders: disputes over when payment was taken, how much was owed for extra work, and a $500 deposit on a project that never started (refunded in full after the complaint).
  • Poor communication between the sales appointment, the crew and the customer.

These are customer allegations. The local owners responded to the complaints BBB displays; some were marked resolved after a repair or refund, and the Michigan location disputed a payment complaint and said the customer had approved change orders.

Had an experience with Five Star Bath Solutions? Tell other people what happened.

Submit a Complaint
EDITORIAL

Before You Book — Look Up Your Specific Local Franchisee

Before you sign

  • Find out which company you are actually hiring. The contract, the crew and the warranty service come from the local franchise owner, whose legal name should appear on the contract. The brand's location finder shows which location serves your address. Look up that location on BBB; a rating or complaint history for one location says nothing about another.
  • Ask for the owner's contractor license number and check it with your state's contractor or home-improvement licensing agency, where your state requires one.
  • Get a written quote that lists the products, the price, the payment schedule, the expected installation dates and how change orders are priced and approved. The brand advertises that a bath can be updated in as little as 1 to 2 days, which is the shortest case, not a promise for every job; ask for your own expected timeline in writing and what happens if it runs longer.
  • If you finance the job, read the lender's agreement separately; promotional 0% offers have their own terms and end dates.

Changing your mind

  • Only a sale of $25 or more that you agree to in your home (for example, at the in-home design consultation) is covered by the FTC Cooling-Off Rule: you can then cancel for a full refund until midnight of the third business day after the sale (Saturdays count, Sundays and federal holidays do not). The rule does not cover a contract you negotiated at the seller's permanent showroom or office, a sale made entirely by phone or mail, or emergency work you asked for and waived the right to cancel in your own handwriting. The seller must give you two copies of a cancellation form at the time of sale. Mail the signed form, or a letter if you got no form, to the address in the contract by certified mail and keep a copy. The seller must refund your payments within 10 business days after receiving your notice. Many states add their own home-solicitation or home-improvement cancellation rules.

If something goes wrong

  • Write to the local owner first, with photos, your contract number and the fix you want, and give a reasonable deadline.
  • If the local owner does not respond, call the brand's main line, (855) 970-2284 (855-970-BATH), and ask for the complaint to be passed to the franchisor.
  • File a complaint on the BBB profile of your local location, with your state attorney general or state consumer protection office (USA.gov keeps a directory of state consumer offices), and with your state's contractor licensing agency if the business holds a state license.
  • If you paid a deposit or progress payment by credit card for work not done, you can dispute the charge with your card issuer; under the Fair Credit Billing Act, send the dispute within 60 days after the statement showing the charge was mailed.
  • Report deceptive sales practices to the FTC at ReportFraud.ftc.gov.
PUBLIC RECORD

Court & Public Records

Illinois Attorney General franchise-registration matter, Five Star Painting, Inc. (consent judgment, October 2010)

Settled

Illinois Attorney General, franchise registrationSource ↗

SettledIn April 2010 the Illinois Attorney General's Office opened an investigation into a January 2008 sale of a franchise to Illinois residents by Five Star Painting, Inc. at a time when the company was not registered to sell franchises in Illinois. The matter ended in October 2010, when the company entered into a consent judgment with the State of Illinois, offered to rescind the 2008 franchise and paid a $7,500 penalty. The FDD states that no restrictive order or decree is currently in effect in Illinois or any other state. Five Star Painting, Inc. was renamed Five Star Franchising, Inc. in 2010 and is the predecessor of the franchisor's parent; the Five Star Painting franchise brand was sold to The Dwyer Group, now Neighborly, in January 2015, so today's Five Star Painting is a separate company. The FDD describes this as a franchise-registration matter; it predates Five Star Bath Solutions, which began franchising in 2014.

California franchise Notice of Violation, self-filed in February 2015 by the predecessor of Five Star Franchising

Filed

California franchise regulator, self-reported noticeSource ↗

Filed — no final outcome recordedIn February 2015 the predecessor of the franchisor's parent company filed a Notice of Violation in California on its own initiative, because its Franchise Disclosure Document had left out a bankruptcy matter that Item 4 required. The notice was mailed to the one franchisee who had bought a franchise after receiving that incomplete document. The notice itself was the step the company took; the FDD records no further action on it and states that no restrictive order or decree is currently in effect in California or any other state. It was a franchise-disclosure matter between the company and a franchise buyer, not a homeowner complaint or lawsuit.
EDITORIAL

How Five Star Bath Solutions Works: A Network of Local Franchises

Five Star Bath Solutions sells and installs tub-to-shower conversions, walk-in tubs and full bathroom remodels, and advertises that a bath can be updated in as little as 1 to 2 days. Its advertised Full Lifetime Warranty covers products, labor and materials, is transferable to a new homeowner, and is serviced by the local installer.

Who is behind it. The franchisor is Five Star Bath, LLC, organized in Utah in February 2014, which began offering franchises in August 2014 from Springville, Utah. Its parent, Five Star Franchising, L.L.C., grew out of Five Star Painting, Inc., the painting company founded by Scott Abbott and Chad Jones and formed in December 2004; the Five Star Painting franchise brand was sold in January 2015 to The Dwyer Group, now Neighborly. Since 2021 Five Star Franchising has been owned by FS PEP Holdco, LLC, an affiliate of Princeton Equity Group, a private equity firm based in Princeton, New Jersey, and Dallas; sister brands include Gotcha Covered, Bio-One, Mosquito Shield and 1-800-Packouts. In Canada the brand is franchised by an affiliate, Bath Solutions Franchising, Inc. (formerly Bath Solutions Dealership Corporation), incorporated in Ontario in 2008. The "Our Story" page on the brand's website traces the business back to a single Ontario community in 1996, before the current U.S. franchisor was formed.

More company historyShow less

Who you deal with. There is no single national installer. Of the 348 outlets at the end of 2025, 345 were franchises owned by local businesses and 3 were company-owned. The local owner signs your contract, employs or hires the installers, holds any contractor license and handles warranty calls, so BBB profiles, licenses and complaint histories belong to that location. BBB keeps separate profiles for locations such as Shelby Township, Michigan; Saint Bernard, Ohio; Plano, Texas; and Jacksonville, Florida, each with its own rating and complaint count. Look up the location that serves your address.

VERIFIED

Company Relationships

  • Subsidiary ofFive Star Franchising
EDITORIAL

Frequently Asked Questions

Is Five Star Bath Solutions one company, or a franchise?

It is a franchise. Five Star Bath, LLC of Springville, Utah, owns the brand and licenses it to local businesses; at the end of 2025 there were 345 franchised outlets and 3 company-owned ones. The local owner signs your contract, does the installation and services the warranty. There is no brand-wide BBB rating or complaint history, so look up the location named in your contract.

How much does a Five Star Bath Solutions franchise cost?

The initial franchise fee is $59,500 for a territory of up to about 150,000 households, with 10% off for veterans. The franchisor's page puts the total initial investment at $162,000 to $333,500 (the 2025 Franchise Disclosure Document listed $162,000 to $293,500). Ongoing fees include a 6% royalty on gross revenue, falling to 5% once annual revenue reaches $1 million, a national marketing fee of up to 2.5%, and a requirement to spend at least 10% of gross revenue on local advertising, the national fee included. In Item 19 of the 2026 FDD, the 62 franchisees outside company control that operated through all of 2025 averaged $1,947,044 in gross sales, with a median of $1,375,385 and a range from $0 to $10,308,441; 21 of the 62 reached the average. These are figures per franchisee, not per outlet: those franchisees ran an average of four locations each. Newer franchisees with less than a full year of operation were left out, and the figures are sales before any costs. Check the current FDD, Items 5 to 7 and 19, before signing.

Has Five Star Bath Solutions been sued?

The franchisor's 2023 Franchise Disclosure Document lists two past franchise-sale matters in its Item 3 litigation history, both involving Five Star Painting, Inc., the predecessor of its parent company: a 2010 consent judgment with the State of Illinois, with a $7,500 penalty, over a franchise sold in 2008 before the company had registered in Illinois, and a Notice of Violation it filed on its own initiative in California in 2015 after a disclosure document left out a bankruptcy matter. The 2023 FDD describes both as matters involving franchise buyers, states that no restrictive order or decree is currently in effect, and says no other litigation must be disclosed in that item. A dispute over a specific bathroom job would normally be brought against the local franchise owner named in your contract.