Independent profile — not affiliated with Fish Audio
Fish Audio
Fish Audio is the service name used by Hanabi AI Inc., a Delaware corporation that, per its Terms of Use, provides the fish.audio text-to-speech, voice-cloning and voice API services; TechCrunch and the company's press release place it in Palo Alto, California. Its Terms provide for automatic renewal and say paid fees are not refunded except as the Terms provide, while its pricing page lists a 7-day money-back guarantee on the Pro plan and its Help Center says purchases are non-refundable. In June 2026 the UK performers' union Equity wrote to the company on behalf of 22 members about cloned voices, an April 2026 AFP report says 25 French dubbing actors obtained the removal of 47 models with no court judgment reported, and the company describes a report-and-takedown process. No USAComplaints posts about the company were found as of September 30, 2026; Trustpilot shows a 2.3 score from 30 reviews on an unclaimed profile.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts, Payment & Login
- Official website: https://fish.audio/
- Support, privacy requests and abuse reports (Terms, Privacy Policy and site footer 'Support' / 'Repo: [email protected]
- Help Center (Account, Billing & Payment, Legal & Privacy; 'Submit a ticket'): https://fish.audio/app/help/
- Plans page (plans, upgrade, downgrade, cancel renewal per Help Center): https://fish.audio/plan/
- Sign in: https://fish.audio/auth/
- Voice licensing for voice actors (subject line 'License Voice'): [email protected]
- Service status page: https://status.fish.audio/
- Developer documentation and API pricing: https://docs.fish.audio/
- Community route on Discord (the Help Center points billing questions there as well as to tickets; th: https://discord.com/invite/fish-audio
Locations
| Type | Address |
|---|---|
| Headquarters | Palo Alto CA |
| Mailing address | 1111B S Governors Ave STE 48109 Dover DE 19904 |
Fish Audio subscription, refund or cloned-voice problem? What the company's own pages say
Fish Audio (fish.audio) is operated, according to its Terms of Use, by Hanabi AI Inc., a Delaware corporation. The quotes below come from Fish Audio's Terms of Use (effective date shown on the page: August 18, 2024), Privacy Policy (August 28, 2024), Help Center and pricing page, all opened on September 30, 2026. Where two company pages differ, both are shown.
Cancelling a subscription bought on fish.audio. The Help Center says: “You can cancel subscription renewal on the Plans page. You'll keep any remaining credits and features until the end of your billing period. After that, your subscription expires automatically and no further charges will be made.” It also says: “Your current plan's renewal or expiration date is displayed on the Plans page.” The Terms say that auto-renewal can be turned off “through your account settings,” that a person must cancel “BEFORE THE END OF THE RECURRING TERM” (the Terms print this sentence in capital letters), and that a person who terminates “will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.” In the pages checked on September 30, 2026, no company page gives a time-of-day cut-off before the renewal date, and none says whether a written cancellation confirmation is sent. Keeping a screenshot of the Plans page showing the renewal date, the receipt (plan name, amount, transaction ID) and any support ticket number gives you a record if a charge is disputed.
Refunds — what the company's pages say.
- Help Center, “What is your refund policy?”: “All purchases are non-refundable as stated in our Terms of Service. If you experience a billing issue or believe you were charged in error, please contact our support team by submitting a ticket or through our Discord server, and we’ll review your case.”
- Help Center, accidental purchases: “Our refund policy does not allow refunds for accidental purchases. To review your situation, contact our support team … Please note that a processing fee of approximately 15% may apply.” The pages checked do not say who qualifies for that fee or what it is calculated on.
- The pricing page lists “7 days money back guarantee” on the Pro plan card (the Max card says “And everything in Pro”). In the pages checked, no company page explains how this line relates to the “non-refundable” statements, and none says whether it covers monthly or annual purchases, renewals, API credits, or purchases made through the App Store or Google Play. Ask support in writing which statement applies to your purchase and keep the reply.
Free trials. The Terms say: “You must stop using a Paid Services before the end of the trial period in order to avoid being charged … If you cancel prior to the end of the trial period and are inadvertently charged for a Paid Services, please contact us at [email protected].”
Where to write. The Help Center has a “Submit a ticket” button; billing questions are also accepted on the company's Discord server; the footer “Support” and “Report Abuse” links both open an email to [email protected]. The pages checked did not list a customer-service phone number. Outages are posted on the status page at status.fish.audio.
Bought through the iPhone app or Google Play? Apple's help page for subscriptions bought with an App Store app says: “In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.” Google Play's help page says to go to subscriptions in Google Play, select the subscription, tap “Cancel subscription,” and warns: “When you uninstall the app, your subscription won't cancel.” The Terms and Help Center pages checked do not say how Fish Audio handles cancellations or refunds for store purchases; refund steps from both stores, and a note about other App Store apps that use the Fish Audio name, are in the plans section below.
Your voice cloned by someone else? Fish Audio has a report-and-takedown flow; the steps are quoted further down this page.
Plans, credits, auto-renewal, API billing and dispute terms
Plans listed on fish.audio/plan on September 30, 2026 (English page; the page opened in euros by default for the browser used, and the figures below are the U.S.-dollar view chosen from the page's currency menu; monthly billing shown):
- Free: $0, 8,000 credits monthly, “Up to 7 minutes generation,” 500 characters per generation, no credit card needed.
- Plus: $15 per month; 250,000 credits monthly, “Up to 200 minutes generation.”
- Pro: $100 per month; 2,000,000 credits monthly, “Up to 1,620 minutes generation,” 3 team seats, “7 days money back guarantee.”
- Max: $999 per month; 25,000,000 credits monthly, “Up to 6,250 minutes generation,” 10 team seats.
- Enterprise: custom, billed annually, pay-as-you-go with organization-level controls.
Annual billing. The page has a Monthly/Annual switch, and what it showed changed during September 30, 2026. Earlier that day, in the annual view, it carried a countdown banner, “Limited Time Offer - 50% OFF YEARLY,” with annual totals of $66 (Plus) and $450 (Pro) and $8,988 (Max), each “billed annually”; a text copy of the page fetched later in the day also carried that banner. In a later view of the same page in a browser, the banner was absent, the switch read “3 months off when billed annually,” and the annual cards showed Plus $11 per month (with $15 struck through) and “$132 billed annually,” Pro $75 per month (with $100 struck through) and “$900 billed annually,” and Max $749 per month (with $999 struck through) and “$8988 billed annually,” with “You save $48,” “You save $300” and “You save $3000” labels. The pricing-page FAQ on the same page says: “When switching to yearly, you'll save 33% compared to monthly billing.” The banner, the “3 months off” wording, the “You save” labels and the FAQ percentage are stated differently, and the amounts appear to depend on the visit, so the total shown at checkout is the figure to rely on.
Which page is which. The public pricing page is fish.audio/plan/, and the Help Center links to it for changing or cancelling a plan. When opened while logged out on September 30, 2026, fish.audio/app/team redirected to fish.audio/plan/. We did not log in, so we did not view any signed-in subscription-management page.
Commercial use — what the company's pages say. The pricing-page Free card lists “Commercial use” crossed out, and the Plus card lists “Commercial use allowed.” The pricing-page FAQ says: “Premium subscribers can use verified voices (that you own) for commercial purposes. Free plan users can only use generated content for personal, non-commercial projects.” The Help Center says: “The Free plan does not include a commercial license. Any content generated under the free plan—or without signing in—cannot be used commercially,” that paid plans include a commercial license “As long as you hold the required intellectual property rights, and your content complies with applicable laws and our Terms of Service,” and that “anything created before or after the subscription period will never be usable commercially and will always require attribution when posted non-commercially.” The voice-cloning page FAQ says “Paid plans include commercial rights.” The pages use different wording (“verified voices (that you own)” on one, “generated content” on another), so for a commercial project it is worth asking support to confirm in writing what your plan covers, particularly for a cloned voice.
Credits. Help Center: “On monthly or annual plans your credit balance is refilled on the same calendar date each month, based on your tier. Unused credits do not roll over. If you downgrade or cancel, your current plan remains active until the end of the billing cycle; any unused credits expire at that point. API credits are sold separately.” Upgrades: “You'll only be billed the pro-rated difference between your old plan and the new one.” Downgrades “take effect at the start of your next billing cycle.”
Automatic renewal (Terms of Use). Subscriptions renew “for successive renewal periods of the same duration as the Subscription term originally selected, at the then-current non-promotional rate” unless the customer opts out in account settings. The Terms also say Fish Audio may submit periodic charges “without further authorization from you” until the customer gives notice, confirmed by Fish Audio, that the authorization is terminated, and that the company may change subscription fees, with advance notice, effective “at the end of your then current billing cycle” for active subscribers. The Terms further state that “Paid Services cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in this Agreement, Fish.Audio will not refund any fees that you have already paid” (the Terms print this sentence in capital letters).
API. The developer documentation says: “The Fish Audio API uses pay-as-you-go pricing based on actual usage. There are no subscription fees or monthly minimums for API access.” It lists text-to-speech at $15.00 per million UTF-8 bytes for the s2-pro, s2.1-pro and s1 models (the s2.1-pro-free model at $0.00), speech-to-text at $0.36 per audio hour and Voice Design at $0.01 per successful request, and ties concurrency limits to the amount paid (“< $100 paid”: 5 concurrent requests; “≥ $100 paid”: 15; “≥ $1,000 paid”: 50), adding that tiers “unlock as soon as your total prepaid amount reaches the threshold.” The documentation lists s2.1-pro-free as free to use under fair-use limits, and a company blog post from June 2026 says “Free access is available through November 30, 2026” and that the company will “communicate any changes with advance notice” (the post shows earlier end dates struck through and extended); the same post says requests to the free tier “may be used to improve model quality.” The docs pricing page itself shows no end date.
Use of your content to develop AI models — two company statements with different scopes. The Terms of Use (section headed “Usage Date and Content” on the page) say: “Usage Data and Content may be used to develop, train, or enhance artificial intelligence or machine learning models that are part of Fish.Audio's products and services, including third-party components of the Services, and you authorize Fish.Audio to process your Usage Data and Content for such purposes.” The Terms define Usage Data as “data and information about the provision, use, and performance of the Services and related offerings based on you or your use of the Services.” The Help Center, in answer to “Is my data used to improve Fish Audio's AI models?”, says: “We may use limited data you provide in order to improve the overall quality and performance of our audio models. Your data is never used to clone your voice without consent, nor to create advertising profiles.” and, separately, “By default, we do not train on data from our API customers, except where strictly necessary to deliver and maintain the service.” The Terms sentence speaks of Usage Data and Content generally, the Help Center of “limited data” and, for API customers, a default of no training; the pages checked do not say how the statements fit together, so a customer with a confidentiality or voice-rights concern can ask support in writing which applies to their plan.
Licence to your submissions. The Terms say the licences a user grants in User Submissions are “royalty-free, perpetual, sublicensable, irrevocable, and worldwide.” For a “Public User Submission” (content shared publicly or with more than the user or specified users, or feedback sent to the company), the Terms add the right to “use, display, perform, and distribute your Public User Submission for Fish.Audio's marketing and promotional purposes.” They also say that when a user deletes the account, the company “will stop displaying your User Submissions (other than Public User Submissions, which may remain fully available) to other users,” while acknowledging that “it may not be possible to completely delete that content from Fish.Audio's records.”
App purchases. The App Store lists an app named “Fish Audio” (subtitle “AI Voice & Text to Speech”; app ID 6789369290; the page's browser title reads “Fish Audio App”) with Hanabi AI Inc. as seller and links to fish.audio/terms and fish.audio/privacy; its in-app purchases include Plus Monthly at $14.99 and Plus Annual at $131.99, plus credit packs (1,000,000 credits at $44.90 and 2,500,000 credits at $229.99). The Terms say that for the iOS app the agreement is “concluded between you and Fish.Audio only, and not with Apple.” Google Play lists Hanabi AI Inc. as developer of “Fish Audio”; the listing shows a support email of [email protected], while its “About the developer” section for Hanabi AI Inc. lists [email protected], an address at 900 Pepper Tree Ln APT 1617, Santa Clara, CA 95051-5285, and the telephone number +1 707-400-5172. That telephone number is a developer contact shown on Google Play; the listing does not identify it as a customer-service line, and the pages checked do not explain how those developer details relate to fish.audio, so they are shown here exactly as listed. The Terms and Help Center pages checked do not say how to cancel or obtain a refund for a store purchase. Apple's own page says to sign in at reportaproblem.apple.com, choose “Request a refund,” and that “If Apple approves your request, it might take additional time for the funds to return to your payment method”; Google Play's page says that within 48 hours “You may be able to get a refund depending on the details of the purchase” and after 48 hours to “Contact the developer.” Several unrelated apps use similar names: a query of Apple's iTunes Search API for “fish audio” (U.S. store, September 30, 2026) returned, besides the Hanabi AI Inc. listing, at least five other apps with “Fish Audio” in their names whose sellers are other companies or individuals. This page says nothing about those apps; the seller shown on the store page and on your receipt tells you which company billed you.
Store privacy disclosures (developer-supplied). The App Store page says Hanabi AI Inc. “indicated” the following, and that the information “has not been verified by Apple”: data that may be linked to the user includes purchases (purchase history), contact info (email address, name, phone number), user content (photos or videos, audio data, customer support, other user content), search history, identifiers (user ID, device ID), usage data and diagnostics, and identifiers may be used to track across apps and websites owned by other companies. The Google Play data-safety section, as provided by the developer, says “No data shared with third parties,” that the app may collect data types including location and personal info (“and 6 others”), that data is encrypted in transit and that you can request data deletion. Both are the developer's own statements as displayed on September 30, 2026.
Disputes. The Terms choose California law and the Federal Arbitration Act. They say good-faith negotiation is “a precondition to either party initiating arbitration,” after which disputes are “finally settled by binding arbitration in San Francisco County, California” under JAMS Streamlined Arbitration Rules. They also provide a waiver of class actions and jury trial and a one-year limit to start a claim, and state: “Fish.Audio will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars.” Small-claims court is allowed. A user may opt out of the arbitration provisions by written notice sent to 303 Twin Dolphin Dr, Redwood City, CA 94065, postmarked within thirty days of first accepting the Terms, which must include “(i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of this Arbitration Agreement.” This page does not give legal advice.
If your voice was cloned without consent: Fish Audio's rules, report steps and reported limits
What Fish Audio's pages say about consent. The voice-cloning page FAQ says: “You are responsible for confirming you have the rights, consents, and disclosures required for any voice you clone, and for complying with applicable laws — including those covering name, likeness, and AI-generated content in your region. Fish Audio does not pre-clear individual use cases and may remove content or accounts that violate our terms or applicable law.” The same page says “Ten seconds of clean speech is enough” to clone a voice (a company claim about the product). A company blog post says “Fish Audio's Terms of Service prohibit the unauthorized use of another person's voice or likeness.” The Terms of Use text opened on September 30, 2026 does not contain the words “voice” or “likeness” in its rules; its User Submissions clause bars submissions that “infringe any third party's copyrights or other rights (e.g., trademark, privacy rights, etc.),” and the account clause bars using “another person's name with the intent to impersonate that person.”
Reporting a voice model (company blog, July 4, 2026). Steps: go to the model's page, open the “…” menu, choose “Report Model,” then “Copyright Complaint”; choose Individual or Enterprise / Organization; verify identity (for an individual: full legal name, contact email, and “a government-issued ID such as a passport, national ID, or driver's license”); read a short sentence aloud for a voice-verification recording; confirm a declaration and click “Submit Takedown Request.” The company says an email with a dispute reference ID follows, that “a person still reviews every dispute,” and that the outcome is “Approved” (the model is taken down) or “Dismissed” (the claim could not be verified from what was submitted; a new filing with stronger evidence, such as a direct audio comparison, is allowed). Reports that are not copyright-related go under “Other Issues” in the same menu.
Copyright takedown versus other reports. Both company guides describe the flow as a copyright (DMCA) takedown request. The July post says reports that are not about copyright (“harassment, misleading content, or another community guideline violation”) are handled separately under “Other Issues” in the same report menu. Whether a cloned voice is covered by copyright, privacy, publicity or other law depends on the facts, and this page does not give legal advice. Before reporting, it may help to keep the model's URL or ID, the uploader's name, screenshots of the page, generated samples with dates, and your original recordings. The July flow asks an individual to upload a government-issued ID and to record a live voice sample; the body text of the Privacy Policy opened on September 30, 2026 does not use the words “biometric” or “voice,” so read fish.audio/privacy before submitting identity documents or recordings.
Manual route (company blog, April 15, 2026, with a July 2026 update note). Open Support Cases from the settings icon, choose “Model report,” include the Model ID or URL, state that it is a DMCA takedown request, and attach up to five files (50MB total) of ID and ownership evidence. The same post says: “A link to a voice model with the note ‘this sounds like me’ is not sufficient grounds for a DMCA takedown.” The two posts differ on one point. The April guide says to open a case manually if you prefer that route “(or you don't have a specific model page to file from),” while the July post says: “A model's page, and its URL, is required either way, whether you file through this flow or manually.” The April guide now carries a note that copyright complaints filed from a model's page go through the newer flow. Voice actors who want to license a voice can write to [email protected] with the subject “License Voice.”
Formal notice under the Terms. The Terms of Use contain a DMCA section. It lists what a notice of copyright infringement must include (a physical or electronic signature of a person authorized to act for the copyright owner, identification of the works and of the material with its location, the notifier's contact information, a good-faith statement, and a statement under penalty of perjury), and sets out a counter-notice procedure. It says that after a counter-notice, “Unless the copyright owner files an action seeking a court order against the content provider accused of committing infringement, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at Fish.Audio's discretion.” For the Designated Agent, the Terms give only a postal address (1111B S Governors Ave STE 48109, Dover, DE 19904); no agent name, email address or telephone number appears in that section. For privacy or deletion questions and for reports that are not copyright claims, the Privacy Policy and Terms give [email protected] as the company's email address.
Speed and limits, as reported. TechCrunch (July 28, 2026) reports that some creators alleged their voices were uploaded without consent, that the company's DMCA takedowns “took a long time,” and that CEO Rissa Cao said the process is now automated so that a voice can be removed “in less than three minutes” after a voice sample or contract is submitted; TechCrunch adds that this does not stop anyone from uploading an artist's voice, and that until the artist finds out the voice “will continue to be used on the platform unless they file for its removal.” TechTimes (July 29, 2026) reports that Fish Audio's open-weight Fish Speech models, published on GitHub, can be run locally by anyone who downloads them, outside Fish Audio's hosted platform and takedown process; that is the outlet's description, not a Fish Audio statement. The Terms' DMCA policy speaks of material “residing on or accessible through the Services,” and the pages checked do not describe Fish Audio removing copies of its open models that others host or run elsewhere.
Personal-data requests. The Privacy Policy says California and Virginia residents can request access, correction and deletion by emailing [email protected] (Virginia appeals: subject “VCDPA Appeal”), and states “We will not sell your Personal Data.” A request must provide “sufficient information to allow us to verify that you are the person about whom we have collected Personal Data” and describe the request in enough detail for the company to respond. The deletion right is described with limits: for California residents it is “subject to certain exceptions,” for example where the company “may need to retain your Personal Data to provide you with the Services or complete a transaction,” or deletion “involves disproportionate effort,” and in that case the company “may deny your deletion request”; for Virginia residents the rights “are subject to certain conditions and exceptions under applicable law.” On retention, the Privacy Policy says the company retains Personal Data “for as long as necessary to provide you with our Services or to perform our business or commercial purposes,” and gives examples: profile information and credentials “for as long as you have an account with us,” payment data “for as long as we need to process your purchase or subscription,” and Content “as long as we need it to ensure that our systems are working appropriately, effectively and efficiently”; it may keep data longer to comply with legal obligations, resolve disputes or collect fees owed. The main body states no deletion deadline; the country-specific addendum for Indonesia says the company is “likely to keep this data for five (5) years” in some cases. The Terms say a user may remove their own Content at any time, and that after account deletion the company stops displaying User Submissions other than Public User Submissions, which “may remain fully available,” and that “it may not be possible to completely delete that content from Fish.Audio's records.” The Help Center notes that a deleted Google- or GitHub-linked account’s email cannot be reused.
Company background: Hanabi AI Inc. and Fish Audio
Fish Audio's Terms of Use say “The entity providing the Services is Hanabi AI Inc., a corporation operating under the laws of Delaware, located at 1111B S Governors Ave STE 48109 Dover, DE 19904,” and the site footer reads “© 2026 Hanabi AI Inc.” The Apple App Store and Google Play listings also name Hanabi AI Inc. as seller or developer. In a July 28, 2026 press release the company says it was “Founded in 2025 and headquartered in Palo Alto” and “grew out of Fish Speech,” which the release calls an open-source project. The site's Research menu also links pages named OpenAudio, Fish Audio S1 and S2, and Fish Speech; the pages checked do not say whether OpenAudio is another name for the company. That release and TechCrunch report a $52 million seed round co-led by Coreline Ventures and Capital Today, and the company says it grew to “$21M ARR and 8 million users in its first year” (the release's wording); these figures are company statements. The company's blog lists Rissa Cao as CEO and Shijia Liao as Chief Scientist.
The company says its platform offers text-to-speech, voice cloning, speech-to-text, voice changing, audio separation and translation, and a voice library of more than two million voices to which users can contribute their own voices. It also publishes open models on GitHub and Hugging Face and lists business customers such as HeyGen, Retell, LiveKit and Sanas. We did not complete a state corporate-registry or USPTO ownership check for Hanabi AI Inc. on September 30, 2026 (the California Secretary of State search page returned a blocked-access error, and the USPTO search returned no records for “hanabi ai” or “fish audio,” which we did not treat as a finding); the operator name here rests on the company's own Terms, Privacy Policy, footer and store listings.
Complaint record: USAComplaints, Trustpilot, BBB, the Equity dispute and French dubbing performers
USAComplaints: no complaints about Fish Audio or Hanabi AI Inc. were found in our database as of September 30, 2026, so this page shows no complaint counts or themes of its own.
Trustpilot (profile for fish.audio, opened September 30, 2026; counts change as reviews are added): TrustScore 2.3 from 30 reviews; the profile is unclaimed; Trustpilot says 29 reviews were posted in the last 12 months; the star split is 21 one-star, 0 two-star, 1 three-star, 1 four-star and 7 five-star (Trustpilot's bar chart shows 70, 0, 3, 3 and 24 percent for one to five stars). Trustpilot notes: “This company hasn't invited their customers, so reviews may not be representative.” Individual reviews we read differ: one, dated September 29, 2026 (the newest review when the profile was opened on September 30), alleges that a published voice clone cannot be edited or deleted and that a refund was refused after the renewal was cancelled; another, dated September 16, 2026, says a refund for an accidental Pro subscription was accepted “in less than 3 minutes.” These are reviewers' own accounts, not findings.
BBB and ComplaintsBoard: on September 30, 2026 the BBB directory search for “Hanabi AI” (nationwide) returned one result, an unrelated business (Hawaii Ai Star Co LTD); the search for “Fish Audio” returned one result, Big Fish Audio of Valencia, CA, which is a different business; and a search for “Hanabi” near Palo Alto, CA returned unrelated listings. None was a listing for Hanabi AI Inc. or fish.audio. A search of ComplaintsBoard for “Fish Audio” the same day did not return a fish.audio listing. These results show only what those searches returned, not that no listing exists. The CFPB complaint database covers financial products and is not applicable to this service.
Equity (UK performers' union). On June 3, 2026 Equity published that it had written to Fish Audio to demand the removal of “all unauthorised cloned voices” after “several complaints from Equity members who found their voice being misused and offered as an AI voice model on the platform without their consent.” Equity said its industrial official wrote on May 22 and had not yet received a reply, that it was pursuing the matter for 22 members, and that it also asked the company to disclose how the underlying recordings and “associated biometric and personal data” were processed, licensed or transferred, citing UK GDPR. The Stage reported the dispute on June 5, 2026. Equity's publication is the union's account of its letter; the pages we opened do not show a reply from Fish Audio to that letter, and it is not a court case or regulator decision. Fish Audio's later statements about its takedown process are summarized in the section above.
French dubbing performers (AFP report). In an AFP dispatch carried by franceinfo on April 4, 2026, a lawyer for French dubbing actors, Jonathan Elkaim, told AFP that 25 actors had obtained the removal by Fish Audio of 47 generative-AI models that reproduced their voices, which he described as made without consent or payment. The report says formal notices alleging “parasitic acts” were sent in early February to Fish Audio and another U.S. platform, VoiceDub, by eight actors, and that the number of claimants later rose to 25. According to the report, some demands, including 20,000 euros in damages, had not been met, the lawyer remained wary that new content could be posted, said the dispute was not closed, and was working on a new procedure whose aim would be to bar the platforms from French territory. The report describes a lawyer's account; it mentions no court judgment, the pages we opened do not show a Fish Audio statement about it, and this is not a finding by a court or regulator.
Is Fish Audio Legitimate?
Fish Audio is the service name used by Hanabi AI Inc., a Delaware corporation named as the provider in the site's Terms of Use and Privacy Policy, in the footer, and as seller/developer on its Apple App Store and Google Play listings; the company publishes a support email, a Help Center, a status page, developer documentation and pricing. TechCrunch and a company press release (both July 28, 2026) describe a $52 million seed round and a Palo Alto headquarters. This page assigns no rating or verdict of its own.
What the record shows as of September 30, 2026: CourtListener’s search interface (federal RECAP dockets and court opinions) was queried on September 30, 2026 for “Hanabi AI” (RECAP by case name, RECAP by full text, and opinions) and returned no results, and a RECAP case-name query for “Fish Audio” returned one result, a matter between other parties that does not involve Hanabi AI Inc.; PACER itself, state courts and other litigation databases were not searched, so this shows only what those queries returned, not that no case exists. No regulator decision is identified on this page; that is not a representation that none exists, because agency enforcement databases were not searched individually and only a general web search was run; the matters described above are Equity's June 2026 demand on behalf of members about cloned voices, an April 2026 AFP report of French dubbing actors' notices and the removal of 47 models (no court judgment is reported), and individual Trustpilot reviews about billing and refunds. The company's own pages give differing refund statements (“non-refundable” in the Terms and Help Center, a “7 days money back guarantee” on the Pro plan card), and the Terms carry an arbitration clause with a class-action waiver. Readers can weigh those items, and check the seller name on any App Store receipt, since other App Store apps use similar names with different sellers.
Frequently Asked Questions
Who operates Fish Audio?
Fish Audio's Terms of Use say “The entity providing the Services is Hanabi AI Inc., a corporation operating under the laws of Delaware, located at 1111B S Governors Ave STE 48109 Dover, DE 19904, United States.” The footer reads “© 2026 Hanabi AI Inc.,” and TechCrunch (July 28, 2026) describes Fish Audio as Palo Alto-based. The Apple App Store and Google Play list Hanabi AI Inc. as seller or developer; several unrelated apps use similar names, so the seller shown on the store page and receipt shows who billed you.
How do I cancel a Fish Audio subscription?
The Help Center says: “You can cancel subscription renewal on the Plans page. You'll keep any remaining credits and features until the end of your billing period. After that, your subscription expires automatically and no further charges will be made.” The Help Center adds that the renewal or expiration date is displayed on the Plans page, and the Terms say auto-renewal can be turned off through account settings and that cancellation must be made before the end of the term. For a subscription bought through the iPhone app or Google Play, cancellation is done in the store account (Apple: Settings, your name, Subscriptions; Google Play: subscriptions, Cancel subscription), and Google notes that uninstalling the app does not cancel it.
Does Fish Audio renew subscriptions automatically?
The Terms of Use state that, unless the customer opts out of auto-renewal in account settings, paid services are “automatically extended for successive renewal periods of the same duration as the Subscription term originally selected, at the then-current non-promotional rate.” For free trials, the Terms say a user “must stop using a Paid Services before the end of the trial period in order to avoid being charged.”
Does Fish Audio give refunds?
The company's pages differ. The Help Center says “All purchases are non-refundable as stated in our Terms of Service” and invites billing-error reports through a ticket or Discord; the Terms say the company “will not refund any fees that you have already paid” except as the Terms expressly provide. The pricing page lists “7 days money back guarantee” on the Pro plan card; the pages checked do not say whether it covers monthly or annual purchases, renewals, API credits or store purchases. Trustpilot reviewers differ: one wrote on September 16, 2026 that a refund request for an accidental subscription was accepted quickly, and another wrote on September 29, 2026 that a refund was refused; these are individual accounts.
How do Fish Audio credits and API billing work?
Per the Help Center, plan credits are refilled monthly, unused credits do not roll over, and API credits are sold separately. The developer documentation says the API is pay-as-you-go with “no subscription fees or monthly minimums” and lists text-to-speech at $15.00 per million UTF-8 bytes for the s2-pro, s2.1-pro and s1 models, with concurrency limits tied to the amount prepaid.
What can I do if my voice was cloned on Fish Audio without my consent?
Fish Audio's July 4, 2026 blog post describes a “Voice Ownership Dispute” flow: open the model's page, choose the menu, “Report Model,” “Copyright Complaint,” verify identity with a government-issued ID, record a short verification sentence and submit; the company says a person reviews each dispute and the result is Approved (model taken down) or Dismissed. A manual Support Cases route is described in an April 15, 2026 post; the two posts differ on whether a model page is needed (the April post allows for a case without a specific model page, the July post says a model's page and URL are required either way). Reports that are not copyright-related go under “Other Issues.” The July flow asks for a government-issued ID and a live voice recording. UK union Equity has separately written to the company on behalf of 22 members, citing UK GDPR, and an AFP report of April 4, 2026 says 25 French dubbing actors obtained the removal of 47 models after formal notices, with their lawyer saying the dispute was not closed; no court judgment is reported.
How do I delete my Fish Audio data or account?
The Privacy Policy says California and Virginia residents can make deletion requests by emailing [email protected], that a request must include enough information to verify the requester's identity, and that the deletion right is subject to exceptions (for California residents, for example, where the company may need to retain data to provide the services or complete a transaction, in which case it “may deny your deletion request”). The Privacy Policy gives no fixed deletion deadline in its main text (it describes keeping data as long as needed for stated purposes). The Terms say a user may remove their Content at any time and that after account deletion the company stops displaying User Submissions other than Public User Submissions, which “may remain fully available,” and that “it may not be possible to completely delete that content from Fish.Audio's records.” The Help Center says deleting a Google- or GitHub-linked account does not release that email for reuse.
What does Trustpilot show for Fish Audio?
On September 30, 2026 Trustpilot showed a TrustScore of 2.3 from 30 reviews for fish.audio (21 one-star, 0 two-star, 1 three-star, 1 four-star, 7 five-star; displayed as 70, 0, 3, 3 and 24 percent), an unclaimed profile, 29 reviews in the last 12 months, and the notice that the company “hasn't invited their customers, so reviews may not be representative.” Trustpilot scores are not combined with any other source on this page.
Does Fish Audio use my content to train AI models?
The company's pages give two statements with different scopes. The Terms of Use say “Usage Data and Content may be used to develop, train, or enhance artificial intelligence or machine learning models that are part of Fish.Audio's products and services, including third-party components of the Services.” The Help Center says the company “may use limited data you provide in order to improve the overall quality and performance of our audio models” and that “By default, we do not train on data from our API customers, except where strictly necessary to deliver and maintain the service.” The pages checked do not say how the two fit together.