Figma Reviews, Complaints & Contacts

Contacts

PhoneEmailAddress

• Official websitefigma.com ↗

Customer service & general contact

• Terms of Servicefigma.com/legal/tos ↗

Cancel, billing & returns

• Billing and support email[email protected]
• Pricing FAQs (refunds, cancellation)figma.com/pricing-faq ↗

Settlements & legal notices

• Legal notices and pre-arbitration letters[email protected]

Privacy requests

• Arbitration opt-out notices[email protected]

Other contacts

• Company phone (Form 10-K)+1 (415) 890-5404

Locations

• Headquarters760 Market Street, Floor 10 San Francisco CA 94102

Is Figma Legitimate?

BBB, Trustpilot

Legal name

Figma, Inc.

Founded

2012

Business type

Browser-based design and collaboration software (Figma Design, FigJam, Dev Mode, Slides, Sites, Make) sold by subscription, operated by Figma, Inc. of San Francisco, California; completed its IPO in August 2025 and its Class A common stock is listed on th

Website

figma.comSource: Figma Terms of Service, checked 2026-10-20

Headquarters

San Francisco, CASource: Form 10-K for fiscal year 2025: 'principal executive offices are located at 760 Market Street, Floor 10, Sa…, checked 2026-10-20

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

What BBB and Trustpilot show

BBB. As displayed on 2026-10-20, the BBB profile for Figma Inc., San Francisco, CA (category Information Technology Services) shows "NOT a BBB Accredited Business" and a BBB rating of C-, with the reason "Failure to respond to 8 complaint(s) filed against business". The complaints tab shows 8 complaints in the last 3 years and 2 in the last 12 months. The newest displayed complaint is dated 01/13/2026, type Product Issues, status Unanswered, and describes a disputed $21.78 card transaction; it is the complainant's account and BBB does not adjudicate it. BBB page data gives a file-opened date of 2022-10-04 and a business-start date of 1999-04-10 (as BBB records it; Figma's own filings say it was incorporated in 2012). The customer-reviews tab shows 1 out of 5 stars on an average of 5 customer reviews, which is separate from the business rating. By BBB complaint type, the 8 displayed complaints are: Billing Issues (3), Service or Repair Issues (2), Product Issues (1), Sales and Advertising Issues (1) and Customer Service Issues (1), all with status Unanswered. Complainants describe, among other things, a card charge of $20 per month for 8 months totalling $160 (12/30/2025), cancelled seats still being billed (09/30/2025), being unable to downgrade from Professional to Free (06/13/2025) and restricted data access (12/04/2024). One complaint (03/28/2024) says an unsolicited credit-report inquiry was made at TransUnion by a company the complainant does not know; this is the complainant's account, and BBB does not establish that the inquiry was made by Figma, Inc.

Trustpilot. As displayed on 2026-10-20, Figma's Trustpilot page shows 1.9 from 245 reviews, a claimed profile since March 2020, that the company invites customers to review, and that it "Hasn't replied to negative reviews". Trustpilot's AI-generated summary of 84 recent reviews says reviewers frequently mentioned unexpected extra charges, subscription terms, difficulty downgrading or cancelling, and slow performance. Trustpilot states that it does not fact-check reviews, and these are individual opinions, not findings.

The BBB and Trustpilot figures come from different groups of people and are not added together or compared with this site's archive, which contains no Figma complaints.

Figma complaints: cancelling, refunds, billing and who to contact

This page was checked on 2026-10-20. Figma has no complaints in this site's archive, so the practical steps on this page come from Figma's own Terms of Service and Pricing FAQs, and the documented record comes from BBB, Trustpilot, SEC filings and court dockets.

• Cancelling a paid plan. The Terms of Service (effective March 11, 2026) say subscriptions "will automatically renew on a monthly or annual basis" unless cancelled, that notice of cancellation can be given "through Customer's Figma account settings within the Services", and that "any cancellation will take effect at the end of the then-current subscription term". The Pricing FAQs say a Professional plan can be cancelled at any time by clicking "Downgrade to a Starter Team" from the Admin Dashboard, that the team then loses paid features "at the end of your pay period", and that annual-plan customers are notified 30 days before renewal.
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  The same FAQ adds that a customer can choose not to renew an annual plan, "in which case all of your full seats would be paid monthly", so non-renewal changes the billing to monthly rather than ending it; Terms Section 3.5 says purchased quantities "cannot be decreased during the relevant subscription term". The two pages describe the route differently (account settings versus the Admin Dashboard button); both are quoted here.

• Refunds. Terms Section 3.5 says "fees paid are non-refundable" unless the Terms say otherwise. The Pricing FAQ answers "Can I get a refund?" with "Payments for Figma subscriptions are non-refundable" and adds that if you are unhappy you can contact Figma inside the app or at [email protected] with a detailed account, and Figma says it will work with you. The Terms do provide a pro rata refund of pre-paid unused fees if Figma cancels a subscription for reasons other than the customer's breach (Section 8.2(a)) and a refund of the unused portion if a customer objects to a mid-term price change within 30 days (Section 3.6).
• An unexpected charge. Start with [email protected] or the in-app contact route, with the date, amount and the last four digits of the card. Terms Section 3.4 authorizes Figma, through its payment processor, to charge the payment method for renewals and other purchases such as seat additions and AI credits. Terms Section 3.1(b) says AI Credits subscriptions renew monthly and pay-as-you-go credits are billed monthly in arrears. Section 3.4 also makes the customer responsible for "bank fees, interest charges, finance charges, overdraft charges" resulting from Figma's charges and says Figma may suspend access if the full amount owed is not paid, and Section 3.5 says billing-related credits from Figma "expire after 1 year" unless Figma specifies otherwise. For AI credits, the Figma AI Terms (effective June 24, 2026) say credits "do not rollover", that any refund or credit for an AI Credits Subscription is "solely based on the time remaining in the subscription term, and not on the number of unused Credits", that the subscription renews unless cancelled "in the Admin dashboard" with effect at the end of the monthly term, and that pay-as-you-go can be switched off and given a budget through the admin dashboard.
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  Disputing a charge with your card issuer is a separate route; this page does not assess whether any particular charge was correct.

• If the dispute is not resolved. The Terms (Section 9.11) require binding individual arbitration administered by National Arbitration and Mediation (NAM) unless you opt out in writing within 30 days of first agreeing to the Terms, by email to [email protected] or by post to 760 Market St, Floor 10, San Francisco, CA 94102. The opt-out window is measured from first agreeing to the Terms or any updated Terms, and the Terms allow either party to go to court to stop infringement or misuse of intellectual property rights; the arbitrator has exclusive authority over threshold questions of whether arbitration applies. Before a demand can be filed, a written Pre-Arbitration Letter goes to [email protected] and a 60-day period applies.
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  Class actions are waived. Governing law is California. Complaints can also be filed with the BBB and, for payment problems, with your card issuer.

• Downgrade or seat-charge problems. Several displayed BBB complaints concern billing, seat charges and downgrading (see the record section). They are the complainants' accounts; Figma's responses are not shown. Keep the dates and amounts of charges and any support reply when contacting Figma or your card issuer.

Court cases naming Figma, Inc.

Court records

Figma's Form 10-Q for the quarter ended June 30, 2026 (filed 2026-08-05), Part II Item 1, says: "We are not presently a party to any legal proceedings that, if determined adversely to us, would individually or taken together have a material adverse effect on our business, operating results, cash flows, or financial condition." The 10-K for fiscal year 2025 (Item 3) uses similar wording. These are the company's statements. The dockets on this page were found in a Justia Dockets party search for "Figma" run on 2026-10-20; the search is not a complete record of every case.

Court & Public Records

Who operates Figma

Figma, Inc. is a Delaware corporation incorporated in October 2012 with principal executive offices at 760 Market Street, Floor 10, San Francisco, California 94102, according to its Form 10-K for fiscal year 2025 (filed 2026-02-18). The filing says Figma completed its initial public offering in August 2025 and that its Class A common stock is listed on the New York Stock Exchange under the symbol "FIG". The Terms of Service name Figma, Inc. as the contracting party for Starter and Professional plans; Organization and Enterprise plans are governed by a separate Software Services Agreement.

The 10-K says Figma publicly launched its first product, Figma Design, in 2015, introduced FigJam in 2021 and Dev Mode in 2023, and added Figma Slides in 2024 and Figma Sites, Figma Make, Figma Buzz, Figma Draw and Figma Weave in 2025. It also says that in March 2025 it "implemented significant changes to our pricing, packaging, and billing models", that AI credits were introduced across all seats in 2025, and that it intended to begin enforcing AI credit limits from March 2026 and to offer an additional AI credit subscription or pay-as-you-go credits. These are the company's own statements in a public filing.

Frequently Asked Questions