Fay Servicing

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Payment

• Official servicing website (account login, payments, help): https://www.fayservicing.com/
• Residential customer service (Mon-Thu 9 AM-8 PM, Fri 9 AM-6 PM, Sat 10 AM-1 PM ET): 1-800-495-7166
• Commercial customers (business purpose loans): 1-888-201-3780
• Payments: online account, PayNearMe, pay by phone, mail: https://www.fayservicing.com/payment-services

Locations

Fay Servicing mortgage problems: where to send what (checked October 7, 2026)

Fay Servicing, LLC services residential mortgage loans. The company that owns or originated your loan can be a different business from the servicer that sends your statement; the servicer collects payments and runs escrow, loss mitigation and any foreclosure on the owner's behalf. Fay's New to Fay page says that if your loan was transferred, "Take note of the servicing transfer date in the notice that you received from your current mortgage servicing company. This is the date when Fay Servicing becomes your mortgage servicer."

Fay's own channels (opened October 7, 2026).

• Phone: 1-800-495-7166. The Contact Us page lists Monday-Thursday 9 a.m.-8 p.m., Friday 9 a.m.-6 p.m. and Saturday 10 a.m.-1 p.m., all Eastern Time. The Payment Services page lists a different set of hours in Central Time and an automated pay-by-phone system on the same number, available 24 hours a day, 7 days a week. Commercial customers: 1-888-201-3780.
• Complaints about servicing: Fay Servicing, LLC, Attn: Complaints Department, P.O. Box 815548, Farmers Branch, TX 75381 (Contact Us page).
• Notice of error or information request by mail: Fay Servicing, P.O. Box 815548, Farmers Branch, TX 75381; the Get Help page says this address "must be used for all Notices of Error or Information Requests submitted via mail."
• Payments by mail: Fay Servicing, LLC, Payment Processing, PO Box 88009, Chicago, IL 60680-1009. The page says "ONLY use this address for mailing your payment" and allows 6-10 business days for postal processing. Overnight payoffs and reinstatements only: Attn: Payment Processing, 1601 LBJ Freeway Suite 150, Farmers Branch, TX 75234; in-person payments are not accepted there.
• Payment options listed: online account, debit card and Apple Pay/Google Pay through PayNearMe, pay by phone, cash through MoneyGram or PayNearMe retail locations (PayNearMe limit $1,500 per transaction in 24 hours), and mail. The page says payments from a bank account online or by phone are "available without charge" and that other methods "may incur fees."

Disputing an error or asking for information. The CFPB says a servicer "may be able to help you over the phone" but that "to guarantee yourself a timely written response, you should write to your servicer and send it to the address provided by the servicer for such requests." It says to include your name, home address and mortgage account number, to identify the error or the information you want, and not to write on the payment coupon. It also says the servicer must confirm receipt within five days (not counting weekends and legal public holidays) and generally respond within 30 days (same counting), and that while you wait you should keep making payments.

If your loan was just transferred to Fay. The CFPB says the old servicer generally sends a notice at least 15 days before the transfer and the new servicer generally within 15 days after it, and that "for 60 days from the date your loan servicing transfers, your new servicer cannot charge you a late fee or treat the payment as late if you sent it to your previous servicer on time or within the applicable grace period." Fay says it sends a Welcome Package a few days after the transfer date with the new loan number, that you register for online access with that number, and that automatic payments set up through your bank must be changed to name Fay Servicing, LLC and the new account number. Fay also says that if you have two 1098 interest statements for the year (one from each servicer), both are needed for taxes.

Fees. Fay's Get Help page lists fee types and says the amounts "are subject to change" and apply only to loans it services. As displayed on October 7, 2026: late charge 0.00%-15.00% ("in accordance with mortgage loan documents and applicable state law"); returned payment $0.00-$50.00; property inspection $12.50-$45.00; property preservation $1.00-$3,000.00; bankruptcy fees and costs $50.00-$10,000.00; foreclosure attorney fees $653.00-$12,000.00; litigation fees $215.00-$10,000.00; recast $250.00; other request-based fees $0.00-$2,000.00. Compare any fee on your statement with your note and mortgage; a 2024 CFPB order (below) concerned late fees stated higher than loan documents allowed.

If you cannot make payments. The Get Help page links to a mortgage assistance application, a Borrower Assistance Form, a FHA Borrower Assistance Form, disaster-relief information, a Homeowner Assistance Fund page and HUD-approved housing counselors. The New to Fay page says "There should never be a fee to obtain assistance or information about foreclosure prevention options from your mortgage servicer or a qualified housing finance agency" and advises sending payments only to the company named on your statement. HUD-approved counseling is free; the page lists (888) 995-HOPE (4673) for reporting foreclosure-rescue problems.

Regulator routes named on Fay's Contact Us page. The CFPB at consumerfinance.gov/complaint/ or (855) 411-2372; for loans on property in Hawaii, the Department of Financial Institutions; in Minnesota, the Department of Commerce (651-539-1600; Fay lists its Minnesota servicer license as MN-MS-88244); in New York, the Department of Financial Services Consumer Assistance Unit (1-800-342-3736); in Texas, the Department of Savings and Mortgage Lending (1-877-276-5550). Fay's page also offers free language translation on 1-800-495-7166, with documents provided in English.

CFPB orders of 2017 and 2024, and a 2022 Massachusetts attorney general settlement

CFPB order of June 7, 2017 (File No. 2017-CFPB-0014). The CFPB says it found that Fay Servicing "failed to provide mortgage loan borrowers with the protections against foreclosure required by law," "kept borrowers in the dark about critical information about the process for applying for foreclosure relief," and "moved forward with the foreclosure process while borrowers were actively seeking help." The order required Fay to stop those practices and to pay up to $1.15 million in consumer redress; the order itself says that figure "takes into account its demonstrated inability to pay redress in a greater amount." Fay consented "without admitting or denying" the findings except those needed for jurisdiction. The CFPB lists six later modifications and gives the status "Expired/Terminated/Dismissed."

CFPB order of August 21, 2024 (File No. 2024-CFPB-0007). The CFPB found that Fay violated its 2017 order, Regulation X (RESPA), the Homeowners Protection Act, Regulation Z (TILA) and the Consumer Financial Protection Act. In the order's words, Fay "improperly advanced the foreclosure process for certain borrowers" and "failed to comply with other servicing obligations relating to its administration of private mortgage insurance and assessment of late fees," so consumers paid "fees and premiums they did not owe." Specific findings included: from June 7, 2017 until early 2020 it took up to five days to review documents and place a foreclosure hold, with the hold set retroactively, during which prohibited foreclosure steps occurred; borrowers who expressed interest in keeping the home were not told this could mean they were not offered non-retention options; borrower-paid private mortgage insurance was not terminated on time and unearned premiums not fully refunded; PMI was disbursed from escrow for some borrowers with lender-paid PMI; and monthly statements disclosed late fees higher than the promissory notes allowed. The order required $3,000,000 in redress and a $2,000,000 civil money penalty; the CFPB's page adds that Fay was to invest $2 million to update servicing technology and compliance management systems. Fay consented "without admitting or denying any of the findings of fact or conclusions of law" except those establishing jurisdiction.

Termination. On July 1, 2025 the CFPB (Acting Director Russell Vought) issued an Order Terminating the Consent Order. It says Fay "has fulfilled several obligations under the Consent Order, including, among other things, paying a civil money penalty of $2 million and paying $3 million to the Bureau for Bureau-administered consumer redress," and that the Bureau terminated the order under 12 U.S.C. 5563(b)(3). The CFPB's enforcement page says the Bureau "waived any alleged noncompliance." The termination order's text does not say the findings were withdrawn.

Redress. The CFPB's "Payments to Harmed Consumers" page (last modified March 6, 2026) lists status "Ongoing," with distribution from March 6, 2026, administered by Rust Consulting: 1-800-804-3454, [email protected], or CFPB v Fay Servicing Third Party Administrator - 9085, PO Box 2561, Faribault, MN 55021-9561. Who is eligible is decided under the order, not by this site.

Massachusetts Attorney General, August 17, 2022. The AG's press release says an assurance of discontinuance filed in Suffolk Superior Court alleged that Fay Servicing failed to take required steps under Massachusetts's 35B law to help homeowners avoid foreclosure (including loan-modification offers that required large upfront "good faith down payments"), made excessive debt-collection calls beyond the state limit, failed to give hundreds of borrowers required debt-validation notices, and in some instances charged foreclosure-related fees before it had authority to foreclose. Fay agreed to provide $2.7 million in principal forgiveness on eligible loans, pay $500,000 to the state and change its practices (together described as $3.2 million in relief). The press release does not say whether Fay admitted the allegations.

Other regulators. Searches of other state regulators' enforcement databases by the entity name were not completed for this page, so no statement is made about state actions beyond those named above.

Who Fay Servicing is: a Tampa-based mortgage servicer within Fay Financial

Identity. The company's licensing page gives its name as "Fay Servicing, LLC, 5426 Bay Center Dr., Ste. 300., Tampa, FL 33609 NMLS ID 88244," followed by a list of state licenses and registrations (for example Florida Mortgage Lender Servicer License MLD702, Minnesota Residential Mortgage Servicer License MN-MS-88244, Texas Residential Mortgage Loan Servicer Registration). BBB lists it as a limited liability company with business start and incorporation dates of July 15, 2008 (from the page's raw data) and names Edward Fay as CEO.

Ownership and offices. The 2024 CFPB order (August 2024) states that Fay Servicing is "a wholly owned subsidiary of Fay Financial, LLC, a Delaware limited liability company." Separately, corporate disclosure statements filed by Fay Servicing in federal court identify a different corporate parent: "Corporate Parent Fay Management, LLC" (Mayer-Perri, M.D. Pa., August 5, 2024; Sorrentino, D. Conn., February 26, 2025; Ross, N.D.N.Y., June 23, 2026). This page has not reconciled the two descriptions or located a corporate filing showing the current ownership chain. The same CFPB order places the principal place of business in Tampa, Florida, with its principal place of business in Tampa, Florida and branch offices in Chicago, Illinois; Oakbrook Terrace, Illinois; Farmers Branch, Texas; and Lusaka, Zambia, and that Edward Fay is the founder, Chief Executive Officer and Chairman of the Board. BBB's search lists additional Fay Servicing locations in Illinois and Florida under the same BBB file.

What it says about itself. Fay's About page says it has "decades of experience in delivering mortgage solutions for hundreds of thousands of homeowners all over the country" and that its service is "delivered by real people" (the company's statements, not verified here). Its home page links to a Loan Solution Center for mortgage assistance applications and to "Partners" for real estate services.

Recent news. HousingWire reported on September 4, 2026 that Fay Group acquired VanDyk Mortgage Corp., with terms not disclosed. The article describes "Fay Servicing, Fay Group's servicing arm"; this page does not state the legal ownership structure between Fay Group and Fay Servicing, LLC. VanDyk is not a party to the matters described here.

Complaint record: BBB, Trustpilot, CFPB database and posts on this site

BBB (as displayed on October 9, 2026). The BBB profile for Fay Servicing LLC, Tampa, FL, shows "NOT BBB Accredited" with a BBB rating of A+. The complaints tab shows 176 total complaints in the last 3 years and 42 complaints filed in the last 12 months; the reviews tab shows 1.02 out of 5 from an average of 81 customer reviews. BBB says the profile includes complaints and reviews for the headquarters and corporate-owned locations, and its search lists eight locations. BBB says customer reviews are not used in the letter grade, and that the complaint text displayed might not represent all complaints filed. BBB's file was opened November 9, 2020 (raw data).

Trustpilot (as displayed on October 7, 2026). The page for fayservicing.com is unclaimed and shows 2.2 out of 5 from 8 reviews. Trustpilot says the company has no history of asking customers for reviews, so the reviews may not be representative, and that it does not fact-check reviews.

CFPB Consumer Complaint Database (queried October 9, 2026). Under the company name "Fay Servicing, LLC" the database lists 4,035 complaints across all products, the first received April 11, 2012 and the latest October 4, 2026. By product label, 3,690 are "Mortgage," 171 "Debt collection" and the remainder mainly credit reporting. The most frequent issue labels are "Trouble during payment process" (1,477), "Struggling to pay mortgage" (1,400), "Loan modification, collection, foreclosure" (303) and "Loan servicing, payments, escrow account" (198). The database shows company responses of "Closed with explanation" 4,027, "Closed with monetary relief" 3, "Closed" 1 and "In progress" 4, and "Timely response" as Yes 3,928 and No 107. 388 complaints were received since October 9, 2025. These are consumer submissions the CFPB does not verify, and the counts are not combined with BBB's.

Posts on this site. A search of this site's approved archive on October 7, 2026 for the company name and its web address found no posts about Fay Servicing, LLC, so none is linked to this page.

Court matters involving Fay Servicing

Lamirand v. Fay Servicing, LLC (11th Cir. No. 20-14286). Homeowners who had settled earlier litigation over their loan alleged that monthly mortgage statements saying their loan "had been accelerated" and demanding a higher amount violated the Fair Debt Collection Practices Act. The district court dismissed the complaint; on July 1, 2022 the Eleventh Circuit reversed, holding that a periodic statement required by the Truth in Lending Act "can also be a debt-collection communication covered by the FDCPA" and that the complaint plausibly alleged the statements aimed to collect a debt. The ruling reinstated the claims; it did not decide whether Fay violated the FDCPA, and what happened afterward was not checked.

Mayer-Perri v. Fay Servicing, LLC (M.D. Pa. 3:24-cv-01159). Filed July 15, 2024 under the Fair Debt Collection Practices Act (15 U.S.C. 1692). The court's July 22, 2025 memorandum says the plaintiff, the administratrix of her late mother's estate, brought the action "on behalf of herself and all others similarly situated," and describes the allegations as follows: that Fay conducted property inspections and billed inspection fees without the written notice the loan modification agreement required (the court treats the complaint's allegations as true only for deciding the motion). It granted Fay's motion to dismiss in part and denied it in part: the motion was denied as to Counts I and II, and Counts III and IV were dismissed without prejudice after the plaintiff agreed to voluntarily dismiss them. The Justia mirror of the docket was last retrieved July 22, 2025 and CourtListener lists no later filing there, so the current status was not confirmed (checked October 9, 2026).

Strickland v. Carrington Mortgage Services, LLC (S.D. Fla. 1:16-cv-25237). A Truth in Lending class action filed December 18, 2016. The Justia docket shows separate settlements with each defendant group: on January 26, 2018 the court entered an order "Granting Final Approval to Fay Class Action Settlement and Entering Final Judgment" (Filing 79), alongside orders for the Carrington and RCS settlements, and then directed the clerk to close the case for statistical purposes. Settlement terms and amounts were not reviewed (docket checked October 9, 2026; the order text itself could not be opened).

Recent rulings (checked October 9, 2026). In Sorrentino v. Fay Servicing, LLC (D. Conn. 3:25-cv-00098), a case brought against the company and Edward Fay, the court on August 4, 2026 granted the defendants' motion to dismiss "in full," denied a motion for leave to file a second amended complaint and directed the clerk to enter judgment for the defendants and close the case. In Newsome v. Fay Servicing LLC (N.D. Tex. 3:25-cv-01902), the court on September 28, 2026 accepted a magistrate judge's recommendation, denied the plaintiffs' motion to remand and dismissed Fay Servicing, LLC without prejudice "as an improperly joined party"; the case itself continues against other defendants as far as the order shows. In Ross v. Fay Servicing LLC (N.D.N.Y. 1:26-cv-01261), removed by Fay from New York state court on June 18, 2026 (the docket lists the cause as the Fair Debt Collection Practices Act), Fay filed a motion to dismiss on August 10, 2026 and the docket shows no ruling as of its August 10, 2026 retrieval. These are court records, not findings about Fay's practices.

Other dockets. A CourtListener search on October 7, 2026 for case names containing "Fay Servicing" returned 348 federal dockets, including cases in which Fay appears as defendant and others in which it may appear in another role. They are not listed individually and no conclusion is drawn from them.

Is Fay Servicing Legitimate?

Fay Servicing, LLC is an identifiable business: its licensing page gives NMLS ID 88244 and a Tampa, Florida address, lists state licenses and registrations, and BBB lists it as an A+ rated, not accredited LLC. It is a mortgage servicer that has been the subject of two CFPB consent orders (2017 and 2024, the second terminated July 1, 2025) and a 2022 Massachusetts attorney general settlement, each described above with the agencies' own wording.

A letter or call from Fay about your mortgage fits how servicing works if your loan was assigned or transferred to it. To check, compare the letter with the transfer notice from your previous servicer, look at the owner or investor named on your statement, confirm the company in the NMLS Consumer Access database (nmlsconsumeraccess.org), and send payments only to the address on your statement or on Fay's Payment Services page. The CFPB says to pay attention to the date a transfer takes effect. A fee or balance you dispute should be raised in writing with a notice of error at the address above.

Court & Public Records

Company Relationships

• Owned by: Fay Financial, LLC
• Owned by: Fay Management, LLC

Frequently Asked Questions