Factor75 (Factor Meals)

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website (Factor): https://www.factor75.com/
• Customer Care / Customer Experience: (888) 573-5727
• Customer Care email: [email protected]
• Privacy requests email: [email protected]
• Privacy requests phone (toll-free): 1-844-939-1758
• Arbitration opt-out and dispute-notice copy: [email protected]

Locations

Factor75 (Factor) subscription problems: contact, skip, cancel, refund and escalate (checked October 6, 2026)

Factor75, LLC does business as Factor and runs the Factor75.com site and apps. Its Terms of Use (section 5.2) describe the subscription as an initial charge followed by weekly charges, and say Factor "MAY SUBMIT PERIODIC CHARGES (E.G., WEEKLY) WITHOUT FURTHER AUTHORIZATION FROM YOU" (the Terms print this passage in capital letters) until the customer gives advance notice under the cancellation procedures of section 10.3. The charge dates and deadlines below come from those Terms; check your own account's My Menu page for the lock time that applies to your delivery day.

Contact. The Contact page lists chat and a phone line, +1 888-573-5727. The Terms add [email protected]. The Terms call the phone team "Customer Experience" and "Customer Care".

Skip a week or cancel. Section 10.3 says changes to an order "lock on a rolling basis five days prior to your scheduled delivery date": for example, for a Tuesday delivery the deadline is Wednesday 11:59 PM Central Time of the week before. Section 10.2 gives the lock schedule by delivery day (Saturday delivery locks Monday by 11:59 PM CT; Sunday locks Tuesday; Monday or Tuesday delivery locks Wednesday; Wednesday delivery locks Thursday). Cancelling after the lock means "you will be charged and receive your Box for that week, and the cancellation will take effect for the following Delivery Week." The Terms give this cancellation path: log in, click your name, choose "Account Settings", scroll to "End Meal Subscription" under Status and follow the prompts; or contact Customer Care at factor75.com/contact or [email protected] with your full name and registered email. Section 10.4 describes skipping a week with "Skip Week" in the delivery editor, which does not apply to an order that has already locked.

Refund or credit for a bad meal or box. The Return and Refund Policy in the Terms says to contact [email protected] or call (888) 573-5727 "within five (5) days of the date you received the unsatisfactory item". For a meal's condition Factor "at our sole discretion, may give you credit for the individual Meal, and in some situations, issue a partial or full refund", and it may require the return of the meal or a photograph first. Gift cards are "final and nonrefundable".

Delivery and food safety. The Terms say a box is packed to stay fresh until about 8:00 PM local time the day after the target delivery day, and that if a fresh product "arrives at above 41 degrees Fahrenheit, you should contact our customer service and discard the item." For problems with meat, poultry or egg products the USDA Food Safety and Inspection Service says to call the USDA Meat and Poultry Hotline at 1-888-MPHotline (1-888-674-6854) or report online, keeping the original packaging and any uneaten portion; the FDA lists consumer complaint coordinators for other foods.

Charge disputes. The FTC's consumer advice page on credit card billing errors says to write to the card issuer so the letter reaches it "within 60 days after the first bill with the error was sent to you"; the issuer must acknowledge within 30 days and resolve within 90 days. Because the Terms provide for weekly charges authorized in advance, contact Factor first and keep a record of the request and any confirmation.

Formal disputes. Section 24 of the Terms requires a written "Mandatory Dispute Notice" (certified mail to Grocery Delivery E-Services USA, Inc. dba Factor, Attn: Legal Department, 28 Liberty Street, 10th Floor, New York, NY 10005, with a copy to [email protected]) and a 60-day informal period before small-claims court or individual arbitration with the American Arbitration Association. Section 24.14 lets a customer opt out of the arbitration agreement by email within 30 days after first becoming subject to it. This page is not legal advice; read section 24 itself.

Regulator routes. The FTC takes reports at ReportFraud.ftc.gov; state attorneys general and consumer-protection offices take subscription complaints; for contaminated or mislabeled food use the USDA or FDA routes above.

Who operates Factor75 and how it relates to HelloFresh (from Factor's side)

The operator named in the Terms is Factor75, LLC d/b/a Factor, described there as a Delaware corporation with corporate offices at 2302 W Indian Trail, Aurora, Illinois. The Privacy Policy (effective July 7, 2026) uses the name "Factor 75, LLC" and gives a New York mailing address, 28 Liberty Street, 10th Floor. The Terms' dispute-notice address names "Grocery Delivery E-Services USA, Inc. dba Factor" at the same New York address. The company's press page and BBB profile describe a prepared-meal delivery service (chef-prepared, dietitian-approved meals delivered refrigerated) with production sites in Aurora, Illinois and Goodyear, Arizona, plus supplements under the Factor Form name.

HelloFresh relationship. A HelloFresh SE release dated December 31, 2020 says that on November 23, 2020 "US subsidiaries of HelloFresh SE" agreed to acquire "all of the outstanding equity interests of Factor75, Inc. (including its subsidiaries 'Factor')" and that the closing occurred on December 31, 2020. In a May 30, 2024 corporate disclosure statement in Factor75, LLC et al. v. Ruprecht Company (S.D.N.Y. 1:24-cv-04094), the filers identified "Factor75, Inc." as an affiliate of Factor75, LLC and "HelloFresh SE" as the corporate parent of Grocery Delivery E-Services USA Inc. Factor's careers pages are hosted on HelloFresh's careers site. HelloFresh's own meal-kit service is a separate consumer brand with its own page on this site; its disputes are not covered here, except that HelloFresh SE is named with Factor75, LLC in the Massachusetts case listed under Court cases.

Similar names. Other businesses use similar names (for example, Factor Nutrition, LLC sells the Focus Factor supplement). This page covers only Factor75, LLC d/b/a Factor, and no link to those businesses is claimed.

Complaint record: BBB, Trustpilot, ComplaintsBoard and this site (as displayed October 6, 2026)

BBB. The BBB profile for Factor Meals (Batavia, IL; alternate names Factor and Factor75, LLC) is not BBB Accredited and shows a BBB Rating of A+. As displayed on 2026-10-07 it lists 839 total complaints in the last 3 years and 246 closed in the last 12 months, and a customer-review average of 1.1/5 from 405 reviews. BBB's data gives the file opened 2016-11-01. These counts are BBB's and are not combined with any other figure on this page.

Trustpilot. The page for factor75.com is titled "Factor_" and shows 3.5 from 98,997 reviews, with 9,968 in the last 12 months and a split of 47 percent 5-star and 12 percent 1-star. The profile is claimed (since July 2017) with a paid Trustpilot subscription; the page says "This company invites their customers to review, whether positive or negative", that Trustpilot uses technology to protect platform integrity but does not fact-check reviews, and that the company "Replied to 98% of negative reviews"; many recent reviews carry the "Invited" label. Trustpilot also shows an AI-generated review summary, which is Trustpilot's text and not a finding of this site.

ComplaintsBoard. The "Factor 75" listing shows 2.6 from 29 reviews and 64 complaints (page updated Sep 20, 2026).

This site. No approved complaint in the usacomplaints.com archive was matched to Factor75 or Factor Meals in a text search run on 2026-10-06 for the names Factor75, Factor 75, Factor Meals and Factormeals, so this profile has no complaint themes. A food or billing problem can be reported to the company and the agencies listed in the practical section.

Complaints and reviews are consumers' accounts and have not been verified by this site. They differ in what each platform counts and over which periods, so the figures above should not be added or averaged.

Court cases and settlements involving Factor75, LLC

A CourtListener search by case name for "Factor75" run on 2026-10-07 returned 8 dockets (the Massachusetts case is captioned under HelloFresh SE and is listed too). The dockets below were opened newest-entry first. Several lawsuits involving Factor75 concern different subjects; unless stated, the dockets as displayed do not describe the claims, and this page does not infer them. A complaint is an allegation, not a finding.

• Schwartz v. HelloFresh SE and Factor75, LLC (D. Mass. 1:25-cv-12222): the Jan. 21, 2026 order states that the plaintiff "alleges that defendants Factor75, LLC and HelloFresh SE have violated state and federal law by sending him over fifty unsolicited telemarketing text messages" (the order lists counts under the Massachusetts Telephone Solicitation Act, the Telephone Consumer Protection Act and the Massachusetts Consumer Protection Act); the defendants dispute liability by moving to compel arbitration or dismiss, and no liability finding has been entered. A notice of removal was filed on Aug. 8, 2025 by Factor75, LLC and HelloFresh SE. On Jan. 21, 2026 the court granted in part and denied in part, without prejudice, the defendants' motion to compel arbitration or alternatively dismiss, and stayed the case "pending arbitration between Schwartz and Factor75".
• Crow v. Factor75 LLC (W.D. Wash. 2:26-cv-02385): opened July 2026 with a notice of removal; a motion to dismiss for failure to state a claim is on the docket (Aug. 28, 2026); on Sept. 15, 2026 the court extended the briefing schedule (opposition due Oct. 9, reply due Oct. 30, 2026); CourtListener then lists a stipulated motion filed Oct. 5 and an order on it, labelled "Terminate Motions", on Oct. 6, 2026, whose text was not displayed. The docket as displayed does not state the claims. The case is pending as far as the dockets opened show.
• Dalton v. Factor75, LLC (D. Minn. 0:26-cv-02660): filed May 19, 2026; the latest docket entries shown (through Sept. 24, 2026) are orders on extensions of time to answer. The case is pending.
• Jackson v. Factor75, LLC (S.D.N.Y. 1:25-cv-00871): filed Jan. 30, 2025; a notice of settlement was filed Mar. 17, 2025, the court discontinued the action on Mar. 18, 2025 subject to restoration, and a notice of voluntary dismissal was filed Aug. 7, 2025. The caption of the issued summons describes a suit on behalf of "other persons similarly situated".
• F.F.R., Inc. v. Factor75, LLC (C.D. Cal. 2:25-cv-00339): filed Jan. 13, 2025; a mediation report of July 17, 2025 is marked "Not Held - Settled" and the case was dismissed on Aug. 13, 2025. The Justia docket lists the nature of suit as "Trademark" and the cause of action as "15 U.S.C. § 1125 Trademark Infringement (Lanham Act)".
• Gonzalez v. Factor75, LLC (C.D. Cal. 2:23-cv-06293): removed from state court; plaintiffs Joanna Arredondo and Alexis Gonzalez filed a notice of voluntary dismissal on Sept. 25, 2023, "with prejudice as to individual claims".
• Fischler v. Factor75, LLC (E.D.N.Y. 1:19-cv-07044): filed Dec. 16, 2019; voluntarily dismissed without prejudice on July 15, 2020.
• Vasquez-Cossio v. Factor75, LLC (C.D. Cal. 8:18-cv-00397): filed Mar. 12, 2018; dismissed by the plaintiff under Rule 41(a)(1) on Apr. 27, 2018. A ClassAction.org case summary describes it as a proposed class action over automatic-renewal disclosures; the docket entries opened do not state the claims.
• Factor75, LLC and Grocery Delivery E-Services USA Inc. v. Ruprecht Company (S.D.N.Y. 1:24-cv-04094): a case the Factor entities brought (filed May 30, 2024); Ruprecht answered with a counterclaim against the Factor entities on July 22, 2024 (parts of the filing are sealed). On Sept. 1, 2026 the court recorded that discovery was complete and that both sides plan to move for summary judgment, and on Sept. 16, 2026 it set a briefing schedule (Factor's motion by Oct. 20, 2026; replies into January 2027). Justia lists the nature of suit as "Contract: Other"; this page does not describe the sealed claims.

Proposition 65 (lead in a supplement). The California Attorney General's Proposition 65 listing for notice 2025-01573 shows a 60-day notice filed May 16, 2025 by Environmental Health Advocates, Inc. naming Factor75, LLC and "Factor Form Daily Greens Superfood Powder" for lead, and a settlement dated Dec. 3, 2025 in "EHA v. Factor75" (Alameda County Superior Court): injunctive relief of "Reformulation, warnings", a $2,000 civil penalty and $22,000 in attorney's fees and costs ($24,000 total), with the listing stating the settlement was not to be submitted to court. This concerns a supplement product, not the meal service.

The sources checked on 2026-10-06 did not identify a Factor-specific FTC, CFPB or state attorney general enforcement action, or a meal recall by Factor, in the searches run on 2026-10-06 and 2026-10-07 (the FTC cases search for "Factor75" and the FSIS recalls search for "Factor" are JavaScript front-ends whose results were not captured as text, so those two checks are not counted as completed negative findings); these searches are not exhaustive.

Is Factor75 (Factor Meals) Legitimate?

Factor75, LLC is the named operator in the Terms of Use of Factor75.com, lists corporate offices in Aurora, Illinois and a New York mailing address, publishes phone, email and chat support, and states a cancellation and refund procedure. A HelloFresh SE release dated Dec. 31, 2020 records the acquisition of Factor75, Inc. and its subsidiaries by HelloFresh's US subsidiaries. BBB lists the business with an A+ rating, not accredited, alongside 839 complaints in three years and a 1.1/5 review average (BBB's figures, as displayed on 2026-10-07); Trustpilot shows 3.5 from 98,997 reviews. Several lawsuits involving Factor75, LLC have been filed over the years, on different subjects (telemarketing texts, trademark, website accessibility, automatic renewal, a contract dispute); several have been dismissed and four remain open or stayed as of the dockets checked, and none has produced a finding of liability on the dockets opened. Read the weekly charge, skip and cancellation deadlines before subscribing, and see the sections above for the record.

Court & Public Records

Company Relationships

• Owned by: HelloFresh SE
• Affiliated with: Grocery Delivery E-Services USA, Inc.
• Affiliated with: Factor75, Inc.

Frequently Asked Questions