Ellie Sage

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Locations

About Ellie Sage

Ellie Sage was an e-commerce jewelry and apparel seller trading under the domain elliesage.com, with a Better Business Bureau listing showing a business start date of November 8, 2017 in the Asheville/Swannanoa, North Carolina area. BBB's profile also lists an alternate business name, "Chakras Activated NC, Inc.," and names Michael Pavlou (COO) and Yuliya Chernykhovskaya (CEO) as principals. Public records reference two different suite/mailbox-style addresses over time — 850 Warren Wilson Rd Ste 925, Swannanoa, NC (current BBB profile) and 825C Merrimon Ave # 315, Asheville, NC (ComplaintsBoard/Revdex). Neither is a conventional retail storefront; the Merrimon Ave address is confirmed to be a currently operating UPS Store location (825 Merrimon Ave Ste C, (828) 252-6930), meaning "# 315" is almost certainly a private mailbox rented there rather than an office.

As of this review in August 2026, elliesage.com no longer hosts the business: the domain now 302-redirects to a HugeDomains "domain for sale" marketplace listing. A domain-registration lookup (ScamAdviser) shows elliesage.com was registered December 24, 2019 and hosted via Shopify infrastructure, but that report itself is flagged by the source as roughly two years stale.

Is Ellie Sage Legitimate?

Ellie Sage is not BBB accredited, and BBB's own profile now carries an "Important information" notice stating: "Believed to be out of business: According to information in BBB files, it appears that this business is no longer in business." BBB has accordingly changed its rating from a letter grade to "Not Rated," explicitly because of this. BBB's Business Started / Business Started Locally fields read November 9, 2017 (matching a previous BBB-sourced citation of that date); its file was opened 5/5/2020; it lists an alternate business name, "Chakras Activated NC, Inc."; and it names two principals, Michael Pavlou (COO) and Yuliya Chernykhovskaya (CEO), with 3 employees, under a "Sole Proprietorship" entity type. BBB shows one complaint in the last three years, filed May 9, 2025: a customer alleged they ordered two necklaces on April 13, 2025, were charged immediately, and never received the items after contacting the company by phone (getting only automated responses) and email (an out-of-office/maintenance message). BBB marked the complaint "Unpursuable," stating it "is unable to locate the business" — and there is no record of a business response.

ComplaintsBoard separately lists 12 reviews and 9 complaints for Ellie Sage with a 1.2-star average and a 0% resolution rate, spanning roughly 2020–2022. Recurring allegations there and on Revdex include: jewelry tarnishing, discoloring, or breaking within hours or weeks of wear; shipping delays of weeks to months; a 14-day return window that customers said made refunds hard to obtain, with store credit or gift cards offered instead of a refund in some cases; and emails going unanswered for extended periods.

Taken together — a years-long pattern of unresolved complaints, a domain that currently redirects to a for-sale listing, and a 2025 complaint BBB could not even route to a working business contact — the evidence is consistent with a business that has gone dark rather than one still fulfilling orders. This is what the cited sources report and allege; USAComplaints has not independently confirmed the current operating status of any successor business.

What To Do If You Ordered From Ellie Sage

• Do not send any further payment information to elliesage.com — the domain currently redirects to a HugeDomains for-sale page and is not operated by the seller.
• If a recent charge from Ellie Sage never resulted in a delivered item, contact your card issuer or PayPal directly to dispute the charge rather than waiting on a company email reply.
• The emails historically listed for support ([email protected], [email protected]) are unverified and the domain is no longer active as a storefront — do not rely on them for a refund request.
• If you already filed a BBB complaint, note that BBB marked at least one 2025 complaint "Unpursuable" because it could not locate the business; a chargeback through your bank or card network is likely to be more effective than further attempts at direct contact.

Frequently Asked Questions