Elite Race Fab Customer Reviews & Contacts

Contacts

PhoneEmailAddress

• Official websiteeliteracefab.com ↗

Customer service & general contact

• Customer support phone (Contact Us page)1-336-900-7223

Cancel, billing & returns

• Support email (returns, RMA, orders)[email protected]

Privacy requests

• Sales email (marketing opt-out)[email protected]

Locations

• Headquarters1514 Holbrook St, Suites D-F Greensboro NC 27403

Is Elite Race Fab Legitimate?

Trustpilot

Legal name

Elite Auto Fab LLC

Business type

Online performance and racing parts retailer (EliteRaceFab.com), with a showroom in McLeansville, NC, operated by Elite Auto Fab LLC, a North Carolina limited liability company

Website

eliteracefab.comSource: Elite Race Fab home page, checked 2026-10-27

Headquarters

Greensboro, NCSource: checked 2026-10-27

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Complaint record: this site, Trustpilot and BBB

No published complaint reports are currently linked to this profile.

Trustpilot. The profile for eliteracefab.com is unclaimed and shows 2.1 out of 5 from 39 reviews: 77 percent 1-star, 3 percent 3-star and 20 percent 5-star. Trustpilot notes that the company has not invited its customers to leave reviews, so the reviews may not be representative. One 2023 review describes a Go Rhino bumper that arrived without its installation hardware and a restocking and inspection fee quoted for sending it back; this is the reviewer's own account.

BBB. BBB lists no business profile for Elite Race Fab or for Elite Auto Fab, so there is no BBB rating or BBB complaint history for the shop.

Returns, refunds and cancelling an order at Elite Race Fab

Start with the company. The Returns page asks you to use the Contact Us form, the START CHAT button or email [email protected], and to give your name, phone number, email address, order number, the part you want to return and the reason.

Return window. Parts may be returned for a refund within 30 days of the original invoice date, with all original parts and contents and an RMA (Return Merchandise Authorization) number. The policy states that "no returns will be accepted on opened, installed, or otherwise used products", and this includes tires mounted on rims. Kits and combos can be returned only as a complete kit. Between 30 and 90 days after purchase an item "may still be eligible for return at the sole discretion of Elite Race Fab for STORE CREDIT ONLY," depending on its condition.

Fees. Shipping is not refunded, including free shipping the company paid for. The Returns page says "a restocking fee of 10-35% will be also applied to all refunds," with the percentage left to the manufacturer's discretion, and separately that items may carry a restocking fee of up to 20 percent of the purchase price at the company's discretion. Ask for the exact fee in writing before you ship the part back.

Cancelling. According to the Returns page, every order reaches the warehouse within three minutes, so ask to cancel at once. An order pulled off the warehouse belt carries "at the very least a 10% deduction" from the refund, and stopping it is not guaranteed. If it is already on a carrier's truck, the carrier's return-to-sender fee of $18-30 per package plus the original and return shipping are deducted.

Not returnable. Clearance, special-order, open-box and overstock items, and all electronics and tuners, are final sale. Special orders may require a non-refundable deposit of at least 50 percent, refunded only if the manufacturer cannot supply the part.

Wrong, damaged or lost shipments. Items shipped in error, damaged in transit or needing warranty work are handled outside the standard return policy by customer service. Email the company within 24 hours of delivery; the page notes that most carriers accept loss or damage claims only within 3-5 days and may ask for a police report on a package marked delivered but missing.

Refund timing and store credit. After the return is received and approved, the refund goes to the original payment method; the Returns page says it most likely appears within 1-5 business days, depending on the bank. A store credit balance is paid out within seven days of a written request; a credit balance not claimed within one year expires.

Warranty. Elite Race Fab gives no warranty on defective products except those it manufactures. Most parts carry the manufacturer's warranty, and customer service can contact the manufacturer to arrange a warranty inspection; you can also contact the manufacturer directly.

If the company refuses an RMA or a refund. If you paid by credit card and the part was not delivered or not accepted as agreed, send a written billing-error notice to the address your card issuer gives for billing inquiries on your statement (not the payment address). Under the Fair Credit Billing Act it must reach the issuer within 60 days after the first statement showing the charge was sent.

Who runs Elite Race Fab

Business. EliteRaceFab.com is an online store for aftermarket performance parts: exhausts, intakes, turbo components, brakes, drivetrain and exterior parts from brands such as MBRP, Injen, Turbosmart and HKS. Shipping is free on orders over $159. On its About Us page the company describes itself as a source of performance parts, custom race fabrication and dyno tuning that started as a small operation run by racers; it gives no founding year.

Operator. The site's Terms and Conditions say the website is provided by Elite Auto Fab, a North Carolina LLC. The North Carolina Secretary of State lists Elite Auto Fab LLC (SOSID 2050213) as an active domestic limited liability company formed on September 16, 2020, with its principal office at 1514 Holbrook St, Suite D, Greensboro, NC 27403. The store's footer gives the same building as Suites D-F, and the Returns page refers to a showroom in McLeansville, NC.

Frequently Asked Questions