Independent profile. Not owned, sponsored or endorsed by EILEEN FISHER.
EILEEN FISHER Reviews, Complaints & Contacts
EILEEN FISHER is a women's apparel brand operated by Eileen Fisher, Inc. of Irvington, New York, which says it owns and operates eileenfisher.com. This page sets out the company's published return, exchange and Renew rules and shows the BBB and Trustpilot figures as displayed on 2026-10-22. No published complaint reports are currently linked to this profile.
Contacts
Customer service & general contact
- VerifiedCustomer service, Mon-Fri 10am-6pm ET1-800-445-1603
- VerifiedCustomer service[email protected]
Cancel, billing & returns
- VerifiedReturns and exchanges policyeileenfisher.com/customer-service/returns.html ↗
Reference numbers (not support lines)
- Listed by BBBBBB-listed phone(914) 591-5700
Other contacts
- VerifiedOfficial U.S. websiteeileenfisher.com ↗
- VerifiedEILEEN FISHER Renew (resale site)eileenfisherrenew.com ↗
Locations
- Headquarters2 Bridge Street Irvington NY 10533
Is EILEEN FISHER Legitimate?
- Legal name
- Eileen Fisher, Inc.
- Business type
- Women's apparel designer and retailer (Eileen Fisher, Inc., Irvington, New York) selling through eileenfisher.com, its own stores, the Renew resale site and retail partners
- Website
- eileenfisher.comSource: eileenfisher.com, checked 2026-10-22
- Headquarters
- Irvington, NYSource: EILEEN FISHER Terms of Use and Sale, section 11.5 notice address, checked 2026-10-22
The official site, eileenfisher.com, names Eileen Fisher, Inc. as its owner and operator and gives an address, phone and email for customer service. The BBB lists a corporation at the same address with an A+ rating and no BBB accreditation, as displayed on 2026-10-22. The company's own sites are eileenfisher.com and eileenfisherrenew.com, and its returns page lists retail partners whose own policies apply to purchases made there; other websites or marketplace listings using the brand name are not shown to be operated by the company.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaint record
As displayed on 2026-10-22, the BBB profile for Eileen Fisher, Inc., Irvington, NY (headquarters, not BBB Accredited) shows a BBB rating of A+, 2 complaints in the last 3 years, 0 in the last 12 months, and "Average of 1 Customer Review". BBB notes that its profile covers the headquarters and corporate-owned locations and that complaint text shown may not represent all complaints filed. The A+ is BBB's own rating, not our assessment.
As displayed on 2026-10-22, Trustpilot's page for eileenfisher.com is an unclaimed profile showing 42 reviews and a 1.7 score. Trustpilot says it does not fact-check reviews. Reviews visible on the first screen that day described, for example, an empty parcel returned by the carrier and a dispute over an online order; these are individual customer accounts and have not been verified by us.
No published complaint reports are currently linked to this profile. One 2009 post about returning an EILEEN FISHER top at a Macy's store is about Macy's, Inc. and is not counted as a complaint about this company. The BBB and Trustpilot figures come from different systems and are not added together.
Had an experience with EILEEN FISHER? Tell other people what happened.
Submit a ComplaintEILEEN FISHER complaints: returns, exchanges, Renew and who to contact
This page was checked on 2026-10-22. EILEEN FISHER's Help page lists customer service at 1.800.445.1603 (Monday-Friday 10am-6pm ET, Saturday Closed, Sunday Closed (excluding holidays)) and [email protected]; the returns page also mentions Live Chat "when visible".
Returns. The Returns & Exchanges page (US orders) says: "Most merchandise may be returned within 30 days of purchase, wherever you shop with us." It states that proof of purchase is required, that merchandise must be unworn with original tags attached, and that items marked Final Sale are not eligible for return or exchange. Orders from eileenfisher.com can be returned free by mail with a prepaid label or at an EILEEN FISHER store in the US. Refunds go to the original form of payment; gift purchases and gift-card purchases are refunded to a gift card; online returns are processed within five business days of receipt and the credit may take up to two billing cycles to appear, depending on the card issuer.
Renew. The same page says purchases at an EILEEN FISHER Renew Store are not eligible for return or exchange, and that eileenfisherrenew.com orders have a 30-day window, are returned by mail through the Renew returns link, and carry a $10 return shipping fee. The Renew help center article on the online return policy (opened 2026-10-22) adds that the return shipping cost is deducted from the refund, that return shipping fees are non-refundable, and that after Renew receives a return it asks customers to allow up to 14 business days for processing.
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The Renew help center also says it cannot accept in-person returns or trade-ins at its fulfillment center, so returns must be sent by mail. Company Stores likewise do not accept retail or online returns or exchanges.
Damaged items and price adjustments. For goods damaged in transit the page says to keep the packaging and contact Customer Service before returning. It also says a one-time price adjustment is offered on the first markdown of full-price merchandise within 14 days of the original order date, and that exchanges depend on product availability.
Disputes. The Terms of Use and Sale (effective date September 20, 2017) contain an arbitration agreement and class-action waiver, and ask users to email [email protected] and allow sixty days before starting a legal proceeding. Section 10.9 describes an opt-out from arbitration by email to [email protected] or by US mail to the Irvington address, to be received within 30 days after a user first accepts the Terms (or 30 days after new Terms are posted, for existing users); section 10.10 then says the opt-out must be emailed with the user's name, address, account email address(es) and an image of a valid driver's license, and calls that procedure the only way to opt out. The Terms also contain a small-claims exception for claims of $500 or less.
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Read the current text before relying on this summary. A card issuer's own dispute process is a separate route for a disputed card payment.
Exchanges and special locations. The returns page says an exchange is processed like a return and reissued as a new order: the customer receives a credit for the items sent back and a separate charge for the exchange order, and the new order is placed through Customer Service at 1.800.445.1603. It says returns from Alaska, Hawaii, Puerto Rico, Guam and APO/FPO addresses are free but travel by USPS Standard service only, without expedited shipping or tracking, and that the company is unable to accept online returns in EILEEN FISHER retail stores outside the United States. Cash purchases are refunded by check mailed to the customer or to a gift card.
2016 website data security incident notice
The California Attorney General's data breach list shows an entry for Eileen Fisher with breach dates 09/09/2016, 10/24/2016 and a reported date of 11/09/2016 (as displayed on 2026-10-22). A notice-of-data-breach letter filed with that office says customers who purchased on eileenfisher.com between September 7 and October 24, 2016 may be affected; the company said it believed malicious code had been added to its website that allowed unauthorized individuals to capture certain information during checkout, that it had removed the code, and that the information possibly involved was name, shipping and billing address and the credit card number used for the purchase. The letter says the company arranged identity repair and monitoring services from AllClear ID for 12 months at no cost. These are the company's statements in its notice; this page reports no number of affected customers and no later incident, and the notice is a template letter dated to 2016.
Who operates EILEEN FISHER
The Terms of Use and Sale say "Eileen Fisher, Inc. ... owns and operates this website", with notices addressed to Eileen Fisher, Inc., 2 Bridge Street, Irvington, NY 10533. The Privacy Policy (last updated December 13, 2023) is issued by the same company. The BBB profile for Eileen Fisher, Inc. lists a corporation at that address and lists Eileen Fisher as Chief Creative Officer (BBB data as displayed).
Besides eileenfisher.com, the site footer links to the EILEEN FISHER Renew resale site, and the returns page describes EILEEN FISHER stores, Company Stores, Renew stores and retail partners; for purchases from a retail partner the returns page says that retailer's own return policy applies. Ownership structure and financial details were not verified and are not stated here.
Frequently Asked Questions
Who owns and operates eileenfisher.com?
The Terms of Use and Sale say "Eileen Fisher, Inc. ... owns and operates this website". The notice address given is 2 Bridge Street, Irvington, NY 10533.
How long do I have to return EILEEN FISHER items?
The US Returns & Exchanges page says most merchandise may be returned within 30 days of purchase, unworn with original tags attached and with proof of purchase. Final Sale items are not eligible.
Is return shipping free?
For eileenfisher.com orders the page says returns are free by mail with a prepaid label or at any EILEEN FISHER store in the US. For eileenfisherrenew.com orders it lists a $10 return shipping fee; the Renew help center says that fee is deducted from the refund and is non-refundable.
Can I return something bought at a Renew store or Renew website?
The returns page says purchases at an EILEEN FISHER Renew Store are not eligible for return or exchange. Orders from eileenfisherrenew.com have a 30-day window by mail through the Renew returns link with a $10 fee, deducted from the refund and non-refundable according to the Renew help center, which asks customers to allow up to 14 business days for processing.
How long does a refund take?
The page says online returns are processed within five business days of receipt and, depending on the card issuer, the credit may take up to two billing cycles to appear. Gift returns and gift-card purchases are refunded to a gift card. That timeline is for the main site; the returns page says Renew online returns follow a longer timeline, and the Renew help center asks for up to 14 business days of processing.
How do I contact EILEEN FISHER customer service?
The Help page lists 1.800.445.1603 (Monday-Friday 10am-6pm ET; Saturday Closed, Sunday Closed, "excluding holidays") and [email protected].
Do the terms require arbitration?
The Terms of Use and Sale contain an arbitration agreement and class-action waiver, with an opt-out window of 30 days after first accepting the Terms; section 10.9 mentions email or US mail, while section 10.10 says the opt-out must be emailed with identifying details and a driver's license image and is the only way to opt out. There is a small-claims exception for claims of $500 or less. The terms are dated September 20, 2017; read the current text.
What does the BBB show for EILEEN FISHER?
As displayed on 2026-10-22, the BBB profile for Eileen Fisher, Inc., Irvington, NY shows an A+ rating, no BBB accreditation, 2 complaints in the last 3 years and 0 in the last 12 months.
What does Trustpilot show?
As displayed on 2026-10-22, Trustpilot's page for eileenfisher.com is unclaimed and shows 42 reviews and a 1.7 score. Trustpilot says it does not fact-check reviews.
Sources (2)
EILEEN FISHER (own site)
- EILEEN FISHER Terms of Use and Sale eileenfisher.com
Review sites
- BBB profile bbb.org