DraftKings Customer Reviews & Contacts

Purported class action by two customers over a new-customer promotion that the 10-Q describes as an opportunity to earn up to 1,000 in site credits, alleging unfair or deceptive practices under M.G.L. c. 93A and misleading advertising under M.G.L. c. 266, § 91. DraftKings' motion to dismiss was denied on August 19, 2024. On February 18, 2026 the court denied DraftKings' summary-judgment motion on the Chapter 93A claim and granted it on the Chapter 266 claim; a motion for reconsideration of the Chapter 266 ruling was denied on April 9, 2026. DraftKings says it intends to defend the case.

Purported class action about winning bets on the October 24, 2023 Lakers v. Nuggets game that DraftKings later canceled for 'obvious error'. On February 7, 2025 the court dismissed the Indiana Deceptive Consumer Sales Act claims and kept the breach-of-contract claim. The court granted class certification on December 9, 2025, and the parties provided class notice after a January 20, 2026 order. On September 22, 2026 the court granted DraftKings' motion for summary judgment, denied the plaintiff's motion, and a judgment entry followed the same day (CourtListener docket entries 168 and 169); the docket showed a bill of costs on October 6, 2026 and no notice of appeal when read on 2026-10-20.

Purported class action over 'risk-free' and 'no sweat' promotions and the $1,000 sportsbook deposit-match promotion. On November 19, 2025 the court let the New Jersey Consumer Fraud Act and common-law fraud claims about the 'risk free' promotion and an equitable-fraud claim about the casino deposit match proceed; DraftKings answered on December 17, 2025.

Purported class action over the same promotions and over alleged advertising to under-21 users, with Illinois consumer-fraud, misrepresentation and related claims. The court denied DraftKings' motion to dismiss the first amended complaint on November 25, 2025, denied its request to certify an interlocutory appeal on February 26, 2026 and reconsideration on April 1, 2026, and referred the case to a magistrate judge for discovery supervision on June 1, 2026.

Purported class action over the casino deposit-match, 'no risk' and $1,000 sportsbook promotions under Pennsylvania consumer-protection law, misrepresentation and unjust-enrichment theories. The court granted in part and denied in part DraftKings' motion to dismiss on April 8, 2026 and denied a motion to dismiss the amended complaint on June 17, 2026; defendants answered on July 15, 2026 and a pretrial conference was set for August 26, 2026.

Suit against DraftKings and four other sportsbook operators under the Statute of Anne (D.C. Code § 16-1702) seeking recovery of betting losses. The court dismissed the complaint with prejudice on March 26, 2026, concluding it was barred by a D.C. amendment to that statute.

City of Baltimore seeks civil penalties and injunctive relief under Baltimore City Code Art. 2, § 4, alleging unfair, abusive and deceptive trade practices (including targeting of users with an alleged gaming disorder, misleading 'bonus bet' promotions and VIP programs). After the federal court remanded the case on November 10, 2025, defendants appealed; the state court stayed and administratively closed the case pending the appeal, which remains pending per the 10-Q.

Purported class action alleging the sportsbook platform is designed to encourage compulsive gaming and that promotions and notifications were deceptive, under New York General Business Law §§ 349 and 350, negligence and unjust enrichment. The 10-Q says the court intended to hold a hearing on August 17, 2026 on whether defendants may file a motion to dismiss; the outcome of that hearing and later docket events could not be checked, because the CourtListener docket page showed a human-verification screen on 2026-10-20.

Putative class action alleging DraftKings Predictions offers unlawful sports betting through sports event contracts in eight named states, asserting unjust enrichment and violation of California's Unfair Competition Law. Per the 10-Q (filed August 7, 2026), DraftKings had not yet been served or responded. CourtListener shows a scheduling order entered on October 14, 2026 (read 2026-10-20); the case was pending.

Complaint under South Carolina's Statute of Anne (S.C. Code Ann. § 32-1-20) alleging DraftKings Predictions operates unlawful sports prediction markets in South Carolina and seeking recovery of alleged gambling losses, treble damages and other relief. Per the 10-Q, DraftKings had not yet responded. The CourtListener federal docket (2:26-cv-03838) shows entries through October 16, 2026; the case was pending in federal court as of 2026-10-20.

Putative class action alleging DraftKings Predictions offers unlawful sports betting in fifteen named states, asserting unjust enrichment and violations of Massachusetts, Texas and California statutes. Per the 10-Q, DraftKings had not yet responded.

Action brought by a Florida citizen alleging daily fantasy sports contests are illegal gambling.

Proposed class action filed on September 30, 2026 alleging DraftKings used an AI model to flag customers as responsive to incentives to keep gambling and sent a customer dozens of promotional messages in one month, and that it violated Massachusetts law by not telling customers. DraftKings denies the allegations; its spokesperson told WBUR it "does not use AI to target customers based on losses". Allegations only; no ruling is reported.