Independent profile. Not owned, sponsored or endorsed by Dr. Marty.

Dr. Marty Reviews, Complaints & Contacts

Dr. Marty Pets sells Nature's Blend freeze-dried dog food, cat food, treats and supplements under the name of veterinarian Dr. Marty Goldstein. Its Terms and Conditions name California Pet Partners, LLC as the seller. Website orders carry a 90-day money-back guarantee, and subscription orders repeat until the customer cancels.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
PHONE(800) 670-1839Customer care
WEBSITEdrmartypets.com
PROFILE CHECKED2026-11-03
Submit a Complaint Call (800) 670-1839 Official website ↗
VERIFIED

Contacts

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

VERIFIED

Locations

  • Mailing address2108 N St, Ste N Sacramento CA 95816
EDITORIAL

Is Dr. Marty Legitimate?

BBB, Trustpilot

Legal name
California Pet Partners, LLC
Business type
Pet food and supplement brand selling freeze-dried dog and cat food online and through retailers
Website
drmartypets.comSource: Dr. Marty Pets Contact page, checked 2026-11-03

Seller: California Pet Partners, LLC, doing business as Dr Marty, per the company's Terms and Conditions. Website: drmartypets.com. Mailing address listed by the company: 2108 N St, Ste N, Sacramento, CA 95816. Customer care: (800) 670-1839, [email protected]. BBB: A+ rating, BBB Accredited Business, listed in Woodland Hills, CA. Trustpilot: claimed page for drmartypets.com.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints filed in the last 3 years
53 complaints · BBB business grade A+
TrustpilotAll reviews on a claimed Trustpilot page
4,744 reviews · TrustScore 4.4 / 5
EDITORIAL

What customers report about Dr. Marty Pets

No published complaint reports are currently linked to this profile.

Trustpilot shows 4,744 reviews of drmartypets.com with a 4.4 out of 5 TrustScore; 66 percent of the reviews are 5-star and 6 percent are 1-star. The company has claimed the page and has replied to 86 percent of negative reviews. A few recent low-star reviews there mention pets refusing the food, the cost of return shipping, continued subscription charges, price and slow delivery.

BBB rates Dr. Marty Pets A+, shows it as a BBB Accredited Business and lists 53 complaints filed in the last 3 years, 14 of them in the last 12 months. BBB marks 13 of the 53 as resolved and 40 as answered by the business; the largest categories are product issues, service or repair and delivery. These outside figures are reported separately and are not combined with complaints posted on this site.

Had an experience with Dr. Marty? Tell other people what happened.

Submit a Complaint
EDITORIAL

Cancel, return or get help with a Dr. Marty order

Who to contact. Customer care is (800) 670-1839 (weekdays 6am to 5pm Pacific, weekends 6am to 4pm Pacific, per the Contact page) or [email protected]. The Contact page also lists live chat in the same hours and says support is available in English and Spanish.

Cancel or change a subscription. The Subscription Terms of Service say the subscription continues until you cancel, which you may do at any time, and that the card on file is charged on the schedule you chose.

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There is no purchase minimum and no early cancellation fee. Most subscriptions recur every 30 days. You can manage the subscription in your online account or ask customer care by phone or email to change or cancel it. The terms set no notice period, so cancel before the next scheduled charge. If you cancel by phone, ask for an email confirming the cancellation and keep it. Charges appear under the name "Dr. Marty Pets". California's automatic renewal law (Business and Professions Code section 17602) requires a business that lets California consumers sign up for a subscription online to let them cancel it online as well.

90-day money-back guarantee. The Return Policy in the Terms and Conditions says: "We offer a 90-Day Money Back guarantee on all Products purchased through our Website." The guarantee starts on the day the order ships from the fulfillment center and ends 90 days later. To start a return, fill in the form at drmartypets.com/returns (email, order number and a reason) or call customer care at (800) 670-1839. If you are within the period, you receive a return authorization (RA) number and shipping instructions. Include the RA number in the package: the Terms say shipments without one will not be refunded and will be destroyed. You pay return shipping, and the refund is processed once the returned products arrive at the company's shipping facility.

Bought in a store or from another retailer. The guarantee is worded for purchases made through the company's website. For a bag bought at a store or another online shop, ask that seller about its return policy.

If your pet became ill after eating the food. See a veterinarian and keep the bag with its lot number. Report the problem to the FDA through its Safety Reporting Portal at safetyreporting.fda.gov; the FDA asks owners to keep the original packaging until the food is used up, because the lot number identifies the plant and production date. Tell customer care as well.

Charge you do not recognize or a refund that does not arrive. Contact customer care first and keep the order number and any RA number. If a credit card charge is not resolved, write to your card issuer's billing-inquiries address so the letter arrives within 60 days after the first statement showing the charge was sent to you, the window set by the Fair Credit Billing Act; debit card disputes follow the bank's own rules.

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You can also file a complaint with BBB, with the California Attorney General through the consumer complaint form at oag.ca.gov/contact/consumer-complaint-against-business-or-company, and with the FTC at reportfraud.ftc.gov.

PUBLIC RECORD

Court & Public Records

Flores v. California Pet Partners, LLC

Dismissed

U.S. District Court for the Southern District of FloridaDocket 0:22-cv-62434Source ↗

DismissedProposed class action alleging telephone solicitation without prior express written consent under the Florida Telephone Solicitation Act. On a joint stipulation, the court dismissed the case with prejudice as to the plaintiff's individual claims and without prejudice as to the claims of any unnamed member of the alleged class; each side bears its own fees and costs. No class was certified and there was no finding of liability.
EDITORIAL

Who sells Dr. Marty pet food

Dr. Marty Pets is a pet food and supplement brand named after veterinarian Dr. Martin "Marty" Goldstein. On the company's About page he describes more than 40 years in veterinary practice and is named as the author of the pet health book The Nature of Animal Healing. The Terms and Conditions identify the seller as "California Pet Partners, LLC, d/b/a Dr Marty". The Contact page gives a mailing address in Sacramento, California; BBB lists the business in Woodland Hills, California.

The best-known product is Nature's Blend, a freeze-dried raw dog food; the line also includes cat food, treats and supplements. The company's store locator says the brand is sold at "over 3,000 retail locations" and names Petco and Pet Supermarket among its online retail partners.

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Terms that affect a dispute. The Terms and Conditions, effective 5/26/17, contain no arbitration clause. Under the Governing Law section, California law applies and the courts of Los Angeles County, California have exclusive jurisdiction over disputes about the website or the products. The Limitation of Liability section adds that, to the fullest extent permitted by applicable law, each side may bring claims only individually and not as a plaintiff or class member in a class or representative action.

Court case. In Flores v. California Pet Partners, LLC (S.D. Fla., No. 0:22-cv-62434), a proposed class action that reached federal court in December 2022 alleged telephone solicitation without prior written consent under the Florida Telephone Solicitation Act. The court dismissed it in June 2023 on a joint stipulation, with prejudice as to the individual plaintiff's claims and without prejudice as to any unnamed class members; no class was certified and there was no finding of liability.

EDITORIAL

Frequently Asked Questions

How does the Dr. Marty 90-day money-back guarantee work?

The Terms and Conditions offer a 90-day money-back guarantee on products purchased through the company's website, starting on the day the order ships and ending 90 days later. Request a return authorization (RA) number through the form at drmartypets.com/returns or from customer care and include it in the package; returns without one are not refunded. You pay return shipping, and the refund is processed after the products arrive at the shipping facility.

Do Dr. Marty's terms require arbitration or waive class actions?

The Terms and Conditions contain no arbitration clause. Their Limitation of Liability section says that, to the fullest extent permitted by applicable law, each side may bring claims only individually and not as a plaintiff or class member in a class or representative action. California law applies, and the courts of Los Angeles County, California have exclusive jurisdiction. A proposed class action over telephone solicitation filed in federal court in Florida (Flores v. California Pet Partners, LLC) was dismissed in June 2023 on a joint stipulation, without a class being certified or any finding of liability.

What is the Dr. Marty Pets customer service phone number?

(800) 670-1839, weekdays 6am to 5pm Pacific and weekends 6am to 4pm Pacific, according to the Contact page. Email is [email protected], and the Contact page also lists live chat.

Can I return Dr. Marty food bought at a store?

The company's guarantee is worded for products purchased through its website. For a purchase at a store or another online retailer, the seller's own return policy applies, so ask that seller.

What does Trustpilot show for Dr. Marty Pets?

Trustpilot shows 4,744 reviews with a 4.4 out of 5 TrustScore on a page the company has claimed; the company has replied to 86 percent of negative reviews there.

How do I cancel a Dr. Marty subscription?

The Subscription Terms of Service say the subscription continues until you cancel and that you may cancel at any time, with no early cancellation fees and no purchase minimum. Cancel in your online account, by calling (800) 670-1839 or by emailing [email protected]. Most subscriptions recur every 30 days and the terms set no notice period, so cancel before the next scheduled charge. If you cancel by phone, ask for the cancellation to be confirmed by email and keep that email. California law requires a business that lets California customers sign up online to also let them cancel online.

How do I report a problem with pet food I bought?

The FDA accepts pet food complaints through its Safety Reporting Portal at safetyreporting.fda.gov and advises keeping the original packaging, including the lot number, until the food is used up. Also tell Dr. Marty customer care at (800) 670-1839.

Who operates Dr. Marty Pets?

The Terms and Conditions name California Pet Partners, LLC, d/b/a Dr Marty, and the Contact page gives a mailing address in Sacramento, California. The brand is named after veterinarian Dr. Martin "Marty" Goldstein, who signs the personal message on the About page.