DoorDash

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.doordash.com/
• Customer & Dasher Support (chat and call, 24/7): 855-431-0459
• Corporate office (BBB-listed): 650-681-9470

Locations

Had a bad DoorDash order, or got deactivated as a Dasher? What to check

DoorDash, Inc. runs the on-demand marketplace that connects consumers, restaurants and stores, and delivery workers it calls “Dashers.” If an order arrived late, wrong, missing items, or not at all, DoorDash's own Help Center says chat and phone support are available 24/7 at 855-431-0459, and lists a “How do I cancel my order?” article under “Your DoorDash Order.” Some complaints displayed on DoorDash's Better Business Bureau profile describe being offered a platform credit rather than a refund to the original payment method; these are individual complaints, not a measured pattern. Ask directly for a refund to your original payment method if a credit isn't what you want, and keep records (screenshots, order numbers, case reference numbers) if the first answer is no.

• Refund or credit dispute: contact DoorDash support first (chat in the app, or 855-431-0459); for a delivery problem, DoorDash's guided help (doordash.com/orders/help) is the official first step; if still unresolved, you can also file a complaint with BBB or your state attorney general.
• Dasher deactivated without a clear reason: DoorDash's Dasher Support (same phone number) has account-related help articles. If your deliveries are substantially in Seattle, a 2026 class-action complaint (Slawson v. DoorDash, described below) alleges DoorDash routinely skips the notice, evidence and appeal steps required by Seattle's deactivation ordinance — keep your own delivery records and any appeal correspondence.
• Past DoorDash tip settlements (2017–2019 deliveries): Illinois Dashers had to file claims by February 10, 2025, and eligible New York Dashers by the final February 13, 2026 deadline; both deadlines had passed by September 28, 2026.
• Underpaid as a Dasher in New York City between April 2022 and June 2026: DCWP says workers "do not need to file a claim or submit evidence to receive payment"; its settlement administrator will email identified workers in late October, and workers who do not choose electronic payment will receive a check at their last-known address.
• Worried about a scam: the Federal Trade Commission has separately warned that scammers impersonate delivery-service “support” to steal drivers' and restaurants' information. Go directly to help.doordash.com or the phone number above rather than a number found elsewhere.

Regulator and city settlements: tips (2017-2019) and NYC minimum pay (2022-2026)

DoorDash has settled several government actions over how it pays delivery workers. Two waves are worth keeping separate: an older practice (2017–2019) of applying customers' tips toward DoorDash's own guaranteed payments to drivers, and a much larger, more recent case (2022–2026) specifically about New York City's minimum-pay law.

Tips, 2017–2019. The District of Columbia's then-Attorney General Karl Racine sued DoorDash in November 2019, alleging DoorDash told D.C. consumers their tips would increase driver pay while, from July 2017 to September 2019, using those tips to subsidize DoorDash's own guaranteed payments instead. DoorDash settled for $2.5 million in November 2020: $1.5 million to delivery workers, $750,000 to the District, and $250,000 split between two D.C. charities (N Street Village, and Hook Hall Helps together with the Restaurant Association Metropolitan Washington's worker relief fund). Illinois Attorney General Kwame Raoul announced a separate $11.25 million settlement on November 8, 2024 over the same July 2017–September 2019 practice, resolving allegations that it violated the Illinois Consumer Fraud and Deceptive Business Practices Act; the Attorney General's release says the proposed settlement includes relief for over 79,000 workers who made deliveries in Illinois while the practice was in place. DoorDash denies the allegations. New York Attorney General Letitia James reached a $16.75 million settlement, reported by her office in February 2025, covering New York State Dashers for the same May 2017–September 2019 period. The claims administrator, Atticus Administration, began notifying eligible Dashers in April 2025, and the final claims deadline, after extensions by the Attorney General's office, was February 13, 2026 and has passed. Going forward under these settlements, DoorDash agreed to show Dashers and customers the full tip and guaranteed-pay amounts for each delivery, and to stop counting tips toward its own guaranteed-pay obligation.

NYC minimum pay, 2022–2026. New York City adopted a rule setting a minimum pay rate for app-based delivery workers. DoorDash and Grubhub sued the City jointly (Uber sued separately) within weeks of the City's June 11, 2023 rule announcement, and obtained a temporary restraining order from Justice Nicholas W. Moyne on July 7, 2023. He then denied the companies' request for a preliminary injunction in an order entered on or about September 28, 2023, and on November 30, 2023 the Appellate Division denied leave to appeal and a stay, allowing the rate (which rose to $19.96 per hour in 2024) to take effect. On September 22, 2026, New York City's Mayor's Office and Department of Consumer and Worker Protection (DCWP) announced a $131.5 million settlement with DoorDash, which the City describes as the largest food-delivery-worker settlement in the United States, resolving what DCWP calls “systematic violations” of the City's Delivery Worker Laws between April 22, 2022 and June 28, 2026: failing to pay some workers at all for completed deliveries, paying others late, and excluding trip time and on-call time from the hours DoorDash used to calculate the Minimum Pay Rate. Of the total, more than $115 million goes directly to over 260,000 affected workers (the City's own examples: a worker who was never paid $1,000 receives $3,000 in total, and a worker paid $1,000 late receives $2,000), and more than $16 million covers civil penalties and costs. DoorDash is under a three-year monitoring program requiring monthly pay-data reports to the City, software updates to track compensable time, and support for a worker-facing reporting tool built with the Workers Justice Project so Dashers can submit their own delivery and pay records directly to DCWP. The first group of workers is to be emailed in late October 2026; the City says a second round of payments will go to a small group of workers in early 2027, because DoorDash is still correcting parts of its compensable-time calculation (this may affect some DashLink workers). Delivery workers can file complaints with DCWP at nyc.gov/workers or through 311. Mayor Mamdani said: “When a worker earns a wage, they deserve to be paid that wage — not tomorrow, not after a lawsuit, but on time and in full.” The settlement materials reviewed for this page did not include an admission or denial of the allegations by DoorDash.

Chicago, 2021–2025. The City of Chicago sued DoorDash in 2021, alleging it listed Chicago restaurants on its platform without their consent, did not disclose the full cost of its service, charged a misleadingly named “Chicago Fee” that the city had not mandated, did not reveal that its menu prices were often higher than the restaurant's own prices, and told customers tips would go to drivers while using some of those tips to subsidize DoorDash's own driver payments. Chicago's Law Department announced an $18 million settlement on November 14, 2025; DoorDash agreed to stop listing Chicago restaurants without their consent, and consumer credits under the settlement were set to begin distribution on January 28, 2026.

Worker classification, San Francisco. Separately from the tip and pay cases above, the San Francisco District Attorney sued DoorDash in June 2020 in the Superior Court of California, County of San Francisco, alleging DoorDash misclassified California Dashers as independent contractors rather than employees under the California Labor Code and the state's Unfair Competition Law. Per DoorDash's own SEC filing, that action “was resolved in September 2025 for $2 million and no injunctive relief.”

Company background

DoorDash, Inc. is a Delaware corporation headquartered at 303 2nd Street, South Tower, 8th Floor, San Francisco, California 94107, according to its own SEC filings, which also list its Class A common stock as trading on the Nasdaq Stock Market under the ticker DASH. DoorDash's Better Business Bureau profile separately names Tony Xu as CEO and Founder and Justin Choy as a company Manager, and records a business-start date of June 21, 2013 and incorporation on September 18, 2013; BBB has tracked the company since November 2015 and lists roughly 16,800 employees.

DoorDash describes its own business, in its most recent annual report, as operating “marketplaces that connect” merchants, consumers, and delivery workers it calls Dashers, plus a separate “Commerce Platform” that sells white-label delivery, online-ordering and related software tools to merchants directly. DoorDash's customer support and Dasher support are both reached at the same number, 855-431-0459, with 24/7 chat and call support according to DoorDash's own Help Center.

DoorDash's SEC filings describe ongoing exposure to “claims, lawsuits, arbitration proceedings, administrative actions, government investigations, and other legal and regulatory proceedings” over whether Dashers are correctly classified as independent contractors rather than employees, in addition to the specific matters described elsewhere on this page. DoorDash's most recent annual report also discloses that, in February 2025, Uber filed a lawsuit in California state court alleging that certain DoorDash business practices are anticompetitive — an allegation from a competitor, which DoorDash disputes, noted here only because it is a live, named piece of litigation.

Complaint record: USAComplaints, BBB, and Trustpilot, reported separately

This page reports each complaint or review source separately rather than combining them into one figure:

• USAComplaints: 0 complaints naming DoorDash or Door Dash have been published on this site as of September 28, 2026 (checked by an offender/title/text search of approved posts).
• BBB: DoorDash's BBB profile (San Francisco headquarters) shows a rating of A- and is BBB Accredited (since October 19, 2023). BBB's stated “reasons for rating” cite 21,919 complaints filed against the business; the complaints tab separately shows 21,919 total complaints in the last three years and 8,965 closed in the last 12 months. BBB's customer-review score is 1.04 out of 5 from 3,908 reviews. Complaints read directly on BBB's site follow a pattern: a late, missing, wrong, or undelivered order; DoorDash initially offering a platform credit; and, in the specific complaints reviewed, DoorDash issuing a refund to the original payment method or a courtesy credit (roughly $8 to $108 in the examples read) once the complaint reached BBB.
• Trustpilot: an unclaimed profile showing a TrustScore of 1.1 (“Bad”) from 14,530 reviews; Trustpilot itself notes DoorDash has “no history of asking for reviews,” meaning the reviews may not be representative of all customers. Reviews read directly cluster around refund denials or delays and account or payment glitches.

Because each source covers a different population, time window, and methodology, none of these figures is added to or averaged with any other.

Litigation: Dasher misclassification, deactivation, and a competitor's antitrust suit

Beyond the government tip and pay settlements described above, DoorDash has been a party to several other notable pieces of civil litigation. All of the following are allegations from filed complaints unless a settlement, dismissal, or other disposition is noted.

Marko et al. v. DoorDash, Inc. In January 2022, the Superior Court of California, County of Los Angeles, granted final approval of a revised settlement under which DoorDash agreed to pay $100 million to resolve claims under California's Private Attorneys General Act (PAGA) and class claims alleging Dasher misclassification in California and Massachusetts. Per DoorDash's own 10-K, “all legal matters under the Marko settlement have been resolved and all amounts related to the Marko settlement were paid by us during the second quarter of 2022.”

Slawson v. DoorDash, Inc. Filed June 15, 2026 in the Superior Court of the State of Washington for King County (Case No. 26-2-19283-9 SEA), this putative class action alleges DoorDash's deactivation practices violate Seattle's App-Based Worker Deactivation Rights Ordinance (Seattle Municipal Code Chapter 8.40), which requires a fair and objective investigation, supporting evidence, consideration of mitigating circumstances, 14 days' advance notice, and an appeal opportunity before deactivating a Dasher whose work is substantially tied to Seattle. The named plaintiff, a Dasher since 2020 with a 99% completion rate and a 4.85-star rating, alleges he was deactivated in June 2025 after DoorDash's system attributed impossible location and speed data to his vehicle, and was reinstated about a month later; the complaint alleges “hundreds of Seattle Dashers are deactivated every quarter.” Filed in King County Superior Court on June 15, 2026 (No. 26-2-19283-9 SEA), the case was removed to the U.S. District Court for the Western District of Washington on July 15, 2026 (No. 2:26-cv-02500); on August 11, 2026 the court vacated the initial deadlines pending DoorDash's motion to compel arbitration, filed August 14, 2026, which had not been ruled on as of September 28, 2026. No ruling on the merits has been made.

Uber Technologies, Inc. v. DoorDash, Inc. DoorDash's most recent annual report discloses that, in February 2025, Uber filed a lawsuit in California state court alleging that certain DoorDash business practices are anticompetitive. DoorDash's own filing gives no further detail beyond stating it disputes the allegations; there is no verified outcome to report.

Is DoorDash Legitimate?

DoorDash, Inc. is a real, publicly traded company (Nasdaq: DASH) headquartered in San Francisco, California, operating one of the largest on-demand delivery marketplaces in the United States. It is BBB Accredited with an A- rating. DoorDash has settled a series of government actions over specific practices: a 2017–2019 tip-handling practice that the District of Columbia, Illinois, and New York Attorneys General each separately alleged or, in New York's case, said its investigation found was misleading (settled for $2.5 million, $11.25 million, and $16.75 million, respectively), a Chicago lawsuit over fee and menu-price disclosures (settled for $18 million in 2025), a New York City Delivery Worker Law enforcement matter covering April 2022–June 2026 (settled for $131.5 million in September 2026), a Dasher-misclassification class action (settled for $100 million in 2022), and a San Francisco District Attorney misclassification case (settled for $2 million in 2025). In each of these, DoorDash agreed to pay and, where stated, to change specific practices going forward. Admission language differs by case: the Illinois settlement website states that DoorDash denies the allegations, DoorDash said the Chicago settlement is not an admission of wrongdoing, and the other settlement materials reviewed did not state DoorDash's position. Separately, DoorDash's own BBB and Trustpilot profiles show very large complaint and negative-review volumes, which should be read against DoorDash's very large order volume rather than as a percentage. This page assigns DoorDash no rating, score, or “scam” label of its own; readers can weigh the regulatory and complaint record above for themselves.

Court & Public Records

Frequently Asked Questions