Dog is Human

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://dogishuman.com/
• Customer care: [email protected]
• Returns and refunds: [email protected]
• Privacy questions and complaints: [email protected]
• Manage or cancel subscription (account login): https://dogishuman.com/account/login

Locations

Buying from Dog is Human, or trying to cancel a subscription? What to check

Dog is Human is the consumer brand of Remi Health LLC, a company whose Terms of Service identify it as operating the dogishuman.com website ("Remi Health LLC dba Dog is Human … makes our website … available to you"). The company sells a daily multivitamin soft chew (chicken or beef flavor), a hip-and-joint powder called MULTIFLEX™, and a fish oil, either as a one-time purchase or as a recurring subscription. The multivitamin product page's own delivery-frequency selector, checked live, offers three choices: "Delivery every month" (marked "Most Popular"), "Every 3 weeks," and "Every 2 Months"; the FAQ's general description of the subscription service mentions only "discounted monthly and bimonthly subscriptions." Shipping itself is free on subscription orders; the FAQ states a flat $4.95 shipping fee applies to non-subscription (one-time) orders.

The company's Terms of Service state that a Subscription "is continuous until you cancel it," and that "All requests for cancellations, change of address, or any deviation from your regular Subscription can be made through your online account. When you cancel a Subscription, you cancel only future charges associated with your Subscription." The company's FAQ gives the same single path: "You can modify or cancel your subscription at any time by navigating to the Login section in the menu section at the top of the page." The Contact Us page checked on September 29, 2026 lists only an email address ([email protected], with a reply promised in "less than 24 hours") and does not list a phone number.

An order already processed before you cancel is handled under the company's Refund Policy, not automatically refunded. That policy states: "we offer a 90-day, 100% satisfaction guarantee. That means if you are unsatisfied with your purchase, please email [email protected] and we'll happily issue you a refund (minus shipping charges) for your most recent order." Read the eligibility limits before assuming any order qualifies: refunds are "limited to one order per customer and will only be honored for your most recent order" (earlier orders placed within the same 90 days are not covered), a maximum of two jars are eligible, and "Refunds are not permitted for purchases of three or more items." The policy also requires "a receipt or proof of purchase" and asks customers "Please do not send your purchase back to our corporate headquarters." The policy's "maximum of two (2) jars" and "three or more items" limits are worded only in terms of jars and "items"; it does not specify how these limits apply to a MULTIFLEX box or a fish-oil bottle, or whether the guarantee covers a recurring subscription rebill the same way it covers a first order — the published policy does not say.

Two separate charges apply to a return: "a shipping & processing fee of $9 will be deducted from your refund for US returns," and, for the return shipment itself, "we will send you a shipping label free of charge" if you email [email protected] (a customer who declines that label pays their own return shipping). The policy does not say that using the free label waives the $9 processing fee — the two provisions are stated separately. Once a return is received and approved, the refund is processed, and the FAQ adds that this "may take up to 7-10 days depending on your bank's policies." Sale items are handled differently: "Sale items will be refunded at the sale price or the price paid, whichever is lower."

• Save your order confirmation and receipt — the refund policy requires proof of purchase.
• Act inside 90 days of your most recent order if you want to use the money-back guarantee, and keep in mind it applies to that order only, not to earlier ones, and not to orders of three or more items.
• Cancel through your account login if you no longer want future subscription shipments; the company does not advertise a phone or ticket-based cancellation route, and cancelling stops only future charges, not an order already processed.
• Ask for a written refund confirmation by email and keep it, especially if a dispute later arises about whether a subscription was actually cancelled.
• Unexpected subscription charge? Several Trustpilot reviewers describe being billed after they believed they had cancelled. (1) Cancel future renewals through your account Login as described above — the Terms of Service state that cancelling "cancel[s] only future charges," so it will not undo a charge already made. (2) The published Terms and FAQ do not state a specific pre-renewal cancellation deadline (for example, a minimum number of days before the next billing date); this page does not assume one. (3) For the charge itself, email [email protected] in writing and ask for a refund under the 90-day guarantee, subject to its most-recent-order and two-jar limits described above; keep the written reply. (4) Do not mail a return to the corporate headquarters address. (5) If the merchant does not resolve it, the FTC's guidance on disputing credit card charges explains your right to dispute a billing error with your card issuer.

Company background

Dog is Human's Terms of Service identify the operating company as Remi Health LLC, doing business as Dog is Human, giving a legal/arbitration-notice address of 135 Madison Avenue, 5th Floor, New York, NY 10016 — a notice address, not a return-shipping address; the company's separate Refund Policy asks customers not to send returns to its corporate headquarters. BBB lists the business start and incorporation date as March 1, 2021; the company's own pages checked do not state a founding year, and the New York Department of State's corporation search could not be opened in this run to independently confirm the incorporation date there.

According to the company's own "About" and "Science" pages, Dog is Human's products are "formulated by a combination of veterinarians, medical doctors, and human nutritionists," naming an advisory team of Dr. Michael Chae, DVM (described as a veterinary nutritionist), Dr. Adam Christman, DVM (described as "chief veterinary officer at dvm360®" and the brand's "Lead Veterinary Advisor"), Dr. Jessica Edmeier, DVM, and Dr. Paula Simons, DVM. The company states its products are "manufactured … in the USA at SQF-certified, NASC-preferred facilities that strictly adhere to all FDA cGMPs," with the multivitamin's product page separately stating it is "Made in Vermont with global ingredients," and that "every batch is third-party tested in independent, ISO-certified labs." These are the company's own claims about its manufacturing and quality process; this page has not independently verified the certifications or test results.

Dog is Human's About page also states the brand has a "family of 200k+ dog parents" and that it "partner[s] with leading universities on clinical studies in canine health," naming the University of Pennsylvania, Iowa State University, and the University of Illinois Urbana-Champaign — again the company's own claims, not independently verified here. Every product page and the site footer carry this FDA-related disclaimer: "These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease." That wording comes from human dietary-supplement labeling rules; FDA's own published position is that the law creating the "dietary supplement" category (DSHEA, 1994) does not apply to animal food, including pet food, so there is no "dietary supplement" regulatory classification for animal products — FDA treats products some people call "dietary supplements intended for animals" as either "food" or, if they make drug-type claims, "new animal drugs," depending on intended use.

Complaint record: USAComplaints, BBB, and Trustpilot, reported separately

Three sources were checked for complaints or reviews about Dog is Human, and this page reports each separately:

• USAComplaints: 0 complaints submitted about Dog is Human on this site as of September 29, 2026.
• BBB (business profile for Dog is Human, New York, NY, checked September 29, 2026): BBB gives the company an F rating and states "Dog is Human is NOT a BBB Accredited Business." BBB's stated reasons for the rating are "Failure to respond to 23 complaint(s) filed against business" out of "34 complaint(s) filed against business." BBB's complaints page separately states "34 total complaints in the last 3 years" and "20 complaints closed in the last 12 months." BBB's customer-reviews page shows an average of 1.33 out of 5 stars from 12 customer reviews. These complaint and review narratives are individual consumers' allegations, not BBB findings of fact, and this page does not summarize or characterize them beyond what BBB itself states.
• Trustpilot (profile for dogishuman.com, checked September 29, 2026): a claimed profile since March 2026, on a paid Trustpilot subscription, showing a TrustScore of 4.2 out of 5 ("Great") from 320 reviews (271 of them in the last 12 months). The star breakdown is 75% five-star, 2% four-star, 2% three-star, 2% two-star, and 19% one-star. Trustpilot's own transparency labels on the profile state the company "asks customers to review" (whether positive or negative) and "hasn't replied to negative reviews."

Trustpilot states that reviews "are the opinions of individual users and not of Trustpilot," and this page reports individual reviews on that basis rather than as a finding about most or typical customers. Some reviews describe subscription or charge disputes: one review rated 2 out of 5 stars (Dana McKinney, posted August 2026) states, "I tried Dog is Human for 5 months and did not notice any difference. I am now in the loop of stopping my subscription but I keep getting charged." Another rated 1 out of 5 stars (Susan Rockstad, posted mid-September 2026) states, "I ordered the vitamins and by doing so they lied and said I subscribed for monthly orders. No, I did not!" A third reviewer described being placed on an automatic subscription "with out my consent," adding that after posting the review, "I did receive a refund for the 2nd unopened package." Separately, other reviews describe a different experience: one five-star reviewer (KSW) wrote that after needing to cancel a subscription, "The company's customer service was absolutely wonderful. They responded to my request immediately, and I had no problem canceling." This page does not attempt to resolve the conflict between these accounts, characterize which is more common, or summarize the reviews as a whole; each is reported as an individual opinion, as it appears on the source.

Is Dog is Human Legitimate?

Dog is Human's Terms of Service identify Remi Health LLC as the site operator, doing business as Dog is Human; BBB separately lists Remi Health LLC as an alternate business name for Dog is Human. The company gives a legal/arbitration-notice address (135 Madison Avenue, 5th Floor, New York, NY 10016, not a return-shipping address) and runs a live e-commerce website selling dog nutritional-supplement products. BBB lists the business as started and incorporated on March 1, 2021, rates it F, and states it is not a BBB Accredited Business; see the complaint-record section above for BBB's stated reasons and figures. A CourtListener full-text search for "Dog is Human," run September 29, 2026, did not identify a case in which Dog Is Human or Remi Health LLC was confirmed as a named party. No FDA or FTC enforcement action against the company was found in the searches completed for this page, so this page draws no conclusion about regulatory action either way. The company's product pages carry an FDA-related disclaimer that their health claims "have not been evaluated by the Food and Drug Administration"; under FDA's own published position, the "dietary supplement" category created by DSHEA does not apply to animal food, including pet food, so FDA would regulate a product like this as animal food or, if it made drug-type claims, as a new animal drug, not as a legally defined "dietary supplement." The company separately states — without independent verification here — that its products are made at SQF-certified, NASC-preferred, FDA-cGMP facilities and third-party tested. Its Trustpilot profile is claimed and on a paid subscription, shows a 4.2 ("Great") score from 320 reviews, and includes both reviews describing satisfaction with the product and reviews describing disputed or hard-to-cancel subscription charges. This page assigns Dog is Human no rating, score, or "scam" label of its own beyond reporting BBB's and Trustpilot's own stated ratings; readers can weigh the refund-policy terms, the subscription-cancellation process, and the review and complaint record above for themselves.

Frequently Asked Questions